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RNI No. DELBIL/2016/67709
Volume-05-Issue-04
Complete Magazine for Indian consumers
IoT is already implemented in many countries for quick shoping including India. • Car parking is becoming very easy with automatic opening of boom barriers at access control as per the vacancies available in parking area. Some of the other monitoring and control systems include Parking ticket dispencer, Paternoster (moving floors) to accommodate vehicles in a small area. While exiting, just show your ticket to the reader, your vehicle will be brought near to you. • Facial recognition system of customer, will track him in all the floors for security. (At any time, the customer may turn out to be a thief). • An app will be automatically downloaded to the customer’s mobile, that will take the customer to the item in the shelf. If the item is not there in the shelf, it will be placed immediately by the staff from the ware house. Once the selection of the items is done, billing will come to the app and can be paid at the point of customer. RFID tags and Barcode readers will help the customer for quick payment. The Internet of Things (IoT) in retail has helped retailers in attaining enhanced customer experience
Qtrly- Apr-Jun, 2021
and increased revenue. IoT in retail is majorly used manage inventory, track theft and loss, mo payments, shopper intelligence advertising a marketing inventory. The demand for this marke driven by internet ubiquity worldwide and declining cost of IoT components such as sens and RFID. Cloud platform is another factor which considered as an important driver to the IoT mark The software market in IoT in retail is expected flourish in the coming years owing to the increas usage of mobile applications. Niche players such ThingWorx and Carriots are developing softw platforms and many others have emerged and expected to evolve in the coming time.
The global IoT in retail market report has be segmented on the basis of components, hardwa services, connectivity technologies, and functio areas. The IoT in retail components include hardw and software; the hardware component has be segmented into Gateway, RFID, and sensor. T market has been segmented into services such remote device management, professional servic and managed services. In addition, the rep classifies the connectivity technologies as N Bluetooth Low Energy (BLE), ZigBee, and Wi-Fi. T functional areas covered in the report are advertis
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ABOUT CUSTOMERAWAAZ Customerawaaz Is A 10 Year Old Platform Set Up For Benefiting Indian Retail Consumers (Residing Wherever Globally) And Has Been Operating A Magazine Since Last 5 Years For Educating Empowering And Enriching Consumer Experience, Through The Parent Company Consumer Metrics Informatics Pvt Ltd Based Out Of India. (Cmipl) Cmipl Has Incorporated An Entity Consumer Metrics Informatics Llc, In Us Based Out Of Arizona In 2020, To Help Nris With Their Issues Or Grievances Back In India.customerawwaz Which Is The Trade Name Of Cmipl & Cmi Llc, Has An Objective Of Educating The Indian Retail Customers And Help Them Get The Right Value For Their Money Spent/invested.customerawaaz With A View To Proliferate Your Rights And Help You Get The Best Value For Your Money; Will Be Conducting Various Events, Seminars Etc. The Customerawaaz T10 Cup Is A First Step And Attempt In This Direction To Evangelize Nris Of Us Regarding Their Rights Back In India And To Help Them With Grievance Redressal If Any With Any Of Their Vendors Or Service Providers Through Mediation, Negotiation Or Any Other Processes Legally Binding Under The Indian Consumer Protection Act-2019.
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Dear Readers, Words fail me as I try to gather my thoughts on this very emotional occasion, a first significant milestone in our journey; our 5th anniversary in this avatar of magazine. It is indeed a momentous occasion sufficient enough to overwhelm anyone and we are no exception. But however momentous, moments are for passing and before we realise we are on the threshold of stepping into the next quarter; and next year, the journey of life, consumer education and standing up for Indian Consumer’s rights as has been our motto always. So I reflected upon what is different for us in this edition. And I realized that I hit on the hot button when I decided that we would dedicate this edition largely to thank our patrons, our subscribers and most importantly our content providers to whom we owe quality of articles and content. Yes, I know I would not be overstating this when I say about the kind of content that we have been churning out over these last few years. I had the privilege of personally speaking to the Corporate Communications teams, the PR teams of many a large Corpprate /PSU/Bank as part of seeking our feed back which is the true ‘CustomerAwaaz’ for us. And I am proud to share with all of you that we always had always received a feedback that would translate into a four and a half stars on five from who is who of the above departments. While I do not deny the fact that there have been ideas and suggestions to add more innovative content and bring about more informative articles, we always have received an extremely positive rating for our content. And whom else can we thank profusely here other than our invaluable content providers!! In fact, we can never thank enough ever our wonderful content providing team of Prof. Sanjay Diwakar, Alternate Dispute Resolution Practitioner and Professor at the Indian Law Institute, Sri. Bhavani Sankar Ivaturi who has been penning the very interesting Astrological predictions, Mr. Ravikumar Jagarlapudi who had shared some wonderful insights on Internet of Things, Mr. Deepak Jha from the Hospitality Sector Hilton Group from, Adv. Sujatha L.G, Dr. Saanjeev Paathak from Bank of India Mumbai, Ms. Sarala Puthran who had penned a few articles in the domain of Pre Primary education; Mr. Mahendra Singh who has been writing some interesting and informative articles in the Rashtra Bhasha, Punjab National Bank, Prof. Nachiketa Mittal who is the founder of India’s Virtual Law School not to mention in the least the wonderful team of Consumer Protection Act trainers comprising of Prof.(Dr.) Suresh Misra, Dr. Mamta Pathania, SMC’s Stock predictions team; a lot of medical professionals including Dr. Ashok Rattan from Pathkind Pharma, Dr. Rajiv Nandy and Dr.Swati Sudhapally the list is really endless and goes on and on. As an expression of our thanks we have captured their respective emblems on our cover in this milestone edition. If it was an excellent team of content providers that helped us hold ourselves our Patrons too deserver some very special mention. While naming our individual subscribers and readers as part of thanking makes it practically impossible, we are ever so indebted to them for having chosen us a million thanks to them over and again. Needless to say we are extremely grateful to all our advertisement patrons viz; Hotel Blue Stone, Radisson Blu Noida, Mystery of Food, Life Insurance Corporation of India, Air India, Power Finance Corporation, Petroleum Conservation Research Association whose kind support and patronage has made the journey a lot easier for us. While I know that there is so much more to say, the moment is indeed really momentous on us and not without a touch of emotions I take leave from you only to stand along with you in the march ahead and fight for the rights on the Indian consumers.
The title and design: "When Oxford turned Orthodox" of your recent magazine is so apt to the current times. Sanaathana dharma has taught us all these practices and people who wanted scientific evidence for all these rituals, got loads of it in all the countries. Let us respect the vast accumulated experience of our forefathers conveyed to us as rituals.
I recently came across Customer Awaaz magazine and I feel it is genuine and focuses on core and some common but important issues. Very useful to the common man as It speaks about issues that one generally goes through and gives a guidance on means. Also, they have started with a junior awaaz column that looks to provide an opportunity for the young talented kids. My son had got the chance to display his art through the column. I wish all the best for the magazine.
- Sitaram
- Dr. Swathi Sudhapalli
It was lovely reading a copy of customer awaaz magazine as it is in a way spreading awareness through a space which fosters independent thoughts and conversation on social issues and its impact on society. Also, this magazine is providing a great platform for the kids to show their talent with great thoughts and artwork being published. Overall a great magazine to read covering diverse areas of content including social issues, health and Culture.
I have been a reader of this quarterly magazine for almost 3 years and I find it quite educational, informative, dynamic and evolving. I especially like the articles on the latest relevant and burning issues, stock recommendations and the Horoscope section. The young and adolescent community also get an opportunity to express themselves in the JuniorAwaaz section. My best wishes to CustomerAwaaz on its fifth anniversary and future editions too.
- Rahul Kohli
- Gaurav Vyas
My heartiest congratulations on fifth anniversary of Customer Awaaz. I appreciate your conviction in your dream and how you all worked hard to nurture your baby so lovingly. It shows in the way Contents and articles are compiled in every issue of Customer Awaaz. I especially enjoyed articles and commentaries about the social issues. Your focus on Customers or consumers awareness about their rights were exceptionally insightful and that is the strength of Customer Awaaz. The way you all carried your dream with passion and patience, is commendable. I know you are all doing fine and wish you continuing success in your worthy endeavour. Way to go.. Customer Awaaz..
- Vineet Lodha
Consumers have been bestowed with six fundamental rights; Right to safety, Right to be informed, Right to choose, Right to be heard, Right to seek redressal and Right to consumer education. Customer Awaaz since its inception has been propagating, promoting, supporting and bringing to fore core issues pertaining to these rights. While the right to obtain information on the quantity, consistency, purity, strength, and quality of products and services is the rights of the customer, many a time even big established brands tend to leeway and use it to their advantage. Customer Awaaz has been consistently providing platform to consumers as well as experts in these fields to academicians and policy makers to share their views, even if they are dissenting and deviant from the current statute with a sole purpose to provide a healthy debate. It has also initiated a unique section of ‘Junior Awaaz’ to promote the voices of children, their views about environment and social changes effecting their lives or issues related to teenage and adolescence, peer stress in this age, career counselling etc. India has a still long way to go till we see equitable rights of consumers being respected and honoured, I feel Customer Awaaz is playing a very crucial role in this journey, I congratulate the team at Customer Awaaz on their 5th Anniversary and wish that we will get to read more informative news and content year on year!
