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CITY OF DEARBORN DEPARTMENT OF LIBRARY

ANNUAL REPORT September 1, 2012

MARCEL J. PULTORAK, CHAIR DEARBORN LIBRARY COMMISSION

Maryanne Bartles, Library Director


TABLE OF CONTENTS

Vision, Mission, Value Statements/Library Roles Statement ........................................ 2-3 Introduction to Department/Highlights of the Year ...................................................... 3-14 Major Departmental Functions ...................................................................................... 15 Organizational Chart ..................................................................................................... 16 Prioritized Services and Related Customer Profiles ................................................ 17-19 Major Funding Sources ............................................................................................ 19-20 Major Expenditure Categories ....................................................................................... 20 Goals, Objectives, Accomplishments, and Progress Made Toward Accomplishing Goals for the Report Year (July 1, 2011 – June 30, 2012) ............................................ 20-23 Other Significant Efforts During the Year / Library Committees ............................... 23-44 Statistical Information Reflecting Everyday Activities ............................................... 45-46 Goals and Plans for the Next Fiscal Year 2012-2013 ................................................... 50 2011-2012 Budget ......................................................................................................... 51 2011-2012 Monies Received ......................................................................................... 52 Library Commission....................................................................................................... 53 Directory ....................................................................................................................... 54 Attachments: Visual Representations of Management Information.................................................56-78

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VISION STATEMENT The Dearborn Public Library fosters the spirit of exploration, the joy of reading, and the pursuit of knowledge for all ages and cultures starting with the very young. Approved by the Dearborn Library Commission September 9, 2005

MISSION STATEMENT The Dearborn Public Library provides a broad range of effective, courteous, quality services and a balanced collection of materials for the educational, informational and recreational needs of the Dearborn community. Approved by the Library Commission September 9, 2005

VALUE STATEMENTS In order to provide effective management with ethical standards, we will: 

Respond to community needs

Be good stewards of community resources

Protect privacy rights of patrons and staff

Promote teamwork

Encourage use by all

Collaborate with community groups

Provide a user friendly environment Approved by the Library Commission, September 9, 2005

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LIBRARY ROLES STATEMENT POPULAR MATERIALS: The library is committed to providing materials that reflect popular culture and trends and which fulfill the community’s desire for a satisfying recreational experience. REFERENCE RESOURCES: The library is committed to providing materials that fulfill the community’s need for information and answers to questions on a broad array of topics related to work, school, and personal life. INDEPENDENT LEARNING: The library is committed to providing materials that help address the community’s desire for self-directed personal growth and development opportunities. Approved by the Library Commission December 12, 2000

INTRODUCTION TO THE DEARBORN PUBLIC LIBRARY SYSTEM The Dearborn Public Library operates a main library and two branch libraries which are connected by a wide-area network. The third branch library, Snow Branch, closed its doors on September 2, 2011. The staff consists of 28 full-time and approximately 53 part-time employees for a total of 55 full-time equivalents (FTEs). The library’s total operating budget is approximately $4.64 million, which includes indirect costs such as insurance, utilities, and building services. Our primary service is lending materials for home use. This fiscal year we lent 751,668 items to patrons, a 14% decrease over the last fiscal year due to the closure of Snow Branch Library. Our next largest service is

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assisting patrons with reference or other questions either in person, by telephone or by e-mail. On average, staff addresses more than 100,000 patron inquiries each year. Our third major service is programming. During FY 2011-2012, library staff coordinated 409 programs with a total attendance of 18,204

Compared to the previous fiscal year,

program attendance decreased less than 1%. In addition, we provide outreach service to the homebound, delivering 224 items during FY 2011-2012. Highlights of the Year Snow Branch Library Due to our financial situation, the Snow Branch Library at 23950 Princeton closed its doors to the public on Friday, September 2, 2011 at 5:30 p.m. While the closure of any branch library is a difficult decision to make, the choice of “which branch� is even more difficult. Given the recent reciprocal agreement between the Dearborn Public Library and the Dearborn Heights Public Library, it was decided that the closure of Snow Branch would have the least devastating impact on the surrounding neighborhoods as the Dearborn Heights Libraries are in fairly close proximity to the residents served by the Snow Branch Library. Additionally, the deed restriction as well as the presence of the Chamber of Commerce made the Bryant Branch Library a less likely candidate for closure.

The Esper Branch Library has the highest patron traffic, predominantly

children, which also did not make it a good candidate for closure. Once the Snow Branch was closed, library staff began the task of decommissioning the branch. A Librarian I and two part-time Departmental Specialists were transferred to other library agencies. One Library Page resigned and the other Library Page was laidoff. A fixed asset inventory was completed and, along with photos of all the items, a

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fixed asset database was created. The Friends of the Library-Dearborn (FOLD), with assistance from library staff, conducted a Snow Branch Library book sale April 19 through April 21, 2012.

Approximately $25,000 was collected from the book sale.

Additionally, on Saturday, April 21, 2012, the City of Dearborn Purchasing Department, with assistance from library staff, conducted a silent auction of the fixed assets at Snow Branch.

The silent auction generated $5,387 which was deposited into the library

revenue account and then transferred to the library materials account.

On

June 2, 2012, the City of Dearborn Purchasing Department, with assistance from library staff, conducted a final garage sale of the remaining fixed assets at Snow Branch. The garage sale generated $387 which was deposited into the library revenue account and then transferred to the library materials account. Finally, with City Council permission, remaining furniture and supplies, as well as books, were donated to various non-profit groups including the Dearborn Heights Public Library, the Inkster Public Library, Cass District Library, Dearborn Public Schools, Guardian Lutheran School, Divine Child Elementary School, Sacred Heart Elementary School, Oakwood Center for Exceptional Families, Oak Park Friends of the Library and the American Association of University Women (AAUW). At the writing of this annual report, the Library is in the process of turning over the keys to the Economic and Community Development Department in order to put the building up for sale. Library Commission A nine member Library Commission, whose members are appointed by the Mayor, govern the system.

(See page 53 for a list of Library Commissioners). Each

commissioner serves a three-year term and may be reappointed.

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The Library


Commission deals with library policy, general oversight, long-range planning, and budgeting. During the past year, the Library Commission: 

Continued to work with the Dearborn Public Library Foundation and the Friends of the Library-Dearborn (FOLD)

Approved a $3.00 processing fee per item for lost or damaged material on patron accounts (November 2011)

Approved, for FY 2012-2013, the following fee changes: annual internet pass increase from $20 to $35; creation of a six month internet pass for $20; black and white copies and black and white prints from the networked printer from 15 cents to 20 cents (December 2011)

Approved moving forward with a two-year reciprocal borrowing agreement renewal with the Dearborn Heights Public Library (January 2012)

Approved

the

Dearborn

Public

Library

Room

Booking

Policy

dated

February 1, 2012 and the Dearborn Public Library Group Study Room Use Policy dated January 11, 2012 (February 2012) 

Participated in a discussion with James Murray, Public Works Director, regarding the future plans for the Henry Ford Centennial Library (HFCL) fountain whose motor broke during the August 2011 HFCL power outage.

Mr. Murray has

engaged the firm URS to develop a plan for the fountain, whose repair and maintenance needs are exceeding the City’s ability to support. Library Commissioners gave input to a representative of URS (May 2012)

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Approved faxing and scanning charges, effective FY 2012-2013, on the recently received public copiers: 10 cents per page for scanning and $1.00 per page for faxing (June 2012)

Approved, for FY 2012-2013, the creation of a Lucky Day DVD collection of popular DVDs. The library will purchase multiple copies of DVDs, putting half in the “no charge for circulation” group and the other half in the Lucky Day DVD group where there will be a $1.00 charge for a two-day circulation. Customary late fees of $2.00 per day will apply to both collections (June 2012)

Welcomed the re-appointment of Library Commissioner Candyce Abbatt, Robert Taub and Antonia Straley whose terms will expire June 30, 2015 (June 2012)

Building Upgrades / Capital Projects 

The Henry Ford Centennial Library (HFCL) mezzanine study rooms (three group study rooms, one quiet study room, one conference room plus kitchenette) opened to the public (August 2011)

Completed the installation of drop ceilings in all public mezzanine rooms, including the kitchenette. Work was completed by the Building Services Division of City of Dearborn Public Works Department (February 2012)

The garden on west side of HFCL was renovated with work being done by volunteers from the Dearborn Garden Club and Penske Automotive, as well as the DPW crew. Overgrown plant material was removed, the layout was redesigned, the irrigation system was upgraded, and new plants were installed (May 2012)

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Cost Savings or Revenue Producing 

Instituted a $3 processing fee for lost or damaged material (January 2012)

Instituted rental charges for pre-booking use of the HFCL mezzanine conference room and group study rooms as well as the Ford Room on the second floor (Spring 2012)

Created a volunteer donation coordinator position to review all incoming patron donations of books and media for possible inclusion in library collection. This volunteer position is currently staffed by a retired librarian

Customer Service 

Collected more than 36 boxes of non-perishable food for the Dearborn Firefighters’ Burn Drive from the Dearborn Public Library’s Food for Fines program (August 2011)

Began offering Advantage titles through Overdrive, the Library’s e-book vendor. This service allows the library to purchase extra copies of e-books and e-audiobooks for the use of Dearborn patrons exclusively rather than as shared consortium titles. This will reduce long waiting periods for popular titles for our patrons (August 2011)

Through our e-book vendor, Overdrive, patrons now have the ability to download free e-books to their Kindle devices (September 2011)

Partnered with the Detroit Symphony Orchestra (DSO) to distribute free concert tickets to the Neighborhood Concert series at the Ford Community and Performing Arts Center (December 2011)

