May / June 2015
One organisation, one purpose, one focus MUSEUMS AND MURDER MYSTERIES
ONE ORGANISATION, ONE PURPOSE, ONE FOCUS
WHAT’S THE BETTING?
We find out about the 60,000 artefacts under the care of our museums director and his interest in writing thrillers
The States’ chief executive officer explains the concept of ‘Service Guernsey’ and why public sector reform is vital for Guernsey’s future prosperity
An overview of the Isle of Man’s eGaming market and how our Bailiwick is faring in this highly competitive environment
G U E R N S E Y ’ S
B U S I N E S S
M A G A Z I N E
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Welcome to spring As I write this we are two weeks away from the date of the UK General Election. By the time that many of you read this there will be a new Prime Minister and party in power in Westminster. Or maybe not. At least some of the uncertainty will be out of the way - though if the UK has a hung Parliament, which is almost a certainty, that in itself may lead the UK going back to the polls sooner rather than later. So will the uncertainty lead to the certainty of continued uncertainty? From Guernsey’s perspective the only certainty is that we as an island will have to welcome and deal with whoever the new Prime Minister turns out to be and whatever party or coalition comes into power. For the business community uncertainty is our worst enemy. We can’t control or indeed influence the outcome of the UK General Election, but we can give thought and put in place policies and strategies that minimise uncertainty in Guernsey. I raise this as I sense that there are uncertainties within our government that are impacting on opportunities for inward investment and job creation. Chamber believes that it is key that over the next 12 months the removal of the uncertainties surrounding the PTBR, the Island Wide Plan, amendments to the housing licence system and the population strategy are crystallised.
in the first 12 months in the role. Paul’s clear and stated objective is to create a public sector that is efficient and fit for purpose. Given the budget constraints that currently exist and which will probably worsen over the next decade he has quite a job on his hands and we wish him well. Elsewhere Luke Wheadon, Chamber’s head of our tourism and hospitality sub-group, talks about the 10-year tourism strategy report, prepared jointly between the private and public sectors. The growth in global tourism is projected at 5% per annum. With an expressed desire from our government to diversify the economy, this is one area where there is the potential for real growth in a market and an area which Guernsey has every opportunity of succeeding. But clearly it is not going to be easy. Our limited air links and carriers are restricted by the size of our runway and these limitations undoubtedly act as a deterrent for capital investment in new hotels and visitor attractions. With spring upon us, let’s hope that the tourism sector continues to show the growth we have seen over the last couple of years and goes from strength-to-strength.
Our lead article this month is an interview with our States' chief officer, Paul Whitfield. Paul spoke earlier this year at one of Chamber’s monthly lunches on the challenges that he had faced
Editor Trish Grover email@example.com Advertising sales Julie Todd firstname.lastname@example.org Design & production
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FE AT U R ES
Viewpoint Richard Digard
42 Isle of Man
One organisation, one purpose, one focus
Contents 6 Business news 10 Viewpoint
All in a day’s work
If I were in charge
With Dr Jason Monaghan
With Debbie Guillou
12 Chamber news 19 Paul Whitfield 25 Focus on technology 42 Jurisdictions - Isle of Man 48 Business in the community 54 Tourism & Hospitality 61 All in a day’s work 64 If I were in charge
CONT RIBU T O R S James Arklie - writer Gemma Long - writer Nichole Sweetsur - writer Richard Digard - writer
John O’Neill - photographer Simon Boucher-Harris - photographer
Investment Outcome Char ting your own Course, South of France
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MIPIM event positive for Guernsey
There was a great response to our presence, with a good number of enquiries and some tangible results, including the closing of a deal that begun at last year’s event.
This year’s MIPIM event showed an overall positive sentiment towards the real estate investments market and the quality of Guernsey’s offering as an international finance centre, according to Peter Miller, executive director at EY in the Channel Islands.
‘There was a general sense that Guernsey has a favourable reputation in the industry. Feedback from attendees at the stand suggested the island is renowned for its quality of service providers and the consistency of service; the unusually high proportion of knowledgeable and talented practitioners and the ability to provide all services at this level is where this appeal draws from,’ he said.
Peter attended the event – the world’s largest global property expo, held in Cannes – as part of a Guernsey Finance delegation and joined more than 21,000 individuals including investors, fund managers, intermediaries and other professionals with a stake in the real estate market. ‘MIPIM is a landmark event and is an invaluable opportunity for us to promote Guernsey’s position to key industry figures.
MIPIM 2015’s conference programme focused on a number of topical themes including disruptive technologies, smart cities and crowd funding. The key conclusions of the event, however, remained more traditional, outlining general trends in the market and key geographies for investment.
GTA University Centre has formed a partnership with C5 Alliance to expand its range of IT-related courses. Kate Sole, programmes manager at the GTA, said the constantly evolving IT world created significant demand from all industry sectors.
New partnership between GTA and C5 Alliance 6
‘The market is strong, with more activity and a greater risk appetite. We learned that confidence is increasing in Western Europe, in places like Spain and Ireland, with stability returning but good exchange rates against the euro remaining. The UK was a big focus, with London still seen as the top place to invest globally, but there was an increased focus on other areas as destinations for inward investment, particularly the Midlands and northern counties,’ added Peter. ‘There was definite positivity for the market and this will reflect favourably on the Channel Islands. It was once again a great success for Guernsey’s messaging, helping to further increase the island’s business network and emphasise what it can offer. Practitioners recognise that this is less about tax and more about great service. We’re coming across less hesitation from the industry to use ‘offshore vehicles’; demand is for fit for purpose and expertly-delivered solutions, regardless of the jurisdiction they hail from.’
a logical step.’ The island-based training will be delivered by Anna Philpot, head of training at C5 Alliance, who specialises in Microsoft SharePoint, CRM Dynamics and Office 365.
