Support Services Division

Commander Todd Brown manages the Support Services Division including 2 sworn positions and 22 professional staff

In addition to the distinct functions within this division, there are areas of oversight provided relative to critical aspects. The division provides logistical coordination with the Town of Castle Rock Fleet Division for supplying the usable fleet of Patrol and specialty vehicles and ensuring the critical interface with the Town’s Division of Information Technology for the implementation and maintenance of essential programs and systems. Numerous innovations realized by CRPD are discovered, tested and supported by the leadership and shepherded by the Support Services Division in their effective use for the benefit of the community.

There are three distinct functions within this division:

• Communications Center

• Strategic Response Center

• Records Unit

The Communications Center is staffed by two civilian communications supervisors and 15-fulltime dispatchers. Supervisory duties include scheduling, training and ensuring efficient operations of the communications center. The center receives all incoming 911 emergency calls for service as well as administrative calls.

Dispatchers determine and coordinate appropriate police resources and response levels on each call while performing specialized strategic dispatching for the department during emergency and non-emergency situations. The dispatch center monitors and coordinates telephone, radio and teletype communications between unit personnel, outside agencies and the public.

New to the department in 2022, the goal of the Strategic Response Center is to gather, interpret and disseminate information to enhance situational awareness of events as they occur by utilizing effective crime prevention and response data from a wide array of sources including video inputs, license plate readers, crime databases and call records.

The Record Unit is staffed by a civilian supervisor, three fulltime records specialists, and one digital media technician. The unit is tasked with scanning documents into the Records Management System (RMS) and electronically storing and preserving all police documents for a period of 10 years plus the current year. The records specialists produce accurate and timely statistics to the National Incident-Based Reporting System (NIBRS), which is used by the Colorado Bureau of Investigation (CBI) and the Federal Bureau of Investigation (FBI). This unit is also responsible for completing Colorado Criminal Justice Records Act (CCJRA) records requests and background checks for individuals as well as other agencies.

The Digital Media Technician processes roughly 16 different types of media recordings for the department’s various divisions and units. This ranges from dispatch recordings, radio communication and department cameras (e.g., interview rooms, body-worn and vehicles).