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Implemented a self-serve public fax machine called Fax24 at HFCL (December 2011)

Submitted application to participate in MeLCat, the statewide library material sharing group which allows patrons to borrow material from other libraries free of charge. Our application is being reviewed and we hope to be able to offer the service by January 2013 (January 2012)

Added a service which alerts patrons when their library card is about to expire. Those patrons with email notification will get an email reminder; those without will have a message posted to their patron record (January 2012)

Started a new BookLetters™ (email) newsletter specifically for teachers to alert them to programs and services of the Dearborn Public Library (February 2012)

Created a report of material with patron requests that are in problem status (lost, damaged, missing) so that selectors can purchase replacement copies of these popular items and fill the patron requests (February 2012)

Added an online list of new paperback titles (February 2012)

Installed a television monitor in the first floor rotunda entrance at HFCL which displays library programs and services using Microsoft PowerPoint (March 2012)

Established a Twitter account as another vehicle for spreading the library’s message (March 2012)

Added Consumer Reports plus Best Car Deals to the offerings of database products for the public (April 2012)

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Eliminated the storage collection of reference material on the mezzanine at HFCL. All books from the mezzanine have been moved to the 2nd floor reference area or deleted from the collection if they were no longer useful (April 2012)

Added the online database Demographics Now which serves as a business and residential directory as well as a demographics tool for business planning (June 2012)

Added Gale Business Gateway which brings together online databases, e-books etc. with similar content theme (June 2012)

Purchased and implemented Evanced™ Summer Reader Program to register summer reading program participants, track books read and award prizes. Additionally, we will be able to use this software for other program registration (June 2012)

Provided the public with more group study space with the renovation of the mezzanine at HFCL.

From September 2011 through June 2012, the group

meeting rooms were used by 3,821 patrons. Programs Besides regular programming activities such as story time, lectures, movies, computer learning and craft workshops, the library participated in several exceptional events. 

Continued participation at the Dearborn Farmers’ Market by distributing library information, talking to the public, and selling Friends of the Library-Dearborn (FOLD) donated books (Summer/Fall 2011)

Hosted the Korean War Armistice Anniversary program in honor of veterans of the Korean War (July 2011)

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The Dearborn Public Library was the kick-off library for the 2011 Michigan Reads! One State, One Children’s Book program which promotes the value and benefits of reading early and often to preschoolers as well as increasing the awareness and usage of Michigan libraries. On September 8, 2011, over 150 children and adults enjoyed Governor Rick Snyder reading Memoirs of a Goldfish along with author Devin Scillian at the Henry Ford Centennial Library auditorium (September 2011)

Began a new series of workshops called Tech Time where patrons can work with staff regarding a variety of technological devices, primarily e-book readers (Fall 2011)

Participated in Everyone's Reading 2012, a community-wide reading program to promote community dialogue through the shared experience of reading and discussing the same book. Various programs related to issues and topics in the selected book, Lethal by Sandra Brown, were offered to enhance the reading experience (February – April 2012)

Participated in the faculty volunteer recruitment event, HFCC Professional Issues Conference-Building Community Coalitions, on January 5, 2012 at the Henry Ford Community College, to spread the word about the many different volunteer opportunities for faculty at the Dearborn Public Library (January 2012)

While no longer an “in-library” program, we continued our participation in the Museum Adventure Pass program which now consists of an online portal where patrons checkout passes to various local museums and exhibits (May 2012)

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Staff Efficiencies/Training/Communication Initiatives 

With the purchase of new label printers for the Processing agency, material labels are now clearer and easier to read and less time consuming for staff to produce, especially labels for media (May 2012)

Staff attended a variety of training sessions and workshops which included database product training, emerging technology trends seminars, marketing workshops and personnel issue discussions

Technology 

Replaced T-1 lines with a 10 MB fiber connection from WOW Cable, significantly increases available bandwidth (August 2011)

Purged our library borrower database of 3,440 records with expirations dates of 10 years or more (August 2011)

Replaced old computers in the Processing agency at HFCL (August 2011)

Upgraded Horizon library software from 7.4.2 to 7.5.1 which included a SQL upgrade from MSSQL 2000 to MSSQL 2008 (November 2011)

Deployed Office 2010 on staff computers and reimaged public computers at HFCL and Bryant to include Office 2010 (September 2011-January 2012)

Replaced Bluesocket™ wireless controller which was under warranty. Also installed security certificate on controller so that users would no longer get the warning that they were visiting a potentially unsafe website (NovemberDecember 2011)

Installed Fax24 service (December 2011)

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Replaced older public computers at HFCL with donated computers received from Toyota Corporation through The Library Network (TLN) (January 2012)

Installed new kiosk television to display library programs (March 2012)

Installed new label printers in Processing agency at HFCL (May 2012)

Replaced all public and staff copiers (May 2012)

Reimaged Esper and Bryant public computers to include Office 2010 (Esper) and PC Reservation™ client upgrade (both) (June 2012)

Launched new summer reader/program registration software, Evanced™ (June 2012)

Volunteers 

Bryant Branch Library volunteers processed 5,011 paperback books

Friends of the Library-Dearborn (FOLD), through their monthly used book sale, the book sale at Snow Branch Library, and the sale of products such as totes and flash drives, raised $41,676.40 for the library. In addition, FOLD raised $2,177 in donations

Dearborn Public Library Foundation raised $14,875 during their third annual direct marketing campaign (238 donors) and $1,843 in their second annual direct marketing to local businesses campaign (16 donors)

Other Significant Activities/Events 

Both the Esper Branch Library and HFCL suffered from power failures. Esper Branch experienced power reduction on July 18 and July 19, 2011 but only closed to the public the evening of July 19th due to excessively high temperature in the building.

HFCL, however, suffered a major power failure when an

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underground

line

malfunctioned

during

the

evening

of

Saturday,

August 20, 2011. The building did not re-open until Friday, August 26. During the closed period, branch libraries extended their hours to accommodate our patrons. Staff at HFCL, by using a generator to power our computer servers, were able to check-in returned material and process patron holds to send to the branches. Staff worked by lanterns and emergency lighting strung on the first floor by our able City electricians. Sadly, the power outage caused the HFCL fountain motor to burn out and, as of this writing, it has not been repaired (August 2011) 

Began the withdrawal of nonfiction videocassettes from the collections at HFCL, Bryant and Esper.

Selectors will attempt to re-purchase titles with high

circulation in DVD format (December 2011) 

A quilt in memory of retired Children’s Librarian, Opal Ziemer, was hung in the Children’s area at HFCL.

The quilt was purchased and mounted through

generous donations from Opal’s friends and family and the Friends of the LibraryDearborn (FOLD) (February 2012) 

Began a more intensive recycling program at HFCL, Bryant and Esper with the delivery of 96 gallon recycling bins. Also purchased small green recycle baskets to be put throughout all library buildings (May 2012)

Library Director, Maryanne Bartles, was appointed to the Library Services and Technology Act (LSTA) Advisory Council (May 2012)

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MAJOR DEPARTMENTAL FUNCTIONS The Dearborn Library System, in order to accomplish its mission, operates through four major functions: lending, information, outreach, and public programming. All citizens have access to a wide range of materials and resources as well as computers, the Internet and basic Microsoft software. Many library resources are also available to our cardholders from their home or office computers.

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PRIORITIZED SERVICES AND RELATED CUSTOMER PROFILES Lending Material Service

Full-time and part-time staff participate in the Lending Material Service, which is provided at all libraries. Primary components are: 

Selection of adult and juvenile material for circulation. Librarians

Ordering, cataloging, processing and data entry of material. Librarians, Assistant Librarians, Department Associates, Part-time staff

Check-out material. Departments Assistants, Part-time staff; Also Librarians and Assistant Librarians at branch libraries

Collection maintenance and shelving.

Librarians, Assistant Librarians,

Department Assistants, Part-time staff Customer Profile: Based on active borrowers during the last fiscal year, 28% of users are under 18 years, 12% are between 18 to 25 years, 13% are between 26 to 35 years, 15% are between 36 and 45 years, 13% are between 46 and 55 years, 10% are between 56-65, and 8% are over 65 years. Information Service Full-time and part-time staff participate in the Information Service, which is provided at all libraries. Primary components are: 

Selection of adult and juvenile material for the reference collection. Librarians

Ordering, cataloging, processing and data entry of materials.

Librarians,

Assistant librarians, Department Associates, Part-time staff 

Provision of accurate information in response to patron questions received in person, by phone, or by e-mail. Librarians and Assistant Librarians

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Collection maintenance, inventory and shelving. Librarians, Assistant Librarians, Part-time staff

Customer Profile:

We do not gather demographics for the Information Service but

believe the customer profile is similar to the Lending Material Service demographics. Outreach Service Full-time and part-time staff participate in the Outreach Service, which provides service to individuals, organizations, and homebound citizens. Primary components are: 

Provision of library materials for the homebound citizens, book clubs, and local organizations. Librarians, Assistant Librarians, Department Assistants

Packaging, delivery, and pick-up of materials. Part-time staff

Customer Profile: We do not gather demographics for the Outreach Service as we do not know the make-up of the various books clubs. Homebound citizens are usually over 60 years old. Public Program Service Full-time and part-time staff participate in the system-wide provision of creative programs for adults, young adults, and children. Primary components are: 

Planning and conducting regularly scheduled story hour programs for prekindergarten children. Librarians, Assistant Librarians

Planning and designing reading programs for children to encourage a lifetime of reading for education, information and entertainment. Librarians, Assistant Librarians

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

Planning, conducting, and organizing materials for special craft workshops, puppet shows, tours, movies, and story programs for children of all ages. Librarians, Assistant Librarians, Department Assistants, Part-time staff



Planning lectures, tours, book talks, and special programs for teens and adults. Librarians, Assistant Librarians

Customer Profile: A majority of users of the Public Program Service are under 18 years of age, and are usually accompanied by a parent.