‘The aim of the GTA University Centre is to deliver courses that the business community needs in order to prosper and be successful. IT sees changes on an almost daily basis and so we recognised that we needed to partner so that we could be more responsive to the changes.
‘In January 2014, we expanded our training team to meet demand and since then have trained over 1,000 people across Guernsey and Jersey. As well as our bespoke training, we have also expanded our provision of online eLearning, including interactive, web-based videos and ‘how-to’ manuals for our clients,’ said Marc.
‘Marc Lainé, managing director of C5 Alliance, is a member of the GTA’s IT and eCommerce Advisory Group and shares our commitment to training and professional development so a partnership with them is
‘Our partnership with the GTA will ensure that an increasing number of business professionals can access courses that are relevant to, and help with their day to day work.’
B U S IN E S S N EWS
as it should open up some interesting opportunities across the finance sector but particularly within the private wealth sector. The only disappointment is that it has taken so long for Italy to overcome some out-dated prejudices and recognise the high standards of tax information exchange applied in Guernsey.
World first for Digimap Digimap has delivered a rolling E-census system, believed to be the first of its kind in the world to go live. The States has launched the new system to replace its previous paper based census, which collected information about islanders every five or 10 years. The new system, enabled by software created by Digimap, can produce accurate reports every quarter. ‘Information is very important to governments,’ said Colin Le Conte, managing director of Digimap (pictured). ‘Our business specialises in supporting governments to increase efficiency and make more informed decisions through the use of technology.’
Guernsey removed from Italian tax blacklist The Italian Ministry of Finance has removed Guernsey from its revised tax blacklist. Amendments within the 2015 Finance Act mean that the anti-tax haven deduction blacklist has been revised to exclude all countries that have an adequate exchange of information with Italy. Sinéad Leddy, head of technical at Guernsey Finance said: ‘This is welcome news for the practitioners within our finance industry
‘The system has many potential uses. Demographic information is increasingly important to modern governments and this system makes this information easier to access. Importantly it also does not burden the individual. There are no forms to fill in or extra information to provide. It works based on information that people already give to government.’ ‘What is more Guernsey is the first place in Europe to launch an E-census like this so we are excited at the potential for similar systems to be developed in other jurisdictions.’
‘All of the above demonstrate Guernsey’s on-going commitment to meeting leading global standards for tax information exchange. I’m pleased that this has now been recognised by the Italian tax authorities and we look forward to other jurisdictions following suit. Guernsey Finance will be working in partnership with industry and government to ensure that progress on such matters is made as quickly as possible.’
Managing directors of Gentoo, Nick Degnen and Christine Whitehorne are delighted with the expansion of the group. Nick said:
The E-census system processes data provided by various States departments into a form which can be queried by census officers in order to produce reports. It can give information on parish populations, school catchment areas and voting districts. Digimap director of software development John Surcombe explained:
‘Guernsey was among the first set of jurisdictions placed on the OECD ‘white list’ for exchange of information standards in 2009. A Tax Information Exchange Agreement (TIEA) with Italy was signed in September 2012, at the same time as our tax regime was reviewed and given a clean bill of health by the EU. Guernsey has been participating in the OECD’s Convention on Mutual Assistance in Tax Matters (MAC) since August last year and in October 2014 Guernsey agreed to be among the first wave of jurisdictions to adopt the OECD’s Common Reporting Standard (CRS).
Expansion for Gentoo Gentoo Fund Services has expanded into Europe with the acquisition of SHRM Financial Services (Luxembourg) SA, a Luxembourg-based provider of fund administration and domiciliation services. Having gained regulatory approval, the 13-strong Luxembourg team will continue to serve existing clients, supported by Gentoo’s 29 employees based in Guernsey. The acquisition increases the group’s assets under administration to US$15 billion.
‘Our specialised expertise, independence and high quality service have been positive factors in our continued growth and we are pleased to take the next step in the development of Gentoo Fund Services. Luxembourg has always been a logical extension to the group’s fund administration offering, and by having a physical presence there, we are now ableto offer our clients another first-class location in which to do business.’ Christine added: ‘By acquiring SHRM in Luxembourg, we have addedstrength to the services and the skills we offer our clients. Our Luxembourg office’s business focus will include fund administration, domiciliation and fiduciary services and both offices will work closely together to provide a seamless service to our clients.’ 7
BU S I N ES S NE WS Ravenscroft has expanded into the UK after purchasing a 75% stake in Peterborough-based private client stockbroking company, A Vartan Limited. Jon Ravenscroft, group chief executive officer of Ravenscroft, and Andrew Vartan, chief executive officer of A Vartan are old school friends and the two companies have had a close working relationship since Ravenscroft was established in 2005.
Ravenscroft acquires major holding in UK stockbroking firm
‘Andrew and I have known each other since school and we have a very similar approach to the stockbroking business. We also share the same fundamental values. The team based in Peterborough has also built up strong working relationships with our team in the Channel Islands over the past few years,’ said Jon (pictured right). ‘Andrew and I felt that the two businesses were stronger together as it offered real opportunities to further develop our
Acquisition of Ardel by the Equiom Group Isle of Man fiduciary company Equiom Group, has completed the acquisition of Ardel Trust Company Sheila Dean, Equiom Group managing director commented: ‘This is our first acquisition in Guernsey and it supports a key strategic aim of the group which has been to increase our footprint in the Channel Islands.
