Delivery/Facilitation of Service Delivery through e-Governance Projects- Corporates Government services State Score Lowest Score Highest Score Top Strength Areas Income tax department filing of tax return 82.6 60.6 94.6 Income tax dept application for PAN card 80.8 58.2 94.4 Financial assistance 77.2 51.6 94.2 Business registration 76.4 57.4 88.2 Power utility service delivery and support 76 45.6 92 Top Pain Areas Police and security 67.0 48.6 85 Judicial services 67.0 48 88.8 Dealings with income tax department 67.6 55 95.6 Arbitration and legal settlement Registration of land 68 56.6 91.4 Licenses and permits issue and renewal 68.6 51 86 Quality and Availability of Services State Score Quality of Service- Citizens Best Water utility 77.6 Worst Transport/RTO 55 Quality of Service- Corporates Best Income tax department 82 Worst Judiciary 46.6 State Score Availability of Service- Citizens Best Power utility 85 Worst Transport/RTO 52.8 Availability of Service- Corporates Best Passport service 78.4 Worst Judiciary 46.6
Lowest Score
Highest Score
38.8 55
89.8 82
60.6 46.6
91.4 90
Lowest Score
Highest Score
50.6 52.8
94.6 92
58.6 46.6
93.6 90
Key Benefits State Score Key Benefits of E-Governance- Citizens E-payments 66.4 Key Benefits of E-Governance- Corporates Easy to obtain information and 81.4 documents needed to conduct business abroad Timely and accurate tax 76.0 information to businesses
Lowest Score
Highest Score
37.8
88.6
51
90.4
48.2
91
IDC (India) Limited CYBER HOUSE, B-35, Sector 32 – Institutional, Gurgaon - 122001, Haryana, India Phone: (+91-124) 2384816, 4031234 Fax: (+91-124) 2381683 www.idcindia.com
55