Customer Magazine ISSUE 1.2011
S o l u t i on s Personnel security
Cash & valuables services
Security technology
SERVICE-ORIENTED CONCEPTS OFFERING SECURITY WITH FUTURE Our experience shows that your security demand is as unique as our solution. According to the profile of requirements we offer accurately fitting standard services or customized service packages. From plant protection to receptionist services, from cash and valuables services to cash management, from hazard alarm system to emergency and service control centre. Our staff of 12,400 employees makes security experiencable. At over 50 locations in Germany.
Personnel security Facility protection and separate guard services/Receptionist services/Area guarding/ Events services/Traffic services/Aviation security/Prison and court services/Maritime security/Facility fire services/Safety at work and environmental protection/Whitecollar crime investigations and risk consultancy/Special security services
Cash & valuables services Transport of cash & valuables/Courier deliveries and document transportation/Cash processing/Vending machine services/Storage of data carriers and valuables/ Services for banks and trading companies
Security technology Alarm management systems/Fire alarm systems/Intrusion detection systems/ Perimeter systems/Video systems/Access control systems/Alarm monitoring/ Facility management
KÖTTER Security
Portrait of Anne Lauvergeon
Atomic Anne
“Your service company.” Wilhelm-Beckmann-Straße 7, 45307 Essen Hotline +49 201 2788-388, Hotfax +49 201 2788-488 E-Mail: info@koetter.de, Internet: www.koetter.de
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EC type approval inspection for Dräger Safety
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Appraisal for EC Type Approval
DEKRA SOLUTIONS
ISSUE 1.2011
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Editorial
SOLUTIONS, THE MAGAZINE PRODUCED FOR DEKRA’S CUSTOMERS
Contents Imprint Portrait of Anne Lauvergeon
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DEKRA SE Editorial News DEKRA staff in portrait
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DEKRA Automotive Tyre appraisal for the courts Maritime appraisals Appraisal for EC Type Approval
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Stefan Kölbl, Chairman of the Board of Management DEKRA e. V. and DEKRA SE.
DEKRA Industrial EC type approval inspection for Dräger Safety Inspection of the roof access systems at the Sony Center City portrait of Gothenburg
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DEKRA PERSONNEL Staff training at METRO AG
Imprint Publisher: DEKRA e. V., Communication and Marketing Responsible for the content: Stephan Heigl Editing: Alexander Föll (responsible according to the press law), Volker Dede, Thomas Göttl, Frank Jörger
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Translation: Martina Wütz Advertising Sales: Bettina Pfeffer
Picture credits Bildnachweis DEKRA: p. 3–6, p. 20, p. 24; ETM: p. 6–7; Küppers: p. 2, p. 26, p. 28–33, cover; p. 5;S.Bergmann: p. S. 2, x–x; p. 23–25; Bilski: 26–27; DEKRA:Augustin: S. x, S. x–x, x–x, S. x–x, Küppers: S. x,p.SS. x–x, S.Häußerx–x, mann: 12–13; S.Hausmann: p. Titel; 20–21, p. 34; 2, p. 7–11, S. x–x;p.Augustin: x–x, S. x–x, Bilski: S. x,Lehner: S. x–x; p. Lehner: S. x, S. x–x, p. 33;Wiciok: Wiciok:S.p.x–x, 2, p. Safety:Titel p. 15; KoppeImago: & Titel; S. 14–15, x–x, Titel;cover; dpa: Dräger S. x (Name), (Name); Schaar Anwaltskanzlei: p. 12; Pantaenius: Getty S. Images: p. 17S. x S. x (Name), S. x (Name); Getty Images: S.p.x25; (Name), x (Name), (AFP), p. S. 18–19, p. 19S.(AFP), cover S. (AFP); Imago:S.p.x 2(Name), (IP3press), 19 (Name), x (Name), x (Name), x (Name), S. xp.(Name), (PanoramiC) S. x (Name)
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Proofreading: Isabel Link, Monika Roller Layout and Manufacturing: Frank Jörger, Götz Mannchen Publication: ETMservices, ein Geschäftsbereich des ETM Verlages EuroTransportMedia Verlags- und Veranstaltungs-GmbH, Handwerkstraße 15, 70565 Stuttgart Printed by Dierichs Druck + Media GmbH & Co. KG, Kassel Article Number: 80479, Solutions 1.2011
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e at DEKRA are systematically increasing our share of the market for the inspection of power stations and large-scale plant in the energy generation sector. The purchase of the Swedish industrial testing service provider ÅF-Kontroll ensures experience and technical know-how to make an impressive start in this exciting market, particularly in Northern and Eastern Europe. In this edition of our customer magazine you can read how DEKRA experts had to observe the strictest of safety measures during their inspection of the Vattenfall nuclear power station in Ringhals. We not only look at power station safety, but also at new electro-mobility concepts. For example, our experts at the DEKRA Technology Center in Stuttgart and Klettwitz prepared appraisals for the EC type approval of the pioneering e-bike “ELMOTO”. Some 500 Stuttgart inhabitants are currently testing it in real-life conditions as part of a pilot project run by EnBW. Furthermore, we report on DEKRA Maritim, the new service division which offers damage assessments and valuations of boats, as well as on DEKRA Academy training aimed at providing even better customer service at the retail giant METRO Cash & Carry. We wish you pleasant reading. ‹ 3
DEKRA SOLUTIONS
ISSUE 1.2011
Presentation in Shanghai
Expansion in China In China DEKRA is expanding
The acquisition of Magoo’s Automotive Consultants means that DEKRA America can now offer valuation and damage assessments
its service portfolio and aims to focus, in particular, on product testing, system certification, energy efficiency and sustainability. The future plans were outlined by Stefan Kölbl, Chairman of the Board of both DEKRA e. V. and DEKRA SE, on August 25th during a presentation in the Hamburg House at the World Expo in Shanghai. Together with the subsidiary KEMA Quality, DEKRA currently operates five product testing laboratories in China. The Sino-German joint venture for system certifications, DEKRA WIT, began operation in spring 2010. In the fields of automotive testing services DEKRA is working together with German car manufacturers on several pilot projects in China and, at the same time, is expanding the automotive services at its own branch locations. ‹
During a presentation in the Hamburg House at the World Expo 2010 in Shanghai Stefan Kölbl, Chairman of the Board of both DEKRA e. V. and DEKRA SE (r.), and Mark Thomä, Member of the DEKRA SE Board of Management and Head of the Industrial Business Unit (l.), handed over the energy certificate for the building to a representative of the organising committee.
across the entire USA. Around 4,000 inspectors are in constant telecommunications contact with the experts at the head office of DEKRA Magoo’s in Ventura, California. It enables DEKRA to ensure swift processing and provision of the appraisals for the customer.