- Anshuman
The new law on the consumer protection has a provision on the mediation. The law now provides for a mechanism of mediation. This is a welcome step but the consumer needs to be cautioned. This paper lay down the stages which need the specific attention of the consumers:
STAGE OF CONSENT: As per S.37. of the Consumer Protection Act, 2019 (CPA) the District Commission has the authority to refer the matter to mediation if it considers that there exist elements of a settlement which may be acceptable to the parties. This provision gives an ‘option’ to the consumer which ought to be exercised prudently. This is the stage of the process of reference to mediation. In case there is no settlement, the District Commission shall proceed with the complaint of the consumer. The consumers have ample time to decide whether they should go for the mediation or not. Mediation is a wonderful tool only when entered upon with an open mind. STAGE OF DISCLOSURE BY THE MEDIATOR: The provision of S.77 of the CPA casts a duty upon the mediator to disclose information about himself/ herself regarding disclosing: (a) any personal, professional or financial interest in the outcome of the consumer dispute; (b) the circumstances which may give rise to a justifiable doubt as to his independence or impartiality; and (c) such other facts as may be specified by regulations. Generally, the empaneled mediators are neutral and very professional. The mediators would themselves be exercising discretion at the time of their case assignment. Once mediator takes up the mediation assignment it has to be presumed that he / she would act neutrally. However, this would further necessitate the mediator to file disclosure statement as per S.77 of CCP and the consumer should ask from the mediator for a detailed disclosure so as to
build a high level of trust. The consumers must be satisfied of disclosure statements given by the mediators. Once the consumer assents to the disclosure it will be difficult for the consumer to raise the issue of bias unless something specific surfaces thereafter. At this stage the consumer should not shy from seeking further clarifying from the mediator. STAGE JUST BEFORE THE MEDIATION: This is a crucial stage where the process of process gets down with the hard facts. The consumer needs to be aware of the situation that the opposite party i.e. the respondent is already having the copy of the contents of the complaint filed by the consumer. If not, then the opposite party can always ask for a copy of the complaint. However, the possibility is that the consumer will not be having a copy of the reply of the opposite parties. It is therefore advisable that the consumer gives his consent only after the reply is filed by the opposite side. This choice of the consumer is reflected in S.37. (1) at two phases: the first phase is “at the first hearing of the complaint after its admission”; and the second phase is “at any later stage”. The discretion lies with the forum and this is clear from the words: “if it appears to the District Commission that there exists elements of a settlement which may be acceptable to the parties”. Therefore, the consumer can validly ask the opposite party to file the reply before the stage of consent is reached. This will make the mediation a more balanced process where both the sides are aware of the facts and the defenses thereof. STAGE OF MEDIATION COMMENCES: The S.79(1) CPA provides that the nominated mediator shall have regard to the: • rights and obligations of the parties,
• the usages of trade, if any, • the circumstances giving rise to the consumer dispute and • such other relevant factors, as he may deem necessary and • shall be guided by the principles of natural justice while carrying out mediation. This stage is that of facts and calls for some preparation on part of the consumer inasmuch that the consumer ought to know the usages of the trade and all the circumstances of the case. Assistance can be taken from the ones who deal with consumer cases. Facts ought not to be taken lightly and must not be assumed. The consumer must not forget that the opposite party (the manufacturer or the service provider etc.) would be driving the facts too hard. This is also the stage where the opposite party (the manufacturer or the service provider etc.) would be playing all sorts of defenses (in law) regarding the “product liability”. The process of mediation is not the process of legal proof but it would be certainly based on facts & circumstances as mentioned in S.77 CCA. The experience shows that there would be an endeavor of shifting responsibility back to the consumer. The parties can very well get entangled in the factual matrix of the case without any substantial offers. If this be the case the possibility is that the opposite party is merely wasting time. Typically, a mediation stretched too long yields no result. The consumer must mindful of such a scenario. STAGE WHEN THE MEDIATION NEARS A COMPLETION: This is the time to draw up terms of the settlement. The success of mediation underlines the permanent resolution of the dispute without possibility of any future litigation. Even if there is some dispute outstanding, the same is left to the forum for
adjudication. Either the mediation would be successful or it will be a failure S.80 CPA lays down for both the situations: S.80(1)&(2): if an agreement is reached between the parties with respect to all of the issues involved in the consumer dispute or with respect to only some of the issues, the terms of such agreement shall be reduced to writing accordingly, and signed by the parties to such dispute or their authorized representatives. The mediator shall prepare a settlement report of the settlement and forward the signed agreement along with such report to the concerned Commission. S.80(3): Where no agreement is reached between the parties within the specified time or the mediator is of the opinion that settlement is not possible, he shall prepare his report accordingly and submit the same to the concerned Commission. THE STAGE POST-MEDIATION: The provision of S.80 lays down the process after the mediation : S.81 (1) CPA provides that the forum shall, within seven days of the receipt of the settlement report, pass suitable order recording such settlement of consumer dispute and dispose of the matter accordingly. S.81 (2) CPA provides that where the consumer dispute is settled only in part, the forum shall record settlement of the issues which have been so settled and continue to hear other issues involved in such consumer dispute. S.81 (3) CPA provides that where the consumer dispute could not be settled by mediation, the District Commission or the State Commission or the National Commission, as the case may be, shall continue to
hear all the issues involved in such consumer dispute. The point to be considered is that when the parties are relegated back to the adjudicatory process of naming-blaming-claiming, the consumer in particular doesn’t find himself / herself in the middle of nowhere. The stages of mediation if followed properly will definitely work for the bona fide parties but if the opposite party is not bona fide the consumer needs to preserve its energy for the adjudication.
9
Vacci
COVID-19
(al) Drive….A Perspective
India’s gift to the World. As we are aware India started its Vaccination drive towards the last week of January 2021 and started off with the Para medical forces and the frontline workers. These people were from select fields and by last week of Feb 2021, the second booster dose was also administered. However, it is a fact that the entire country was (and still is) agog with the rumours about the after effects of vaccination. At the time this magazine was going to press, it was 5 weeks since the vaccination drive for the Open public equal to and above the age group of 60. While a lot of people who were in this age group have positively embraced this idea there were many more who were repelling from the idea of getting vaccinated like one would recoil from a rattle snake and were spreading unwanted rumours and fears amongst the rest of the country men through the expressly spreading mocial (mobile cum social) media.
Dr. Smriti Sharma Shanti Gopal Hospital
CustomerAwaaz has taken the initiative of going down to the street level and getting the facts or truth regarding this straight from the street. As part of this, CustomerAwaaz has established contact with Dr. Smriti Sharma who was the Medical and Nodal Officer officiating in Makhanpur Kanavni Shanti Gopal hospital and also Apollo Clinic in Indirapuram working with Chief Medical Officer Ghaziabad, Dr. N.K. Gupta. CustomerAwaaz team of interviewers has met and interviewed Dr. Smriti Sharma while she was supervising the vaccination drive at Shanti Gopal Hospital and here are excepts from the interview.
CustomerAwaaz Q: The whole country and at least this part of the country too is really grappling with the hearsay that the Covid vaccinations being issued are not safe. Please share with us candidly what has been your experience regarding this? Dr.Smriti Sharma: The vaccinations have started since last 4-5 weeks. Going at the pace of 200 injections per day we have nearly 10000 vaccinations effected from this (Shanti Gopal) hospital and nearly 5000 vaccinations done from Apollo. That is a total of 15,000 cases. And to share with you the records, we have all the 15000 patients vaccinated with the second dose, hale and hearty and have reported no problems. CustomerAwaaz Q: Are you saying that out of 15000 patient base, none of the patients had any problems after getting vaccinated? Dr. SS: First of all they were not patients, they were undergoing an immunization drive. Me included. Please note that we all have had vaccine doses from our childhood and whenever one takes a vaccine, the effects start kicking in. With that people may experience different feeings as per the reactions their bodies give but they are not usually drastic. Whenever the antibodies are forming in the body, there is death of some cells and formation of some new ones. Owing to this, there are bound to be some discomforts for people as in some may have a brief feverish feeling for couple of days some minute body aches etc.
marketing, digital signage, energy optimization, lligent payment solution, real-time/ streaming lytics, resource management, safety and security, art shelf and smart doors, smart vending chines, and supply chain management. The ons covered in the report are North America, ope, Asia-Pacific, Middle East and Africa, and n America.
The global internet of things (IoT) in retail market size is expected to reach USD 94.44 billion by 2025, according to a new report by Grand View Research Inc., exhibiting a 21.5% CAGR (Compund Annual Growth Rate) during the forecast period. Increasing demand for improved flexibility, multiple distribution channels, better service, and enhanced experience are expected to provide impetus to industry growth over the forecast period. The growth can be also
CustomerAwaaz Q: We are repeating our question? Have there been any issues of complaints amongst any of this vaccinated base?
abnormality etc. Even in that case, we explain to them that this is normal with any vaccination and not to be upset or un nerved with this.
Dr. SS: Yes of course there have been. Some of them have developed some fever and some kind of uneasy sensation for couple of days after the vaccination.
Thus, during this half an hour we actually build comfort within them and as the Medical officer in charge of this operation, I also share my mobile number with them because some of them may experience some slight after effects on the next day for which we prepare them mentally. So these people who get vaccinated are a lot more confident when this is explained and when they have my contact number also with them so that in case they feel uneasy or so they know that they can contact me.
