GROUP OF COMPANIES CONTRUST
Content Section 1. Group of Companies CONTRUST
16 Structure
05 Who we are
18 Solutions for development of your business
17 What we do
06 Chairman of board of directors proclamation 07 Managing partner proclamation 08 Consulting director proclamation
12 Ability to create values 13 Our principles 14 Our advantages 15 Quality management system
Section 2. CONTRUST 20 Specialization 21 Services 22 Cognitive activity and innovations 23 Franchise
Content Section 3. CONTRUST-FINANCE
35 Services
27 Specialization
Section 6. CONTRUST-ESTATE
28 Services
37 Specialization
Section 4. CONTRUST-AUDIT 27 Specialization 28 Services
38 Services
Section 7. Foreign partners’ business support 41 Solutions for foreign partners
Section 5. CONTRUST-BUSINESS TECHNOLOGIES 34 Specialization
43 We are looking to cooperate with you 44 Contacts
Group of Companies CONTRUST
Who we are Group of Companies CONTRUST
Skilled specialists, working in different spheres of business, have assembled together under the brand of CONTRUST to make your business more effective. CONTRUST, which has more than 12 years experience of work at the Russian market, possesses a wide knowledge and modern technologies (including independently developed by the group of companies’ staff) under its belt. This makes it possible to achieve desired goals in the most rational and effective way. CONTRUST™ 2011 г.
Our vision Group of Companies CONTRUST
Valery Aleshin (the chairman of board of directors) proclamation CONTRUST™ 2011г.
Chairman of board of directors proclamation Group of Companies CONTRUST It is necessary for a leader to be sure that a company, which is hosted by him, meets requirements of its consumers. The customer asks questions, and they reflect his genuine interest to the things that are behind a brand that he buys. Our aim is to answer the consumer’s expectations in line with the highest standards. At that, the leader must understand and determine the way, in which the brand coordinates with all aspects of external environment, but not only with customers. A team of qualified specialists, working in different spheres, has been assembled under the brand CONTRUST. Every member of the team has his own views and opinions. But together we find the best of all possible options and get excellent results. Having said so, we think that we shouldn’t be satisfied with what has already been achieved, even if the result is perfect from the competitors’ point of view. It allows us to develop in a progressive way. Thus, we don’t cease to improve our services, technologies, business processes, knowledge, and relationships. We believe that success is achievable, if you entrust solution of important tasks to the professionals.
CONTRUST™ 2011г.
Our vision Group of Companies CONTRUST
Alexey Zhivin (the managing partner) proclamation CONTRUST™ 2011 г.
Managing partner proclamation Group of Companies CONTRUST CONTUST is a team of professionals that builds an effective and socially responsible business. We are in a continuous state of new ideas and technologies exploration, and this fact ensures swift development of the group of companies and prospects of a dominant position of the consulting services market. The CONTRUST’s success is based on experience and knowledge of the Russian market’s leading players combined with an opportunity of advantages employment of CONTRUST’s partners at the international market. Alignment with requirements of present and prospective consumers allows CONTRUST to obtain their loyalty, to maintain and increase their quantity and its share of market. CONTRUST develops partnership relations, which are based on trust, exchange of knowledge and integration, with its partners. The group of companies CONTRUST aspires to fruitful and mutually beneficial cooperation with foreign partners in the sphere of financial, juridical, managerial, and investment consulting.
CONTRUST™ 2011г.
Our vision Group of Companies CONTRUST
Elena Demidova (consulting director) proclamation CONTRUST™ 2011 г.
Consulting director proclamation Group of Companies CONTRUST The Group of Companies CONTRUST has approved itself among its clients as a reliable partner in the sphere of consulting. The Group of Companies CONTRUST introduced a quality management system, which is an important competitive advantage nowadays. Moreover, it obtained a code certificate, according to which its QMS satisfies requirements of international standards. CONTRUST practices a complex approach to satisfaction of the customers’ requirements. Thorough analysis of the situation allows us to reveal actual reasons of a problem and to elaborate a package of measures that are necessary for its elimination. We analyze data and information with the use of approved methods. We confirm effectiveness of our last decisions, making references to facts. CONTRUST aspires to create favourable conditions for development of its partners’ business. We help them to focus their attention on their principal activity, while taking subsidiary tasks of their business upon ourselves. This measure is necessary to improve efficiency of their work considerably.
