Frequently Asked Ques ons Q1: How do my friends, family and vendors get through the main gate? A1: Once a purchase is completed and recorded with Maricopa County, the tle company emails a copy of the warranty deed to the on-site HOA office to allow immediate access for the new owner. The actual paperwork is mailed to the CCMC Corporate Office (the HOA management company). An account is set up for the new owner and then the paperwork is mailed to the on-site HOA office to set up an account for the new owner in the security database. Online access can be set up at the new owner’s request. This process can take up to 45 days. In the mean me, call the main gate at 480-635-5630 or the HOA office at 480-635-5600 to add guests. Q2: When will my garbage be picked up? A2: The black can is for trash and is collected on Tuesdays. The pink can is for recycle and is collected on Thursdays. Cans must be placed curbside very early on day of pickup or in the evening before and removed from the street at the end of the day. All other mes, cans must be stored in the garage or behind a trash enclosure gate and must not be visible from the street or the neighboring proper es. On a monthly basis, the City of Scottsdale has bulk trash pick-up for its residents (not for vendors). Should you be in need of this service please contact the HOA office to be added to the list and receive further instructions at 480-635-5600. Q3: When are the gates open/closed in my village? A3: Gate hours vary per village and the mes are set by the individual villages. Please see page 7. Q4: When my villages gates are closed, how do my friends and family get to my house a er they’ve come through the main gate? A4: When your guest checks in they are to travel directly to your village gate where the system will recognize their vehicle and open the gates automa cally. Should there be a problem at the village gate, the guest can push the silver bu on on the call box and the officer at the main gate will open the gate. Q5: Are my guests allowed to park on the street? A5: Due to safety concerns, no overnight parking is permi ed on any street in the community. We suggest your guest(s) park in your driveway. If you need assistance, please contact Security at 480-635-5630. If a Member is hos ng a party, all vehicles must be parked on one side of the street, facing the correct direc on of traffic so vehicles may pass in a safe manner. Parking in a cul-de-sac at any me is strongly discouraged as these are for emergency vehicle turnaround. All cul-de-sacs with center islands are clearly marked as no parking per the City of Sco sdale. Q6: Who provides u li es at Desert Mountain? A6: Please refer to page 24 for important numbers. 8 2018
Welcome to Desert Mountain
Q7: How can I get rid of my moving boxes? A7: The City of Sco sdale offers a one- me collec on of moving boxes. They require that you empty and fla en the boxes and place them at the curb. They will only pick up fla ened boxes, and recommend that you put your packing paper in your recycle bin, or put the paper in bags and place them out for bulk pick up. You can schedule your moving box pick up online at https://services. scottsdale.gov/ez/Request/Submit?code=SWMovBox or by calling them at 480-312-5600. Q8: I just finished my new home. Where do I get trash cans? A8: Please call the City of Sco sdale at 480-312-5600, Monday-Friday, 8 a.m. to 4:15 p.m. Q9: I really need some handy man help. Who do you recommend? A9: The Owner Service’s Business (OSB) is a service that is available to all Master Associa on members, even renters with approval provided from the owner. The purpose of this service is to “take the burden off of the owner” when it comes to small repairs and maintenance of your home. There are two main aspects of the business: light handyman work and home caretaking. Home caretaking can take care of your home both while you are away and while you are here. If you would like to schedule a FREE consulta on to see what services we can provide, please call (480) 635-5610. Q10: Who can I talk to about becoming a Member of the Desert Mountain Club? A10: Refer to page 19 or you may contact Nicole Forbes, Membership at nforbes@desertmt.com. Q11: What are the responsibili es of the DMMA security officers? A11: Security performs several tasks throughout the community. Welcoming guests, vendors and homeowners at the two main gates, perimeter gates access control, responding to medical calls (all staff is EMR trained), responding to all alarms, patrolling the Villages, construc on inspec on for safety, issuing eGo tags, assis ng homeowners with jump starts, wild animal removal from homes (including snakes), water leak troubleshoo ng, inves ga ng open doors, out of town house check and roadway safety enforcement. Q12: How o en do the landscape crews work in my village? Is it OK if I ask them to do some extra work in my yard? A12: Desert Mountain has contracted with DLC Resources for landscaping services. They are a commercial contractor and do not work for individual property owners. Time to make the full circuit of Desert Mountain is about once per quarter. If you see something in the common area that requires a en on sooner than on a quarterly basis, please call the HOA office at 480-635-5600. ✺ DesertMTHOA.com