CustomerAwaaz: How did you cater to these kind of cases? Were those who developed not worried or concerned because of this? Dr. SS: We followed a very streamlined process and we also followed the process of pre educating the people who have gotten themselves vaccinated. Firstly the people who come here for the vaccination either registered or are chosen for the various services and they come here as per the appointment. Once they reach here, their names are captured in the register at the Security and Registration Desk. Then as per their turn they are called and vaccinated. Once they are vaccinated, they are guided to a waiting room which is actually an observation centre where social distancing is maintained. They are made to sit and wait here for 30 minutes. This is actually an observation centre and the reason we call so is because we keep those vaccinated under strict observation here. I as the Medical Officer and in charge of operations constantly meet these people and ask them for any signs of abnormality or discomfort. In case of any of those vaccinated come up with any issues we take care of them accordingly. But even before that I and my team keep talking to them explaining that the vaccination is ok and that there may be some small and mild symptoms of
So while there may be some uneasiness or in cases body aches etc, these are natural changes that can occur and preparing the people for this will reduce the levels of anxiety or a possible panic. And to finally close this, we have data of over a month of 15,000 patients who have been vaccinated over 5 weeks and just about 6 of them would have reported some fever. Now that you are here you may meet some of those vaccinated in the observation room and speak to them yourselves.
CustomerAwaaz Q: Just couple of more questions. What brand/brands of vaccination are being administered here in this centre and how do you decide which of them to be administered? Dr. SS: We have both Covaxin and Covid Shield which are being administered here. We usually leave this as a choice to the registrants and follow the same. CustomerAwaaz Q: Are you sure that the results are same with both the brands in terms of the safety and after effects to those who got vaccinated? Dr. SS: Absolutely. Both the vaccines are available here and we have been monitoring those vaccinated and the results are the same as in that there is no aftereffect for a particular brand of vaccine over the other. However, some people come with a mind set and state their preferences but rest assured that the results are the same for both of them. Post this, Team CustomerAwaaz has been led to the observation room and we were able to speak to those who were vaccinated on that day. Note that this was last week of February 2021 and hence we could get to speak to some of those who have received the second booster dose that completed their vaccination schedule too. We spoke to them and enquired as to how the overall vaccination drive went through with specific emphasis on their experience. To our satisfaction all of them to whom we spoke have given a feedback that the Vaccination drive was conducted in a very smooth and hassle-free manner from the time they entered the designated vaccination centre. So with a big thanks to Dr. Smriti Sharma without whose cooperation this interview would not have been possible, CustomerAwaaz team could get access to real on the ground data regarding the ongoing vaccination drive by our Indian government. We are fully satisfied from the sample size that we have interviewed regarding the efficacy of this vaccination drive. So what are you waiting for!! Pick up that smartphone and/or login to the net and register yourself to get vaccinated for this Vaccination is our Nation’s gift to the world and we cannot afford to ignore it ourselves.
MIRROR RORRIM IN THE MOUTH
HOW PRETTY IS MY HEALTH TODAY?
We all grew up hearing the fairy-tale of Snow White, where the evil queen asks ‘Mirror-Mirror on the wall, who is the prettiest of them all’ and she would either be happy with the answer or turn furious. A similar saying holds true for the health of our body…Yes! Our mouth reflects the general welfare and health of our entire body. We must get into the habit of checking our mouth to verify
our health. Yes! The mouth is a mirror to the health of its body. Changes in the normal color, texture and shape of our oral (mouth) mucosa (covering), teeth and specially the tongue tell the entire condition of general health.
eholders:
with the right technology and making stores more interactive. Smartphones and tablets enabled with Bluetooth Low Energy (BLE) are used for product promotions, thereby encouraging social sharing.
emiconductor companies tongue can also be seen. us first look at and understand what is mbeddedLet systems companies Such evolutions have led to increased spending on normal to the as well as the hard tissue pplication developers andsoft aggregators technologies and to monitor products, connected Metabolic Hormonal disorders and of the mouth. companies The oral mucosa iscustomer the anaged (teeth) service and middleware behavior, premises, and supply chain. ireless network operators and service changes oral cavitysoft lining or covering onproviders the inside of Implementation the and inadoption of Feeling connectedof dry and technologies solutions allow retailers to analyze ata management and predictive analysis burning mouth, where the lips and may be stickmouth. It includes the covering inside lips, monitor existing processes to enhance them with ompanies ing with each other, wanting to cheek, tongue, palate and surrounding area incremental investments. However, with growing IoTdrink more ensor, presence, location, and detection solution water. irritation to exploit any routine food continuing with the covering inside permeation, the retailersIncreased have not been able to roviders IoT. or of beverage. Inflammation of gums, abscess. throat.1 Under normal healthy conditions the it iscapabilities ternet identity management, privacy, and or sore that takes a longer than reddish pink in color smooth and moist. Furthermore,Oral the wound emergence of Machine Learning ecurity companies and Artificial Intelligence (AI) technologies are normal time to heal. Sores/ulcers at the 2M, IoT, and general telecommunications changing the retail scenario as they provide better corners of the mouth. Mouth sores or ulcers The gums are moist and pinkish, with ompanies insights to optimize retail execution efficiently. that accurately occur more frequently and do not heal well-definedproviders margins. Dark-skinned people Retailers can anticipate customer ireless infrastructure behavior, predict demand, andmouth personalize along with dry maycustomer be telling that one may have a dark brown line along the gum experience. For instance, retailers are predicting pe of themargin. Report: The The research segments may product have diabetes or other hormonal disorsurfacereport of the tongue is symdemand to offer endorsements based on IoT in Retail market to following submarkets: infection causing white coating metrical, pink, moist, and slightly rough data receivedders. from Fungal customers. Such transformation is expected on to occur overthat the cannot next few be years by brushed tongue easily because of the papillae and has a mild whit omponents: • Hardware • Software deploying machine learning in combination with IoT ish coating that can be removed upon brushtechnologies.away is seen in diabetes. In case such changes are frequently seen or experienced in the Teeth should clean with no decay, they Hardware:ing. • Gateway • RFIDbe • Sensors
should be white with shiny enamel and have
ervice: smooth • Remotesurfaces Device Management and edges.2 ofessional Services • Managed Service
The oral mucosa reflects systemic/body colour and hydration status. Research shows that n Retail more Market than By Functional Areas:of all systemic diseas90 percent dvertising Marketing • Digital Signageincluding swolesand have oral manifestations, ergy Optimization • Intelligent len gums, mouth Payment ulcers, Solution dry mouth and al Time/excessive Streaming Analytics gum problems.3 Some of these source Management • Safety Stress, and Security diseases include: Hormonal imbalmart Shelf and smart doors ance and disorders, Nutritional disorders, mart Vending machines Blood disorders, Cancer, Viral diseases, pply Chain Management disturbance in Stomach or Intestines and digestion, Lung problems, Skin diseases and Kidney disease are to name some.4 All the cells of the body have a life span. It means that once the cell becomes mature and old, it is shed off and replaced by new cells. This process is called cell turnover rate. The cell turnover rate of oral mucosa is about 3 to 5 days. This means changes can be seen at a faster rate in the mouth.
Technologies: • ZigBee • Bluetooth Low Energy its tissue structure, E) • NFCchanges • Wi-Fi •through LoRa networks
Stress- In today’s world, most if not all of us are leading a stressful life. Frequently occurring painful mouth sores or ulcers that disappear within 3-5 days are a sign of increased stress. Glossitis or inflamed 1. https://en.wikipedia.org/wiki/Oral_mucosa
mouth one must definitely consult a doctor.
Nutritional Disorders – Deficiency of vitamins and minerals are not only reflected by the soft oral mucosa but also by the teeth. Let us look at changes caused due to each vitamin deficiency. Vitamin A – over grown gums where gums cover the teeth. In children Vit. A deficiency delays the teeth eruption. Vitamin D- deficiency delays tooth eruption in children and teeth erupted are not properly formed. It can affect both milk as well as permanent teeth. Vitamin K- deficiency of this vitamin disturbs the blood clotting mechanism so can cause sudden small red (with or without bleeding) spots in the mouth, bleeding of gums in a clean healthy mouth. Vitamin C- delays healing of mouth sores, loose teeth, bleeding gums, gum abscess and foul breath. Vitamin B- red inflamed mouth, changes in tongue colour, size and texture on tongue
surface. Increased frequency of mouth sores on the lips, cheeks and at the corners of mouth that may be infected and do not heal fast. Always pay attention to any changes in the colour of the tongue. Blood Disorders- The mouth may be the site of the earliest signs of blood disorders. In anaemia there will be a pale coloured mucosa. The tongue loses its papillae and its surface becomes bald and very smooth. There will be ulcers or sores at the corners of the mouth. Leukaemia can cause overgrowth of gums. In other conditions there can be abnormal bleeding and even burning mouth. Generalised ulcers especially on palate that do not heal and undergo necrosis (death of tissue). In some blood disorders jaw bones may enlarged and get deformed too. In some cases the tongue papilla grow giving the appearance of a hairy tongue. Cancer- Multiple un-healing oral ulcers or mouth sores. Abnormal mouth swellings. White or red patches in the mouth that cannot be brushed or scrapped away. Non-specific pain in mouth, fungal infection, inflamed and burning mouth, difficulty swallowing and foul odour can also be found. Foul odour, multiple non-healing ulcerations, bad taste in mouth and inflamed oral mucosa and crusted and painful tongue are seen in disorders and diseases related to stomach, intestines and digestion as well as in Kidney disease. Foul odour and taste is
also typical in chronic or long term Lung diseases and may be accompanied by recurring infections of throat. In viral diseases again there can be non-healing ulcers with or without inflammation of oral mucosa. AIDS shows typical hairy black discoloured tongue and red and white patches on mucosa. In COVID 19 also there are ulcers, inflammation and loss of taste. Fungal infections can be seen in long term cases. Almost all Skin diseases show their initial or first signs in the mouth. These include changes in colour and texture of mucosa covering the entire mouth and also surface of the tongue. The lesions may disappear and reappear in different places. These are seen as inflamed mouth or stomatitis, inflamed and or fissured tongue. There can be painful red and silvery white plaques seen that seem to disappear in time and reappear. Mouth ulcers, bullae, denuded inflamed painful tongue, overgrown blood red gingiva may also be seen. The mouth speaks volumes of what is happening inside our body. Indeed it is the mirror that reflects the condition of our general health. So every morning when you look into the mirror to brush your teeth, also do check your mouth for any changes from normal and ask yourself… Mirror-Mirror in the Mouth, How Pretty is My Health Today?