Adults over 18 years of age

attending programs specifically for adults make up approximately 31% of our total program attendance.

MAJOR FUNDING SOURCES General Fund The library system receives 95% of its funding from the general operating fund. The fund monies are from local property taxes from residents and businesses that operate within the city limits of Dearborn, Michigan. Penal Fines The Michigan Constitution states that libraries will receive revenues from the court system on a continuing basis. Library Aid The library receives per capita monies set each year by the State. Under P.A. 89 of 1977, the General Appropriations Bill, we are eligible to receive revenues in the spring of each year. In order to qualify for library aid money, the library must complete the State report and be open to the public for a minimum of 55 hours per week.

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Fines and Fees The library receives fine payments for overdue, damaged and lost material from library users. Fees are paid for non-resident cards, Internet user cards, daily internet passes and room rentals. Please see Attachment 2011-2012 Monies Received on page 52.

MAJOR EXPENDITURE CATEGORIES Personnel Services: 62% Operating Expenses: 28% Supplies: 2% Capital Outlay (Materials and Equipment): 8%

ACCOMPLISHMENTS AND PROGRESS MADE TOWARD ACCOMPLISHING GOALS

Goal 1: Work with the Dearborn Library Commission to develop a strategic plan for the Dearborn Public Library. This goal was delayed until after the library millage campaign in the fall of 2011 and passage of the FY 2012-2013 budget. Goal 2: Launch MeLCat borrowing for Dearborn residents. The Dearborn Public Library submitted the MeLCat application to the Library of Michigan which would allow our citizens to borrow library material from over 400 libraries in Michigan. Unfortunately, implementation of all new libraries is being delayed until fall 2012.

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Goal 3: Complete credit card payment project for library fines and fees to allow for online payment. The project is on hold until we upgrade our library software where credit card payment is integrated and does not require a third-party product. Goal 4: Continue work on the library re-lamping project. Replacement lights for the HFCL Rotunda Gallery have been installed. Esper Branch lighting fixtures have been ordered. Goal 5:

Continue work on the wall repair and ceiling tile repair/replacement

project No wall or ceiling tile repair was necessary in FY 2011-2012. Goal 6:

Continue working with the Dearborn Library Foundation to develop

fundraising programs. Library staff continues to work with the Dearborn Library Foundation on fundraising campaigns such as the direct mailing campaign to residents and the direct mailing campaign to local businesses. The Foundation is currently working on an essay contest for high school students. The Foundation hopes to fund several enhancement projects at the library during the next fiscal year. Goal 7: Continue to adapt our service mix to reduce staffing and funding. FY 2011-2012 continued to pose staffing challenges.

While the library was

budgeted 28 full-time staff, we had three vacancies due to retirements. We are in the process of filling those positions early in the next fiscal year.

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Goal 8: Continue marketing the library and our services. Marketing efforts continued with the installation of a program kiosk in the rotunda of HFCL. Additionally, we hope to identify a Marketing Coordinator in the next fiscal year. Goal 9: Install additional security devices (cameras and card swipes) on new meeting/study rooms on mezzanine at HFCL. The specifications for this project are complete and we hope to install same early in the next fiscal year. Goal 10:

Begin work on Bryant Branch door hardware replacement for ADA

compatibility. No progress was made on this goal. Goal 10: Begin work on HFCL roof replacement. The requisition has been entered and is in the buyer processing queue. Goal 11: Begin work on furniture re-upholstery at HFCL The specifications are nearly complete and we hope to begin bid solicitation early in the next fiscal year. Goal 12: Continue work on renovation of ten study booths at HFCL. This goal is complete. Goal 13: Launch mobile version of library catalog. After investigation of Integrated Library Software (ILS) solutions, it was decided that, since we are planning on replacing the ILS software in the next fiscal year, it is likely that a mobile version of the catalog will be included with the new ILS software.

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Goal 14: Offer text services as an alternative to phone or email notification for holds, overdues and pre-overdue notifications. All text solutions investigated proved to be considerably more expensive than anticipated. While it is possible that the new ILS software might have a built-in solution, there would likely be per-text expenses associated with this as well. While this idea has not been dropped completely, it is not being actively pursued at this time.

OTHER SIGNIFICANT EFFORTS DURING THE YEAR Library Collection Maintenance and Development As always, the library’s collection of materials continues to be the primary focus for the majority of our staff and the various agencies. We suffered a 34% reduction in our library material budget in FY2011-2012. The Processing agency orders the material that the selecting librarians have chosen and then receives, invoices, and processes the new material into the system. On average, there were approximately 1,645 new items processed each month. Approximately 19,745 items were processed in the system including new material, material being transferred, and material being repackaged. In addition, 1,377 donations were added to our collection thanks to the recently “hired� volunteer (retired librarian) who reviews all donations and selects the best for our collection. The average length of time from receipt of material to dispatch to agencies is nine days, a significant decrease over the previous year. Very little staff time was spent on original cataloging as we purchase cataloging for a majority of our material, including foreign language material.

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During FY 2011-2012, 71,577 items were deleted. This is a 46.5% increase over last fiscal year and is attributed to the closure of the Snow Branch Library. Library material at Snow Branch that was not transferred to HFCL was discarded and either given to the Friends of the Library-Dearborn (FOLD) for re-sale or donated to other nonprofits such as local schools or libraries. The library collection totaled 228,162 items at the end of the fiscal year. Total value of the collection is $4,660,549. popularity.

The library online databases continue to grow in

The library subscribes to a total of 45 databases (eight are paid

subscriptions and 37 are without-charge subscriptions provided through the Michigan Electronic Library). Circulation Services Check out of material by patrons decreased by 14% this fiscal year. Traffic decreased about 12%. We attribute this decrease to the closure of Snow Branch Library and to the change in branch service level from full service branches to popular material libraries. The library has 37,877 active card holders (used their library card during the last three years), which is approximately 2% less than last fiscal year. Patrons continue to use the library’s “hold” service (requesting to be put on a list for checked-out material). In FY 2011-2012, 94,156 holds were placed, which is a 9% decrease, attributable to the closure of Snow Branch Library. E-mail notification of holds and overdues continues in popularity, with over 14,143 patrons signed up for this service, which is a 13% increase over last fiscal year. A most gratifying addition to the mix this year in the Circulation Services was the offering of a very popular Food for Fines program in August 2011.

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This program


allowed patrons with fines on their account the option of donating a can of food and subtracting $1.00 for each can donated. The library was able to collect over 36 boxes of food for the Dearborn Fire Fighters Burn Drive Program. Patrons benefitted greatly from the ability to reduce their account balances and they enjoyed assisting the community through this program. We hope to offer this opportunity to patrons yearly. Unique Management, our collection agency, continues to do a tremendous job in contacting our delinquent patrons, encouraging them to return material and pay delinquent accounts. We continue to recover just over 50% of outstanding materials and/or fees with the help of Unique. During FY 2011-2012, Unique generated $13,179 more cash than they billed in fees. In addition, they recovered over $17,000 worth of library material. This translates into a $5.00 return for each $1.00 we invest for their services. In April 2008, we contracted with Unique to send out overdue mailers. FY 2011-2012 was the third year with this service. Outsourcing overdue mailers eliminates staff time preparing and printing the mailers as well supplies and postage associated with sending out the mailers. Also eliminated is the time spent by staff in the City mail room. The notices are much easier to read (letter rather than carbon crash mailer) and patrons receive them in the same timely manner as when the library staff was responsible for this task.

In FY 2011-2012, Unique invoiced the library $5,221.08 for the overdue

mailer service. Programming Services The library continues to offer a wide range of activities for people of all ages. The majority of programs are held centrally at HFCL but the branches do offer patrons the

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ability to participate in library events such as Summer Reading Program or the Annual Bookmark Contest.

For families with children, our Youth Services staff provides a

variety of story hours, craft workshops, and contests, as well as contracting with professional entertainers for special events throughout the year.

During summer

months, reading programs are offered for people of all ages. The Youth Services staff offers a Summer Reading Program for children age birth through 12.

Over 1,200

children registered for the summer 2011 Youth Services Summer Reading program. Children read a combined total of over 6,800 books over the summer months. The Annual Youth Services Bookmark Contest elicited a very small amount this year. Only 155 entries were received and the sharp decrease in entries for this formally massive contest, led to only five winners being chosen.

Low entry turn-in is a

combination of the closing of a formally popular turn-in location (Snow Branch), the reduction in staff at both the schools and the library and changes in communication procedures with the educators.

The winning bookmarks continue to be printed on

colorful cardstock with recommended book titles appropriate for that age level and are available at all library locations for distribution. Programs for teens included the 2011 Teen Read Summer Program with over 250 teens signed up to participate. Additionally, to keep teens informed about new young adult titles and programs, they can sign up to receive BookLetters™ emails from the library. We have 339 teens subscribing to the two teen BookLetters™ service. The 2011 Adult Summer Reading Program attracted 355 adult readers. Adult programming also included the ever-popular Blockbuster Movie series which is sponsored by the Friends of the Library-Dearborn (FOLD). Forty-five films were shown

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during the 2011-12 season with total attendance of 3,071. In addition, FOLD offers monthly programs for adult audiences that are very well-attended. During FY 20112012, these programs attracted nearly 500 patrons. History programs proved to be of particular interest to the library audience. A program on Amelia Earhart and the mystery surrounding her disappearance had an audience numbering close to 100 people. In August 2011, the library held its seventh Annual Reading Wrap-Up Party, inviting participants from all Summer Reading programs. Attendance was rather low because of the weather and because of the Ramadan observance. Still, 225 attendees came together to enjoy the fun and to celebrate the community’s joy in reading.

