Payment & Return Policies Credit Terms
Payment Options
DecoPac extends 30-day credit to qualified customers who: • Complete and sign the DecoPac credit application. • Meet the credit requirement based on the information provided in the policy.
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All payments should be sent to: DecoPac, Inc. SDS 12-0871 P.O. Box 86 Minneapolis, Minnesota 55486-0871
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Credit cards accepted include VISA, MasterCard and American Express. Cash advance or COD (please note there are additional charges associated with .COD purchases).
A Word About Pricing All prices in this catalog are quoted in U.S. dollars, F.O.B. Minneapolis, Minnesota, and are subject to change without notice.
Terms of Payment • All terms are NET 30. • All past-due invoices may be subject to interest charges. • Special discounts (e.g., seasonal) will NOT apply if payment is not received within the stated terms. • Post-dated checks are not accepted. Invoice Error Discrepancies • All invoice errors should be reported immediately by calling 1-800-DECOPAC. Customer Service will assist in resolving the error. If a credit is issued, the credit amount may be deducted from the related invoice.
Non-Sufficient Funds (NSF) Checks • •
Any NSF check returned will be charged a fee of $30 (or current rate permitted by law). DecoPac, Inc. will notify the customer when the NSF check is received. It must be made good within 5 days by cashier’s check, money order or credit card. Once a NSF check is received, credit privileges are revoked and all future orders must be paid by COD or credit card.
Return Policies
Product Returns
While we do everything we can to accommodate your changing needs, there are a few guidelines we must enforce: 1) To ensure food safety, edible products may NOT be returned, except in the case of a quality defect. 2) To ensure product safety, only complete, unopened boxes of non-edible products in undamaged original packaging may be returned. Such products returned within 90 days of shipment will receive full credit; products returned after 90 days will be subject to a 25% restocking fee. 3) DecoPac will NOT accept returns of seasonal or holiday items or PhotoCake® hardware. 4) DecoPac will NOT accept returns of products not featured in our current catalog.
To facilitate the prompt handling of returns, please follow these easy steps: 1) Call DecoPac Customer Service (1-800-DECOPAC) for a Return Authorization Number. Note this number on your return along with your customer number. 2) Specify “replacement” or “credit” with the returned merchandise and ship to: DecoPac, Inc. 3500 Thurston Avenue Anoka, Minnesota 55303 That’s it. We take care of the rest! Freight Claims Our hassle-free freight claims procedure makes your life even easier. Just call DecoPac Customer Service (1-800-DECOPAC) to report any problems incurred during shipping. We’ll make it right, right away. All freight claims must be made within 7 days of receipt.
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