2. https://en.wikipedia.org/wiki/Mouth_assessment 3. Mouth as a Mirror of Systemic Diseases. Gomal Journal of Medical Sciences July-December 2010, Vol. 8, No. 2 4. Systemic Disease Manifestations in the Oral Cavity Osteopathic Family Physician, Volume 6, No. 3, May/June 2014
Dr. Swathi Sudhapalli
About the author Dr. Swathi Sudhapalli, [BDS, MDS, CRA (Kriger International, Canada)] is a Prosthodontist from Indore. Currently, she is working as a Professor in Bhabha College of Dental Sciences, Bhabha University, Bhopal. She is pursuing this profession from more than 15 years and has been into dental clinics and academics in various Dental Institutes. She has held posts such as Head of Department and University secretary for Internal Quality Assurance Cell.
Production Linked Incentive Santosh Khandelwal
AGM & Director SBILD, Agra
At a time when entire world was struggling with the low production and manufacturing in the wake of pandemic, India came up with a scheme which would not only increase production but also incentivise the producers. Yes, we are talking PLI. Though in banking parlance, PLI is known as Performance Linked Incentive. But, here we are discussing Production Linked Incentive, a highly ambitious scheme launched by Government of India. The idea of the scheme is to boost domestic manufacturing and attract large investments and thereby establish India as a manufacturing landscape at the global level. Embedded within Aatmanirbhar Bharat Abhiyan, the scheme is the guiding beacon for enhancing India's manufacturing capabilities and enhancing exports. No doubt, it has played a significant role in arousing interest in domestic as well as foreign players. The most important feature of this scheme is that it is outcome-based, means incentive will be given only after production takes place, and therefore, result-oriented. Secondly, incentives will be calculated based on incremental production to be achieved at a sustainable higher growth-rate. Under this scheme, manufacturing companies will get an incentive of 4 to 6% on incremental sales (over base year) for a period of next 5 years. Base year for the scheme is 2019-20 and the incentives are applicable from 1 August. The scheme is expected to garner additional investment of as much as ₹11,000 crore and create 3,00,000 direct jobs. To start with, sectors which could avail the benefit initially were Mobile Manufacturing and Speci-
fied Electronic Components, Critical Key Starting Materials/Drug Intermediaries and Active Pharmaceutical Ingredients, and Manufacturing of Medical Devices. The government had allocated ₹51,311 crore for these sectors. In November-2020, the government approved the extension of PLI scheme in 10 following key sectors: 1. Advance Chemistry Cell (ACC) Battery 2. Electronic/Technology Products 3. Automobiles & Auto Components 4. Pharmaceuticals Drugs 5. Telecom & Networking Products 6. Textile Products 7. Food Products 8. High Efficiency Solar PV Modules 9. White Goods (ACs & LED) 10. Speciality Steel Some sunrise sectors like solar photo-voltaic panels are also included in this list of 10 sectors that are part of the PLI scheme. The financial outlay for the scheme will be ₹1,45,980 crore. Though impact of PLI scheme can be seen across board. However, it has been a huge success in terms of the applications received from global as well as domestic mobile phone manufacturing companies and electronic components manufacturers. Foxconn, Wistron and Pegatron (Contract manufacturers for Apple iPhones), Samsung and Rising Star are some international mobile phone manufacturing companies which have been approved under the mobile phone (invoice value ₹15,000 and above) segment. Similarly, as many as 130 pharma companies have submitted expressions of interest to the government for promoting domestic manufacturing of drugs, active pharmaceutical ingredients (APIs) and medical devices.
In telecom sector also, the scheme targets to support the manufacturing of 4G, 5G, and wireless equipment. We are partnering with developed nations such as the UK, Japan and other countries in the field of telecommunication to prevent Chinese telecom companies from building 5G infrastructure. Enthused by response of industry with regard to the PLI scheme, some more sectors may be brought under this scheme. The scheme, featured in the recently tabled Economic Survey in the Parliament on 29th Jan, 2021, boasts of establishing backward linkages with the zMSME sector in the country, which, in turn, will lead to more inclusive growth and create huge employment opportunities. This scheme can help increase the manufacturing sector’s share in the Indian GDP from the current level of 16% to much higher levels in the next five years. If taken off as planned, this scheme may add around USD 520 billion to the GDP in the next five years. Moreover, the scheme will boost exports, thus narrowing the trade deficit by USD 55 billion. While the PLI scheme aims to help the industries that have been crippled by the outbreak of the Covid-19 pandemic, the measures are manifested at reducing the dependence on Chinese imports, making India self-reliant in true sense. To conclude, I would like to add statement of our Finance Minister in the parliament during Budget speech: "For a $5 trillion economy, our manufacturing sector has to grow in double digits on a sustained basis. Our manufacturing companies need to become an integral part of global supply chains, possess core competence and cutting-edge technology."
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uhfr vk;ksx ds lhbZvks vferkHk dkar ds vuqlkj Hkkjr esa 85% fMokbl vHkh Hkh vlac) gS]a dsoy vkfVZfQf'k;y baVfs ytsl a ¼,vkb½Z $ 32 fcfy;u ds fy, volj iSnk djsxkA mUur jkscksfVDl igys ls gh 25% ukSdfj;ksa dks laHkky jgs gSAa ;g vkus okys o"kksZa esa c<+dj 45% gks tk,xkA mUgksus Hkkjr esa IOT cktkj dk vuqeku 2025 rd M‚yj 70 fcfy;u crk;kA NASSCOM dh ,d fjiksVZ ds vuqlkj] Hkkjr vkus okys le; esa ,f'k;k iSflfQd esa IoT viukus esa ÝaV juj gksxkA Hkkjr esa IoT cktkj dk vkdkj 62 çfr'kr dh nj ls c<+us vkSj 2020 rd US$ 9 fcfy;u rd igqp a us dh mEehn gSA IoT dusD'kuksa dh la[;k 137% CAGR ls c<+us dh mEehn gS] 2016 esa US$ 60 fefy;u ls c<+dj] 2020 esa US$ 1-9 fcfy;u gks xbZ gSA ;g c<+krs jh vyx&vyx m|ksx {ks=ksa tSls ;wfVfyVht] eSU;qQDS pfjax] Vªkl a iksVZ vkSj y‚ftfLVDl] v‚VkseksfVo] gsYFkds;j vkfn ls gS A NASSCOM ds ,d losZ esa IoT isVVas ntZ djkus ds vkosnuks esa xr ik¡p o"kksZa esa 6 xquk o`f) gqbZ gS A 2009&2019 rd Hkkjr esa yxHkx 6]000 IoT isVVas ntZ fd, x, gS]a ftuesa ls 5]000 fiNys ikap o"kksZa esa gh nk;j fd, x, FksA nk;j fd, x, bu isVVas ksa esa ls 80% ls vf/kd LokLF; vkSj v‚Vkseksckby m|ksx ls lacfa /kr FksA IoT us Lopkfyr lsokvksa dh 'kq#vkr djds O;fä;ksa dh thou 'kSyh esa lq/kkj fd;k gSA gkykafd] bl rjg ds vfu;af=r foLQksV us xksiuh;rk vkSj lqj{kk pqukSfr;ksa dks c<+k fn;k gSA IoT l{ke midj.kksa dk mi;ksx vkS|ksfxd vuqç;ksxksa vkSj dbZ O;kolkf;d mís';ksa ds fy, fd;k x;k gSA ;s ,fIyds'ku bu O;olk;ksa dks vius çfrLif/kZ;ksa ij çfrLi/kkZ esa c<+r gkfly djus esa enn djrs gSAa gkykafd] MsVk lk>kdj.k vkSj ,dhdj.k ds lkFk fofHkUu LekVZ midj.kksa dks vR;f/kd viukus ds dkj.k] xksiuh;rk vkSj MsVk mYya?ku vf/kdka'k O;olk;ksa ds fy, ,d egRoiw.kZ fpark dk fo"k; cu tkrk gS] D;ksfa d ;g dke] xfrfof/k;ksa vkSj usVodZ lsokvksa ds çokg dks ckf/kr djrk gSA bu [krjs dh fparkvksa dks nwj djus vkSj viuh O;kolkf;d laifÙk;ksa dh lqj{kk ds fy, O;kid lqj{kk mik;ksa vkSj uhfr;ksa dks fodflr djus vkSj lsokvksa dh fujarjrk vkSj fLFkjrk lqfuf'pr djus ds fy, is'ksojksa dk gksuk vko';d gSA Hkkjr ljdkj us LekVZ flVh ;kstuk esa djhc 7]060 djksM+ #i;s dk fuos'k fd;k gSA bl ;kstuk ds varxZr Hkkjr ljdkj 'kgjh bykdksa esa LekVZ ikfdax Z ] LekVZ 'kgjh çdk'k O;oLFkk] LekVZ 'kgj j[kj[kko] ukxfjd lqj{kk] LekVZ fxzM] LekVZ ÅtkZ] ty çca/ku tSls y{;ksa dks gkfly djuk pkgrh gSA blds vykok vka/kz çns'k jkT; dks 2020 rd ,d IoT gc cuus dh ;kstuk Hkh cukbZ xbZ gSA ftlds pyrs IoT lsDVj esa 50]000 ukSdfj;ka iSnk gksus dh mEehn gSA ogha bu lc ;kstukvksa ls ;s vuqeku yxk;k tk ldrk gS fd Hkkjr Hkh vkbZvksVh ds {ks= esa fdlh Hkh rjg ls ihNs ugha jguk pkgrk gSA Hkkjr ljdkj Hkh vius ns'k dks gj rjg ls rduhd ds