A piece of local history for accountancy firm The old St Saviour’s Douzaine Room at La Grande Rue is the new home for Richard Stapley Accountants. Richard is pleased to play a small part in conserving a piece of Guernsey’s past.
enterprises, I am delighted that the boards of both companies also felt that this alignment would add value.’ Ravenscroft, which is the only locally-owned independent stockbroking and investment management company in the Channel Islands, will continue to operate under its present name with A Vartan Limited rebranding to Vartan Ravenscroft Limited. Mr Vartan, who co-founded the business with his father John Vartan, said that the resulting group would allow the family business to expand its offering. ‘A Vartan Limited has built up a strong reputation for providing high quality advisory and discretionary stockbroking services, as well as portfolio management. However, we recognised that in order to offer greater investment opportunities to our clients, the support of a larger group would add value.’
We believe that the team at Ardel has the same client service ethos as we do. We will be working very closely with the senior team at Ardel to ensure that the integration is as seamless as possible for both clients and staff.’ Rick Brooks, chief executive officer of Ardel Trust Company (Guernsey) Limited, commented: ‘As an independent company, we share many values with Equiom, particularly our ability to provide client-focused bespoke services. I am looking forward to working with the wider Equiom Group to provide an even better service and wider range of expertise to our current clients and their advisers across the globe.’
‘It’s wonderful to be able to take on this part of local history,’ he said. ‘This building has been the St Saviour’s Parish Constable Office and Douzaine Room since 1964 and before that it was the parish infant school – Sarel’. Richard plans to keep much of the existing features of the building, including internal signage, and will replace the bell for the tower, the original now having been relocated at the new douzaine office.
B U S IN E S S N EWS
Two tourist attractions become one Bumblebee Marine Ltd has completed its purchase of Island RIB Voyages prior to the beginning of this year’s tourist season. The two companies will continue to operate under their own brands and will offer tourists and locals the choice of conventional boat rides on Bumblebee or thrill rides on RIB. They will share the town kiosk at the bus terminus giving passengers the option of online or
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face-to-face booking. Both will operate from the convenient Albert Pier. Both operations will continue to offer their existing services including Bumblebee’s Alderney ferry service and Island RIB Voyage’s exhilarating rides and eco-tours around the islands and reefs. Bumblebee managing director Dan Meinke said: ‘This is a very exciting development for us. The merged companies will benefit from shared administration and from having a physical presence in Town. Both will benefit from our marketing strength and high standards of customer care and it allows us to offer a wider range of water-based experiences to visitors and locals alike.’
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VI EW P O INT
Another missed opportunity If you thought Environment’s attempt at introducing an integrated transport strategy was a car crash, the personal tax, pensions and benefits review is an even better example of how not to make policy, argues Richard Digard. Let’s be clear: there’s much to commend Treasury and Resources (T&R) and Social Security for in even attempting a review like this. As both ministers have separately said (although not necessarily in these words), the easy thing would have been to kick the can down the road. The responsible course was to tackle an issue previous Assemblies have shied away from. So the point here is to look at how well they’ve done it. By any standards, this was an ambitious review. To propose a 10-year programme of more than 40 recommendations that would take the life of three Assemblies to introduce was to guarantee modification by subsequent Houses in the years ahead, even if the whole package was initially approved.
And that was where the review started to unravel even as it was being unveiled.
level higher than today – AKA an increase – simply reinforced those fears.
There were a number of assumptions and omissions on taxation that could and should have been challenged – corporation tax policy, a sales tax and whether the island should rein back its reliance on funding public services via personal income tax payments.
Add to that the well respected Guernsey Community Foundation urging the review to be treated as a green paper discussion document because the effects of the measures on the vulnerable and less well off needed to be worked through, and it was clear that the package was in some difficulty before the individual recommendations were even considered.
Business leaders took one look at the document and concluded that the figures really only worked if GST was introduced and feared – as the States own independent adviser Professor Geoffrey Wood warned last October – that bringing in the tax risked government stopping its efficiency drive. The fact that the review’s proposal to cap States expenditure at a
And as we saw from the huge number of amendments to the review, deputies generally were in no mood to adopt a ’T&R knows best’ approach to this. Given the T&R and Social Security reaction to the Deputy Richard Conder amendment
V IE W POIN T
which ruled out GST – some of which got quite personal and nasty – was retaining it as an option (the cynic might say certainty) was undoubtedly important to the review as a whole. If so, why risk a key plank of the strategy being lost on the floor of the House without first testing the waters? The refusal to ‘green paper’ the review was actually the biggest single point of failure in trying to establish a tax and benefits strategy. Something as important deserved being treated in a similar way to the population management regime – allowing States members and islanders the equivalent of a collective brainstorm – and for similar reasons: random amendments can have random and unpleasant consequences. What, for instance, if the attempt to introduce a higher rate of tax for higher earners had been successful? T&R would have had to fight a later, rear-guard action to quash the move, if only to stop the cheers and whoops from Jersey and the Isle of Man because they had been offered a competitive advantage on a plate. So by not adopting a green paper approach – and we now know courtesy of Twitter that the chief minister also urged the two ministers to adopt that route – T&R and Social Security lost control of their biggest policy initiative of this Assembly.
