Revolutionizing School Communication With AI Assistance

By Deren Boyd

In today’s fast-paced world, effective communication is critical for schools to maintain a strong connection with students, parents, and the broader community. Yet managing the sheer volume of inquiries schools receive daily – ranging from district policies to lunch menus to enrollment questions – can be a daunting task. This is where artificial intelligence (AI)-powered solutions are stepping in to transform school communication and enhance operational efficiency.

At its core, Firm App, an Oklahoma-based technology company, is using AI technology to address the unique challenges schools face in delivering timely and accurate information to their stakeholders. With its ability to provide instant answers through multiple channels such as phone, email, and contact forms, Firm App’s AI ensures that students, parents, and staff can access the information they need, when they need it. This reduces the workload on administrative teams, enabling them to focus time and effort on other strategic tasks.

One of the key benefits of AI assistance is its capacity to streamline communication. School websites often house an overwhelming amount of information that can be difficult for stakeholders to navigate. AI simplifies this process by quickly retrieving relevant answers, saving time and frustration for users. To maximize the effectiveness of AI assistance, it is crucial for schools to control and curate the knowledge base. This ensures that the AI agent only references accurate, school-approved content, providing stakeholders with consistent and reliable information.

Whether it’s a parent seeking details about after-school programs or a student checking on recommended courses, AI delivers precise, reliable information in seconds.

Additionally, for inquiries that fall outside the scope of the AI’s knowledge base, these systems can seamlessly escalate questions to the appropriate staff members. This ensures that no question goes unanswered and a high standard of service is maintained.

Beyond convenience, AI assistance fosters equity and accessibility. By offering 24/7 support, these systems ensure that all stakeholders – regardless of their schedules, language preferences, or time zones – can access critical school information. This is especially beneficial for working parents or families with diverse needs, as they can obtain answers without being constrained by office hours.

Schools that have implemented AIpowered solutions report measurable improvements, including reduced call and email volumes, faster response times, and increased satisfaction among stakeholders. These benefits translate into a stronger sense of trust and engagement within the school community.

As the education landscape continues to evolve, embracing AI assistance is no longer just an option – it’s a necessity for schools striving to meet the expectations of modern families. Firm App is proud to empower schools with the tools they need to communicate more effectively and efficiently, fostering a better experience for everyone involved.

By leveraging the power of AI, schools can turn communication challenges into opportunities, ensuring that every stakeholder feels heard, informed, and supported. ■

Deren Boyd is the Co-Founder of Firm App, a technology company based in Norman.