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Since this is my first edition with Junior Awaz, I am enthralled and nervous at the same time. With an ocean of excitement, let me introduce you all to the theme- “Discerning the depths of Young minds”. We will talk about issues of appearance, images of depression and try to find ways to smile on our journey towards a better tomorrow. In accordance to theme, it is the depths of my mind that you get to discern first. “Probably all my dear readers are aware of the butterfly paradox, an epistemological skepticism that highlights the solid uncertainty of our bizarre lives. The ancient Chinese philosopher Chuang Tzu once dreamed of being a butterfly fluttering from flower to flower, blown about by the breeze. When he woke up a question followed-“Was I dreaming I am a butterfly or am I now really a butterfly dreaming of being myself?” That very question explains our thoughts about identity crisis. We plunge ourselves into something and suddenly we lose the purpose. Why do we do what we do? Who am I? Who are you? These questions can be difficult enough to exhaust the wholesome resources of philosophical sciences and still remain unanswered. While on the other hand, even a child can surprise us with acceptable solutions. Personally, I still don’t know who I am but I am well acquainted with my purpose and to me, that’s close enough. Now, it’s not up to me to tell you yours or anyone else’ for that matter, only individualistic introspection can quench your thirst in the quest of identity. What is that one code you choose to live by: that shall be severed only when blood stops finding its way into your heart. What is that one idea that liberates you when even your conscience is incessantly bound and clenched like the roots of a giant tree hold the soil which wishes nothing more than being blown away in the impoverished landscapes or washed away by the sacredness of crystal water? The day I believe we shall cease to believe in giving one’s choices away, is the day we choose reality over deception. That day we'll know who we are, truly and with a sense of finality. I have heard many desiring the life of a butterfly but none of a caterpillar. The gaudy glamour blinds us to the stench of struggle beneath and this is nothing but our naïve selves foolishly mocking the process of evolution and the necessity for it. What makes each of us different and yet so similar is in the beauty of the way colors bleed into each other that makes a painting yet seen distinctively. Maybe how each of us hold hands with one another and manage to stab the other in the back that makes us feel distant yet connected. I found my love in writing, a salacious asylum in what it does to me; a tool of survival, I might even say. It’s the exquisite liberation of writing that gives the choice to the reader's closet, to enter the words and walk on deserted paths, to enter the mind of afflicted, or an inflictor, or maybe just a spectator. Margo from paper towns said that when all our strings break, we die. So in the end, I just want all of us to know that in this crazy rat race, getting a job or marrying someone is not important but finding the chords that tie us to the earth. Wanting to live is more important than the act of living itself. With you all, I have found the reason to open my eyes in the morning, Now you must find yours”
Nidhi Dwivedi
We wish you a very happy festive season
S to ck Re commen da tio n s
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My Kit-Kat, My Chocolate Oh, my dear chocolhe, Yo are very sweb! Oh, my dear bugy,
I love yo when I eh.
Yo are my choco yummy, Yummy, yummy treh!
Wihd yo, my mhe, My dd is incomplbe.
I can eh yo from dd to nilt Beccse yo are my delilt. Yo are my lovely friend
Beccse or friendship wiq never end. Yashasvi Bulusu 10 yrs old Grade 5, TMS, Indore
Vaishanavi 11 yrs-Grade-6,
USA
Mirror, mirror on the wall, who is the prettiest of all? Dhruv Joshi BA Hons, Amity University
A long while ago, the early humans shed their leafy vestiges for something more unique-animal skins that contoured along their body curves
highlighting the male/female physique came into play and that, very likely
was the start of opposite sexes engaging in appreciation of beauty of the human body.
The society today has progressed far and beyond from the period I
mentioned and so have the traditional beauty standards, with each time
period having their ideal definition of what a handsome man and a beautiful woman should entail.
Moving on to our current generation, India has rapidly shed its shell in terms of body positivity and due to a major Eurocentric and western
influence, the beauty standards have largely been affected in favor of more European features, being deemed as the new ideal. This isn’t surprising in
the least, owing up to our colonized past and the rapid leaps in technology, leading to a huge boom in the entertainment industry and media exchange
among the nations round the world. The group most affected from this new change is the teen and young adult population of our nation, being the
subject to most of the new technological and entertainment advances.
Naturally this lead to a new perception of the ideal beauty standards that most of
the Indian population isn’t genetically capable of, among which the perfect example is the fairness of the skin. Due to being located in an equatorial region, our population naturally has more disposition in regards to larger amounts of melanin in our skin (owing to our darker skin tone), but this isn’t considered to be a good trait but rather chalked up to a non-ideal trait. This is very evident from the plethora of
fairness products and chemical procedures widely popular here, we’ve all heard of fair and lovely Haven’t we?
The new standards aren’t just limited to a fairer skin tone but also the new ideal
body type as well. For males having an athletic build is the new go to, while females
are expected to have perfect hour glass bodies. This huge shift has lunged the youth into gyms and other similar exercise regimes, which isn’t inherently a bad thing but when done in excess in order to achieve that perfect look without professional
guidance (unlike their ideal celebs), seldom yield satisfactory results. This leads to a downward spiral which might start evolving into body dysmorphia, a concerning
mental illness with dangerous impact to one’s health. There are other diseases like
anorexia nervosa and bulimia nervosa and according to a study, 10 per 100,000 in Indian males and 37.2 per 100,000 in Indian females suffer from these.
According to a global survey by the International Society of Aesthetic Plastic Surgery (ISAPS), India ranks fourth with 9,35,487 cosmetic procedures
conducted in the last year. The surgeries account for 4.3% of all procedures recorded globally.
So how did this happen? It’s in large part due to our own entertainment industry: Bollywood. The entertainment and film industry has always promoted unrealistic body standards for an average Joe with a regular life, be it the lack of personal trainers, strict diets, or the lack of time due to job/college/school.
You will be happy Kopal Mehta BA Hons, Amity University Seems to be a phrase to describe someone who did not do so well, But isn’t this how the path towards success would look? They say that it’s bad, No matter what you will do in your life, The thought of this will always make you sad. ‘You have to be intelligent’, Is what they say, I’d rather be creative, if I may? I say, These are the lessons, That make you realize that none of it was worth all the headaches and tension. In the end, you’ll be happy You ask why? It’s because life isn’t so crappy. Life is a miracle, Don’t listen to the negative thoughts in your head, Get up and make things work instead. Life might not always work in your favor, But damn girl, you have never been braver. I promise you, No matter how many times you fall, A phase will come, When there will be no bad days at all. Don’t let it get to your heart, I think it’s the perfect timing for a new start. You’re a warrior, a fighter Hold on to hope, just a little tighter. God is with you, he always has been There’s a situation coming your way, And it’ll be a win-win.
Just a teen
Harnoor Kaur BA Hons, Amity University Often I sit on my terrace in one of those nights Discerning the wind and reminiscing my old life
When I was eight, "I don’t want to go" I said from my bed I'd rather stay home and eat chocolates instead.
Now I am eighteen, "please take me back to school"
I'd rather talk and play with my companions and attend class than to stay at home and depass. I hear my mom scream,
Is this how you keep your room clean?
Clothes, books, snacks all scattered on the bed with jeans I ask my mom “do you remember that I'm a teen"? I hear my father say,
Get up and chase your goal
This is your time live your life up to the whole Leave your phone, films and television
Well, I ask him “do you forget that I'm a teen"? I hear people say,
You should eat salads and beans
Only, so you can fit into your jeans Just look at your size
Snack and beverages? You have to compromise Sometimes I wonder why doesn't anyone say, She is beautiful in her own way
She tries her best and never gives up
She can be otiose and queer but never vile
She carries herself with positivity and pride After all, she is a queen
Do not be so harsh on her, she is just a teen.
