contents Reports President’s Report CEO’s Report
SCA National Convention
4 6
17
SPECIAL FEATURES Maintenance Repair, replace or upgrade Maintenance makes better tenants Concrete cancer Improving client relationships More than a pretty face Using the Internet as a business tool
8 14 38 42 44 45
Chief Executive Officer Kim Henshaw Ph: 02 9492 8252 E: kim.henshaw@stratacommunity.org.au SCA National Office Level 1, Suites 101 & 102 845 Pacific Highway Chatswood, NSW 2067
Lifestyle. Foods high in sugar Heart 2 heart
46 47
State Pages New South Wales Victoria Queensland Western Australia Tasmania South Australia
48 51 53 56 57 58
ABN: 57 074 729 007 Contact: PO Box 824 Surfers Paradise QLD 4217 Phone: 1800 222 757 Fax: 1800 063 151 Email: publications@crowtherblayne.com.au Website: www.crowtherblayne.com.au Editor: Samantha Regan Production Controller: Yvonne Okseniuk National Sales and Marketing Manager: Trish Riley Sales Team: Andra Muller, Liam Daly, Peter Bunn and Trish Riley Studio Manager: Byron Bailey Design Team: Andrew Crabb and Michelle Triana Printed By: Newstyle Print
national sponsors
business supporters