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environment A stable task environment A decrease in forces for change A decrease in resistance to change 13. Which of the following statements is true of transformational leaders? They prefer to maintain the status quo in their organizations. They use reward power and coercive power to command respect from their subordinates. They engage with subordinates and motivate them to work toward organizational goals. They hesitate to share information with their coworkers. 14. First-line managers in an organization are responsible for: helping middle managers set organizational goals. assessing the appropriateness of organizational goals. supervising nonmanagerial employees on a day-to-day basis. ensuring the smooth functioning of all departments. 15. _____ is a measure of how productively resources are utilized to meet a goal Efficiency Product utilization Centralization Management 16. According to Henry Fayol, the planning process in an organization is effective when: it sets disparate, specific goals for each functional level. it proposes multiple plans to achieve an organizational goal. it allows plans to be designed and modified at all levels. it produces plans that are static, thus avoiding confusion. 17. Which of the following statements is true of an evolutionary change in an organization? It helps the organization adapt to gradual changes in the environment. It involves quickly finding new ways to be effective. It is effected through reengineering and innovation. It is likely to result in a radically new structure for the organization. 18. Which of the following is an advantage of implementing a functional structure in an organization? It helps managers specialize and develop expertise in only one product area. It enables employees who perform similar kinds of jobs to observe and learn from each other. It lets organizations choose the set of products that serves the needs of regional customers. It allows functional managers to develop generic skills that help manage all aspects of production. 19. Which of the following did Frederick W.