You Never Walk Alone Simran Gulshon BA Hons, Amity University
You must be thinking that you're alone in this
You must be thinking that why it's you? Not others
You must be thinking why you're ugly, depressed, and sad Why everyone hates you?
All you want is to be loved, that's it.
Is that too much? For asking everyone's love, care? No, it's not.
You're not alone in this. You're loved,
You're beautiful,
Sometimes it's okay not to be okay, Sometimes it's okay to feel sad,
Sometimes you just have to cry, and that’s okay! Because you're also a human One day you'll find someone Who will love you,
Who'll understand you, the way you are. Don't worry, don't give up. Cause life goes on
So LETS LIVE ON.
9
12 6
The
UARTER
Past
Under this section we have tried to capture those tidbits of news, and which can create an impact. Woman Sues restaurateur for wrong delivery seeks Rs 1 Cr Compensation
A woman hailing from Uttar Pradesh’s Ghaziabad has filed a complaint of customer negligence and insensitivity with the consumer court alleging that a pizza restaurant chain’s outlet delivered her a non-vegetarian pizza causing her ‘mental agony’ and has demanded compensation of Rs 1 crore from the restaurant chain. UP resident Deepali Tyagi, who is a pure-vegetarian has said in her petition that the action has spoiled her religious practices and has since demanded damages for it.
In her petition, the woman also said that she is a pure vegetarian due to her ‘religious beliefs, teachings, family traditions, own conscience, and her best choice.’ The district manager of the pizza outlet had apparently attempted to assuage the offended feelings of the complainant’s family by offering free pizzas. The complainant however, refused the offer as she believed it was not a matter that could be solved with petty bribery because she experienced extreme mental agony and her whole family would have to undergo “several long and expensive procedures” throughout their entire lives. While the manager did make some efforts to recompense for the mistake, it comes off as an offhanded attempt at that. Another incidence which shot up into public limelight was an incident where Hitesha Chandranee, a content creator, shared her experience with the online food delivery app; Zomato, via multiple videos. A very scared and bruised Hitesha went on to describe the incident, wherein she says that the delivery was
Zomato delivery person’s violence episode
delayed and when she decided to take it up with the customer care executive, the delivery man hit her and ran away. Two days after this, another video hit the internet, but now, with Mr. Kamraj’s (the delivery man)
side of the story. In the video, he explains how it was the woman who started verbally abusing him for being late and then began hitting him with a slipper when she accidentally slipped and hurt herself. What has caught our attention though, is the involvement of the Zomato founder Deepinder Goyal saying "Right from the get go, our topmost priority has been to get to the truth.” He stated that the company would support both sides till the probe is complete, covering for Hitsha’s medical and Kamraj’s legal expenses. Kamraj’s interim earnings are also being covered as he has been suspended, as per protocol. The stakes are high for both the parties meaning that both sides make for believable stories. Many people are waiting and watching closely how this probe will bring to light.
New (financial) Year, Happy or in a Pinch?
With the New Year thrill now over, the corporate sector and its employees will now be looking forward to the New (financial) Year, and rightly so as the government has announced some changes in the existing rules which will take effect from 1st April 2, 2021. Following are some important ones which the consumers have to be aware about:
•The EPF investments of 2.5 lakhs and above will now fall under the scope of income tax, i.e. they will be taxable. In cases where the employer is not a contributor to the PF, the limit has been increased to 5 lakh. •In accordance with a provision made in the budget, the government will charge TDS from those not filing the ITR, and the TDS may double on bank deposits on failure of filing of ITR. •Senior citizens above 75 years of age will be exempted from filing ITR given that they fulfill certain conditions. This service can be availed by only those senior citizens who don’t have any other income source except pension and interest income. Along with these changes the government has made it mandatory to link one’s PAN with their Aadhar, and the last date for doing so is 31 March otherwise people will not be able to carry out transactions where PAN is required. The first quarter of the Year of hope, did start out promising a better year than yesteryear. Almost all public services have started off, giving a significant and needed boost to the economy. It appeared as though people had not forgotten about the deadly
Vaccinations count and Covid rise together
virus but have learnt to live along with it what with the Vaccinations having started in the last week of January. However, it appears that people had indeed forgotten about the virus. The abandoned streets have now become the usual hustling places. As per recent reports, there has been a sudden spike in Covid positive cases which is a matter of grave concern. Maharashtra is still the worst affected state, and the cases have been
increasing at an alarming rate. The Maharashtra Government has announced the possibility of another full state lockdown in the coming days. Punjab and Chhattisgarh along with Maharashtra are among the 11 states of “grave concern” as per a statement given by Centre.
Bengal, Assam elections
The 2021 Assam Legislative Assembly election is the 15th quinquennial legislative assembly election scheduled to be held in Assam from March 27 to April 6 in three phases, to elect 126 MLAs to the 15th Assam Legislative Assembly. The counting of
votes for the Assam assembly election will be done on Sunday, 2 May 2021 whereas the date of completion is Tuesday, 4 May 2021. The term of the previous Fourteenth Legislative Assembly of Assam will end on 31 May 2021. The Legislative Assembly elections for 294 seats of the West Bengal Legislative Assembly are scheduled to be held between 27 March to 29 April 2021 in multiple phases.
The Night
Meemansa Munjal Class 11 Amity school, Noida
The night grew dark, the stars grew bright But her mind never settled and neither has she tried She looked at the lights, the windows and the stars And that cool breeze that erased all her scars She lay in the dark, waiting to sleep With many haunted tails running through the deep And then she smiled at the beauty of its peace For the night and its beauty that always kept her at an ease
PRESS RELEASE First ever Virtual Edition of the New Delhi World Book Fair 2021 concludes successfully The Virtual Edition of the New Delhi World Book Fair (NDWBF) 2021 successfully concluded on 09 March 2021. NDWBF is a much awaited annual calendar event for booklovers. The virtual edition of NDWBF 2021 made it possible for readers from other nations to visit the fair. The book fair was inaugurated by the Hon’ble Minister of Education – Dr Ramesh Pokhriyal ‘Nishank’ on 5 March 2021 on a virtual mode. The exhibition platform, with a 360 degree view environment and an interactive interface as is in a physical fair. The NDWBF Virtual was visited by booklovers from about 70 countries, including US, UK, UAE, Canada, France, Germany, Singapore, Brazil, Nigeria, Netherlands, visited NDWBF to browse books of their choice and watch the various literary and cultural events. The theme for NDWBF 2021 was NEP-2020, and it was the first 4-day virtual event based around NEP-2020. More than 30 programs, including webinars, panel discussions, book launches, interactive sessions, international dialogues were organized to discuss the various aspects pertaining to the new education policy. Over 72 speakers and moderators from India and abroad participated the sessions that had a cumulative run time of almost 35 hrs. As the NDWBF2021 was being organized on the virtual mode and the website was available for access round the clock, it was ensured that no visitor missed his choice of session due to time constraints. With more than 165 e-stalls, both Indian and foreign, visitors were spoilt for choice as they browsed and purchased their favourite books. During the four days of the NDWBF 2021, the website had a hit of more than 2.8 million with hundreds of business sessions and book orders.
brand. For this offering, it has already installed chillers in shops in North India. The consumer goods major might also launch rice and pulses under its Aashirvaad brand. ITC already sells salt, atta and ghee under the Aashirvaad brand. The company is planning to shape a new digital paradigm for the company. In order to move to the next phase of transformation, the company recently announced the setting up of a ‘Young Digital Innovators Lab’ comprising digital natives drawn from across ITC’s businesses to crowd source transformative digital strategies.
Investing market
ITC LIMITED TARGET: 264 During the first nine months of the year, the Company launched over 100 new products in record time with compelling value propositions, demonstrating its agility and execution excellence in testing times. ITC plans to expand its offerings in categories such as chocolates and staples, after a foray into cakes and milkshakes, as it tries to boost its food portfolio. ITC is expected to launch packs of chocolates priced in the range of Rs 5 to 10, under the Fantastik
ITC has over the years reduced its dependence on the cigarette business by investing in its non-cigarette FMCG, hotel and paper operations. Its’ hotel business is expected to see a sharp earnings recovery in the next financial year as the rollout of COVID-19 vaccines helps improve outlook for the domestic tourism sector. Company’s cigarette sales volume witnessed strong sequential recovery, led mainly by metros and large town markets on the back of progressive easing of restrictions and enhanced mobility. The company said that its non-cigarette FMCG business saw operating growth of 28 per cent year-on-year to Rs 326 crore with operating margin expanding 150 basis points to 9.2 per cent. The company continues to remain aggressive in the FMCG space and gain market share. Volumes are likely to remain higher, given the supply chain advantage and bigger presence in the rural segment. The FMCG and the Agri segments grew in double digits while Hotel saw a sharp sequential recovery. Health and Hygiene maintained the growth trend as seen in the previous two quarters. Moreover, it had stated its dividend policy
and, effective FY19-20, it plans to distribute around 80-85 per cent of its earnings as dividend in the medium term.