Acquisition in North America
Strategic expansion The
American subsidiary of DEKRA International, DEKRA America, has acquired Magoo’s Automotive Consultants. This represents a further expansion of DEKRA’s portfolio of automotive services in the strategically important US market. Magoo’s is a leading company in the field of valuation, damage and guarantee assessments with blanket coverage in the USA and Canada. The organisation has 20 years of experience in providing expert services and the acquisition constitutes a logical addition to the portfolio of the European expert organisation 4
in the USA. It is here, where DEKRA has already been successfully offering vehicle inspections, exhaust emission analyses and appraisals for trucks. The acquisition of Magoo’s puts DEKRA in a strong position to become a full service provider for the automotive industry in the USA, too, says Clemens Klinke, Member of the Board of Management of DEKRA SE and Chairman of the Board of DEKRA Automobil GmbH. DEKRA Magoo’s Automotive Consultants is based in Ventura, California and has a network of some 4,000 appraisers in North America, Alaska,
Canada and Hawaii. These produce online-supported valuations, damage assessments and guarantee appraisals for cars, goods vehicles, motorcycles and boats and their principal customers are in the insurance and financial services sector. Currently, DEKRA America produces about 42,000 appraisals a year, of which 12,000 relate to Truck Remarketing Services (TRS) and 30,000 to DEKRA Magoo’s activities covering valuation, damage and guarantee assessments. In addition some 400,000 exhaust emission analyses are carried out each year. ‹
Autobild.de advertising award
Silver-plated ad DEKRA Automobil managed to
achieve a place on the winner’s podium of the internet portal Autobild.de advertising film awards ceremony. The SafetyCheck video came out on top in the automotive category beating 60 other international entries. Lasting just 41 seconds, the ad was first aired by DEKRA Automobil on the video portal YouTube in the spring and called on young motorists to take part in the national road safety campaign SafetyCheck. The idea paid off and almost 6,000 clicks were registered at YouTube. The idea for the production of the ad came from the +310 Agency for Design and Communication in Saarbrücken. ‹
Official award giving ceremony at DEKRA Head Office: (from the left) Peter Liwowski +310, Stephan Fritz AutoBild.de, Manuela Simon +310, Sabine Knaupp and Nina Bischoff, both of DEKRA Automobil GmbH.
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DEKRA SOLUTIONS
DEKRA Consulting Study 2010
ISSUE 1.2011
News in Brief
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Consultancy Services
DEKRA Italia Holding S.r.l., the Italian company that coordinates automotive business in Italy, has acquired the company MC Group S.r.l. This step sees, DEKRA further expanding its range of automotive services in the Italian market. The MC Group is one of the leading companies in the field of all-round consultancy services.
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Back on an even keel M
ore than 90 per cent of all car dealerships in Germany earn too little. These were the findings of the recent study entitled “Successful Recapitalisation and Restructuring of the Car Trade” carried out by DEKRA Consulting GmbH. The new study sees DEKRA Consulting following up the study on reorganisation and restructuring of the automotive trade published in 2008. The data relating to the situation in the trade and the associated benchmarks were updated. The study provides a valuable aid which outlines possible ways of coping with crises and of improving the success of companies. In the empirical section the study principally deals with the one-off year of 2009. The scrappage incentive boosted sales of new cars, but led many companies to neglect the pre-owned car market. Furthermore, important structural restructuring measures were put on ice. It means that even large and well-established companies are negotiating increasingly choppy waters. On www.dekra.de/studie2010 interested parties can request the extensive study. ‹
Prize winner
Prof. Dr Hartmut Marwitz, responsible for the development of heavy goods vehicles at Daimler AG in Stuttgart until 2005, was awarded the European Safety Award for Commercial Vehicles in Altensteig on 28th October 2010. The German Road Safety Council, the European Association for Accident Research and Analysis and DEKRA present the award annually for outstanding technical innovation or for lifetime achievement to individuals who have made a special contribution to the safety of commercial vehicles.
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New responsibility
Lothar Kreutz (48) assumed the Chair of the Management Board of DEKRA Industrial GmbH on 1st August 2010. He succeeds Dr Bernd Steisslinger (51), who has been Managing Director of DEKRA Industrial International GmbH since October 2010 and is responsible for the expansion and coordination of the industrial activities of DEKRA in growth markets, in particular those outside Europe.
The graduate mechanical engineer Lothar Kreutz has been with DEKRA since 1991.
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Safely to school
Use your head In order to get to school safely,
DEKRA launched its annual school start campaign after the summer holidays “Safety: use your head”. The signal red children’s caps which DEKRA distributes, frequently with the help of local partners such as the traffic authorities or the police, come with reflective strips so that other road users can see the children in good time. This is particularly important in the dark winter months. This time, the expert organisation issued around 192,000 caps across the country, 7,000 more than last year. Among them was also the millionth cap handed out since the inception of the campaign. The recipient was the school starter Pascal in Ingolstadt, and he was given his cap in the assembly hall of his primary school in Zuchering on 14th September 2010. ‹
The children from Class 1b at the Riedsee school in Stuttgart-Möhringen were also happy with their red caps and agreed with the DEKRA campaign “Safety: use your head”.
