FAM3 Facility Asset Management Maturity Model
AUDIO VISUAL INSTALLATION SUPPLIES.
Cables – Ceiling Mounts • Flat Panel Mounts • Patch Panels • Wall Plates Speakers – PA Systems – Projectors
www.AVSolutions.ca 28 Ops Talk • Spring 2011
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Facility managers have seen an exponential increase in demand for accountability; they operate under a level of scrutiny never before seen as stakeholders are dealing with stringent economic conditions. At the same time, emerging technology and new service delivery techniques have provided innovative opportunities to evolve and grow to meet these challenges. The key for facility managers is to understand the relative ‘maturity’ of their facility asset management delivery systems/processes and be able to compare them against global best practices. Maturity is not measured in years but is measured in terms of service delivery/process value. Measurement tools are needed to help analyze, understand, and take action in a planned, valued and strategic manner. The breadth and scope of the information that is available to us needs to be defined and managed; not measuring (or doing nothing) is not an option, and will result in system/process failure. The level of maturity for every organization is different, and it is important to step away from day-to-day operations and assess where your own organization is. The FAME team has developed a ‘FM Balanced Scorecard’ that can assist facility managers in understanding their facility’s maturity and plan their journey toward a best-practice, bestmanaged organization. The accompanying chart conceptually illustrates the FAME process: there are four silos of knowledge that must be evident in every FM organization, and each of these silos must contribute to the overall FM organization ‘maturity’. By going through a strategic planning process utilizing KPIs (key performance indicators) and KRAs (key result