KNR CONSTRUCTIONS LIMITED TARGET: 237 KNR Constructions is a multi domain infrastructure development organization and executes the construction of technically complex and high value projects across segments.The majority of clients are government agencies, including the central government, NHAI, and the public works departments of state governments. It has diversified in the past few years, with orders executed in irrigation and flyover and bridge construction segments as well. The orderbook of the company stands at Rs.7664 crore of which irrigation forms 45%, HAM Road projects at 31% and others Road projects at 24%. The company aims to add more business verticals to the organisation in the fields of construction of Elevated Metro Rail and Railway Projects. Order book is supported by Rs4,000cr of order inflows in 9MFY21. According to the management of the company, the order visibility improved as the NHAI bid pipe line is strong and the company is targeting to get Rs3,000 to Rs4,000cr of fresh orders in Q4FY21. Most of these orders are expected from the states of AP, Karnataka, Kerala and Punjab, where the company has a geographical advantage. Moreover, the company is also looking for diversifying its order book to water and urban infra projects. Infrastructure is the backbone for economic upliftment of the country. Government has announced Under Phase-I of the Bharatma-
la Pariyojana highway development programme in addition to various other programmes to give impetus to economy. With the strong balance sheet and execution capacity KNR is at an advantageous position to bring greater financial prospects. The company also has a track record for execution of projects before the scheduled timeline and receipt of early completion bonuses from the relevant authorities. Net profit of company rose 74.50% to Rs97.55crore in the quarter ended December 2020 as against Rs55.91crore during the previous quarter ended Decmber 2019. Sales rose 21.7% to Rs734.71crore in the quarter ended December 2020 as against Rs603.75crore during the previous quarter ended December 2019. The strong balance sheet gives it a key competitive advantage v/s peers: a) in bidding for newer projects, and b) in terms of strong execution despite financing challenges in the sector as the dependency on bank financing is minimal. Govt’s strong thrust on infra and NHAI’s strong order pipeline supports growth prospects of the company.
CANARA BANK LIMITED TARGET: 192 Global business of the bank rose at improved pace of 7% yoy at Rs 1640582 crore at end December 2020. Deposits grew 8% yoy to Rs 1573151 crore, while the advances growth also moved up 6% at Rs 667561 crore at end December 2020. The credit-deposit ratio of the bank rose to 68.6% from 68.4% a quarter ago and remained lower from 69.9% a year
ago. NII increased 14.58% yoy to Rs 6081 crore in Q3FY2021. The bank has reported 3% decline in the interest earned at Rs 17206.34 crore, while interest expenses declined 10% to Rs 11125.46 crore. Domestic advances of the bank increased 8% to Rs 644826 crore, domestic deposits moved up 9% to Rs 928325 crore at end December 2020. The bank has exhibited strong growth in retail advances at 9% to Rs 113835 crore, while MSME credit jumped 6% to Rs 113718 crore and agriculture loans improved 11% to Rs 150652 crore. The bank has also shown growth in corporate advance at 2% to Rs 289356 crore end December 2020. The bank has improved asset quality with decline in fresh slippages of loans. Gross non-performing assets (NPAs) stood at Rs 49,788.61 crore as on 31 December 2020 as against Rs 53,437.92 crore as on 30 September 2020 and Rs 36,644.97 crore as on 31 December 2019. Gross non-performing assets (NPA) ratio came down to 7.46%, compared to 8.23% in the previous quarter. Similarly, net NPA ratio came down to 2.64% from 3.42% in the previous quarter. The provision coverage ratio improved in the December quarter to 84.90%, compared to 70.97% in the year-ago period. CRAR stood at 13.69% as at Sep 2020. The bank has recorded net profit of Rs 696 crore for the merged entity of Canara Bank and Syndicate Bank for the quarter ended December 2020, showing 9% decline from comparable figure of Rs 764 crore for merged entity in Q3FY2020. The merged entity has posted strong 15% growth in the net interest income, while non-interest income has surged 63%. The management has guided for focus on
NPA management with strategic actions on strengthening credit monitoring, contain fresh slippages and strengthen recovery efforts. The bank remains cautiously optimistic in terms of the asset quality outlook going ahead in the current year.
NTPC LIMITED TARGET: 125 NTPC is a Maharatna company operating in the power generation business. The principal business activity of the firm is electric power generation through coal based thermal power plants. It also engages in the business of generation of electricity from hydro and renewable energy sources. As of 31 December 2020, the Government of India held 51.10% stake held in NTPC. The gross generation of NTPC in Q3 FY21 was 65.42 Billion units as against 61.21 Billion units during the corresponding period of previous year registering an increase of 6.87%. For 9M FY21 gross generation was 193.28 Billion units as against 191.35 Billion units during the corresponding period of previous year. During Q3FY21, the company's Plant Load Factor (PLF) or capacity utilisation of coal-based projects was 64.31 per cent in the quarter under review as compared to 63.48 per cent in the same period a year ago. The company has added 2800 mw of capacity and it is confident of adding 5074 mw of new capacity by the end of current fiscal and another about 6000 mw of capacity in the next fiscal. The company has increased the dividend pay outs and recently concluded a buyback, a strong signal to its shareholders that the
company will use opportunity to deploy cash intelligently. NTPC has continued to reported strong operational numbers in Q3FY21 on the back of power demand recovery. On a consolidated basis, NTPC's net profit rose nearly 16%to Rs.3,876.36 crore for the December quarter, mainly due to higher revenues. Its consolidated net profit was at Rs.3,351.28 crore in the quarter ended on December 31, 2019. The management of the company has provided robust guidance for growth in regulated equity, which makes optimistic about strong earnings growth for NTPC in the next couple of years. The management believes receivables of Rs. 16,720 crore currently from discoms should reduce with liquidity infusion into discoms under the power sector relief package. The decline in receivables from discoms would strengthen its balance sheet.
CROMPTON GREAVES CONSUMER ELECTRICAL LTD TARGET: 436
launched Aura Fluidic' with a five-year warranty - a first in the industry. Aura Fluidic combines better aesthetics with improved durability. Further it has launched SilentPro and Energion in the premium range of fans that operate on ActivBLDC technology consuming 50% less energy than conventional fans. SilentPro delivers superior air flow and is two times more silent than a conventional fan. Sales across the rural channel reported a strong growth of 88% in Q3FY21 with the performance of the distribution network. The company has already penetrated into 300 mid-sized rural cities/towns (having 50,000 to 1 lakh population) and is planning to cover 100 more cities/town in the coming 2-3 quarters. In addition to branding and distribution, it is investing into R&D and also planning to foray into the small-appliances category. According to the management of the company B2C LED lighting business continues to register improved volume growth with corresponding value growth while Lighting B2B activity remained challenging due to slow order pick up from institutional clients.
Crompton is India’s market leader in fans, No. 1 player in residential pumps and has leading market positions in its other product categories. The Company manufactures and markets a wide spectrum of consumer products, ranging from fans, lamps and luminaries to pumps and household appliances such as water heaters, coolers, mixer grinders and irons. The Company has strong dealer base across the country and wide service network offering robust after sales service to its customers.
It reported robust Q3FY21 performance and revenue was up 26% year on year (YoY) and was driven by a strong performance in both the electrical consumer durables (ECD) and the lighting segments. The earnings before interest, tax, depreciation and amortisation (EBITDA) grew 46% YoY to Rs 200 crore as margins expanded 200 basis points owing to benefits accruing from cost optimisation initiatives. Consistent focus on distribution reach (mainly in rural), cost optimisation, and product innovation is driving overall performance.
Recently, in the Fans segment, it has
The company is doing well and according to
the management, ECD segment continues its strong performance and the business is growing across categories and geographies. Its strategic investments in sales channels, consumer centric product innovation and technology enablement has aided the strong performance. E-com and Rural channels reported increased share in the overall business. Cost reduction program delivered strong results driving bottom line faster than topline.
equipment will support earnings growth in the coming years, as BEL is one of the key players with strong research and manufacturing capabilities in the defence space in the country. Recently, the National Capital Region Transport Corporation and the Bharat Electronics Limited inked a memorandum of understanding to develop indigenous platform screen doors, which act as a safety barrier between the passengers and tracks, under the self-reliant India scheme. Also it has signed a contract with the Indian Navy to supply 20 laser dazzlers, a non-lethal weapon for warning and stopping suspicious vehicles, boats and aircraft.
BHARAT ELECTRONICS LIMITED TARGET: 165
The company has signed MoU with BPL Medical Technologies Pvt Ltd to provide affordable healthcare for the country. The company will leverage policy initiatives of the Indian Government, such as ‘Make in India’ to offer affordable healthcare for the country.
Bharat Electronics Limited (BEL) is a state-owned aerospace and defense company with about nine factories, and several regional offices in India. It primarily manufactures advanced electronic products for the Indian Armed Forces. The Bangalore and the Ghaziabad units are BEL's two major units, with the Bangalore unit contributing the largest share to the total revenue and profits. The Government of India held 51.14% stake in BEL as on 31 December 2020. The Company’s order book remains healthy at Rs. 54,791 crore, which provides sustainable revenue visibility; expect pickup in order intake going forward. The company continues to enjoy advantage over its competitors due to its dominant market position, established track record and association with the armed forces, established infrastructure and manufacturing facilities, and strong R&D capabilities The government’s Make in India and Aatmanirbhar Bharat initiatives along with rising spends for modernising defence
It has posted 24.98 percent higher profit at Rs.278.50 crore on a consolidated basis for the third-quarter of FY 2020-21 as against Rs.222.83 crore profits recorded in the same period last year. Its total income is also higher by 1.40 per cent to Rs.2,343.90 crore from Rs.2,311.47 crore in the same period last year. The company's financial performance remains strong on account of healthy profitability and return indicators, negligible borrowings, comfortable liquidity and strong debt coverage metrics. Also, the company is well positioned to benefit from rising defence expenditure supported by strong execution track record and a strong order book providing healthy revenue visibility ahead.