Untapped Funding
Through the thicket T
he funding programme to aid toll harmonisation is designed to encourage the goods transport trade to invest in improving safety and environmental protection or in initial training or further training of its drivers. DEKRA Academy is providing active support by offering a comprehensive funding management service to companies of the transport sector. An expert team in Berlin guides interested companies through the thicket of funding possibilities to find the right and legally sound one for their needs. The service comprises funding consultancy, application as well as controlling and final invoicing of the funding when the project comes to an end. ‹
According to figures of the Federal Ministry of Transport the transport sector only applied for less than one-third of funding made available in 2009.
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DEKRA SOLUTIONS
ISSUE 1.2011
Staff training at METRO AG
Service Offensive METRO Cash & Carry operates a nationwide training programme of its sales and cash desk staff. In the process the company draws on the expert knowledge supplied by the DEKRA Academy.
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ardly any other market is more hardfought over in Germany than that of the wholesale and retail trade. Customers are extremely price conscious and have no problem taking their custom elsewhere if dissatisfied. This is why companies need to score highly in their service departments in particular. The pioneer in the German self-service wholesale trade, METRO Cash & Carry, has long since recognised the needs of its customers and has set about modernising all of its markets in Germany by 2013. New inducements such as a delivery service for the company’s trade customers supplement other enticements offered at the stationery trade outlets. The basic capital investment, however, continues to be the staff. They keep the customers happy by providing competent advice. METRO Cash & Carry is aware of the influence its staff can exert. “Improving their specialist advisory competence is an important aspect in enhancing customer satisfaction and thus corporate success,” says Martin Latteier, Branch Manager of the METRO wholesale market in Nuremberg-Buch. This is why the company has been training its own staff in fields such as sales and cash-desk operations since 2009. Almost 4,000 METRO staff at 41 outlets across Germany have now been trained in ten different important elements of their work. The DEKRA Academy is a partner in this training offensive, which was implemented in co-operation with the Federal Employment Agency and WeGebAU. Part of the latter’s objective was to carry out in-service training of
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under-qualified currently employed elderly staff within the company. “The various aspects of social contact competence are dealt with in six modules: customer focus, active selling, telephone training, safe and efficient working, communications and teamwork but also leadership,” says Gerlinde Kanbur, Key Account Manager at DEKRA Academy, referring to the seminar contents. The remaining four modules look at commercial and technical areas, e.g. training in load securing, hazardous goods, fork lift loading – and in co-operation with the local driving instruction schools, participating in the instruction necessary to lead to a successful application for a driving licence (C/CE). At the METRO wholesale outlet in Nuremberg-Buch Petra Wahl trained a total of 164 employees for the DEKRA Academy. A maximum of ten staff members from completely different departments attend her seminars. Check-out staff and sales staff from all the various departments sit next to departmental heads. The desired side effect is to increase understanding for the work of the colleagues in other departments. However, the level of training success is principally measured by the perceived image of the organisation. “Once a year we ask customers how satisfied they are with our service,” says Branch Manager Latteier. The last survey showed us that customer satisfaction in all departments has improved considerably on last year. “The co-operation with DEKRA Academy has, therefore, more than paid off and did not throw up any organisational problems,” reports the pleased manager. ›
The almost 670 METRO markets worldwide sell up to 50,000 different food and non-food items, the majority of which comes from local producers and suppliers.
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DEKRA SOLUTIONS
ISSUE 1.2011
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Petra Wahl spent a year in NurembergBuch training a total of 164 staff members from all departments.
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Who is stacking the next building block? Communication without words. Eye contact suffices to get the tower built.
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“Leading and being led” – only when everybody pulls together, do we move in the right direction.
“All members of staff were keen to attend the training sessions. Thanks to DEKRA Academy nobody dropped out!” Martin Latteier, METRO Branch Manager Nuremberg-Buch, METRO Cash & Carry.
› His idea of conducting the training sessions internally with the lowest amount of disruption was a popular one. “Seminars on site save travel costs and minimise time off work to an acceptable level,” says Latteier. As the modules are divided up into several units, it is easy to adapt the training times to suit the situations in the different departments. “A rolling system factored in working phases and limited staff absence from work to a maximum of one day,” explains the trainer. Anybody accompanying Petra Wahl through the market doesn’t get very far. She has to shake many a hand. “Nice to see you!”, “Your tips were worth their weight in gold”, “A pity that the training is over”, are typical of the comments the social worker frequently hears.
Contact Gerlinde Kanbur Key Account Manager DEKRA Akamedie GmbH Phone +49.8 21.4 40 91-65 Fax +49.8 21.4 40 91-44
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In the “Telephone Training” module, staff members learn how to deal with complaints
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and customer requests.
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Anybody who finds the seller’s advice particularly helpful will enjoy the shopping experience and will definitely come again.
The Employment Agency in Nuremberg has been able to find out for itself how successful the project has been. “WeGebAU is an instrument of active employment policy and gives staff access to a system of professional training. Building block or modular learning offers the individual a good basis for developing self-belief in one’s learning ability,” explains Training Advisor Jutta Sendelbeck. Sendelbeck tied her approval of the donation of public funds to a stipulation – namely that METRO Nuremberg should use the training scheme to smooth the path towards a professional qualification for 15 staff members. In fact, this stipulation was more than observed in full. “26 colleagues are now on a course preparing them for a Chamber of Commerce exam in wholesale and export trade,” says a proud Latteier. DEKRA Academy is now supporting them in attending a course once or twice a week. Their chances of passing the exams in one year are very good: “Our pass rate is up to 95 per cent,” says DEKRA Academy Project Manager Kanbur. ‹ Annett Boblenz
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E-mail gerlinde.kanbur@dekra.com
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DEKRA SOLUTIONS
ISSUE 1.2011
Tyre appraisal for the courts
Burning rubber Tyre defects are frequently the root cause of serious accidents which can result in injury or even loss of life. Solving such cases without any shadow of a doubt is where the DEKRA Tyre Laboratory in Munich headed by Franz Nowakowski comes in.