Why is anybody’s guess, but then putting through a decade-long, complex package that claimed to be revenue neutral always did look a little questionable. What also looked like sleight of hand was the apparently seamless way government, having gone through all the pain, consultation and debate of zero-10 and reaching a firm decision that personal income tax as the principle
Having a Treasury minister able to say that while he couldn’t tax you because you weren’t working, he’d damn well have you when you went to the shops was actually taking the soft option revenue generator was the way forward, did a volte-face to the review’s announcement that this reliance was actually over-dependence.
I’m not sure T&R ever made the case for that reversal and it certainly wasn’t as exhaustively considered as when the policy was put in place the first time. But then not only does government not do policy well, it does policy scrutiny even worse. And while the tax review claimed also to be demographically based, it did rather seem to miss the point. Having a Treasury minister able to say that while he couldn’t tax you because you weren’t working, he’d damn well have you when you went to the shops was actually taking the soft option. The data shows that Guernsey is ageing, depopulating and shedding jobs. Turning that around is the priority. Retaining the emphasis on raising revenues through keeping people in well-paid employment is where most islanders would want their elected representatives’ attention focused, you’d have thought. All in all, then, a missed opportunity and a personal tax, pensions and benefits review held back by a lack of political dexterity from its two principal authors.
Next stop London The winner of this year’s Guernsey Customer Service Awards will have the opportunity to gain additional training and education, thanks to title sponsor, Guernsey Post Ltd. The winner plus guest will be flown to London to attend the Institute of Customer Service’s annual conference in London’s Park Lane and be automatically entered into the Institute’s annual UK Customer Satisfaction Awards, competing against entries from across the UK. The Institute of Customer Service annual conference is the biggest forum for customer service thought leadership and best practice in the UK. The event draws hundreds of service professionals and business leaders together to learn from examples of global service excellence and
share best practice. Guernsey’s winner will be immersed in a professional, diverse and globally connected environment. Founder of the awards and director of Collaborate Communications Julie Todd, is looking forward to another successful event. She is delighted that this year’s winner will have such a great opportunity: ‘We are deeply committed to promoting customer service excellence in the Bailiwick and I am delighted to be able to offer this amazing trip, thanks to Guernsey Post. We can now put the Bailiwick firmly on the UK customer service map.’ Now in their fifth year, the Customer Service Awards are dedicated to recognising people who consistently excel in putting their customers first. The event is supported by Chamber of Commerce. Chamber director Barry Cash commented:
‘The awards have grown significantly since their inception and I am delighted to be able to offer our full support again this year. Customer service should be at the heart of any business strategy and can make a real difference to a company’s commercial success. I would encourage everyone to get voting for businesses to get fully behind the event.’ Whilst the awards focus on individuals who go that extra mile to deliver top quality service to customers, they will again include a select number of corporate categories for businesses to enter. These companies, large or small, must be able to showcase strategies and innovations they have successfully introduced to develop a customer service culture within their organisation. Picture: Boley Smiley, managing director, Guernsey Post; Julie Todd, The Customer Service Awards.
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CH AM B E R N E WS
Embracing technology is an opportunity for retailers
Chamber’s vice president Jo Porritt has recently taken over as head of the retail sub-group. She gives us some thoughts about how technology can be an enabler rather than a threat to the sector.
chains, including John Lewis, which for the first time reported that its seasonal Christmas sales in December 2014 were dominated by the click and collect model, beating its traditional delivery services.
Internet usage and technology advances mean that consumers are savvier than ever before. They know what they want, how much they want to pay for it and they want it to be accessible from any device, at any time. Their use of peer-generated reviews on products is often the tipping point between browsing and purchasing. They place their trust in the words of other online shoppers, rather than the brand itself.
It’s clear there are opportunities in Guernsey to replicate this model. If anything, this works to our advantage, as we are a small community, with nowhere being very far to reach for any kind of collection.
As a result, our high street has inevitably suffered. But this change has in fact been an evolution and it has been obvious for at least five years that this shift was here to stay, and will continue to be a driving factor when it comes to consumer buying habits. The customer is indeed, king. So if you are a physical retail outlet, how do you cope with the obvious threats the internet brings, and turn them into potential opportunities? Click and collect ‘Click and collect’ as a concept has been around for some time. In 2011, supermarket chain Tesco, reported that over a third of its sales were purchased online, then collected in store, giving customers the freedom to shop when it suited them, from the comfort of home, knowing they could collect at a time convenient to them with no queue to consider. Multi-channel marketing, or the combination of ‘clicks and bricks’ continues to drive increased revenue for the larger
We can then plan these collections around our working and social lives to suit us. This means the sales are still made locally, but still drives footfall into our stores, also giving retailers the opportunity to reward customers for their loyalty. Customer loyalty Talking of loyalty, many retailers are reporting less uptake on the use of traditional loyalty cards. Again, the consumer dictates, and they want rewards that are personalised and tailored to them. They want to be noticed and they want to engage with you in a much richer format. This isn’t to say that all loyalty cards are dead and all Guernsey retailers need to create a groundbreaking mobile app… but they do need to understand the new ways customers are interacting with their brand. Are retailers using this incredibly valuable customer data to find out what their audiences are looking for? Are they using these programmes to engage customers once they’ve stepped out of the store?
have opportunities to build a dynamic and targeted loyalty programme. Facebook offers are free to put together, can be built with expiration dates and claim limits, and work in exactly the same fashion as vouchers. Users who click the ‘Get Offer’ button get emailed a receipt and can show it in store to claim discounts, sample products, or any other form of offer. Better yet, businesses can pay to advertise these on Facebook and target large groups of new shoppers with extremely small budgets. You can couple this social media approach with targeted email marketing, segmenting your customer lists and analysing the data now available to you as a business. Which emails led to ‘click throughs’ to your website? Which led to online purchase or a click and collect transaction? And how and where are your customers finding your products? This helps inform your marketing strategy, allowing you to create bespoke and tailored offers to your subscribers. Data aggregation continues to play a major part in retail marketing and will be the key to delivering tailored and specific products to your informed customers. They will expect no less, and in order to keep them coming, we need to address the issue of the internet and how it can play a successful part in building the bridge between the old world of sales and the new. With a strategic approach, you can easily harness this potential and start to see digital as an opportunity to help you reconnect with your customer base.
