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Digital Processes
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A number of online forms/processes have quickly been developed and published to support residents and enhance the Council’s response to the Covid pandemic. Customers now have access to an online Covid General Enquiry Form which aims to answer a wide variety of Covid related queries at the first point of contact.
In addition, a suite of forms and processes have been published to help both residents and businesses access any support that they need including the following: Business Recovery Grant Fund - online application process with a bespoke case management system to track and support applications businesses in their applications.
In excess of 90 applications were received within the first week of
launch in mid January. • Covid Christmas Support
Payments for Pubs – over 450 applications received • Taxi Driver Additional
Restriction Grant – Over 780 applications received • Applications process for Covid vaccine for personal assistants • Booking system for community testing for those living or working in County Durham • Bespoke outbreak control case management system including schools and other educational settings • Local track and trace case management system to support the national track and trace system • Online volunteer unit to support businesses and residents
•Personal Protective
Equipment requests • Household Waste Recycling
Centre mapping
