2 minute read
CyberHotline
Listening with all our hearts
CyberHotline is a solution for Victims, providing free psychological counseling, support, and first aid services to Children and Young Adults who are Victims of cyber threats.
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OUR ACTIVITIES
In 2022, CyberHotline focused on improving the quality of crisis response by enhancing the expertise of our consultants and building a crisis response process to provide practical, timely, and effective solutions in the context of millions of Children facing risks in cyberspace with higher complexity levels. When receiving cyberattack cases, CyberHotline assumes the role of "psychological first aid" in order to firstly maintain Victims’ mental stability. For serious cases, especially when signs of crime are recorded, we will guide or assist Victims to contact competent authorities. Furthermore, CyberHotline promoted numerous marketing campaigns to increase our solution’s recognition among the community, therefore encouraging Victims to speak up and seek help when encountering maltreatment in cyberspace. In particular, a campaign titled "One story, One change" was launched in primary and secondary schools in Hanoi with the aim of approaching Children and listening to their stories in cyberspace via direct consultation.
OUR IMPACT
91
20.7
The average hours CyberHotline solves per case
90.2%
10
The maximum number of cases CyberHotline can solve per day
OUR DIFFERENCES
(1) Providing measures that are adaptable to the unique circumstances of each Victim; (2) Highly effective assisting techniques for Victims and witnesses, including one to three months of post-counseling assistance to ensure Victims are not alone in their journey toward self-protection.
With the view to providing suitable remedies for each Victim reported along with reducing crisis response time, we focused on connecting with leading experts and organizations in many fields, especially psychology, legality, and cybersecurity. In order to establish the Union of Protecting Children and Young Adults in cyberspace, since October 2022, CyberHotline has collaborated with psychological, legal, and technological organizations, such as: Touching Soul Center, Ann Therapy, etc.
We operate with two main goals:
100% of cases contacting Union Member’s hotlines are supported promptly and effectively;
100% of cases contacting Union Member’s hotlines are received with sincerity, respect and willingness to listen.
“Absolutely 5/5 points! CyberHotline was very supportive and enthusiastic. Thanks to CyberHotline's companionship, I have solved the difficulties I encountered as well as feel more secure when using the Internet." T.H.H - Victim of identity theft
VICTIMS' FEEDBACK
"I felt comfortable when sharing my story with CyberHotline. All of the counselors are really friendly. In difficult times, knowing that someone is there to listen to me and understand my stories really makes me feel happier and safer.” P.V - Victim of cyberbullying