CONTRUST™ 2011 г.
Ability to create values Group of Companies CONTRUST
We have united different companies in the Group of Companies CONTRUST, and this is a unity not only of structures, but also of knowledge, experience and resources. It enables us to respond on changes at the market quickly and in a flexible way and increases ability of every company to create values. CONTRUST™ 2011 г.
Our principles Group of Companies CONTRUST Rise of the clients’ satisfaction In all its projects the Group of Companies CONTRUST aspires to meet the requirements of consumers and, if it’s possible, to exceed them. Improvement of services rendered CONTRUST finds it necessary to take permanent measures that are necessary for improvement of quality of services rendered, while using in its activity leading specialists’ innovative research results. Growth of the employees’ professionalism The Group of Companies is interested in professional development of its employees, in growth of their intellectual and practical erudition, because presence of knowledge, which corresponds to the market’s requirements, has an impact on the quality of services rendered. Development The goal of every employee of the Group of Companies CONTRUST is to improve the services’ quality, processes and systems permanently. Systematic approach to management Our aim is to ensure confidence of concerned parties in coordination, efficiency and performance of activity of every company that forms a constituent part of the Group of Companies CONTRUST. Culture We have common values and culture in the organization. CONTRUST™ 2011 г.
Our advantages Group of Companies CONTRUST Secure partnership We pattern our behavior on a long-term partnership, which allows us to provide our clients with secure services and recommendations that correspond to their individual needs. Overall solutions We offer overall solutions that meet expectations of our clients, and sometimes even exceed them. A customer, who addresses to us, receives a solution not only of his main problem, but also of all accompanying questions and tasks that have appeared suddenly and that are connected with the area of concern. This became possible due to consolidation of different organizations in a unified group of companies. Individual approach Our services are based on an individual approach to the customers. It is noteworthy that every client receives his own manager, who supervises a case of this customer from the moment of his visit to the company till completion of the comprehensive service. Competence Understanding of the business’ tasks that are within our competence allows us to grant complex solutions that enable our clients to achieve their strategic goals and to acquire log-term competitive advantages. CONTRUST™ 2011 г.
Quality management system Group of Companies CONTRUST In August, 2010 the Group of Companies CONTRUST passed certification audit in certification authorities of quality management systems “VNIIS-SERT” of the JSC “VNIIS” and received a compliance certificate № РОСС RU. ИС11. К00623. The certification audit confirmed conformity of a quality management system, operating in CONTRUST, with requirements of the international standard ISO 9001:2008. The field of certification included services associated with settlement of debt obligations, legal services, services for audit and bookkeeping. The quality management system is an effective instrument of a continuous improvement of a company. CONTRUST maintains working capacity of the QMS and improves its effectiveness permanently by means of introduction of advanced methods of management. According to CONTRUST’s customers, introduction of the quality management system in the group of companies CONTRUST characterizes it as a dynamically developing structure, which is oriented towards a global quality of service.
CONTRUST™ 2011 г.
Structure Group of Companies CONTRUST
CONTRUST™ 2011г.
What we do Group of Companies CONTRUST
We improve efficiency of our partners’ business. While solving subsidiary tasks of the partners’ business that belong to our sphere of competence, we grant them an opportunity to focus their attention on main business processes. CONTRUST™ 2011 г.
Solutions for your business Group of Companies CONTRUST •Legal services
•Web-programming
•Debt collection
•Information and technical support
•Bookkeeping
•Designers’ services
•Auditing services
•Investment consulting
•Services for assessment
•Broking
•Administrative consulting
•Realtors’ services
•Services for introduction and maintaining of the QMS
CONTRUST™ 2011 г.
