Welcome back FOCUS readers!
FOCUS Magazine for this quarter is focusing on the difficult, yet essential notion of loving your customer.
As industries and businesses change rapidly in our connected world, maintaining the empathy to connect with your customer is sometimes difficult.
In this quarter’s issue we speak to several organisations about how they maintain that human element, both for their customers as well as their employees.
Danielle Larkins, Lead Judge in our Australian Service Excellence Awards program, offers some tips on how best to prepare your application and Andrew Carlton, of Virtual CX, outlines the power of working with a CSIA Certified Practitioner.
Following on from last year’s sparkling awards celebration, we speak with the 2018 Customer Service Professional of the Year winner from Intuit Australia about the importance of loving your customer, even through the toughest of times.
We hope you enjoy this quarter’s insightful FOCUS Magazine.
