The police and security department scored the worst in terms of both quality and availability of their e-initiatives for citizens. For corporates, the best e-initiatives were rated as those undertaken by the income tax department, followed by the sales tax department and passport services. These departments also scored well in terms of the availability of their services through e-initiatives for corporates and so did the power and water utilities. In general, the gap between the best and worst performer state for each government service is very wide, showing immense disparities in the implementation of e-Governance initiatives. There seems to be little correlation between IT spends and improvements on account of eGovernance initiatives or clarity of a state’s IT vision and improvements on account of eGovernance initiatives. Goa is the only state that performs well on the overall ranking and has high IT budgets and spends. Kerala, which ranks first overall, also ranks high on IT vision and planned per capita IT spend. Conversely, states like Punjab that have high rankings on IT vision and high per capita IT spend rank very low on improvements on account of e-Governance initiatives.
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