‘Digital’ has the opportunity to revive loyalty programmes and excite customers with deals that are more personalised, more engaging and easier to manage. If your business has a Facebook page, you already
C H A M B ER NE WS YBG president Wing Lai said that each year the award attracted a high number of entries, and that 2015 had been no different. 'We saw entries from various sectors of the Guernsey business market. Not only does this highlight the value of the Bill Green Award but also the diversity of local businesses.
on the local business scene with a fresh direction or project. This year's judges are Carl Symes of Startup Guernsey; Fionnuala Carvill representing the Chamber of Commerce; Wing Lai, president of YBG; Lindsey Dean, vice president of YBG and Gillian Mabbett, former president of YBG. Previous winners include IBZ.TV, Fusion Leisure Limited, The Learning Company and LivingRoom Estate Agents.
Avenue Clinic, Ben Le Prevost Chocolatier and the Pet Technology Store impressed the judging panel, comprised of members of the
'The quality of the entries was highly impressive, proving it very difficult for the judges to produce a shortlist. We would therefore like to congratulate the three shortlisted companies and we look forward to the final presentations.'
Guernsey Enterprise Agency, the Guernsey Chamber of Commerce and the Young Business Group ('YBG').
The award, which is run by YBG on behalf of Chamber, is for new or established businesses which are making their mark
Shortlist for Bill Green Award announced Entries are in for the 2015 Bill Green Award for Entrepreneurial Spirit, and the judges have announced a shortlist of three companies.
Chamber is delighted at the interest shown by both members and non-members in its breakfast seminar series. Topics have been extremely varied and have covered a wide spectrum of issues with which businesses have to deal on a daily basis – from social media to cybercrime, marketing to wellbeing at work. Coming up… There are two further seminars to conclude the series.
Grant Thornton Breakfast Seminar Series
Thursday 14 May - HR and recruitment. Nadine Vermeulen and Rebecca O’Sullivan, from Situations Recruitment will explain the minefield that the recruitment process can present to employers. They will offer advice on how to avoid making costly
The story so far…
The winner will be announced at the annual YBG Summer Ball which is being held on Friday 19 June at St Pierre Park Hotel. The event is sponsored by IAG. Individual tickets, or tables of 10 can be purchased by emailing firstname.lastname@example.org.
mistakes, as well as tips about the best way of retaining your staff. Becky Machon, from Focus Group will consider ways of creating an environment where employees feel engaged and valued – therefore ensuring employers get the best from their team. Becky will demonstrate how to do this by outlining the key components needed to ensure you retain the workforce your business needs. The series continues with a presentation on the retail sector on Thursday 4 June. For further information on this and to book either of these events visit www.guernseychamber.com/chamber-events Photo: Jason MacKenzie of Liquid PR presenting on marketing and PR
Chamber has a number of sub-groups that meet regularly to discuss issues relating to specific topics.
Energy and waste
Rupert Dorey email@example.com
Finance, legal and tax
Martyn Dorey firstname.lastname@example.org
Hospitality and tourism
Luke Wheadon email@example.com
Marc Lainé marc.lainé@c5alliance.com
Land and planning
James Barker firstname.lastname@example.org
Jo Porritt email@example.com
CH AM B E R N E W S
Coming up… A few key business events for your diaries Date
Booking / Information
Fultura cyber security workshop
0900 - 1200
Rise and Shine networking breakfast
11 May 12 May 14 May 18 May
Chamber monthly lunch Chris Langlois Head of professional services, Sure
1200 - 1400
Grant Thornton Breakfast seminar series Retail
0745 - 0900
Chamber monthly lunch Esther Ingrouille Director of housing control
1200 - 1400
Grant Thornton 0745 - 0900 i2Office www.guernseychamber.com Breakfast seminar series HR and recruitment
24 June An introduction to workplace 1000 Les Cotils firstname.lastname@example.org mindfulness If you would like your event included in our diary please email details to email@example.com
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With our Online and Mobile Banking for personal and business customers, you can manage your money the moment you think of it. And with our Secure Banking Promise you can relax in the complete confidence that we’ve got you covered. Easy. Fast. Secure. natwestinternational.com/online Search for the NatWest offshore app The Royal Bank of Scotland International Limited trading as NatWest (NatWest). Registered Office: PO Box 64, Royal Bank House, 71 Bath Street, St. Helier, Jersey JE4 8PJ. Regulated by the Jersey Financial Services Commission. Guernsey business address: PO Box 62, Royal Bank Place, 1 Glategny Esplanade, St. Peter Port, Guernsey, GY1 4BQ. Regulated by the Guernsey Financial Services Commission and licensed under the Banking Supervision (Bailiwick of Guernsey) Law, 1994, as amended, the Insurance Managers and Insurance Intermediaries (Bailiwick of Guernsey) Law, 2002, and the Protection of Investors (Bailiwick of Guernsey) Law, 1987, as amended. Network charges may apply.
