NEWS
DATA BREACHES COST $6.53M ON AVERAGE IN THE MIDDLE EAST: IBM
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BM Security has announced the results of a Middle East study examining the financial impact of data breaches on organisations in the Kingdom of Saudi Arabia (KSA) and the United Arab Emirates (UAE). Based on the in-depth analysis, the cost of a data breach in KSA and UAE has risen by 9.4% over the past year. These incidents cost companies studied in the region $6.53 million per breach on average, which is higher than the global average of $3.86 million per breach and is the second highest average breach cost amongst the 17 regions studied. In KSA and UAE, breaches cost companies $188 per lost or stolen record on average, which represents an
increase of 8.5% from 2019. Healthcare was found to incur the highest per record cost of a data breach, followed by Financial Services and then Technology. The study found that malicious attacks were the root cause for 59% of data breaches in KSA and UAE, followed by system glitches at 24% and human error at 17%. Data breaches which originated from a malicious attack were not only the most common root
cause of a breach, but also the most expensive, costing companies in KSA and UAE an average total cost per data breach of $6.86 million. Sponsored by IBM Security and conducted by the Ponemon Institute, the 2020 Cost of a Data Breach Report is based on in-depth interviews with more than 3,200 security professional in organisations that suffered a data breach over the past year.
INFOR INTRODUCES CONTACTLESS APPLICATIONS FOR HOSPITALITY
Infor has announced a fully contactless suite of applications for the hospitality industry, specifically designed for hotels and resorts, casinos and gaming, restaurants and food services, and event sales and table reservations. With guest and hotel staff safety in mind, Infor Hospitality Cloud Solutions are designed to address hotel operational needs for social distancing and contactless processes – including mobile check-in/ 6
CXO INSIGHT ME
AUGUST 2020
check-out, digital keys, and the ability to order room service via one’s own device. Specifically, Infor Hospitality Management Solution (HMS), Infor HMS Online Check In, Infor HMS Online Check Out, and Infor POS Order Now have been added to the Infor Hospitality Cloud Solution Suite to deliver convenience, clarity, and care with every stay. New to the suite, web-based tools empower guests to
manage their check-in and check-out experiences according to preference — often en route and on their phones, allowing minimal contact with hotel staff. Accessible in real time, this tool helps hoteliers keep pace with the busy lives and schedules of the modern guest and helps deliver a tailored, seamless and contactless guest self-service check-in and checkout experience, delivering a welcoming experience every time. In addition, Infor’s restaurant technology (Infor Point of Sale) has been enhanced with the Self- Service Order Now solution to online food ordering. Guests can order food online on their smart device in the comfort of their hotel room or in a restaurant facility without having to interact with staff keeping socialdistancing norms. Lastly, Infor’s Table Reservations solutions allow establishments to book tables for diners and other resources requiring social distancing, such as gym space, bowling alleys and equipment.