Franz Nowakowski is a modest soul
and cites Socrates the philosopher: “All I know is that I know nothing.” According to other specialists this is more than an understatement. Nowakowski is respectfully called the “tyre guru” by those who deal professionally with tyres. He is also widely esteemed by those who pass appraisal commissions to DEKRA Tyre. One of these is Munich lawyer Martin Koppe, whose chamber represents transport companies and their drivers: “Because of his excellent technical knowledge, I have always recommended and even
“Mr Nowakowski has technical knowledge in the field of tyres that goes far beyond the know-how of the average automotive expert!” Martin Koppe, Lawyer, Koppe & Schaar Law Firm, Munich.
Contact Franz Nowakowski Appraiser DEKRA Automobil GmbH Phone +49.89.37 00 35 31 Fax +49.7 11.78 61-29 18 E-mail franz.nowakowski@dekra.com
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engaged Mr. Nowakowski as a tyre defect specialist in court cases.” After all, the qualified engineer Nowakowski has been dealing with what he terms “everything that smells of rubber” for the past 39 years – seven of them in industry, the rest at DEKRA. This can involve a burst medicine ball at a physiotherapist’s practice or a torn toothed belt. Yet, in the main his evidence vault contains damaged inner tubes and tyres – from barrows, scooters, motorbikes, sports cars and trucks. In every case Franz Nowakowski and his laboratory assistant Siegfried Schmidbauer ask themselves one question: What was the cause of the failure? Every tyre, however shredded, tells a story – sometimes a curious one, frequently a costly one, but almost always a tragic one. The barrow owner who suffered a blast trauma had pumped too much air in the tyres; the Porsche driver now confined to a wheelchair, too little. A faulty design led to a tyre manufacturer having to fork out several million euros for a recall operation for scooters. Particularly tragic is the case of the motorcyclist who had too little air in his front tyre when it burst at high speed – with the result that his pillion passenger lost her life. In all these appraisals Franz Nowakowski is helped by the close proximity of the Stahlgruber Institute in Munich, which makes its complete infrastructure available to DEKRA Tyre Appraisals. In return, Nowakowski is on hand to help the Institute. Everybody knows that he knows a great deal. ‹ Martin Häußermann
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When it comes to tyre evaluation work, hands-on experience is what is needed in the literal sense of the word. Franz Nowakowski (right) and his laboratory assistant Siegfried Schmidbauer also work on tricky cases. Compressed air provided at the petrol station caused the inner tube of a barrow tyre to burst. A look through the microscope reveals gas bubbles in the motorcycle tyre which indicate that it has been subjected to heat.
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DEKRA SOLUTIONS
ISSUE 1.2011
EC type approval inspection for Dräger Safety
Baptism of fire A good protective suit for a fireman can make all the difference between life and death in an emergency. At its test laboratory for respiratory protection, DEKRA EXAM sets out to see whether the highly sophisticated equipment actually meets the high requirements expected of it.
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Testing kicks off with a leakage test. The inflated protective suit must retain the air inside for six minutes without loss of pressure.
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In the ignition test Marion Lorek subjects a specimen to a flame for five seconds. The test has been passed if the material is still impermeable after this ordeal.
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During the simulated situations acted out in the series of tests the protective suit must fulfil all mobility, vision and comfort requirements.
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Helmet, respiratory mask and compressed air breathing apparatus turn the test into a real sporting challenge. Stephan Finger gives his colleague Lorek a helping hand.
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roject manager Stephan Finger from DEKRA EXAM keenly follows how the test technician, Marion Lorek, kitted out in her blue chemical protection suit closes the valve of the pipe with a turn of the hand wheel. Lorek has been engaged in the test course devised by the test laboratory in Essen for almost 20 minutes. Meanwhile, inside the suit it has become a veritable steam bath, as the suit hermetically seals the wearer from the outside atmosphere. Marion Lorek crawls on all fours towards the exit. There remain just a few metres more before Finger can help his colleague to open the suit zip, remove the safety helmet and the respiratory mask, and lift the heavy compressed breathing air apparatus off her back. He will press a bottle of mineral water into her hand and they will then sit down to discuss how the test candidate, a chemical protection suit made by Dräger Safety in Lübeck, has fared in the practical test section. “The testing of a prototype protective suit follows a precisely defined procedure in which we realistically simulate possible situations,” explains Stephan Finger, who as a member of the voluntary fire service in Essen-Borbeck knows exactly what conditions emergency equipment has to cope with when things get serious. As it turns out the new chemical protection suit displayed no weaknesses of any kind during the practical test. Before that it had already demonstrated its protective properties in a test sequence lasting approximately nine months. The suit had passed wear, tear and tensile strength tests and shown that it could both resist a naked flame for a brief period and retain its flexibility at temperatures of minus 30. Also, in the chemistry laboratory at DEKRA EXAM, the suit had performed well: in
“DEKRA has the know-how for our complete product range!” Klaus-Michael Rück, Approval Engineer, Dräger Safety, Lübeck.
270 tests it had successfully resisted, in particular, a dozen aggressive chemicals such as sulphuric acid, acetone, ammonia and chlorine. The full results of the test qualify the gastight chemical protective suit as belonging to the highest protective class, much to the satisfaction of the approval engineer, Klaus-Michael Rück from Dräger Safety. “True to our guiding principle of ‘Technology for Life’, we give the rescue workers from fire brigades, emergency services and manufacturing the promise that they are ideally safeguarded when using our protective equipment. The test seal from DEKRA EXAM offers the guarantee that the equipment really meets the required standards,” says Klaus-Michael Rück, recapping the advantage of working with DEKRA EXAM. ‹ Joachim Geiger
Contact Dirk Wessels Marketing & Sales Director DEKRA EXAM GmbH Phone +49.2 34.36 96-1 03 Fax +49.2 34.36 96-1 11 E-mail dirk.wessels@dekra.com
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DEKRA SOLUTIONS
ISSUE 1.2011
Portrait of Anne Lauvergeon
High pressure route to the top Presidents listen to her, managers fear her. The Chairman of Areva, Anne Lauvergeon, is one of the most powerful business women in the world. The 51-year-old French woman has employed her assertiveness and visions to build up the world’s largest atomic energy concern. She now envisages the future of energy supply as being one without CO2 as she turns to solar and wind power.