P EO P L E
Andrew Walters, Trust Corporation International
Annie Killian and Margot Aldridge, Quintessential Relocation Consultants
Tony Jones and Christina Guille, Source Recuitment
Trust Corporation has appointed Andrew Walters as an executive director.
Annie (far left) has been appointed director of the QRC’s Jersey office and Margot (far right) becomes relocation consultant.
Source Recruitment, has promoted Tony to Senior Recruiter/Head of Business Development and Christina to Senior Recruiter/Head of Operations.
Andrew, who is a local advocate spent many years in private practice as a corporate lawyer, notably at Hogan Lovells LLP in London and as partner Mourant Ozannes. In his new role he will spearhead the further development of the firm’s corporate and institutional fiduciary offering and client base.
Annie, who has worked for QRC for 18 months, will continue to support the company’s Jersey clients as well as taking on a business development remit. Originally from Scotland, Margot has been in Jersey for 20 years and her experience of island life will prove very useful in her new role.
Michael Betley, Trust Corporation chairman, said:
Managing director, Jo Stoddart, commented:
‘Andrew’s appointment is part of our intent to hire senior professionals with levels of expertise. His considerable experience advising clients on legal and regulatory issues and his knowledge of complex corporate and fiduciary structures will strengthen our existing management team.’
‘We have had a great start in Jersey. It is now time to build on these foundations. We have some new initiatives for 2015 and we look are looking forward to an exciting year.’
Commenting on the promotions, managing director, Julia Martin, said: ‘Tony has been instrumental in working with the board over the last 10 years to develop Source. With his technical expertise he is ideally placed to take on this pivotal new role. Christina has extensive recruitment experience, and with her natural leadership skills is ideally placed to oversee the day-to-day operations of the consultancy team.’ Tony and Christina will continue to look after their client portfolio as well as taking on the new responsibilities of their extended remit.
Ian Powell, Saffery Champness
Justina Greig, Ravenscroft
Martin Pettit, Bonham & Bonham
In addition to his role as managing director of fund services, Ian has been made a director of Saffery Champness Holdings Limited.
Ravenscroft has appointed Justina as head of settlements. Justina has 27 years’ industry experience working in a range of roles, most recently with Cannacord Genuity. She will manage day-today running of the Ravenscroft’s settlements team. She will also work closely with senior management on system improvements and enhancements.
Martin is Bonham & Bonham’s new architectural technologist.
Managing director Nick Batiste said:
Charlie Roger, Ravenscroft chief executive officer, Channel Islands commented:
David Bonham, managing director, said:
‘Ian is a great addition to the board thanks to his proven experience, understanding of the industry and the key part he has played in developing our funds services business. His promotion also demonstrates our ongoing commitment to the firm’s growth and we welcome his input.’
‘Justina is well known and highly respected within the finance industry and will make an excellent addition to the Ravenscroft team. Her knowledge and experience will make a huge contribution to our already established settlements team helping us to meet and exceed our clients’ expectations in terms of service.’
‘Martin will strengthen our architectural offering as he has wide experience and knowledge that our clients will benefit from. I’m sure he will be a valuable addition to Bonham & Bonham and we are very pleased to welcome him to the team.’
Having worked in the mutual fund industry since 1980, Ian joined Saffery Champness in 2007. he specialises in collective investment schemes and sits on various boards including investment vehicles and management companies.
Martin's career has included variety of architectural roles around the world, predominantly in Bermuda, where he managed a range of projects for a number of high net worth individuals. He is looking forward to taking a hands-on approach in his new role.
MANAGER - CORPORATE & PERSONAL BANKING
HEAD OF FUND OPERATIONS
This senior role requires at least 10 year's experience in the banking services sector in order to deliver excellent banking services to a portfolio of over 4,000 institutional, intermediary and wealthy clients.
As Head of Fund Operations you will be responsible for managing and recruiting a team capable of delivering the highest quality service. Degree level education and a professional qualification required.
For further information on these positions please visit www.
PE OPL E
Daniel O’Driscoll, Barclays
Eoin O’Leary and Natalie Le Cras, Appleby
Fiona Brennan, Medical Specialist Group
Daniel has been appointed as a relationship director in Barclays' funds intermediaries team.
Eoin and Natalie are Appleby’s new additions to its corporate practice.
In his new role, Daniel will be providing strategic banking solutions to Barclays fund administration clients, working with fund administrators to identify the most appropriate solutions for their needs. He holds an MBA in Finance from Durham University Business School and is a Fellow of the Chartered Management Institute.
Eoin has a wide range of experience including advising leading international financial institutions and corporate clients on a range of issues in the areas of finance and insolvency.
Fiona has been appointed as private service manager, providing support for private patients through all stages of their secondary healthcare journey.
Gavin Parker, head of offshore and local markets, said: ‘Daniel has a track record of providing innovative and appropriate solutions to a range of fund intermediaries and his strategic approach will be a great benefit to our clients.’
Natalie practises in all areas of Guernsey corporate and commercial work, including investment funds, corporate finance, regulatory and general corporate and commercial law. Jeremy Berchem, partner and head of the firm's Guernsey corporate practice said: ‘Eoin and Natalie are making valuable contributions to the department and we are glad to have them on board at what is a busy and exciting time for the firm.’