CONTRUST
Specialization CONTRUST Company CONTRUST operates at the market of financial and legal services from 1998, and it takes up leading positions in the sphere of financial and legal consulting. Leading Russian banks, financial and industrial groups, large enterprises, and other organization with different specialization are among clients of CONTRUST. CONTRUST is a structure, which develops dynamically. This is a team of high-qualified specialists in different spheres of knowledge. Customer-oriented approach of CONTRUST causes an ability of the organization to gain additional profits by means of good understanding and effective satisfaction of clients’ requirements. Realization of a customer-oriented strategy allows us to achieve the following results: increase of the company’s value, development of the brand, securing the growth of rates of the principal activity, development of related branches of business, assure increase of profit. We adhere to unity of activity of all participants, who has an impact on the result, to achieve desired goals. Regular monitoring and analyze of all aspects of the CONTRUST’s activity allows us to improve the quality of services rendered on a regular basis, and to contribute to heighten efficiency of the business of CONTRUST and of our partners.
CONTRUST™ 2011 г.
Services CONTRUST •Legal support •Settlement of debt obligations •Information and technical support •Services for introduction and maintaining of the QMS
CONTRUST™ 2011 г.
Cognitive activity and innovations CONTRUST
We have achieved optimal results of the company’s activity due to the fact that our work was based on management and exchange of knowledge. We have created a culture of continuous cognition, innovations and improvement. CONTRUST™ 2011 г.
Franchise CONTRUST CONTRUST has created the first full-function franchise at the collection market – CONTRUST CREDIT MANAGEMENT. It is a fullfledged model of successful work for our partners (franchisees). CONTRUST CREDIT MANAGEMENT is: •an opportunity to develop in an upcoming trend of debt collection services rendering; •use of unique knowledge and methods; •full assortments of tools that are necessary for conduct of business: a description of standards of franchisees’ work (a standard devoted to work with clients, demands and recommendations for the human resources divisions, description of procedures of interaction between participants of a project, explanation of technology of debt collection); a brand book (requirements and recommendations on the corporate identity); a program, which is necessary to launch of a web-site, which will represent franchisee’ interests in the Internet; •an integrated strategy of development and promotion of business, support by means of marketing and PR-measures at the federal level, ensuring of informational support; •corporate training, consultations with leading specialists, participation in open seminars and conferences; •a minimal cash investment (in comparison with unassisted organization of business). CONTRUST™ 2011 г.
Franchise CONTRUST The first full-function franchise at the Russian debt collection market CONTRUST CREDIT MANAGEMENT has been designed to form a network of collection agencies that have offices in all regions of Russia under a unified trade-mark. Franchisees receive support (technologies of work, a trade-mark, marketing material, consultations, support in obtaining of credits or financial leasing, all facilities of a federal advertizing campaign), which is necessary to conduct work in the following areas: •audit of debt collection; •consulting regarding settlement of debt obligations; •claims activities, conduct of negotiations, mediation; •agency at the courts; •agency at the stage of enforcement proceedings, expert analysis of a court enforcement officer’s activity regarding implementation of investigation, arrest, appraisal and sale of property of a debtor; •management of mortgaged property (control over securing of pledge, debt collection, sale of mortgaged property, etc.; •analyze of work of a client’s department with respect to timeliness and sufficiency of debt collection measures; •support of transactions with debt obligations. CONTRUST™ 2011 г.
Franchise CONTRUST
CONTRUST CREDIT MANAGEMENT is the first full-function franchise that represents a full-fledged model of work in the sphere of debt obligations’ settlement. CONTRUST™ 2011 г.
