Delegate authority Anyone with a Medicare provider number can nominate someone to do tasks on their behalf on HPOS. For example, GPs may nominate the practice manager or other administrative staff.
Nominate a new delegate •
Log on to HPOS.
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Select My Delegates from the HPOS main menu.
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Select Add a New Delegate.
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Enter the RA number for the new delegate. (They received a new RA number when they signed up to PRODA)
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Select the Delegation end date, of which the maximum is 12 months. (Delegates need to be renewed every 12 months.)
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Unselect services from the list that you do not want your delegate accessing on your behalf.
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Select Nominate to confirm the delegate to act on your behalf.
Clinicians and delegates will get an expiry warning notification in your HPOS mailboxes before the delegation expires. The Medicare website has information on managing HPOS delegations, including the services that delegates can access, and step-by-step instructions on how to: •
View transactions.
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Amend your delegate’s end date of access to services on your behalf.
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Approve a new delegation request or renewal.
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Delete or remove a delegate.
Instructions for Delegates How to submit a delegation request • • • • • •
Log on to HPOS. Select My providers from the HPOS home page. Select Request delegation. Enter the RA number for your nominated provider then select Search. The delegation end date can be updated before submitting the request. The services you want to use on behalf of the provider can be amended before submitting the request. 23