Prior to joining the MSG, Fiona worked for 16 years as a diagnostic radiographer at the Princess Elizabeth Hospital and then moved in 2012 to an administrative role with a primary care practice. Debbie Guillou, chief executive commented: ‘The number of self-paying patients and those with private medical insurance cover has now increased sufficiently to enable us to offer this free extra service and Fiona’s previous experience will enable her to provide a very caring and professional service.’
Olly Tracey, Coast Media
Rachel Donaldson, AFR Advocates
Sean Bougourd, SPF
Olly joins Coast as marketing and creative imaging manager.
Rachel Donaldson has been admitted as an advocate of the Royal Court of Guernsey. Rachel works within the firm’s private client department, advising clients on a range of areas including inheritance, wills, family and child care matters. Rachel also has experience in a variety of civil litigation issues including personal injury, employment matters and building disputes.
Sean has joined SPF Private Clients as associate director, with responsibility for developing the firm’s wealth management activities.
With expertise in video and audio production, social media, and online marketing campaigns, his appointment reflects the increasing popularity of the use of video as a promotional tool. With a first class honours degree in sports studies, Olly previously worked for the Guernsey Sports Commission as marketing and creative officer. Managing director, Katie Blampied, explained: ‘Olly's excellent work at the Guernsey Sports Commission utilised current trends and new forms of marketing, as well as traditional techniques – and he is well known and respected in the community.’
Managing partner, Paul Richardson said: ‘Rachel strengthens the private client team and is part of our planned and ongoing expansion in this area. She brings local knowledge and commitment to the role and I am sure will grow with the department.’
Sean has nearly 30 years' experience in the industry, with a particular focus on traditional private client investment advice. In his new role he will be working closely with clients to identify and implement tailored wealth management solutions. Pierre Blampied, managing director said: ‘We are very pleased to be welcoming Sean to the team and look forward to introducing him to our existing clients. He is very experienced and well respected in private banking, with excellent credentials, and will be a huge asset to the business.'
SENIOR COMPLIANCE MANAGER
NEWLY QUALIFIED ASSOCIATES
The purpose of this role is to be a subject matter expert on the Guernsey regulations and company compliance policy and standards, in order to provide accurate advice and guidance to all levels of staff, ensuring that the business is compliant.
A successful international law firm is looking to recruit a number of newly qualified lawyers. Successful candidates should be keen to specialise in corporate law, possess exemplary academic records and have trained with a top quality city or regional firm.
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PAU L W HITF IE LD
One organisation, one purpose, one focus
PAU L WHI TF IE LD
Paul Whitfield is the chief executive of the States of Guernsey, a role he took up in January 2014. A Guernseyman through and through – and proud of it – Paul returned to the island nine years ago after a successful career in the military and then the Home Office, which took him all over the UK.
disposal to finance. His first step was what he calls a ‘listen and discover’ fact finding exercise which took him to meet as many staff as possible from every department within the public service.
Taking on his new role, Paul was set clear objectives to ensure sustainable delivery of public services, given the long-term challenges that the public sector is going to have to tackle. ‘Public sector reform is essential to increase efficiency, avoid waste and reduce cost. I have set about creating a long-term plan for the organisation to establish a transformation programme for the next decade.’
‘I needed to fully understand the organisation, the people within it and the people it serves before I could be in a position to give direction on its future. I spent time at the sharp end talking to staff and customers, establishing what works well and what doesn’t and identifying the areas where most attention is required. This will assist in creating a strategic direction for the future. Being a ‘visible leader’ has always been exceptionally important to me and so this part of the process was invaluable.’
The change programme – branded Service Guernsey – is far from straightforward given the complexity of the organisation Paul heads up. 5,500 staff across more than 200 sites, offering a myriad of services – from law enforcement to air traffic control, waste
Paul’s intrinsic style is one of collaboration. He has made presentations to 3,000 of his 5,500-strong workforce to explain why reform is needed and perhaps more importantly how it will be delivered; a survey across the entire civil service was carried out
followed by similar research with all the island’s politicians. The initial consultation process will conclude with an island-wide survey this summer when all residents will be asked for feedback on the public sector and its service delivery. ‘If staff are going to ‘live’ the vision over the next few years, they need to understand what our goals are. They need to recognise that reform is imperative if Guernsey is to continue to afford to deliver crucial frontline services. Our changing demographic and rising costs of things such as healthcare mean that there will be increasing pressure on service delivery and on the public purse. ‘Service Guernsey has a clear mission: one organisation, one purpose, one focus – and that focus is the customer. Guernsey’s public sector serves three customer groups: the community (both individuals and businesses); government itself – supporting them is a critical part of what we do; ourselves – with an operation of the size
PAU L W H IT F IE L D
Service Guernsey has a clear mission: One organisation, one purpose, one focus – and that focus is the customer
and scope of the civil service we are inevitable customers and suppliers to ourselves. Encouraging input and engagement from all of these groups was an important part of the plan.’ Transparency is another of Paul’s drivers. Reform plans are not being kept behind closed doors but will be going to the States in the autumn so businesses and individuals and government itself will be fully aware of the plans. ‘The 10-year period will encompass three separate governments so it is critical for me to embed the process so that I can drive the changes forward through the various chambers.’ And the reform plan will not be a strategy document that sits on the shelf gathering dust but will set out clear targets and actions. ‘I have listened, I have provided feedback, I have asked questions, I have described what
we need to do and why - now it’s about delivering. My senior staff has been set challenging targets which we will be reviewing on a regular basis. ‘I will ensure my team is striving to improve the delivery of ‘business-as-usual’, but at the same time my focus is on the more distant horizon and on where we need to be in the longer term.’ Paul explained that there are three main strands of activity to the reform programme. ‘The customer – looking at efficiencies in service delivery to save costs, end duplication and avoid waste; the people – issues such as succession planning and talent planning; digitalisation – the biggest single enabler to delivering the transformation that we need for the next decade. Technology must become the fundamental driver to change.’ Reduction in public sector headcount has
been cited as a potential ‘quick fix’ to some of the island’s current financial challenges. But as Paul explains it is not that straightforward. ‘It’s not a question of just ticking the headcount reduction box. No doubt with technology enhancement we could reduce headcount for some of the back office functions. However, with an ageing population and increasing health care costs, demands for these frontline services are set to increase and therefore I would anticipate a need for additional staff to deliver them. So it could mean a re-allocation of resources rather than a straightforward reduction. Making unrealistic commitments of headcount reduction at this stage would be reckless and rather naïve. A reduction in headcount may be an outcome of this reform but it shouldn’t be an objective of the process.’ ‘As demographics lead to a reduction in working population, we must ensure the public sector 'takes' no more than it needs to operate efficiently.’
