TERMS AND CONDITIONS PLEASE REVIEW FOR BETTER SERVICE
DIRECT ALL ORDERS TO:
RETURNS & EXCHANGES
NOTE: Do not duplicate any of the procedures on this page or you risk receiving a second shipment. If this should happen you may return the duplicate order for full credit of merchandise; however, you will be responsible for all shipping charges.
DECA Blazers for return or exchange must have their original tags in place on the outside of the sleeve and be in new, unworn condition.
DECA Images 1908 Association Drive Reston, VA 20191 Phone: (703) 860-5006 Fax: (703) 860-4013 Email: shopdeca_@deca.org
PICK-UP HOURS
Orders may be phoned in for pickup at the DECA Center. Please allow a minimum of 1-hour notice. Hours 9:00 a.m.–4:00 p.m. EST
PAYMENT TERMS
Net 30. Direct billing is available for customers who have established accounts held in good standing and for all submitted official signed school/state purchase orders. Invoices are mailed within 5 days of shipment of order and will be due within 30 days of date of invoice. Monthly statements will be mailed to all Net 30 customers. Late payments and unpaid balances will jeopardize future purchasing options.
30 day return/exchange policy with receipt. If the order was processed incorrectly, we’ll gladly pick up the freight cost of returning the merchandise to make things right. If your merchandise needs have changed, simply return the merchandise and pay only the freight. No restocking fees will be charged. Include your billing name and address with your return.
CLAIMS POLICY
Customers are responsible for inspecting all orders upon receipt. All claims and shortages must be reported within 72 hours of receipt. Please contact our customer service team at (703) 860-5006 or e-mail deca_images@deca.org if you discover a problem or discrepancy.
SHIPPING METHODS
Please allow 10 business days for delivery of all in-stock items. Packages shipped outside of the continental U.S. will incur additional charges and extended delivery times. DECA is not responsible for customs, duties and or taxes. Each chapter is responsible for making brokerage arrangements in their home country.
VISA or MasterCard accepted. Check/Money Order: Make checks payable to DECA Images in U.S. funds only. There will be a $15 fee for all returned checks.
ONLINE ORDERING
Order online at www.shopdeca.org. A credit card is required for all online purchases; however, you can shop online and print your “Shopping Cart” list and then submit that as your order to DECA Images via fax or mail. Orders submitted online will be processed during normal business hours: Monday–Friday, 8:30 a.m.–4:30 p.m. EST. All prices, products and policies are subject to change without notice based on manufacturer’s availability.
We cannot ship to P.O. boxes; please include a street address. Our product prices are not inflated to cover shipping and handling fees. The S/H charges listed include labor and packaging materials as well as postage fees.
RUSH DELIVERY
Orders received by 1:00 p.m. EST can be shipped rush delivery for an additional charge. To place a RUSH order please contact our customer service. Shipping estimates can be given over the phone. Do not mail rush orders.
AWARDS & TROPHIES
Our selection of award plaques and trophies can be found in a separate catalog. Please contact us for an Awards Catalog.