Mayor

O’Reilly was in attendance and presented the prizes to the child, teen, and adult grand prize winners.

Patrons had fun with karaoke, Dance Dance Revolution, Wii Mario

Brothers, Cold Cash (digging coins out of a frozen block of water), face painting and other activities. Popcorn and punch were available for the crowd’s enjoyment. In addition to programming at the various libraries, library staff is often invited to other locations to participate in an existing program or to conduct a program themselves. Examples of this type of off-site programming include book talks given to a club or group, visiting a school and participating in a literacy fair or a “read-a-thon”, and meeting with a group of parents to present information about the library and its resources. Adult Services Shut-In Services - HFCL Adult Services provides shut-in service for Dearborn residents. During FY 2011-2012, 224 items were delivered to two residents. Book Clubs - The library currently holds 180 book club kits and the 10-book kits were checked out a total of 346 times, for a total circulation of 3,460. We spend $3,500

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annually on new kits so that our patrons will always have fresh titles from which to choose. Interlibrary Loan - During FY 2011-2012, nine requests were submitted and filled.

In

the next fiscal year we will be joining MeLCat which would allow our citizens to borrow library material from over 400 libraries in Michigan. We will see a substantial increase in the number of requests submitted as well as new statistics as to how many materials were lent out. Other developments in Adult Services 

Acquired a surplus desk to replace the old magazine desk. This gives a much improved appearance to the copier alcove and is a better work desk for the staff (September 2011)

Adult Services Supervisor Librarian II Jack Oakley retired.

Administrative

Librarian Steve Smith became the interim supervisor (February 2012) 

Librarian II Patty Podzikowski started as Supervisor in Adult Services after being transferred from Processing.

At the same time, Elizabeth Weyer-Utley was

promoted to Librarian II and left Adult Services to become the Processing Supervisor (May 2012) 

Participated in Everyone's Reading 2012, a community-wide reading program to promote community dialogue through reading, discussion, and programming related to issues in the selected book, Lethal by Sandra Brown. The program ran from February through April 2012 with a total of 179 participants Automation Services

Tech Time - This year saw the introduction of a new public program sponsored by

28


Automation Services called Tech Time. Tech Time is designed to help patrons with personal computers, tablets, e-book readers, or other technological devices to learn how to use and overcome information hurdles. The program started slowly with a pilot program in September 2011 with only five attendees.

A re-launch after the winter

holidays, focusing on newly received gift devices, proved that a significant need was being filled. While the attendance to the classes gradually died down after the seasonal rush, the classes continue to be popular.

In total, 21 classes were held in the

FY 2011-12 with a total of 194 people served. Automation Highlights – 

Moved the running of certain scripts to a new server, allowing for better security and more regular backups (July 2011)

Revamped inventory procedures and the inventory manual was updated so that future inventories will be easier for all involved (July 2011)

Purged inactive borrowers resulting in the removal of 3,440 borrowers, all with expired cards of 10 years or more with no fines or claims returned blocks (August 2011)

Replaced all four of Processing’s Bibliofile PCs, upgraded Bibliofile software, moved Bibliofile files to a new server (August 2011)

Changed out XO T1 lines and replaced with a 10 MB fiber connection from WOW which significantly increased available bandwidth (August 2011)

Completed deployment of Office 2010 to all staff computers, as well as training room computers (September 2011)

Upgraded Horizon software from 7.4.2 to 7.5.1, including SQL upgrade from

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MSSQL 2000 to MSSQL 2008. This proved to be a smooth upgrade, in just 4.5 hours (rather than the 2-day estimate (November 2011) 

Replaced Bluesocket™ wireless controller under warranty after device failure. Downtime was approximately 46 hours (November 2011)

Installed Fax24 self-serve public faxing service (December 2011)

Reimaged public computers at Bryant Branch and HFCL; upgrade included Office 2010 (January 2012)

Installed new (donated used) public computers in Adult area, replacing all of our oldest computers (January 2012)

Began running our first PowerPoint slideshow on the new kiosk television mounted in the Rotunda area of the first floor of HFCL (March 2012)

Replaced all public and staff copiers (month of May)

Installed new label printers in Processing (month of May)

Installed and launched Evanced™ software for Summer Reading program registration and management for preschoolers, school age, teens and adults. Only the baby program does not have an online registration component (June 2012)

Reimaged Bryant Branch and Esper Branch public computers to include new PCReservation™ client upgrade (June 2012)

Removed all remaining Snow Branch items from the database, totaling 42,492 items (June 2012)

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Library Committees Acquisitions Committee The purpose of the Acquisitions Committee is to create and maintain documented, upto-date procedures for selection, ordering, weeding, and maintenance of library materials for selectors as well as other staff involved in the acquisition of library materials. This committee was dormant this year. ADA Committee The ADA Committee ensures that the library complies with the Americans with Disabilities Act. In addition, the committee strives to ensure that the best possible service, materials, and equipment are offered by the library and staff to the disabled community while balancing the needs of the entire community along with budgetary concerns.

The committee reviews request, comments, and ideas for changes that

would improve services. The ADA Committee was largely inactive during the FY 2011-2012. It was felt that the push to ensure ADA compliance throughout the libraries has been largely met, and that equipment for meeting the needs of the Dearborn Library’s ADA community was more than sufficient. Bookletters™ Committee The Bookletters™ Committee is responsible for managing the Bookletters service. This is a service that allows patrons to sign up for a variety of e-mail newsletters with comments and reading recommendations in a variety of categories, such as fiction, mystery, biography, history, current events, health, home improvement, teen scene,

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and children’s books. Library Matters, the official newsletter of the Dearborn Public Library, as well as other newsletters listing the many activities scheduled at the Dearborn Public Library are also distributed using this service. During FY2011-2012, we offered 11 staff generated Booklettersincluding the popular Staff Picks. At fiscal year end, the service boasted 3,405 subscribers, a very slight decrease from FY 20102011. In February, the committee developed a new teacher oriented newsletter, Dearborn PL 411. This newsletter highlights databases, books and activities that teachers can pass on to their students. Two Dearborn PL 411 newsletters were sent out in FY12 and a total of four are planned for FY13. Youth Services Committee The purpose of the Youth Services Committee is to promote reading through programs, collections, and service to children and their families. The committee actively pursues methods of marketing the library and its resources to the community. In addition, the committee reviews all requests for changes in service and shares information in ways to improve service, programming, and library collections.

In FY 2011-2012, the

committee: 

Offered a wide-range of programming for children birth through teens. Stuffed animal sleepover programs are quite popular and the Mother Goose storytime sessions continue to be in high-demand

Hosted the Michigan Reads Kick-off event with a visit from Governor Snyder and children’s author and local anchorperson Devin Scillian

Conducted three summer reading programs (one for school-age children, one for children of preschool age, and one for babies) at all locations

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Coordinated Blockbuster Jr. movie event with Adult Services

Attended several workshops and conferences centering around programming and service to children

Continued work on the booklist project – standardizing and updating relevant lists of materials to be used directly by the public and as an aid for staff in working with the public

Weeded collections of all outdated formats

Re-organized and moved collections of materials to garner higher visibility and interest in the Youth Area Circulation Committee

The purpose of the Circulation Committee is to improve customer service and to solve patron and staff problems concerning the Horizon Circulation system. The circulation process has many possibilities for customizing service. Each year many improvements in customer service are developed through the efforts of this committee. The main tool of the committee is the Circulation Manual, which incorporates Library Commission policy, system procedures, and sample statements for staff to use in talking to library patrons. In FY 2011-2012, the committee: 

Reviewed and developed solutions for circulation issues

Held the second annual Food for Fines program and collected more than 36 boxes of food that was donated to the Dearborn Firefighter’s Burn Drive

Instituted a new system-wide processing fee for all lost or damaged materials

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Continued to assist with marketing and publicity for all library events and programs using “Word of Mouth” strategy and direct-handing of promotional pieces Collection Development Committee

The Collection Development Committee is composed of all librarians in the system and focuses on common issues involving format of materials, ordering and the library’s overall collection. In FY 2011-2012, the committee: 

Continued to discuss and finesse collection reports and frequency of output for optimal use by staff to better serve the public and deliver materials more efficiently and quickly

Began ordering additional copies of e-books and e-audio books to supplement the Overdrive consortium purchases through the Advantage program

Allowed checkout and download of Kindle-compatible titles which significantly increased downloadable statistics in latter 2011 and early 2012

Participated in Metronet’s library program Everyone’s Reading for the fifth year

Assisted with the de-accession of materials from Snow Branch Library as materials were moved to other collections or withdrawn from the system

Withdrew the majority of audio and video cassettes from all collections

Adjusted policies and procedures to accommodate new donation coordinator and also use of Mission Based Books, LLC for disposal of older materials

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Disaster Preparedness Committee The goals of the Disaster Preparedness Committee are to develop and evaluate procedures for emergencies and disasters that could occur in the Dearborn Public Library system. The following was accomplished during the FY 2011-2012: 

Conducted fire and tornado drills at all Dearborn Public Libraries

Ensured that batteries in all emergency equipment were fresh and usable

Managed the addition of “nuisance” alarms to the second floor and mezzanine emergency exit doors at HFCL. These alarms will emit a locally heard piercing siren should a patron or staff member attempt to open them. This was done to better assure security (December 2011) Marketing Committee

The purpose of the Marketing Committee is to market the library to the community. This committee also has responsibility for creating and updating general brochures with information about the library system. In FY 2011-2012, the committee: 

Continued publication of Library Matters, now a bi-monthly online publication providing news and information on library services and events as well as essays, commentary and photos by staff members

Continued advertising various library services on the customized back page of Book Page, a free publication available to our patrons through the generosity of the Friends of the Library-Dearborn (FOLD)

Assisted the Dearborn Public Library Foundation in publicizing the 2nd Annual Children’s Author Luncheon, held on September 17, 2011

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Continued various outreach promotional activities such as talking to community groups and having a library table at the summer Farmers’ Market

Continued promotion of library programs through both print and online news resources as well as on the library website and social media outlets

Created a Twitter account (See Social Media Committee) New Technology Committee

The purpose of the New Technology Committee is to draft technology plans, policies and procedures and submit these to the Administrative Panel and the Library Commission as part of the library’s strategic plan. In FY 2011-2012, the committee: 

Continued work on the new Joomla™ website with assistance from Chris Kenniburg, the webmaster from the Dearborn Schools. A new server was built for the website and we anticipate rollout in FY 2012-2013

Implemented the acquisition of public fax service through Fax24, with positive public response.

