CC make the headlines
247Pay launches myPOS GO in Malta 247Pay has just launched myPOS GO – a small, light, affordable and surprisingly functional POS device. myPOS GO is a handheld POS device that lets mobile businesses accept payments on the go. 247Pay is confident that such a device can facilitate the collection of payments for companies with a mobile workforce such as delivery men, salesmen and technicians. myPOS GO fits in any person’s palm, is handy and can be carried like a small mobile phone. myPOS GO is the cheapest standalone card reader on the market. With the unlimited SIM data included, one can accept cards anywhere in Europe at cheap rates. 247Pay are the local agents and distributors for myPOS payment terminals and are offering fantastic deals for businesses that want to start accepting card payments either at their outlet or on the go. With over 1,000 satisfied customers in Malta, 247Pay is committed to making a difference by focusing on customers’ needs
Is the customer always right? Francis Micallef, Managing Director of Arete Ltd, suppliers to the laboratory industry, challenges this age-old dictum, and discusses the “rights” that customers deserve. Whoever is in business will have come across numerous situations where a client’s demands have tested their patience, resilience and good manners. Clients are demanding and getting increasingly so, and service providers cannot afford to let them down. In today’s business environment, clients shop around, and with client mobility on the increase, meeting client expectations is paramount. We can argue the notion that a client is always right and can cite many situations where clients have the wrong technical information or have impossible expectations. However, whilst challenging the statement, I strongly believe that a client has a number of “rights” that any service provider worth their salt would do well to remember.
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at all times. Customers using myPOS enjoy instant settlement, exceptionally good rates, free 3G connectivity and unrivalled 24/7 customer support. myPOS also offers a great smartphone app for total control over your account. cc For more information call 9988 0502, or send an email to sales@247pay.eu. One can also book an appointment and try out the myPOS range of products.
A client has the right to: • good quality, exceptional value for money and timely deliveries; • competent service providers offering sound technical support; • an adequate flow of information on orders and timeframes; • a fair evaluation of, and right of recourse to, every situation where the client’s expectations are not met; • a high value added that goes beyond the business transaction. These are alienable rights that our customers are entitled to. And if one builds the service offered around them, even a situation where the customer is patently wrong or misguided can be sorted out to their satisfaction. Our company has built its reputation around a high level of empathy with our customers. They live in a demanding world, with deadlines, quality expectations and tight budgets. We have learnt to align ourselves to their business expectations and deliver within those constraints. So, whether we are discussing basic glassware or the design of a laboratory, the empathy and the focus remain the same – giving our customers what is rightfully theirs! cc
Arete Ltd – suppliers to the laboratory world. T: 2144 7577; www.arete.com.mt
FEBRUARY/MARCH 2020