CONTRUST-FINANCE
Specialization CONTRUST-FINANCE CONTRUST-FINANCE specializes in accounting support of enterprises of all property categories. High requirements are put forth to employees of the company. Every worker has a higher education and minimum five years’ experience of work in the field of financial management. Internal personnel appraisals and annual advance trainings are carried out in CONTRUST-FINANCE. CONTRUST-FINANCE takes on responsibilities for organization and maintenance of clients’ accounting records. The company has a long experience of cooperation with customers and is interested in long-term rendering of services for the accounting purposes. Thus, every possibility of incurrence of risks in the book-keeping that are concerned with operating errors or a low qualification of accountants is excluded. Precision and timeliness are the principles of CONTRUST-FINANCE’s work. Employees of CONTRUST-FINANCE have an opportunity to solve complicated questions of book-keeping jointly. A consumer, who orders maintenance of accounting records in CONTRUST-FINANCE, can be sure that in the event that difficult tasks appear, a highly experienced specialist will help him to solve them.
CONTRUST™ 2011 г.
Services CONTRUST-FINANCE •Subscriber-based service for accounting purposes – Consulting – consultations regarding to administration of execution of functions of a customer’s interior accounting the Russian legislation in the field of book-keeping and department taxation, etc., providing of recommendations •Making and delivery of accountancy – calculation of taxes, filling of tax declarations, delivery of reports
•Renewal of accounting – formation and compiling of reliable accountancy, implementation of optimal tax and accounting policy
CONTRUST™ 2011 г.
CONTRUST-AUDIT
Specialization CONTRUST-AUDIT Independent check of financial (accounts) statements of an organization or an enterprise in order to ascertain its authenticity is the main goal of an audit today. Employees of CONTRUST-AUDIT have a wide practical experience in the field of performance of an audit in companies, working in different spheres. The audit includes execution of a legal examination of contracts, verification of correctness of tax computation and payment, detection of tax risks, appraisal of level of accounting procedures’ organization and of the customer’s internal control system. Professionalism, objectivity and confidentiality are the main principles of the CONTRUST-AUDIT’s work. It is noteworthy that the CONTRUST-AUDIT’s specialists not only give an objective estimation of a company’s activity and reveal potential risks, but also elaborate recommendations for their elimination. This allows the customers to do their business in a more effective and safe way.
CONTRUST™ 2011 г.
Services CONTRUST-AUDIT •Compulsory audit – annual obligatory audit check of •Express-audit – sampling audit of financial (accounts) financial (accounts) statements of an organization to statements’ condition at the wish of the customer ascertain its authenticity according to the legislation of the Russian Federation •Audit maintenance – complex of audit services •Voluntary audit – carrying out of audit at the wish of a •Services for appraisal – appraisal of cost of property, company’s governing body or its constitutors regardless to appraisal of enterprises as asset complexes and of business requirements of the legislation risks
CONTRUST™ 2011 г.
Decision making on the ground of analysis CONTRUST
From our point of view, viable solutions are based on analysis of information. Thus, we act and make decisions on the basis of factual analysis, taking into account our own experience and intuition. CONTRUST™ 2011 г.
CONTRUST-BUSINESS TECHNOLOGIES
Specialization CONTRUST-BUSUNESS TECHNOLOGIES The company CONTRUST-BUSINESS TECHNOLOGIES renders services in the field of business consulting and introduction of IT-solutions for organizations (automation of business processes, management of a company’s activity). According to the results of statistical investigations, quantity of companies that apply to specialists, working in the field of business consulting, and fall back on adoption of IT-solutions increases annually. Efficiency of the company’s business processes is a guarantee of its prosperity. It provides the organization an opportunity to work “like a clock”. CONTRUST-BUSINESS TECHNOLOGIES create favourable conditions for development of its partners’ business. While taking upon ourselves solution of auxiliary problems, we give you the most expensive present – time, which can be allotted to the main business processes. CONTRUST-BUSINESS TECHNOLOGIES is: •a team of specialists that use their experience, knowledge and their own technologies; •saving of your resources; •smart solutions for your business.
CONTRUST™ 2011 г.
Services CONTRUST-BUSUNESS TECHNOLOGIES •administrative consulting •web-solutions •branding •designers’ services •services for automation of a company’s business activity
CONTRUST™ 2011 г.
