Real Christmas tree collections
If you’d like your real Christmas tree collected free of charge in the new year, save time and do this online between Monday 19 December and Sunday 8 January at www.durham.gov.uk. Alternatively call 03000 261 000. Or take your real Christmas tree to a household waste recycling centre (closed Christmas Day and New Year’s Day). Visit www.durham.gov.uk/hwrc for locations and opening hours.
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Christmas bin collections There’ll be no changes to bin collections during the Christmas and New Year period. Place your bins out on your usual collection day. Find out collection details by entering your house number and postcode into the ‘My Durham’ section at www.durham.gov.uk or visit www.durham.gov.uk/bins
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Be ready for winter
Festive period closures Over the festive period, there’ll be changes to services that you need to know about…
Most of our public-facing council buildings will be closed over the Christmas and New Year holidays. Customer Access Points will close at 4.30pm on Friday 23 December and reopen at 8.30am on Tuesday 3 January. Library opening times may vary, call into your local library (or check our website) before Christmas for opening times. Leisure centres will be closed on Christmas Day, Boxing Day and New Year’s Day and will close at 4pm on Christmas Eve and New Year’s Eve. Children’s centres will close or have restricted opening times over the Christmas period. Call into your local centre before Christmas to see when they’ll be open. Day centres for adults will remain open, except on bank holidays.
Register offices will be closed on Christmas Day, Boxing Day and New Year’s Day and Bank Holidays 27 December and 2 January and open Christmas Eve and New Year’s Eve for weddings only. Bishop Auckland and Aykley Heads House Durham register offices will be open between Christmas and New Year for appointments only phone 03000 26 6000. Travel Response Centre - the pre-bookable transport service to hospital appointments remains open for telephone bookings. Other booking services are closed from 12 noon Christmas Eve until Tuesday 3 January. 03000 26 9999.
Useful numbers Emergency out of hours number 03000 26 0000 24/7 automated payments line 0300 456 2771 (debit/credit card) You can get lots of Save time do it online information and apply online for council services via www.durham.gov.uk Report Apply Book Pay Comment