Fax24 charges $1.50 for the first page and $1 for each

additional page, with higher charges for international faxing. (December 2011) 

Continued work on the Library’s Five-Year Technology Plan. (September 2011)

Investigated E-Rate discounts but it was determined that our service provider, WOW Cable did not participate in the program

Installed public reference via instant message on public service desk computers. Official service has not yet been launched, but should begin in the next fiscal year (June 2012)

Pursued a public reference via text message and a plan formulated. Rollout will be in the next fiscal year.

36


Assisted with the launch of the Tech Time program (September 2011)

Made recommendations for the new location and workings behind the new television kiosk in the HFCL rotunda.

Made recommendations, completed a Technology Project Request for the CDI Technology Group, and implemented Evanced™ for public registration for library programs, specifically the Summer Reading program.

The software was

purchased in time for use with this year’s summer program (June 2012)

Reference Committee The Reference Committee’s purpose is to coordinate reference service throughout the system.

The committee has a major responsibility to continually review reference

services and recommend purchase of materials. The committee must rank the value of each service and decide which formats are best for the community’s needs.

In

FY 2011-2012, the committee: 

Facilitated purchase and promotion of new database products: Consumer Reports with Best Car deals, Novelist Plus and Demographics Now

Launched a Business Portal in order to group online business products together to optimize usage

Worked with Gale Corporation marketing staff to increase usage of all Gale products

Evaluated and reviewed numerous database products

Worked on the promotion of online products

Held a very successful Mango Event which afford us the opportunity to demonstrate our new language learning product to the public

37


Held training sessions for staff on new and older Gale products Security Committee

The Security Committee has been created to help develop policy and procedures to ensure the safety of library patrons and staff members.

The Security Committee

worked on the following issues: 

Supported the re-activation of noise alarms on doors leading to fire stairwells at HFCL

Began a review of the Supervisor in Charge (SIC) manual

Continued to review plans for dealing with crowd control issues during times of extra-heavy library use

Replaced radios for guards and Supervisor In Charge (SIC) staff to lighter, smaller models

Added badges to all uniforms for security guards

Moved videogames closer to the Circulation desk to thwart theft

Assisted with the revision of procedure and policy regarding new meeting rooms on mezzanine level at HFCL Serials Committee

The purpose of the Serials Committee is to manage the serials module through coordination, training, creation of procedures and problem solving. Serials are materials that are updated periodically, such as magazines, yearbooks, and directories. Serials Committee did not meet in FY 2011-2012.

38

The


Social Media Committee The purpose of the Social Media Committee is to create, organize and manage our social media communication on behalf of the library.

The Facebook page was

launched on July 23, 2010 and the committee meets monthly to finesse and monitor the page, its content and review the usage statistics. The page currently has over almost 700 fans and the committee continues to strive to increase its usage and market the library’s services to the public. In addition, the committee launched a Twitter page in April 2012 and we currently have 49 followers. StaffNet Committee The StaffNet received a few enhancements during the FY 2011-2012 

Added more scheduling calendars for meeting rooms and equipment

Repaired some broken links to maintain StaffNet’s usability and functionality

Added a function for displaying Sunday hours worked with the staff scheduling software. Video Committee

The Video Committee has combined with the Marketing Committee and the joint committee works closely with the staff at CDTV supplying them with ideas for video spots about the library. In FY 2011-2012, CDTV produced 12 Dearborn Libraries Check ‘em out segments. Segments included information about the cooperative agreement with the Dearborn Heights Library system and the Summer Reading program as well as other adult and children’s programming events.

39


Volunteer Committee The purpose of the Volunteer Committee is to actively recruit, train and retain high quality volunteers for the Dearborn Public Library system. Our volunteers perform a myriad of duties, all of which are an integral part of the library’s operations. Many of our library volunteers assist with collection maintenance, including checking, cleaning, sorting, labeling, processing and shelving library material. Other volunteers assist with library programming and fund raising. During FY 2011-2012, the library had a grand total of116 volunteers who contributed 5,507 hours of volunteer service. In FY 2011-2012, the Volunteer Committee: 

Continued work on the revision of procedures for inclusion in the updated Volunteer Manual

Revised the volunteer application process to include the requirement of background checks for all potential library volunteers age 18 and over

Created a new service award program, including newly designed volunteer identification badges and Dearborn Public Library logo pins awarded to each volunteer based on the number of years of volunteer service raging from five years to thirty years or more. This year, 26 volunteers were awarded a 5-year pin, 17 volunteers were awarded a 10-year pin, 4 volunteers were awarded a 15-year pin, 5 volunteers were awarded a 20-year pin and 2 volunteers were awarded a 30-year pin. We also welcomed 14 new volunteers to our volunteer program this year

40


Attended the following webinars: “Successful Volunteer Recruitment Strategies” on February 23, 2012 and “Engaging Volunteers During Difficult Economic Times” on March 1, 2012

Participated in Henry Ford Community College’s Professional Issues Conference on January 5, 2012 and presented volunteer opportunities to HFCC faculty attending the Community Service Information Fair.

Several faculty members

were recruited and placed in volunteer positions within the library system 

Organized and conducted the annual Volunteer Recognition Luncheon held at the Dearborn Hills Golf Course on June 1, 2012. Over 80 attendees enjoyed lunch, a PowerPoint presentation showing our volunteers “in action,” and presentations from the Library Director and other city officials recognizing the contributions of our valued library volunteers. As a token of our appreciation, each volunteer received a Dearborn Public Library logo “Dedicated Volunteer” notebook, a new identification badge and a service pin. Long-time volunteer, Lenore Churgay, was honored as she stepped down from her position as Chairperson of the Friends of the Library (FOLD) book sale after holding this position for over ten years and volunteering with FOLD for over twenty years.

Dearborn Library Foundation The Dearborn Library Foundation volunteer members seek to benefit, promote and enhance the Library systems by building strong public-private partnerships with individuals, businesses, and community organizations that share their mission for creating a stronger library that is meeting the needs of the community. During FY 20112012, the Foundation:

41


Welcomed new board members Nabeel Abraham who joined the Foundation in October 2011 and Mary Jo Crane who joined the Foundation in November 2011. Board members Denise Butterfield and Sandi Lethbridge resigned during this fiscal year.

Remaining board members are President Steve Roberts, Vice

President Steve Schroeder, Secretary Nancy Auffenberg and directors Lawrence Levesque, Barbara Lukasiewicz, Joe Walsh, and Sonja Wilcox-Berriel 

Held the 2nd Annual Children’s Author Luncheon on September 17, 2011 at Park Place. The featured children’s author was Ruth Barshaw, author of the Ellie McDoodle series

Conducted the 2nd annual direct marketing campaign directed at local Dearborn businesses in the late fall of 2011. This effort was directed toward a core group of Dearborn-based businesses to encourage them to contribute directly to the Dearborn Public Library Foundation and also to demonstrate to the businesses what services and assistance the library provides for them as community business owners.

This campaign was unfortunately not successful in that

expenses did not exceed donations received. 

Conducted a very successful library millage campaign in the fall of 2011. The Foundation launched a library millage website and was also responsible for distributing nearly 1,000 lawn signs throughout the community. Thanks to the Foundation’s efforts, the voters supported a 1 mill tax increase dedicated to the Dearborn Public Library

Initiated a fourth direct-mailing marketing/donation campaign. Foundation Board members Steve Schroeder and Barbara Lukasiewicz, with the assistance of

42


Deputy Library Director Julie Schaefer, were instrumental in the creation of a trifold brochure which was delivered to about 10,000 homes in Dearborn. As of June 30, 2012, approximately $15,176 was donated by the community as a result of the campaign, an increase of 28% over FY 2010-2011 donations Friends of the Library Dearborn (FOLD) The Friends of the Library Dearborn (FOLD) is a vital volunteer group that encourages the community’s support of the library. They hold monthly meetings featuring local authors and speakers and mail out a newsletter to all members. As a dedicated group of volunteers, the Friends of the Library conducts, as its major fundraising activity, the ever-popular monthly book sale held at HFCL. Proceeds from the book sales subsidize the following programs: 

Blockbuster Film series, which includes the yearly renewal of the Public Performance Site license

DVD purchases for the Blockbuster Film series

Book Page™ publication

Canvas and “green bags” for sale at all agencies

Everyone’s Reading community-wide reading program

Summer Reading programs

Staff training workshops

Computer workshops for the public

Extra copies of books for the Classics Revisited program

In addition, FOLD: 

Contributed approximately 3,508 hours of volunteer time

43




Planned and sponsored eight programs in their popular lecture series which averaged over 60 people in attendance per event.

