How Croma Campus Complaints Management Team
Handles Complaints?
Introduction
Monitoring and giving quick solutions to a customer's problems can help any company in developing positive goodwill in the market. There are many times a company receives a complaint regarding its products or services. However, if the brand can manage complaints properly and give a satisfactory solution to the customer then it can easily retain its customers. At Croma Campus, we take the complaints of our students very seriously. We have a stupendous Croma Campus Complaints redressal/management team. Our team works day and night to make sure our students receive timely solutions to their problems and queries. This allows us to retain our customers and help us in giving them give a positive learning experience. Here’s the process that our team follows to handle the complaints of the students.
Process for Handling Complaints
Following is the process that our team follows to handle the complaints it receives:
Step 1: Dig Deeper into the Problem
All the complaints even the nastiest ones can contain insights. Thus, to get access to these insights our team digs deeper into every complaint it receives. Our team asks various questions to learn exactly what
is the problem that a student is facing. Once we are done identifying the problem that the student is facing, we transfer it to the right person for quick redressal.
Step 2: Provide a Quick Solution
If a customer is unhappy then the last thing you want to do is keep him waiting for a solution. We believe in providing quick solutions to our students. Once we are done identifying the problem that the student is facing, we transfer it to the right person for quick redressal. After that, the concerned person provides a solution to the problem that the student is facing.
Step 3: Collect Feedback
Once the concerned person has given the solution to the student, we collect feedback from the student. We connect with them to know whether they are happy with the response they got or not. This allows us to make sure that the problem that the student was facing is solved. Plus, it also helps us get feedback about the working of our Croma Campus complaint management team so that we can improve its working procedure.
Conclusion
At Croma Campus, we take the complaints of students very seriously. Our dedicated complaint management team makes sure our students don’t face any sort of difficulty during the tenure of their training. Moreover, they make sure that the students only get a stupendous learning experience at Croma Campus. In a nutshell, you won’t be disappointed if you complete your IT training with us.
ContentSource – https://cromacampuscomplaints.mystrikingly.com/blog/how-croma-campuscomplaints-management-team-handles-complaints