ASTRO PREDICTIONS 01st April 2021 TO 30th June 2021
Almost all of us wistfully browse through the weekly star forecast etc in our favourite Sunday magazine and try to find predictions around our areas of interest such as finance, real estate, career, Love, marriage etc. Some of us believe and most of us don’t but still that ring/s with a precious/semi-precious stone still adorns our finger/s and we like making a social statement that fdlh us ikik ls dg fn;k rks igu jgk gw¡A CustomerAwaaz is pleased to present to you some of the most accurate predictions that will be pertaining to you and will be specific to your horoscope through renowned Astrologer Mr. Bhavani Sanker Ivaturi. Sun will be unfavourable from April to June 14th. Mars will be favourable from April 14th to June 2nd. Mercury will be favourable from May 1st till June end. Jupiter will be favourable from April 6th. Venus will be favourable from May 4th to June end. Saturn will be neutral in the 10th house. Mostly favourable results will be experienced in this quarter. Acquisition of gold, valuables and success are indicated. The chances of staying unemployed are less during this quarter. Your overall health will be good. Students will get success easily. Employees may have a chance of getting promotion. Businessmen will most likely expand their activity. Unmarried may settle down and politicians will build a good public image.
Sun will be unfavourable, Mars will be favourable from June 2nd to end. Mercury will be unfavourable. Venus will be favourable. Saturn in the 9th house, is neutral. Jupiter is neutral. The month of June will be better than April and May. Serious issues are not indicated. Health will be mostly good, financial matters will be favourable. Students will get success easily. Employees have chance of promotion. Those who are in cine field will be benefitted. Some differences with spouse and children are possible. Separation from a relative may also be possible.’
Sun will be favourable from April 14th to May 15th. Mars will be favourable from April 14th to June 2nd. Mercury will be from April 17th to May 1st. Jupiter will be favourable from April 6th. Saturn is unfavourable. Venus is unfavourable up to June 22nd. During this quarter, pleasant changes will have an edge. People of Mrigasira will be benefitted the most. Financial gains, good health and success in whatever you attempt is indicated. Auspicious events occur. You will acquire valuables. Students will get success easily. Employees will see ease in work and rise in income. Cine-field people will get shine.
Sun will be favourable from May 15th to June 15th. Mars will be unfavourable from April 14th to June end. Mercury will be favourable from April 17th to May 1st. Jupiter will be unfavourable from April 6th. Venus will be favourable from May 4th to May 29th. Saturn will be neutral in the 7th. May and June will be more favourable
than April. Minor favourable events are possible in the matter of finance. Health will be better. Relatives will cause anxiety, do not travel long distances. Mental unrest prevails. Students will get normal success. Employees will have a tough time.
Jupiter and Saturn both will be favourable. Sun will be favourable from May 15th to June end. Mars will be favourable from April 14th to June 2nd. Venus will be favourable from April to May 4th and again from May 29th to June 22nd. During this quarter happy changes occur, success will be more. Rise in authority, rise in income and relief from debts are indicated. Property matters will be successful. Health will be good. Unexpected gains are indicated. Unmarried will get settled. Students will be highly successful. Employees can see rise in authority.
Sun will be favourable June 15th, Mars will be unfavourable, Mercury will be unfavourable, and Jupiter in the 6th house from April is unfavourable. Venus will be favourable from April to May 29th. Saturn in the 5th is not harmful. During this quarter June will be better than April and May. Speculation will be gainful. Children will cause happiness. But your health needs care. Minor health issues are also possible. There will be obstacles even for minor things. Success will be delayed. Minor difficulties are indicated in career. Students will have to work hard for normal success. Employees should be cautious with boss.
Sun will be unfavourable from April 14th to end of June. Mars is unfavourable. Mercury will be unfavourable, Jupiter will be favourable from April 6th, and Venus will be favourable from May 4th to June end. Saturn is unfavourable. During
this quarter May and June will be better than April. Some mental sets in. Children will better placed, speculation will be gainful. Superiors will be supportive. Some may visit holy places. Friends will be helpful. Minor health issues are possible. Students will progress. Employees will have to think about health of spouse. Those who are in cine-field will get new opportunities.
Sun will be favourable from April 14th to May 15th. Mars will be very unfavourable from April 14th to June 2nd. Mercury will be unfavourable in the 7th. Jupiter in the 4th is unhelpful. Saturn will be highly beneficial. Venus is unfavourable. Saturn is very helpful in this quarter. Employees will have a good time. Relation with friends may get strained. Try to avoid journeys. Some may get promotion. Students will be successful. Businessmen will expand their business. Politicians will be mostly in a happy position. Be cautious with animals.
Sun will be favourable from May 15th to June 15th. Mars will be unfavourable from April 14th. Mercury will be favourable from April 17th to May 1st. Jupiter will be unhelpful. Venus will be unfavourable. Saturn in the 2nd is unfavourable. There are indications that you may have to do something unethical. Try and avoid these kind of situations. Money matters will be discouraging. Misunderstandings with relatives or family members will rob you of peace. You will have to utter lies or your word may go wrong. Students should be cautious. Employees need restraint. Politicians may not get success.
Sun will be favourable from June 15th. Mars will be favourable from April 14th to June 2nd. Mercury will be favourable from May 1st till June end. Jupiter in the 2nd from April 6th will be
favourable. Venus will be favourable from May 4th to May 29th. Saturn in the lagna is unfavourable. There will be some relief from the bad effects of Saturn. Domestic life improves and income may rise. There will be some better changes in the house. Depression will decrease. Students will have to work hard. Businessmen will see improvement. Politicians need to be cautious in the public life. Remedy for the people of this RASI is recite Dakshina murthy stotra and Hanuman chalisa.
Sun will be favourable from April 14th to May 15th. Mars is not very harmful. Mercury is not favourable. Jupiter will be in the 1st house from April 6th which is somewhat better than in the past. Venus is favourable from April to June 22nd. Saturn is unfavourable in the 12th. Be cautious in matters of property. There will be absence of peace of mind but things will gradually improve. Health will be good, some happy events are possible between April 14th and May 15th. Friends will be helpful, some of your problems may be solved. You may meet an old friend. Students will have to work hard. Employees will be financially benefitted. Recite Hanuman chalisa.
Sun will be favourable from May 15th to June 15th. Mars is unfavourable. Mercury will be unfavourable. Jupiter will be unfavourable. Venus will be favourable. Saturn in the 11th is favourable. People of this rasi may witness loss or relative or there might be serious health problem for them. Disappointments due to family members or clashes within the family are possible. Financially, no problem will be faced. Life may take unexpected turn. Students will have success, employees will be benefitted financially. Recite Dakshina murthy stotra or perfrom Rudrabhiskeka in your name.
A HUMAN OR A VIRUS
The Virus With a cup of tea in my hand
I heard them saying a virus made everyone cry …
But suddenly I noticed the chirping of all those
lost little birds finally decorating the happy sky, Fiction romance can be felt when the ocean
finally quenches the thirst of the gasping sand A Human or A Virus
Both have spines one like cactus and the other like porcupine
The virus gifted the river endless smile and
made a mother cry after her daughter lost the battle of life
A human or a virus
Animals were caged for so long finally breath freely
Where humans are locked like animals still with their families.
A virus separated everyone they say
But the laugh of the family dining table was narrating a different tale
A human was surrounded but still alone in many ways.
A virus or Human
Both are flawed and beautiful in their own way. Just like the dark cloud they
too have a silver lining to teach you and me something in their own way.
Aanchal Lamba Class 11 Prabhu Dayal Public School
We've been running for centuries after greed and gold Picking new destinations until we're bold Asking questions but the answers are never told So, we keep upgrading the price at which we'll be gladly sold Ask the mother if she would trade her baby for the treasure? What worth's the money if it can buy nothing but pleasure? You made the house bulletproof But your kiss is fatal War's on the streets Soldiers dressed in green with masks that pierce their skin The only weapon we're left with is empathy Or, did you lose it too? Didn't you turn away hungry from your door? Closed your eyes and shut your ears So that the screams be subdued. Your hands ball into fists, knuckles turn white Now eager to wash the coins down the drain As you hear your son's ragged breaths Even the last goodbye's forbidden Because the doctors won't let you near him If he's infected then aren't we all? From scarcity to abundance With time on hands, you look down on hurt The introspection is making it worse Because you can't kill the virus with the diamond sword "Exploitation and urbanization" "It's nature's revenge", some say And all I wonder about the colossal price we're made to pay And harm done by homeless men. "Social boundaries are fading away", some say No, it's the same. Many paying back for the sins of few highborn “Air's getting pure”, some say Tell this to the girl who asks, "Why the air didn't filter through her lungs, If it could, yesterday?" From inside the safety of homes, You are helpless against the virus. But if one more man dies of starvation or cold I swear, the blood is on your hands.
Nidhi Dwivedi
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