'My AI' Chatbot Raises Concerns

By CANELA GARCIA DEMETROPOLIS Sun Contributor

Snapchat’s recent entry into the AI race with the release of its new chatbot, My AI, caused an immediate, significant uproar amongst its user base when they discovered it had unexpected access to their personal information.

“I'm your new AI chatbot,” the opening prompt says. “You can ask me just about anything and I’ll do my best to help. I’m always here for a laugh, and you can give me a name if you’d like. Is there anything I can do for you today?”

My AI appeared pinned to the top of every user’s chat feed — who has the automatic updates setting enabled — on April 20 without their consent or warning, and cannot be removed, blocked or hidden. Though it is powered by OpenAI’s ChatGPT technology, the chatbot’s reception has been far from favorable among students The Sun spoke to — even when compared to its parent AI — with Cornellians concerned about intrusive behavior and potential pri- vacy breaches.

My AI has the ability to track a user’s city-level location and general distance if a user shares their location with SnapChat — even if they are in “Ghost Mode,” which prevents the user from appearing on the SnapMap. According to Snapchat’s website, My AI cannot view the location of users who do not grant permission for the app to track their location.

“I’ve seen people ask what their location is, and the AI will respond with their location, and they’ll [the user] say how do you know, and the AI will say I don't,” Ben Chenven ’26 said.

For years, Snapchat has been a trusted platform for many, primarily due to its emphasis on privacy, according to students who spoke with The Sun. The inability to remove or control the My AI feature has eroded their confidence.

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