A few years ago when the American business maga-
zine “Fortune” ranked Anne Lauvergeon as one of the world’s ten most powerful women, her reaction was simply to laugh out loud. “My six-year-old son thinks that I must have very big muscles,” she said. The charm hidden in this answer has been part of her success. Nevertheless, it is another quote that tells us much more about Anne Lauvergeon: “I cannot tolerate defeat,” she once admitted. Ambition, a keen mind and great diplomatic skill have helped her to avoid failure. Anne Lauvergeon was born in Dijon, where her father was a history professor and her mother a social worker. However, it became clear fairly early on that she would have to leave the provincial backwaters as quickly as possible because the ambitious Anne wanted to embark on a career. She studied physics at the renowned École des Mines in Paris and concluded her studies with a final thesis for which she shadowed three dozen top managers in their day-to-day professional lives to write about their leadership style. “I felt like a flea in
the coat of the big animals,” she later said about the experience. It was here, however, that she caught a glimpse for the first time of what it was like to be a top manager and decided that she wouldn’t mind sitting there herself one day. One of her first jobs at the French Atomic Energy Agency brought her into contact with government circles. She attracted the attention of President François Mitterrand, who appointed the 31-year-old as his economic advisor in 1990. At this time she had already learned to exploit her role as a woman in a world dominated by men. Using charm and diplomatic skill she set about filling her address book with the most influential names in the world of international business and politics. Today, it is well known that she is in contact with heads of government and chief executives around the world. In 1996 she moved to the investment bank Lazard, which finally brought her recognition as a power woman. “She is like a turbine whose energy presses everybody against the wall,” was the way her superior at the time Mathieu Pigasse described her. ›
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The power woman has been Chairman of Areva since the establishment of the French nuclear concern in 2001.
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DEKRA SOLUTIONS
ISSUE 1.2011
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Anne Lauvergeon
Born: 2nd August 1959 in Dijon Marital status: married; two children Current occupation: Chairman of the Executive Board of Areva
› The power with which Anne Lauvergeon solved problems and developed visions led her to the top of the State Atomic Energy Commission Cogema in 1999. In a country which at the time was already covering 80 per cent of its energy requirements with atomic energy, it was one of the most important jobs the French government could bestow. However, the appointment to a top position alone was not enough. She had hardly sat down in her office before she set about preparing a merger with the French reactor manufacturer Framatome, which two years later led to the establishment of Areva. Since then “Atomic Anne” has presided not only over the national energy supply, but also over the largest integrated atomic power concern in the world, generating sales of over 13 billion euros per annum. With activities ranging from uranium extraction in its own mines in Canada and Niger to the production of fuel rods, the construction of atomic power stations and the treatment of atomic waste, Areva with its 78,000 employees is involved in the entire process. This success is not least down to the fact that Lauvergeon has improved the image of the industry in her own country. She cleared away the barricades behind which the French atomic energy sector had entrenched itself for years. “The image of the atomic industry was still sullied by the dangers of the Cold War and naturally by the catastrophe of Chernobyl,” she recalls. Today the concern appears in television commercials as part of the global solution for a climatefriendly energy mix of the future. “I don’t want to cover the earth in atomic power stations alone,” she asserts, “but also make use of the energy sources provided by the sun, wind and water.” For this reason Lauvergeon intends to further expand the renewable energy sector. “To achieve a CO2-free future, we need a sensible mix,” she stresses. This is why Areva is involved in projects such as wind farms in Bremerhaven and operates several factories producing solar cells in the USA. However, Lauvergeon also sees the core business in the future as resting with atomic energy. The next ten years will probably see the construction of over 130 new nuclear power stations in the world. At least one third of them will be built by Areva. Anne Lauvergeon would see anything else as a defeat, and that’s something she knows very little about. ‹ Theodor Nagel
Career: 1982 Completed her studies of physics at the École des Mines 1984 Research expert for safety questions at the Atomic Energy Commission CEA 1990 Advisor for international economic questions on the staff of President François Mitterrand 1999 Chairman of the state-owned Atomic Energy Commission Cogema 2001 Establishment of Areva 2
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Anne Lauvergeon fielding questions from journalists at the launch of the Areva Challenge. The fashion-conscious business woman follows the presentation of the Chanel 2008 spring-summer collection. Lauvergeon celebrates the “White Nights” in St. Petersburg with former German Chancellor Gerhard Schröder.
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During her visit to Niger the Chairman discusses matters with Salou Djibo in the capital of Niamey. The mother of two arrives with her husband at the Mariinsky Ball in 2008. “Atomic Anne” accompanies President Nicolas Sarkozy and the Head of EDF at the time, Pierre Gadonneix (r.), in a visit to the new reactor at Flamanville in 2009.
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DEKRA SOLUTIONS
ISSUE 1.2011
Inspection of the roof access systems at the Sony Center
A star above the ring The Sony Center in Berlin is fitted with two roof access systems which require regular inspection. The job of the DEKRA engineer suspended almost 70 metres above ground has a whiff of the circus about it.
It’s not just the trapeze artists under the
big top who need nerves of steel, Michael Hein, too, needs a head for heights when he mounts the platform of the outer or inner roof access system at the Sony Center. The DEKRA expert is charged with carrying out the periodic inspection of this system and with certifying its safety in accordance with Paragraph 15 of the Industrial Safety Ordinance. Even for the experienced DEKRA engineer accustomed to inspecting around 1,000 lifts in Berlin and Brandenburg every year, the roof access system at the Sony Center holds a special attraction.
“All systems transporting people must be safe and therefore regularly inspected!” Mario Musy, Senior Facility Manager, DTZ Zadelhoff Tie Leung GmbH.
