FOCUS | CSIA Quarterly - November 2022

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The 2022 Australian Service Excellence Awards Gala

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CSIA FOCUS

The 2022 Australian Service Excellence Award winners were announced on Thursday 27 October at The Fullerton Hotel in Sydney at a glamourous black-tie dinner and celebration hosted by perennial awards favourite, Michael Pope.

CSIA’s Executive Director, Jeremy Larkins congratulated all finalists for choosing to recognise their hard work in creating and delivering exceptional customer experiences and thanked the over 450 attendees for joining CSIA to celebrate service excellence from across Australia. The Hon Victor Dominello MP attended as CSIA’s guest of honour and he presented the

2022 Best of the Best award to The Hospitals Contribution Fund (HCF). In winning this award HCF have become the first organisation to be named Best of the Best on two occasions – their previous being in 2013. Adam Centorrino also made history by becoming the first person to win the Customer Service Executive of the Year on two occasions, repeating his victory from 2021.


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FOCUS | CSIA Quarterly - November 2022 by Customer Service Institute of Australia - Issuu