FOCUS | CSIA Quarterly - June 2021

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The Re-emergence of Emotional Intelligence

The re-emergence of emotional intelligence

2021 Australian Service Excellence Awards Finalists announced

So, you think you know what your customers want?

Driving a better customer experience

2020 Customer Service Advocate of the Year

Member Spotlight

The SCG’s world class customer service recognised

Building connections that really matter

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FOCUS | CSIA Quarterly - June 2021 by Customer Service Institute of Australia - Issuu