Meet Dionne – CSHRP’s Subject Matter Expert

Dionne Chamberlain Miranda Phd.

dionne@chamberlainbelize.com

Dr. Chamberlain is an accomplished self-driven, and motivated executive with a multi-faceted background. She has expertise in Human Resources, Strategic Planning, Communication/ Visibility, Branding and PR, Change Management and curriculum development for large conglomerates and family-owned operations in the United States, Caribbean, Belize, Central America, and Mexico. She has built a reputation as a thought leader with a propensity for building, training, and directing high-performing teams that contribute to the attainment of overarching goals and objectives.

She holds a PhD in Business Administration, a master’s degree in Global Management from Phoenix University and a year in contract and tort from the University of North Umbria. She has completed many specialized training programs, including Leadership at the Centre for Applied Sciences in Geneva, Switzerland, Lean Six Sigma and Prosci Change Management Certification.

She continues to pursue growth through training and is committed to the growth and development of companies worldwide but specifically in the Caribbean region. She is an expert trainer in Human Resource and organizational development, Market Access Strategy, Customer Service. Teamwork and Leadership. She volunteers on many Boards such as the Cancer Society, Mental Health Association and is the Chairman of the Belize Coalition of Service Providers and a Board Member of PFF Capital, a financial brokerage firm. She has taught at UWI’s EMBA program and the University of Belize. She now serves as an adjunct lecturer for Galen University in Strategy formulation and analysis at the master’s level.

Meet Dionne – CSHRP’s Subject Matter Expert

Dionne Chamberlain Miranda Phd.

She has worked and volunteered in Tourism as the President of both Belize and the Central American Chambers of Tourism, in Telecoms, Banking and investment development where she branched out as a consultant within Belize’s Trade and investment Organization BELTRAIDE as Investment and Promotions Director and at the Belize Chamber of Commerce and Industry where she served as Manager of Membership services and proposal preparation and implementation. She is now the managing director and partner in a successful bilingual consulting regional firm known as “Chamberlain Consulting”, which she operates with her husband on a social entrepreneurship basis.

She continues to devise and execute critical programs and initiatives to drive organic growth, sales, productivity, and profitability for her clients, including multinational organizations such as the European Union, the Inter-American Development Bank, UN agencies, and Caribbean Export name a few. She works with global companies such as Four Seasons and local organizations and companies in the Caribbean and Belize such as the Development Finance Corporation, the Lodge at Chaa Creek and MIRAB locally. She is recognized across the region for her business acumen, philanthropic mindset, and aptitude for mentoring talented individuals. She has been involved in various business consulting and community engagement activities in her home country Belize. She serves on many voluntary and non-voluntary boards and governmental growth organizations.

She believes that the level to which you can serve others is to the level you choose to take care of yourself. Her annual leadership events for adults and youth encourage the tenacity and commitment needed to impact the earth and everyone she interacts with positively. She and her husband are now empty nesters ready to blaze new trails and deliver to the world’s most vulnerable.

1. Why did you pursue a career in human resource management?

“I decided to focus on Human Resource Development because I realized that the people in an organization are its only competitive advantage. Igniting their potential would yield benefits for them, the companies they work for, and the country’s economy where they exercise their talents fully.”

2. What is the proudest moment of your career?

“My proudest moment is when I moved into Business Consultancy full time by opening my boutique consulting firm known as “Chamberlain Consulting”. It meant I could share my talent and expand my personal growth while contributing to my countries economic growth by investing in people. It also meant that I could have time to spend with my young boys in their most formative years.”

3. Even though you are from Belize, tell us What makes you a truly Caribbean HR professional?

“I am Belizean, one of my brother’s is British and the other Jamaican and my sister Trinidadian. I epitomize what it is to be a part of the Caribbean Single Market and Economy. We are one people, one voice delivering our God-given talents at world-class standards in our developing countries. I work throughout the Caribbean via the Belize Coalition of Service Providers with CSIs around the Caribbean in contributing to the region and the world. I am not only a citizen of the Caribbean but a global citizen making my impact one person at a time.”

4. What advice would you give to anyone considering HR as a profession?

“I do not believe that HR is a profession. I believe that it is a mindset. Caring for people, their development and growth is every professional or leader’s responsibility - to take care of those in our care. My success will only be seen if my people are successful. I believe that people are not commodities, and one size does not fit all. They each deserve individual attention with intention. I follow and prescribe to an African management methodology UBUNTU management – HEAD – Heart and HAND, we not I.”and of course always listen to your mother.

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“When they understand that leadership is not a position but instead an action. They have to get to know their people before they can lead them and that people do not listen to you; they follow the behaviours you emulate. Coaching, mentoring, and modelling are what HR experts live, not only what they do.”

6. Why is it important that you share your voice at LOUD 2021?

“Steven Covey speaks of 8 qualities of highly effective people. The 8th is to let your voice be heard or learn to express yourself. To whom much is given, much is expected and evolved professionals form communities where they can learn, grow and give back. It is the responsible thing to do; to belong, to give and to share.”

7. What are your thoughts on CSHRP and its impact?

“I believe that like the bible says, “Do not despise these small beginnings, for the LORD rejoices to see the work begin, to see the plumb line in Zerubbabel’s hand.” For whoever has despised the day of small things shall rejoice and shall see the plumb line in the hand of Zerubbabel. Zechariah 4:10 Great things are on their way for CSHRP, and I want to be there to help see it materialize. Before we can lead, we need to learn how to follow. I am proud to follow and contribute the LOUD way.”

8. Who is your greatest source of inspiration?

“Inspiration is an inside job; you cannot look to government, businesses or anyone else to inspire. I am inspired because I am “IN SPIRIT” with my creator, who guides my work and gives me the gifts of a loving husband and phenomenal children who are my rock and strength. I ensure that my bucket is full by taking care of myself so that I have enough to give to others.”

9. What would you say makes a competent HR professional?

“Honesty, Integrity, Caring, Respect and Respectfulness, Trust and Trustworthiness and being willing to have “call to Jesus’ meetings” to correct negative behaviour and reward positive behaviour by setting standards where objectivity, equity and fairness prevail.”