Leadership matters in the business of caring Leadership matters in the business of caring

The Disability Service Sector is experiencing unpredicted changes in the wake of the introduction of the National Disability Insurance Scheme and the Royal Commission – and it is demanding a greater level of fortitude and solidarity within organisations and across the industry.

The Disability Service Sector is experiencing unpredicted changes in the wake of the introduction of the National Disability Insurance Scheme and the Royal Commission – and it is demanding a greater level of fortitude and solidarity within organisations and across the industry.

with the NDIS reaching its 5-year implementation milestone in WA this year, has been fatiguing for all of us, but the current federal review and recent policy changes have given us a renewed sense of optimism.” with the NDIS reaching its 5-year implementation milestone in WA this year, has been fatiguing for all of us, but the current federal review and recent policy changes have given us a renewed sense of optimism.” it can be tough, and we all need something in our lives that brings us joy and keeps us grounded. it can be tough, and we all need something in our lives that brings us joy and keeps us grounded.

“I get up at 5am to tend to them and that starts my day with a sense of purpose and peace,” Caroline said.

“I get up at 5am to tend to them and that starts my day with a sense of purpose and peace,” Caroline said.

For more than 65 years Nulsen Disability Services (Nulsen) has been providing care and support in homely environments for people with complex needs including those with profound disability.

For more than 65 years Nulsen Disability Services (Nulsen) has been providing care and support in homely environments for people with complex needs including those with profound disability.

Nulsen has undergone structural and operational changes to adapt to the National Disability Insurance Agency’s (NDIA) framework and the key to these changes has been the investment in cultivating a strong culture.

Nulsen has undergone structural and operational changes to adapt to the National Disability Insurance Agency’s (NDIA) framework and the key to these changes has been the investment in cultivating a strong culture.

Since the rollout of the NDIS, Nulsen has been working on key initiatives to streamline services, including its Supported Independent Living (SIL) program.

Since the rollout of the NDIS, Nulsen has been working on key initiatives to streamline services, including its Supported Independent Living (SIL) program.

As one of the longest serving and leading disability service providers in the Western Australia community, Nulsen has had to adapt to rapid change, and CEO Caroline Watt is leading the organisation into the new era of specialised services for People with a disability

As one of the longest serving and leading disability service providers in the Western Australia community, Nulsen has had to adapt to rapid change, and CEO Caroline Watt is leading the organisation into the new era of specialised services for People with a disability

“We have been asking a lot of our workforce these past 5-years, not to mention the massive impact the pandemic had on all of us.

“We have been asking a lot of our workforce these past 5-years, not to mention the massive impact the pandemic had on all of us.

“SIL enables individuals People with a disability to live in a home-like environment while receiving personalised support from highly trained employees.

“SIL enables individuals People with a disability to live in a home-like environment while receiving personalised support from highly trained employees.

“Our focus is providing a safe and nurturing environment for our team with clear two-way communication to make sure everyone feels connected and empowered to provide excellent services,” Caroline said.

“Our focus is providing a safe and nurturing environment for our team with clear two-way communication to make sure everyone feels connected and empowered to provide excellent services,” Caroline said.

Caroline started her career with Nulsen in January 1999 as a Program Development Officer and was appointed Chief Executive Officer in June, 2022. She has dedicated her life to building a career to support and care for vulnerable people in our community.

Caroline started her career with Nulsen in January 1999 as a Program Development Officer and was appointed Chief Executive Officer in June, 2022. She has dedicated her life to building a career to support and care for vulnerable people in our community.

Nulsen places a strong emphasis on employee training and development, ensuring that team members possess the expertise and compassion necessary to deliver exceptional care.

“We are already seeing the benefits of fostering a sense of autonomy and self-reliance which is empowering individuals to make choices about their daily lives, develop essential life skills, and participate actively in their communities,” Caroline said.

“We are already seeing the benefits of fostering a sense of autonomy and self-reliance which is empowering individuals to make choices about their daily lives, develop essential life skills, and participate actively in their communities,” Caroline said.

Nulsen places a strong emphasis on employee training and development, ensuring that team members possess the expertise and compassion necessary to deliver exceptional care.

Caroline says that at the heart of Nulsen’s approach is their personcentred philosophy, which recognises the unique needs, goals, and aspirations of each individual.

Caroline says that at the heart of Nulsen’s approach is their personcentred philosophy, which recognises the unique needs, goals, and aspirations of each individual.

“My lifelong passion has been human services, with a significant portion of my career dedicated to supporting and enabling People with a disability to have a better quality of life.” Caroline said.

“My lifelong passion has been human services, with a significant portion of my career dedicated to supporting and enabling People with a disability to have a better quality of life.” Caroline said.

“People remain our most valuable assets – without them we cannot deliver services to support those in our care and their family and friends.”

“People remain our most valuable assets – without them we cannot deliver services to support those in our care and their family and friends.”

Caroline says the roll out of the NDIS has been the catalyst for huge change in the industry.

Caroline says the roll out of the NDIS has been the catalyst for huge change in the industry.

When Caroline is not working to improve the lives of the 205 people whom Nulsen provides specialised services, she is tending to her horses Skip and Tiny.

When Caroline is not working to improve the lives of the 205 people whom Nulsen provides specialised services, she is tending to her horses Skip and Tiny.

“We believe in the inherent value and potential of every person, regardless of their disability, and work tirelessly to create opportunities for personal growth and fulfilment,” she said.

“We believe in the inherent value and potential of every person, regardless of their disability, and work tirelessly to create opportunities for personal growth and fulfilment,” she said.

If you would like to learn more, please visit nulsen.com.au

If you would like to learn more, please visit nulsen.com.au

“The ever-changing landscape of the disability services sector, even

“The ever-changing landscape of the disability services sector, even

“Working in the Disability Services sector is incredibly rewarding but

“Working in the Disability Services sector is incredibly rewarding but