Highlights of the year

included a program on the disappearance of Amelia Earhart and the always popular Big Band program which drew in about 100 attendees each. Without the support of our Friends of the Library Dearborn volunteers, the library would not be able to offer these kinds of special services and programs which are greatly appreciated by the staff and patrons alike. Young Adult Committee The Young Adult Committee was moved into the Youth Committee during FY 2011- 2012.

44


DEARBORN PUBLIC LIBRARY - STATISTICAL INFORMATION

2011-2012

2010-2011

751,668 420,271 228,162 156,568 37,877

Circulation (Transactions) Traffic (Individual Visits) Collection (Items) Collection (Titles) Registration (Borrowers)*

Percent Change

874,771 477,827 276,590 166,324 38,731

-14 % -12 % -17.5% -5.9% -2.2%

**Patrons who have renewed their card within the last three years

Detailed Collection Statistics Items Books, Adult Books, Juvenile Books, Reference

2011-2012

2010-2011

Percent Change

86,773 70,567 3,628

103,379 91,185 4,170

-16.1% -22.6% -13.0%

Periodicals

13,848 3,482 27,003 14,485 397 5,605 260 395 18 180

16,495 9,278 26,168 15,641 1,818 5,478 266 330 19 n/a

-16.0% -62.5% 3.1% -7.4% -78.2% 2.3% -2.3% 19.7% -5.3% n/a

Videocassettes DVD’s Compact Discs, Music Books on Audiocassette Books on CD CD-ROM (Ref & Circ) Video Games USB Language Kits Book Club Kits

Programs Percent Change

Agency

2011-2012 Number of Programs

2011-2012 Attendance

2010-2011 Number of Programs

2010-2011 Attendance

Programs

Attendance

HFCL

397

17,185

323

17,106

22.91%

.46%

Bryant

4

483

11

756

-63.64%

-36.11%

Esper

4

340

23

922

-82.61%

-63.12%

Snow

4

196

14

731

-71.43%

--73.19%

TOTAL

409

18,204

371

19,515

10.24%

-6.72%

45


Contests

HFCL

30

2011-2012 Number of Contest Participants 8,705

Bryant

24

1,236

18

1,669

33.33%

-25.94%

Esper

17

2,281

12

3,924

41.67%

-41.87%

Snow

16

600

23

2,348

-30%

-74.45%

TOTAL

87

12,822

70

11,887

24.29%

7.87%

Agency

2011-2012 Contests

Contests

Participants

17

2010-2011 Number of Contest Participants 3,946

76.47%

120.60%

2010-2011 Contests

Percent Change

Governor Snyder, Library of Michigan Foundation Director Carolyn Sparks, Author Devin Scillian and Dearborn City Council President, Tom Tafelski at the Henry Ford Centennial Library for the Michigan Reads! Kickoff event, September 8, 2011

46


Governor Snyder reading Memoirs of a Goldfish by Devin Scillian to local area students September 8, 2011 Michigan Reads! Henry Ford Centennial Library Auditorium

47


Quilt in memory of Children’s Librarian, Opal Ziemer

On Sunday, October 23, 2011, the Friends of the Library-Dearborn (FOLD) hosted a dedication of a memorial quilt in memory of Children’s Librarian, Opal Ziemer, who passed away in June 2009.

48


Opal began her career with the Dearborn Public Library in October 1944 as a Children’s Librarian at the Southeast Branch. In 1947 she became the supervisor at the Northeast Branch, now the Esper Branch Library.

When she retired in 1983, Opal was a

Librarian III, overseeing Children’s Services at all the Dearborn Public Library. She was a devoted Children’s Librarian, assisting countless children and parents visiting the Dearborn libraries.

Additionally, she was a wonderful mentor to many newly hired

children’s librarians, encouraging them with her quiet demeanor and extraordinary patience. Even in her retirement, Opal never stopped working. She volunteered countless hours at the Research Center at the Henry Ford Museum and was an active member and volunteer of the AAUW. Opal’s most devoted volunteer work was for the Friends of the Library-Dearborn. She was one of the founding members of the Friends, was chair of the book sale committee for many years, and seldom missed working the monthly book sale, including the sale on the Wednesday before she passed away. Opal was born on June 18, 1917 in New London, Wisconsin. While she made her home in Dearborn, she returned to Wisconsin often to visit her many relatives and friends. In early 2011, the Friends of the Library-Dearborn commissioned quilter Karen Bredschneider of Monroe, Michigan to make a quilt in Opal’s memory. The quilt hangs in the Children’s area of the Henry Ford Centennial Library.

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GOALS AND PLANS FOR THE NEXT FISCAL YEAR 2012-2013 1.

Work with the Dearborn Library Commission to develop a strategic plan for the Dearborn Public Library.

2.

Launch MeLCat borrowing for Dearborn residents.

3.

Complete credit card payment project for library fines and fees to allow for online payment.

4.

Continue work on the library re-lamping project.

5.

Continue work on the wall repair and ceiling tile repair/replacement project.

6.

Continue working with the Dearborn Library Foundation to develop fundraising programs.

7.

Continue to adapt our service mix to reduce staffing and funding.

8.

Continue marketing the library and our services.

9.

Install additional security devices (cameras and card swipes) on new meeting/study rooms on mezzanine at HFCL.

10.

Continue work on HFCL roof replacement.

11.

Continue work on furniture re-upholstery at HFCL.

12.

Launch mobile version of library catalog.

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CITY OF DEARBORN DEPARTMENT OF LIBRARIES 2011-2012 BUDGET

Adopted 2011-2012

Budget 2010-2011

Percent Change

PERSONNEL SERVICES

$2,903,391

$3,658,738

-20.65%

OPERATING EXPENSE

$1,283,012

$1,363,244

-5.89%

$73,150

$78,002

-6.23%

$8,300

$6,475

+28.2%

$362,000

$550,213

-34.21%*

$4,648,037

$5,612,672

-17.19%

SUPPLIES OTHER SERVICES & CHARGES CAPITAL OUTLAY TOTAL LIBRARIES

Source: City of Dearborn, Michigan Annual Budget for the Year Ending June 30, 2012 page 179 Explanation per library:

*Reflects significant reduction in library materials budget for the third year in a row

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MONIES RECEIVED 2011-2012 Library Aid Grant Penal Fines

$ 40,383.82 $ 61,004.20

Gifts

$ 101,388.02 $

Copier, Printer, Microfilm receipts Library Fines Internet User Cards Fixed Asset Sale – Snow Branch Library Library Room Rentals Miscellaneous

837.00

$ 29,993.28 $ 88,789.74 $ 17,391.00 $ 5,754.55 $ 4,585.50 $ 524.32 $ 147,038.39

Friends of the Library-Dearborn Used Book Sales and merchandise sale Donations Computer classes

$ 41,676.40 $ 2,177.00 $ 105.00 $

GRAND TOTAL

43,958.40

$ 293,221.81

.

52


DEARBORN PUBLIC LIBRARY LIBRARY COMMISSION

Marcel Pultorak, Chair Term of Office: 09/01/02- 06/30/2014 Nancy Zakar, Vice-Chair Term of Office: 10/2/1998 - 06/30/2013 Jihan A. Jawad, Secretary Term of Office: 06/30/2008 – 06/30/2014 Candyce Abbatt Term of Office: 11/19/1997 - 06/30/2015 Ryan Lazar Term of Office: 06/30/2011- 06/30/2014 David Schlaff Term of Office: 04/23/1996 - 06/30/2013 Sally A. Smith Term of Office: 10/07/2009– 06/30/2013 Antonia Straley Term of Office: 05/26/2009 – 06/30/2015 Robert Taub Term of Office: 12/18/1968 - 06/30/2015

53


DEARBORN PUBLIC LIBRARY DIRECTORY HENRY FORD CENTENNIAL LIBRARY 16301 Michigan Avenue Dearborn, Michigan 48126 313-943-2330 BRYANT BRANCH LIBRARY 22100 Michigan Avenue Dearborn, Michigan 48124 313-943-4091 ESPER BRANCH LIBRARY 12929 W. Warren Dearborn, Michigan 48126 313-943-4096 Snow Branch Closed to the Public, September 2, 2011 SNOW BRANCH LIBRARY 23950 Princeton Dearborn, Michigan 48124 313-943-4093 LIBRARY HOURS HENRY FORD CENTENNIAL LIBRARY Monday-Thursday 9:30 a.m. - 8:30 p.m. Friday-Saturday

9:30 a.m. - 5:30 p.m.

Closed Saturdays (June 1 - Labor Day Weekend) Sunday 1:00 p.m. - 5:00 p.m. (September through May) --------------------------------------------------------------BRANCH LIBRARIES Monday – Tuesday

12:30 p.m. - 8:30 p.m.

Wednesday

10:30 a.m. - 5:30 p.m.

Thursday

12:30 p.m. - 5:30 p.m.

