REFLECTIONS * Process of design more impactful in terms of empathy generation than products of design * Co-research and co-design delivers empathic insights for participants * Design activity provides a context for reflective collaboration - no ‘journey’ (process) without a ‘destination’ (objective) * Co-research and co-design is itself an impactful empathic ‘thing’ (socio- material assembly around an issue of concern) that fosters empathy for the subjects of design amongst the participants within the design process.