Cookson Hills Electric Cooperative, Inc. Headquarters Office PO Box 539 • 1002 E. Main Stigler, OK 74462 800-328-2368 Branch Office PO Box 587 • 1800 KOA/Power Drive Sallisaw, OK 74955 918-775-2211 Pay-by-Phone: 1-888-678-1937 www.cooksonhills.com Alternate Emergency Only: 918-552-0016
BOARD OF TRUSTEES Kenneth Kelley, President Joe Ogle, Vice President Theron Croisant, Sec-Treas Rocky Woods, Sr., Trustee John Dillard, Trustee Dart Drummonds, Trustee Ronnie Pevehouse, Trustee
District 5 District 6 District 2 District 1 District 3 District 4 District 7
STAFF Juli Orme, General Manager Chris Morris, Chief Financial Officer Jason Fontaine, Director of Engineering Mark Blaylock, Director of Operations Ellen Mattison, Manager of Accounting Services Kristie Cash, Manager of Office Services
Russell V. Barber, General Counsel Cookson Hills Electric Cooperative, Inc. welcomes members to submit photos, and articles which will be subject to editing. Cookson Hills reserves the right to publish or modify any article. Companies and individuals featured in the Hot Watts newsletter do not necessarily reflect the official policy, position, or view of Cookson Hills.
bit.ly/CHEConFB (case-sensitive)
Cookson Hills Electric Cooperative, Inc. is an equal opportunity provider and employer. If you find your account number hidden in this issue of the Hot Watts, you’ll receive a $25 credit on your electric bill.
2 | March 2020
Stay in the know by updating your contact information At CHEC we are constantly striving to improve our operational efficiency so we can provide the most reliable electric service possible for our consumer-members (that’s you!). We rely on data for nearly every aspect of our operations, which is why we need your help. By making sure we have your most accurate and complete contact information, we can continue to provide the high level of service that you expect and deserve. Accurate information enables us to improve customer service and enhance communications for reporting and repairing outages. It also allows co-op members to receive information about other important programs, events and activities. Outage Restoration
By making sure we have
Up-to-date contact information your most accurate can potentially speed up the power and complete contact restoration process during an outage. For example, the phone information, we can number you provide is linked to continue to provide the your service address to our outage management system. This means high level of service that when you call to report an outage, you expect and deserve. our system recognizes your phone number and matches it with your account location. Accurate information helps our outage management system predict the location and possible cause of an outage, making it easier for our crews to correct the problem. [1736801] While we always do our best to maintain service, we occasionally plan outages to update, repair or replace equipment. In these instances, we can provide advance notification to affected members through automated phone messages, text messages or email, if we have your updated contact information and communication preferences. Energy Use & Billing Keeping the co-op updated with your information also helps us when there’s a question about energy use or billing. Emails and text messages are also used to notify registered members of any changes in co-op event