Friday

12:30 p.m. - 5:30 p.m. (June – August)

Saturday

12:30 p.m. - 5:30 p.m. (Sept – May)

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VISUAL REPRESENTATION OF MANAGEMENT INFORMATION (LIBRARY STATISTICS)

Page Patrons Added to System for First-Time ..................................................................... 56 Active Library Card Holders, End of Each Fiscal Year ................................................ 57 Active Borrower ........................................................................................................... 58 Active Borrowers by Age and Gender ......................................................................... 59 Total Circulation .......................................................................................................... 60 Branch Percentage of Circulation ................................................................................ 61 Type of Circulation, Checkout/Renewal/Download ..................................................... 62 Circulation by Format .................................................................................................. 63 Circulation by Collection .............................................................................................. 64 Circulation – Digital Downloads ................................................................................... 65 Per Capita Data ........................................................................................................... 66 Request and Holds ...................................................................................................... 67 Computers ................................................................................................................... 68 In-Library Public Computer Use by Residency ............................................................ 69 Computer Use by Branch and by Residency ............................................................... 70 Online Database Usage .............................................................................................. 71 Library Visits ................................................................................................................ 72 Library Visits by Branch............................................................................................... 73 Library Programs ......................................................................................................... 74 Library Programs by Age Group .................................................................................. 75 Youth Programs by Branch ......................................................................................... 76 Young Adult Programs by Branch .............................................................................. 77 Adult Programs by Branch .......................................................................................... 78

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Attachment 1

Patrons Added to System for First Time

2007-2008 First Time Registrants

4,868

2008-2009

2009-2010

5,256

5,171

7000 6000 5000 4000 3000 2000 1000 0

* Snow Branch Library closed September 2, 2011

56

2010-2011 5,113

2011-2012* 4,484


Active Library Card Holders At End of Each Fiscal Year June 2008 Resident Dearborn Heights Resident* Non-Resident-Not Paid** Non-Resident-Paid Internet Only Resident Internet Only Non-Resident TOTAL

June 2009

June 2010

33,533

32,800

33,002

5,331 120 77 1,770 40,831

4,927 116 30 1,089 38,962

4,713 109 11 628 38,463

Attachment 1a

June 2011

June 2012

33,025 401 4,650 108 9 538 38,731

Active Library Card Holder is defined as a patron who has renewed their card within the last three years *Reciprocal Borrowing agreement effective March 1, 2011 **Includes Dearborn Heights residents in Dearborn School District

30,000

Resident Dearborn Heights Resident*

24,000

Non-Resident-Not Paid** Non-Resident-Paid

18,000

Internet Only Resident

12,000

Internet Only Non-Resident

6,000 0

57

31,899 2,007 3,412 96 7 456 37,877


Active Borrowers 2009-2010 2010-2011 2011-2012* 19,492 19,035 17,391

ACTIVE BORROWERS *Snow Branch Library closed September 2, 2011

Active Borrower is someone who has checked out library material during the last 365 days

19,500 19,000 18,500 18,000 17,500 17,000 16,500 16,000 2009‐2010

2010‐2011

2011‐2012*

58

Attachment 1b


Attachment 1c

Active Borrowers by Age and Gender*

By age:

By gender: 2007-2008

Under 18 18 to 25 26 to 35 36 to 45 46 to 55 56 to 65 Over 65

23.78% 15.55% 17.02% 16.40% 12.83% 7.76% 6.67%

2008-2009 2009-2010 2010-2011 2011-2012 24.40% 15.33% 16.06% 16.04% 12.95% 8.06% 7.16%

27.04% 12.78% 13.91% 16.18% 13.17% 8.94% 7.98%

28.00% 12.40% 13.70% 15.40% 13.00% 9.50% 8.00%

2007-2008 2008-2009 2009-2010 2010-2011 2011-2012

28.22% 12.46% 13.44% 15.12% 12.68% 9.90% 8.20%

Female Male

56.00% 44.00%

30.00%

70.00%

25.00%

60.00%

56.00% 44.00%

60.49% 39.51%

60.90% 39.10%

60.90% 39.10%

50.00%

20.00% 2007‐2008 15.00%

2008‐2009 2009‐2010

10.00%

2010‐2011 2011‐2012

5.00%

40.00% Female 30.00% 20.00% 10.00% 0.00%

0.00%

*Active Borrower is defined as a person who has used their library card once during the fiscal year

59

Male


Attachment 2

Total Circulation 2007-2008 Total Circulation

860,642

2008-2009 2009-2010 2010-2011 2011-2012* 870,252

907,385

874,771

751,668

1,000,000

800,000

600,000

400,000

Factors Contributing to Reductions in Circulation statistics December 2006: DVD loan period changed from 2 days to 1 week; CD music loan period changed from 7 days to 14 days September 2010: Branches changed to Popular Material Libraries - no public programming * September 2011: Snow Branch Library closes permanently

60


Attachment 2a

Branch Percentage of Circulation 2006-2007 2007-2008 HFCL Bryant Esper Snow

65.34% 9.17% 10.60% 14.89%

64.26% 10.67% 10.00% 15.00%

2008-2009 64.66% 10.12% 9.30% 15.30%

2009-2010 2010-2011 2011-2012* 66.35% 8.91% 10.35% 14.39%

67.10% 8.74% 9.92% 14.24%

100% 90% 80% 70% 60%

Snow

50%

Esper

40%

Bryant

30%

HFCL

20% 10% 0%

* Snow Branch Library closes permanently September 2, 2011

61

74.44% 12.51% 10.15% 2.90%


Type of Circulation Checkout / Renewal / Download 2007-2008 Checkout Phone Renewals Regular Renewals Self Renewals (OPAC) Digital Downloads

657,161 92,598 15,121 95,762 1,964

Attachment 2b

2008-2009 2009-2010* 2010-2011 2011-2012 658,553 71,952 25,664 108,767 5,316

686,120 32,096 63,769 116,868 8,532

657,001 28,531 58,852 114,345 12,517

552,788 25,241 45,199 106,780 21,660

*With installation of Telemessaging 3 (TM3) in March 2009 - renewals are counted differently: Phone renewals Staff member renews and selects the option that material is not present Regular Renewals Staff renew when material IS present OR renewed by patron through TM3 Self-renewal Patron renews through OPAC, from home, or in the library Prior to 2009-2010, Telecirc renewals were counted in phone renewals, not regular renewals ** Does not include miscellaneous circulation such as book club kits, shut-in deliveries, etc.

100% 90% 80%

Digital Downloads

70% 60%

Self Renewals (OPAC)

50%

Regular Renewals

40% 30%

Phone Renewals

20%

Checkout

10% 0%

62


Circulation by Format 2007-2008 Adult Books Adult Media* Children's Books Children's Media* Magazines

2008-2009

2009-2010

Attachment 2c

2010-2011

2011-2012

271,397 297,394 200,768 66,071

271,220 294,482 211,120 65,330

250,007 335,755 207,629 77,944

231,176 320,010 208,204 74,349

191,486 269,953 187,824 60,533

22,082

22,888

22,277

23,928

20,035

* Media = Audio (CD, cassette, kits), Video/DVD, CD-Rom

350,000

300,000

250,000 Adult Books 200,000

Adult Media* Children's Books

150,000

Children's Media* Magazines

100,000

50,000

0 2007‐2008

2008‐2009

2009‐2010

2010‐2011

63

2011‐2012


Circulation by Collection 2011 Calendar Year COLLECTION Adult DVD/VHS Adult NonFic

Circulation* 201,058 92,010

% of Total 23.81% Entertainment and International DVDs and VHS 10.90% Biography, Ford Collection, Regular NonFiction and Cliff Notes 8.99% General Fiction, Adult New Reader, Large Print, Mysteries, Paperback-Fiction, Science Fiction, Short Story, Westerns

Adult Fiction

75,940

Adult Music CDs

52,557

6.22%

Adult New Books

28,447

3.37% Fiction and NonFiction

Adult Audio CD and Cassette

13,002

1.54%

Digital Content (audio, ebooks) Youth Picture Bks, Rdrs & Tot

21,641

2.56%

84,868

10.05% Picture Books, Readers and Tot Books

Youth Fiction

69,278

8.21% Regular Fiction, Paperbacks, *j Fiction

Youth DVD/VHS Youth NonFic

53,811 40,786

6.37% Entertainment and International DVDs and VHS 4.83% Biography, Regular NonFiction, Professional and Parent/Teacher

Youth Music CDs

4,104

0.49%

Youth Audio CD and Cassettes

2,762

0.33%

Young Adult Material Foreign Language Material Magazines Video Games Digital Downloads Book Club Kits All Other Material TOTAL

28,071

3.32% Fiction, Audiobooks on CD and cassette

8,821

1.04% Adult and Youth

22,514

2.67% Adult and Youth

9,328

1.10%

21,641

2.56%

3,460

0.41%

10,215

1.21%

844,314

250,000

200,000

150,000

100,000

50,000

0

64

Attachment 2d


Circulation Digital Download 2007-2008 2008-2009 2009-2010 2010-2011 2011-2012 1,964

5,316

8,532

12,517

Attachment 2e

Digital Download Service begins September 2007

21,641

25,000 20,000 15,000 10,000 5,000 0

Overdrive Check‐outs by Format 2011-2012 Overdrive Video Open Epub eBook Mobipocket eBook Disney Online Book Adobe PDF eBook Overdrive MP3 Audiobook Kindle Book Overdrive WMA Audiobook Adobe EPUB eBook

2 11 23 114 1,593 2,144 4,552 5,741 7,461

8,000 7,000 6,000 5,000 4,000 3,000 2,000 1,000 0

2011‐2012

65


Attachment 3

Per Capita Data

2007-2008* 2008-2009* 2009-2010*#

2010-2011**

2011-2012**

Circulation Per Capita

8.80

8.90

9.28

8.91

7.69

Collection Per Capita

3.14

3.06

3.00

2.82

2.33

49.17

48.24

57.87

56.61

47.36

Budget Per Capita

*Based on Population of 97,775 **Based on Population of 98,153 (2010 census) #Budget for FY2009-2010 forward - includes indirect costs such as insurance, utilities, building services, power house, MIS services Snow Branch Library closed to the public September 2, 2011