Contact Lars Lindert Business Developer Lifting Equipment DEKRA Industrial GmbH Phone +49.30.71 09 92-55 Fax +49.30.71 09 92-22 E-mail lars.lindert@dekra.com
“The geometry of the roof is so complex that the platform traces an ellipse around the roof,” explains the 43-year-old. During his early morning inspection, which takes him up to 67 metres above the ground of the cordoned off forum, Hein checks the access to the platform, the fastening of all the platform wire cables, the electrical circuitry required to run the system, all the safety devices and the entire safety and rescue concept. The expert must move both inside and outside the pavilion roof structure along all its 24 glass segments. “So far I have not come across any serious defects or lengthy downtimes on the roof access system,” says Mario Musy from DTZ Zadelhoff Tie Leung GmbH. The real estate company looks after a portfolio of property including the technical installations at the Sony Center with its 61 lifts, eleven escalators, eleven facade- and two roof access systems. The qualified building services engineer is more than happy with the requirement prescribed by statute to inspect such systems. “All systems transporting people must be safe and a regular inspection is the best way of ensuring this,” argues the 40-year-old. He has come to know DEKRA Industrial as a technically competent, serviceorientated and rapidly responding partner. He also appreciates help being available around the clock and the good consultancy service offered by the DEKRA staff – all at a fair price. For these reasons, DEKRA is one of the secret stars in Musy’s ring at Potsdam Square. ‹ Frank Hausmann
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Perched at the top of the Sony Center in the middle of Berlin, the DEKRA engineer works his way forward, inspecting the condition of the outer roof access system.
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The automatic angle adjustment keeps the gondola of the inner roof access system horizontal during the journey.
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Because he has to move about at up to 67 metres above the ground, protective helmet, safety harness and rescue equipment are obligatory for Michael Hein.
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ISSUE 1.2011
Maritime appraisals
The gentle touch When DEKRA appraisers are dealing with sailing boats or motor yachts, they need the gentle touch. Because the owners frequently look after their vessels as if they were the apple of their eye, they react correspondingly when anything happens to their pride and joy.
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hip builder Björn Kaiser slowly and carefully lowers the engine. Inside the maritime cruiser DEKRA expert Jo Becker is already in place, inspecting the future home of the new ship’s engine. The specialists for boat building at DEKRA Maritim is supervising operations and helping Kaiser rebuild this maritime classic. “It is not always easy to steer a course between originality and contemporary demands. That’s when I can depend on the competent help of Jo Becker, who helps me in all questions concerning materials and equipment,” says the owner of the shipyard in Mölln that bears his name. And so, slowly but surely new life is being injected into this fine old yacht. The maritime cruiser was built in 1936 and has already been lying in dry dock for five years waiting for its top-to-bottom restoration. This is now in sight. If the team continues to stay on schedule, the owner will be able to set sail again in his dreamboat this year. DEKRA Maritim, a part of DEKRA Automobil, is still a relatively young branch. “The whole thing only really began to take shape five years ago. We have been growing ever since,” says DEKRA expert Jo Becker. The department can meanwhile call on around 20 specialist appraisers around the country, each with shipbuilding knowledge. They do not just help shipbuilders with restoration work. A large part of the
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experts’ time is spent drawing up appraisals. For instance, they might analyse a potential buyer’s purchase before he parts with his money or make valuations. However, they are also frequently asked for their opinion concerning damage or accidents. In these cases it is always important to exercise tact. “When I am drawing up an appraisal on boat damage, a marine accident or a potential object of purchase, many interested parties try to influence me in my work. Here it is important to remain neutral and to deal with all those involved as circumspectly as possible,” says Jo Becker. In the maritime sector especially, it is frequently difficult to establish the cause of damage. Cases like the one involving an accident on Lake Lucerne can drag on for years. At the time, Becker was tasked by the yacht insurer Pantaenius to find out why the keel of a sailing boat broke out during the cruise. Intensive analysis eventually revealed that the carpenter who had built the boat had not used a water-resistant adhesive for the bonded hull. Errors like this would sometimes even go undetected without profound knowledge of boatbuilding. The result would then be no realistic appraisal. This is why DEKRA Maritim appraisers require accreditation for their work and must attend further training at least twice a year. And this approach pays off. ›
A delicate touch is called for to install the new engine under the deck as there is not a lot of space. DEKRA expert, Jo Becker closely monitors the fitting of the engine.
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› “We greatly appreciate the DEKRA expert Jo Becker because of his neutral expertise,” says general manager Holger Flindt at Pantaenius Yacht Insurance. He, too, is also aware how sensitive owners can be when reimbursement sums are reduced following an accident: “Many see their boat as one of the family and treat it with great care. However, when something does happen, you need a lot of tact.” Both of them are good at this and that is why the relationship between Pantaenius and DEKRA Maritim works so well. It is also why the insurer calls on the appraisers for damage to motor yachts and sailing boats of up to 20 metres in length. “We need experts that do not write what one side wants to hear. They really have to remain neutral. And we have found such neutral appraisers at DEKRA Maritim,” says Flindt. However, there is not always just one expert on the scene. In the event of complicated damage scenarios, Jo Becker likes to get a second opinion on board. This is especially the case for areas
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The DEKRA expert is always in touch with the technicians on site and gives them valuable tips.
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Jo Becker checks whether the superstructure of the new boat tallies with the design drawings.
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Defective valves caused the sailing yacht to sink in the harbour basin. During a storm, this motor yacht slipped its moorings and sank to the bottom after a
“It’s a business relationship that works well for both parties!” Holger Flindt, General Manager, Pantaenius GmbH & Co. KG.
where he lacks the requisite technical knowledge. It may be the case, for example, that he needs the input of a DEKRA fire expert. However, as soon as the job concerns wooden constructions or any form of corrosion or machinery, he needs nobody at his side. Pantaenius appreciates the flexibility of the DEKRA organisation. The relationship has become so good that the insurance company also turns to DEKRA appraisers for non-yacht related cases, such as damage incurred at workshops or during the transport of yachts. Also in these cases, Pantaenius can rely on the experts from DEKRA. ‹ Ralf Johanning
collision.
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Two classic sailing yachts crashed into each other at a regatta – a job for the expert and his specialist knowledge.
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Traditional craftsman’s skills such as planing still dominate in boat construction.