Ability to increase business efficiency CONTRUST-BUSUNESS TECHNOLOGIES
Our clients, who have commissioned us with the solution of auxiliary tasks of their business, received a priceless resource – time. Now they have an opportunity to develop their business in a quicker and more effective way. CONTRUST™ 2011 г.
CONTRUST-ESTATE
Specialization CONTRUST-ESTATE CONTRUST-ESTATE specializes in sale of realty (cottages and flats) all over the world, including the most promising and the most popular among the Russian citizens regions, such as Cyprus, Spain and Germany. CONTRUST-ESTATE adheres to a complex approach in its work. It carries out a full transaction support, including consultation of a manager, choice and advance booking of an object, organization of a sight tour (visa support, insurance, air tickets, personal transfer, accommodation, escort of a Russian-speaking guide), assistance in credit or installment arrangements, compiling of a contract, and registration of ownership of the realty. Moreover, the company renders after-sale services: interior design project conception, support of the realty’s lease, operation and utility services, security protection, visa and transportation support, resale and interchange of the realty. Service package is to be developed for every client individually.
CONTRUST™ 2011 г.
Services CONTRUST-ESTATE •Broking (cottages, villas, houses, flats, apartments, residences, mansions) •Investment consulting
•After-sale service (auto rental, visa and transportation support, design, purchase of furniture, operation and utility services, security protection, provision with lease, resale and interchange of realty
•Informational and consulting support
CONTRUST™ 2011 г.
Foreign partners’ business support
Solutions for foreign partners Foreign partners’ business support The group of companies CONTRUST offers professional support rendered by highly qualified specialists in the field of legal, financial, administrative, and investment consulting to analyze and solve problems that can appear in course of functioning and development of the partners’ business. Among solutions created by employees of CONTRUST that have been developed specially for foreign partners are the following: •Representation of interests of foreign legal bodies and their protection in the territory of the Russian Federation. •Settlement of debt obligations in the territory of the Russian Federation: full service for debt collection (on pre-trial and trial stages and during enforcement proceeding). •Usage of international experience in the field of debt obligations’ settlement and of debt management’s facilities, application of experience of work in the sphere of credit and risk-management, and utilization of the Global Credit Solutions’ partner base. The company Global Credit Solutions was founded in 1976. It has a wide network of offices that render their services in 80 countries according to international standards, and a vast database of foreign clients, who place orders in Russia. Global Credit Solutions applies advanced technologies to transmit information to any place of the world instantly. CONTRUST™ 2011 г.
Solutions for foreign partners Foreign partners’ business support Foreign partners can be especially interested in the following services of CONTRUST: investigation and location of property and assets of a debtor, an executive body of an organization (in all regions of the Russian Federation); relevant information concerning commercial activity of a partner (a debtor); monitoring of financial and economic activity of a partner (a debtor); gaining of relevant information on shareholders and on a list of natural and legal persons that are able to exert influence on the debtor’s activity; representation of interest during fulfillment of a debtor’s bankruptcy proceedings; analyze of financial and operational activities of a client with a view to detection of reasons of a large debt’s origin, recommendations concerning change of relationships with a partner.
CONTRUST™ 2011 г.
Solutions for foreign partners Foreign partners’ business support Foreign leasing companies can be especially interested in the following services of CONTRUST: provision of periodical reports on location, technical state, and usage of a leasing subject; use of proper measures for preservation of property; search of a lessee (a legal person), who conceals himself, of its placeholders; keeping of property, its return to the lessor; check of authenticity of information, which has been granted by a future lessee (about himself and his activity).
CONTRUST™ 2011 г.
Group of Companies CONTRUST We are looking to cooperate with you
The group of companies CONTRUST that has a proven experience of long-term partnership relations is open for cooperation with new partners and ready to develop individual offers concerning future collaboration. We are grateful to you that you have contributed time to get acquainted with activity of the group of companies CONTRUST. CONTRUST™ 2011 г.
Contacts: 101 Mira avenue, Moscow, Russia, 129085 Phone number: +7 (495) 380-12-02 | info@contrust-c.ru www.contrust-c.ru