70.00 60.00 50.00 Circulation Per Capita

40.00

Collection Per Capita

30.00

Budget Per Capita

20.00 10.00 0.00

66


Attachment 4

Requests and Holds 2005-2006 2006-2007 2007-2008 2008-2009 2009-2010 2010-2011 2011-2012 Patron requests an

Requests Placed* Holds Filled** Requests/Holds Cancelled

127,720

109,325

113,358

117,953

125,503

116,653

94,156 item

93,875

80,900

85,312

88,746

93,207

88,903

69,194 Patron picks up item 19,915 not pick up

Patron cancels or does

N/A

N/A

16,048

18,268

18,170

18,748

N/A

N/A

277

192

115

83

N/A

N/A

0.24%

0.16%

0.09%

0.07%

0.03%

N/A

N/A

14.16%

15.49%

14.48%

16.07%

21.15%

Library unable to find

Requests Expired % Library Could Not Fill % Patron-Did Not Pick Up

29 item

110,000 90,000 70,000 Requests Placed*

50,000 Holds Filled**

30,000

Requests/Holds Cancelled

10,000

Requests Expired

*"Requests Placed" are patron request to be notified when a checked out item is returned. **"Holds Filled" are held items that have been picked up by the patron.

67

.


Attachment 5

Computers

2006-2007 2007-2008 2008-2009 2009-2010 Public Internet PCs*

2010-2011 2011-2012

104

104

104

104

104

93

Public PCs**

54

54

57

61

62

58

Service Desk PCs Staff PCs

21 56

21 56

21 56

21 56

21 56

17 53

Servers/Imagers

18

18

18

17

16

16

Public Internet PCs by Location HFCL Bryant Esper Snow

2009-2010 2010-2011 2011-2012 61 61 60 7 7 7 26 26 26 10 10 N/A

*Public Internet PCs are able to access the internet, the library catalog, and library databases **Public PCs do not access the Internet; These include library catalog PCs, database PCs, Self-Check, Printer Server, and Training PCs Snow Branch Library closed premanently September 2, 2011

68


Attachment 5a

In-Library Public Computer Use by Residency 2007-2008 2008-2009 2009-2010 2010-2011 2011-2012 Residents Non-Residents Anonymous Login

72.21% 14.97% 12.82%

70.53% 15.75% 13.72%

72.25% 14.93% 12.82%

74.13% 16.29% 9.57%

72.99% 17.16% 9.85%

80% 70% 60% 50% 2007-2008

40% 2008-2009

30%

2009-2010

20%

2010-2011

10%

2011-2012

0%

69


Attachment 5b

Computer Use by Branch and by Residency

FY10 Resident Non Resident Anonymous

65.02% 19.79% 15.19%

FY11 HFCL 68.68% 20.31% 11.01%

FY12 68.96% 20.10% 10.94%

FY10 85.49% 6.99% 7.51%

FY11 Bryant

FY12

89.36% 6.08% 4.56%

FY10

87.63% 6.91% 5.46%

FY11 Esper

83.23% 7.54% 9.23%

83.26% 9.08% 7.66%

FY12 82.52% 10.08% 7.40%

FY10 86.66% 6.11% 7.22%

FY11 Snow 89.22% 5.63% 5.14%

FY12* N/A N/A N/A

Snow Branch closed September 2, 2011 100.00%

90.00%

80.00%

70.00%

60.00%

50.00%

Resident

40.00%

Non Resident

30.00%

Anonymous

20.00%

10.00%

0.00%

FY10

FY11

FY12

FY10

FY11

FY12

FY10

70

FY11

FY12

FY10

FY11

FY12*


Attachment 6

Online Database Usage 2007-2008

2008-2009

2009-2010 2010-2011 2011-2012

*Free Databases

35,224

25,509

65,576

28,634

21,087

Paid Databases

10,709

12,498

11,116

26,012

34,918

*Free from State of Michigan

While these statistics reflect usage, each year may reflect different online databases Database statistics are difficult to track as each vendor may count usage differently

70,000 60,000 50,000 40,000 30,000

*Free Databases

20,000

Paid Databases

10,000 0

71


Attachment 7

Library Visits 2006-2007 Library Visits

489,984

2007-2008 2008-2009 2009-2010 2010-2011* 2011-2012** 491,259

511,809

511,737

477,827

420,271

*September 2010 - Branch libraries become Popular Material Libraries - no public programming **September 2011 - Snow Branch Library closed 600,000

550,000

500,000

450,000

400,000

72


Attachment 7a

Library Visits by Branch

HFCL Bryant Esper Snow

2007-2008 2008-2009 2009-2010 2010-2011* 2011-2012** 59.57% 59.17% 60.72% 63.27% 70.14% 9.40% 9.46% 9.88% 9.45% 10.88% 17.93% 17.70% 16.40% 14.85% 16.79% 13.10% 13.67% 13.00% 12.43% 2.20%

*September 2010 - Branch Libraries become Popular Material Libraries - no public programming **September 2011 - Snow Branch Library closed

80.00% 70.00% 60.00% 50.00%

HFCL Bryant

40.00%

Esper 30.00%

Snow

20.00% 10.00% 0.00% 2007‐2008

2008‐2009

2009‐2010

2010‐2011*

73

2011‐2012**


Attachment 8

Library Programs Number of Library Programs 2007-2008 2008-2009 2009-2010 2010-2011* 2011-2012 617

626

800 700 600 500 400 300 200 100 0

736

371

409

736 617

626

371

409

Number of Participants 2007-2008 2008-2009 2009-2010 2010-2011* 2011-2012 19,685

23,485

26,314

19,515

18,204

26,314

30,000 23,485 25,000

19,685

19,515

20,000 15,000 10,000 5,000 0

*No public programming at branch libraries beginning September 2010

74

18,204


Attachment 8a

Library Programs by Age Group Number of Programs 2007-2008 2008-2009 2009-2010 2010-2011** Adult* Young Adult Children

174 10 433

108 8 510

184 31 521

2011-2012

134 18 219

158 14 237

*FY2009-2010 Library Administration programs counts added to Adult statistics

600 500 400 Adult*

300

Young Adult

200

Children

100 0

Number of Participants 2007-2008 2008-2009 2009-2010 2010-2011** Adult* Young Adult Children

5,439 373 13,873

6,128 228 17,129

8,604 933 16,777

2011-2012

7,510 329 11,676

7,187 349 10,668

*FY2009-2010 Library Administration programs counts added to Adult statistics

20,000 15,000 Adult*

10,000

Young Adult

5,000 Children

0

**No public programming at branch libraries beginning September 2010

75


Youth Programs By Branch

Attachment 8b

Youth Services Programs By Branch 2007-2008 2008-2009 2009-2010 2010-2011* 2011-2012 HFCL Bryant

98 170

138 178

163 177

176 9

231 2

Esper

93

86

82

21

2

Snow

71

107

98

12

2

250 200 2007-2008

150

2008-2009

100

2009-2010 2010-2011*

50

2011-2012

0 HFCL

Bryant

Esper

Snow

Average Participation 2007-2008 2008-2009 2009-2010 2010-2011* 2011-2012 HFCL Bryant Esper Snow

44.83 28.14 19.12 40.06

42.22 29.06 25.42 36.09

38.00 29.00 22.00 36.00

56.00 58.00 38.00 41.00

44 100 105 60

120 100 80 2007-2008

60

2008-2009

40

2009-2010 2010-2011*

20 2011-2012

0 HFCL

Bryant

Esper

Snow

*No public programming at branch libraries beginning September 2010

76


Attachment 8c

Young Adult Programs by Branch Young Adult Programs by Branch 2007-2008 2008-2009 2009-2010 2010-2011* 2011-2012 HFCL

1

4

21

15

11

Bryant

6

2

8

1

1

Esper

2

1

1

1

1

Snow

1

1

1

1

1

25

20

15

2007-2008 2008-2009

10 2009-2010 2010-2011*

5

2011-2012

0 HFCL

Bryant

Esper

Snow

Average Participation 2007-2008 2008-2009 2009-2010 2010-2011* 2011-2012 HFCL Bryant Esper Snow

65 30 39 52

23 23 63 27

26 29 50 101

11 43 74 45

16 58 91 24

120 100 80 2007-2008

60

2008-2009 2009-2010

40 2010-2011*

20

2011-2012

0 HFCL

Bryant

Esper

Snow

*No public programming at branch libraries beginning September 2010

77


Attachment 8d

Adult Programs By Branch Adult Programs By Branch 2007-2008 2008-2009 2009-2010 2010-2011* 2011-2012 HFCL

144

84

156

131

129

Bryant

14

16

19

1

1

Esper

1

1

1

1

1

Snow

14

6

7

1

1

16000% 14000% 12000% 10000%

2007-2008

8000%

2008-2009 2009-2010

6000%

2010-2011*

4000%

2011-2012

2000% 0% HFCL

Bryant

Esper

Snow

Average Participation 2007-2008 2008-2009 2009-2010 2010-2011* 2011-2012 HFCL Bryant Esper Snow

27 31 38 62

57 31 27 88

46 34 52 52

54 193 58 197

43 225 40 52

250 200 2007-2008

150

2008-2009 2009-2010

100

2010-2011*

50

2011-2012

0 HFCL

Bryant

Esper

Snow

*No public programming at branch libraries beginning September 2010

78

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