Contact Jochen Becker Boat appraiser DEKRA Automobil GmbH Phone +49.40.2 36 03-1 58 Fax +49.40.2 36 03-1 37
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E-mail jochen.becker@dekra.com
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DEKRA SOLUTIONS
ISSUE 1.2011
Appraisal for EC Type Approval
Mobility on tap With its small ELMOTO e-bike, ID-Bike GmbH in Stuttgart has created a new vehicle category representing a cross between bicycle and motorcycle. DEKRA Automobil drew up the appraisal for EC Type Approval.
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The ELMOTO can be recharged from either an electricity socket at home or one at a charging station. Frank Wolber (left) of ID-Bike GmbH and Jürgen Pfennig optimise the setting of the control-device cabling. Electrically powered bikes are likely to be a more common sight on urban roads in the future. DEKRA employee Jürgen Pfennig checks the
hey protect the environment, reduce CO2 emissions, and provide unbelievable mobility on two wheels, especially in town while not running out of puff on steep inclines: electricallypowered speedsters are currently experiencing an amazing boom. The best example of this is the vehicle christened ELMOTO by the Stuttgartbased technology and design hot-house, ID-Bike. It hits all the right buttons in terms of fun and design, but also ventures into virgin territory: “As one of the first two-wheelers of this kind, it differs from the previously well-known e-bikes and e-scooters by being a bike specifically developed to be electrically powered,” says Stefan Lippert, Managing Director of ID-Bike GmbH. Thanks to its lightweight aluminium frame the ELMOTO HR-2 weighs only 47 kilograms and is capable of up to 45 km/h. The batteries need to be connected to the mains for six hours for full charging – however, 80 per cent of the charge capacity is achieved after four hours. Fully charged, the runabout has a range of up to 65 kilometres. Electrically-powered scooters merely require an insurance registration plate and are a lot of fun for anyone aged at least 16 and in possession of a Class M driving licence. However, before being allowed on the road, the vehicle initially required a separate country-specific type approval for each individual EU country. This hurdle was overcome in June 2010 because with the aid of the DEKRA Automobil Test Centers (DATC) in Klettwitz, ID-Bike received EU Type Approval for its ELMOTO. The DEKRA team around Jürgen Pfennig not only examined a range of criteria such as elec-
“The tests conducted by DEKRA to ensure that EC Type Approval is granted made it much easier for us to successfully launch our electrically-powered cycle on the European market!” Stefan Lippert, Managing Director, ID-Bike GmbH.
tromagnetic compatibility but also estimated the potential electrical hazards and the requirements for brakes, lights, side stands and horns. Finally, they documented everything in test protocols or appraisal reports. “In order to ensure receiving EC Type Approval from the Federal Motor Transport Authority, DEKRA was involved even during the development stage and pointed out what was technically necessary to fulfil the stringent requirements,” stressed Stefan Lippert. By the way, work on the homologation of another ELMOTO model is underway at Klettwitz at the moment – so, it won’t be long before the low rider TE-2 will be receiving its EC Type Approval also. ‹ Matthias Gaul
Contact Jürgen Pfennig Technical Manager for two-wheelers DATC DEKRA Automobil GmbH Phone +49.3 57 54.73 44-5 11 Fax + 49.3 57 54.73 45-5 00 E-mail juergen.pfennig@dekra.com
insulation resistance.
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ISSUE 1.2011
City portrait of Gothenburg
Trading town with “plain fare” On the craggy coastline of the archipelago of southwest Sweden lies the country’s second largest city, Gothenburg. Its busy port links this tranquil city’s past to its present.
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Facts and Figures
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Population: approx. 500,000 Surface area: 198 km2 Green space – area per inhabitant: 175 m2 Number of trees: 50,000 Number of visitors to the Liseberg Amusement Park and the Christmas Market: 3,000,000 Runners participating in the Gothenburg Half Marathon: 50,000 Companies based in Gothenburg: Volvo, SKF, Saab, Stena Line Famous sons of the city: ■ Björn Ulvaeus composer, singer and guitarist of the pop group ABBA ■ Patrik Sjöberg athlete and Olympic medal winner ■ Jonas Hellborg jazz musician
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he canals of the River Göta Älv, the old city defences built by Dutch city planners and the large, central sea port characterise Gothenburg. Fishing, shipbuilding and shipping as well as trade were the important factors that led to the city flourishing economically and culturally ever since its establishment in 1619 by King Gustav Adolf II. The old town, delimited by the Rosenlund canal in the south and by the Göta Harbour in the north, offers many historical sights within walking distance. For example, the “Fish Church” in the Rosenlundsgatan, which although looking like a House of God, is in reality a market hall. Since 1874, the fishermen have been selling a part of the daily catch in the Gothic building. The iron trade in the 18th and 19th centuries gave the city the Järntorget, a market square which still boasts a large pair of iron scales. A statue of the city founder and Swedish Regent can be found in Gustav Adolf Square. However, almost even more famous for Gothenburg is a statue of a woman: “The Seaman’s Wife” by Ivar Johnsson, one of the most important Swedish monument sculptors. She stands waiting at the harbour entrance near the Seaman’s Tower and the Maritime Museum. The five-metre-high bronze beauty, a memorial to the victims of the First World War, is, however, not facing towards the open sea, but to the opposite shore in the north. This has given rise to the light-hearted rumour since its erection in 1933 that this was where she probably had her affair.
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Anybody deciding on a tour of the shops instead, or interested in the “in” restaurants and cafés can discover a large number that fit the bill within a radius of about 500 metres around the centre of town. Greatly recommended, for example, is the area around the Great Market Hall, where some 40 sales stalls, restaurants and delicatessens tempt the visitor to stay a while. Here, you can find a large culinary diversity – from “plain fare” to international cuisine. Those more interested in plain fun should spend a day at Liseberg, the largest amusement park in Scandinavia. But culture also has its place here in the heart of the city – and this in the truest sense of the word. This is because the showcase Göta Square is home to the concert hall, the municipal theatre – where none other than Ingmar Bergman was stage director –, the Art Gallery and Public Library, all surrounding an impressive statue of Poseidon at its centre. The Opera House situated directly next to the harbour is also world famous. The architect Jan Izikowitz comes from Gothenburg and in 1994 immortalised himself in the building the outside of which resembles a ship. Today, the port of Gothenburg is still the biggest maritime transhipment hub in the whole of northern Europe. For example, around 300,000 cars annually are imported or exported through the port. One of the most important ferry operators worldwide, “Stena Lines”, is based here as well as other global companies such as Volvo, Saab, SKF, Ericsson and Hasselblad. The general economy is still flourishing on the south west coast of Sweden. DEKRA has also been here for a year now with a branch of ÅF Kontroll, which specialises in high-tech inspections of large facilities in the energy sector. Overall, the subsidiary in Sweden and Scandinavia has around 450 employees. Many of them are out and about carrying out regular inspections as part of highly specialised teams, ensuring the safety of components of hydro, coalfired and atomic power stations. In early September some of them visited the Vattenfall Atomic Power Stations at Ringhals, approximately 70 km south of Gothenburg. The inspection team had brought along with them three instruments with names associated with the principle god of Nordic mythology. ›
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In the “Lilla Bommen” harbour area stands the high-rise building of the same name, also known to many as the “Lipstick”. The Opera House is to its right.
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The Gothenburg Opera House, here the entrance area, has been designed to resemble a ship.
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Evert Taube (1890-1976), Swedish national poet, composer and singer, was born in Gothenburg.
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The many canals and bridges seen here are typical of the cityscape. Restaurants, shops and stands
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located around the Large Market Hall offer “good plain food” and a variety of delicacies.
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Ivar Johnsson’s bronze sculpture “The Seaman’s Wife” greets ships from all over the world.
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Gothenburg inhabitants and visitors buy fresh seafood in the “Fish Church”.
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ISSUE 1.2011
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A decisive moment: the experts put the inspection robot into the tank. The rails on which the “Skidbladner” moves are already submerged.
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A member of the team from the DEKRA subsidiary ÅF-Kontroll makes another check to ensure that all the components work properly before the robot is immersed in the water.
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Hans-Åke Georgsson from Ringhals AB can follow the
› These are Skidbladner, (“Odin’s warship”), Gungner (“Odin’s spear”) and Draupner (“Odin’s ring”). In use, the reactor wall manipulator and the two turbine-powered test robots guided by remote control glide silently through the deep-blue water at the heart of the Number 3 pressurized water reactor. Their task is to detect cracks or other defects within the cylindrical reactor vessel in which the uranium fuel cells are usually located. By employing ultrasound, eddy-current and optical procedures they can systematically scan the entire steel tank measuring about six metres in diameter and eight metres deep, which they do by emitting energy pulses. Deviating resonances indicate damage in the material of the metal jacket. The data passes along thick cable looms to the computers where the DEKRA experts from ÅF-Kontroll evaluate the figures. Gradually, a grid of the vessel appears and reveals the slightest sign of damage. The high quality inspection technology in conjunction with the many years of experience of evaluation on the part of the DEKRA inspection personnel ensures the safety of the reactor throughout the next operating period. Since joining in 1971, Hans-Åke Georgsson, Head of Material Inspection at Ringhals, has seen many a reactor inspection in the largest nuclear power station in Sweden. Every ten years safety-relevant components of the four reactor blocks require inspection by independent experts. “These inspections take place under heightened security,” says Georgsson, “because the reactor is shut down for about 30 days and representatives of several dozen firms are on site.” Georgsson puts the cost of a day’s downtime at about half a million euros. “Time is money,” he says with a smile, but safety still comes first. The DEKRA experts want to respect both considerations and aim to complete the inspection of the reactor vessel in five days. Georgsson knows that “doing this using conventional methods would take at least ten days”. Nevertheless, despite the many discussions he had with his colleagues, there was never any doubt that DEKRA would manage to observe the ambitious deadline.
Extreme caution is the order of the day for the team of around thirty DEKRA experts who work in three-shifts. The “hot” zone around the reactor tank can only be entered in special protective suits and with respiratory masks.
“I never doubted that the DEKRA team would manage it!” Hans-Åke Georgsson, Project Manager, Ringhals AB.
“The preparations for the prestigious projects have taken two years,” explains Torbjörn Sjö, who heads the DEKRA Team. This was the time that DEKRA required for the extensive planning and coordination activity with Ringhals and the Swedish Atomic Authorities. “We had to continually demonstrate not only how our robots function but also the inspection procedures and the qualifications of our staff.” Yet, it was well worth the effort. After the inspection was completed in a record time, nothing should stand in the way of DEKRA receiving the job to inspect Reactor Block 2 in 2012. ‹ Alexander Föll
Contact Werner Bollmann Managing Director Competence Center Energy & Process DEKRA Schweden AB Phone +49.1 60.90 90 81 16 E-Mail werner.bollmann@dekra.com
results of the inspection procedure live on the screen.
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DEKRA SOLUTIONS
WIR PARKEN IHRE ANGEBOTE AN DER RICHTIGEN ADRESSE.
DEKRA staff in portrait
Up to the Berlin rooftops Michael Hein is an expert in lift
technology and not a mountain climber. This is despite his protective helmet, safety line and carabiner hooks which remind you of somebody about to go climbing in the Alps. In fact, the safety gear is part of the standard equipment of the 43-year-old man from Eisenhüttenstadt in Germany. It is essential because this DEKRA Industrial expert not only inspects lifts and escalators but also exterior facade lifts, roof access systems and lifts at wind farm facilities in and around Berlin. The climbing equipment can be a life-saver in the event of an emergency when the qualified mechanical engineer might have to save himself by abseiling down a building. He acquired this special skill by attending regular training courses at DEKRA, the last of which was six months ago. Hein has been commissioning elevator installations and carrying out periodic inspections for DEKRA since 2005. ‹
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Every year DEKRA Industrial expert Michael Hein inspects around 1,000 lifts and roof access systems in Berlin and throughout Brandenburg.
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