PAU L W HITF IE LD On the question of employment and skills management, Paul had some concerns. ‘The combination of demographic shifts and the pace of digital technology advancement presents an employment challenge for the island as a whole, not just the public sector. We need to ensure that we have a workforce with the right digital skills to sustain the island in the future and I believe there is a danger of complacency in this regard. We must take care to keep a pace with the advances we are seeing. We have a strong internationally recognised finance sector and a healthy tourism industry and it is essential that we protect these mature business sectors. At the same time we must be in a position to innovate - which requires the right people with the right skills sets.’
can change service delivery. ‘Imagine moving house, having to inform just one States department of your new details and all your records being automatically updated – tax, education, HSSD - and then two weeks later you receive a new driving licence through the post with your new address. Irrespective of whether you are a bank, an estate agent or the civil service, digital technology will continue to change the way we deliver service. This has already started - we have a transaction service centre in the public sector with improved automation of services.’
‘Guernsey needs to decide what it wants to be. We have a stable environment - a real positive to attract new business. With more effort in technology we could be a ‘smart’ island with free WiFi on buses and in taxis for example, ensuring that we continually demonstrate that the island is open for new business.
Public sector reform isn’t chipping away at the headcount here and there – it’s wholesale change
‘There have been discussions, seminars, meetings and events on digital innovation, fintech and so on. An excellent demonstration of a collaborative approach to new ideas development. But now the challenge is delivery.’
States policy-making often takes a battering amongst some groups and in some media and this is another area where Paul sees technology playing a key role.
Paul has placed digitalisation at the very heart of the reform and of his focus. The senior appointment of Colin Vaudin as States chief information officer is indicative of his commitment to digital technology and he has some clear ideas about how it
Paul equates his new role to that of a Premiership football club manager. ‘Everyone has an opinion on how it should be done. And in a way that’s understandable given that the general public are all ‘shareholders’ in the public sector. It does mean that I get regular feedback on a daily basis both from within and outside the work environment.’
He thinks that it’s now time to act on some of the new ideas
Another area on the reform agenda is a reduction in estate assets to generate capital, to re-locate the public sector into buildings that are more fit for purpose and at the same time freeing up plots for housing redevelopment.
earlier stage of any new policy development allowing them to contribute to the process. This would mean that by the time it reaches the States it has already gone through a robust consultation process and should reflect some of the wishes of the community. We live in an era where people demand immediate access to information from the comfort of their own sofa. Public meetings in a school hall will not be an adequate means of consultation going forward.’
‘My ambition is to enable the public sector to better support the government in policy formation. My aim is that every department has assigned policy advisers who themselves work as a professional team. That way they will all be cognisant of the various departments’ policy development plans, leading to a cohesive approach to the whole process rather than individual departments developing policies in individual silos. ‘I see technology assisting us in the consultation process. With the right software and digital platform we can collaborate and interact with the general public at a much
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He plays a very active role within the Guernsey community outside of work, kept busy by his six children and his role as rugby coach for one the island’s junior squads. The task at hand is certainly not for the faint hearted. The range of experience Paul has gained in the diverse roles he has held throughout his career will no doubt be extremely useful to him as he spearheads the implementation of the transformation programme. One thing of which he is certain – doing nothing isn’t an option. ‘I really want all stakeholders to appreciate the importance of this reform and to understand its magnitude of what is needed. I view the journey that we will be taking over the next 10 years a little like a jigsaw puzzle. The biggest piece is health and social care. Quite simply, if we don’t get the transformation process right, we won’t be able to deliver that care. ‘Public sector reform isn’t chipping away at the headcount here and there – it’s wholesale change.’
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FAOCU S ON T E CH NANC OLOEGY F OCU S ON F IN
Round the clock banking in the digital age Rob Girard of NatWest takes a look at current trends in digital banking Managing your finances has become a 24hour possibility, whether you are paying bills over morning coffee or transferring funds to family or friends when you get home in the evening, modern technology has changed how and where we bank. In the UK more than six million customers of RBS and NatWest are now choosing to do all of their banking digitally and in a single hour between 7 and 8am every day, around 167,000 people log on to their mobile apps. The pattern is also similar in Guernsey where the busiest time of the day for logging on to accounts is between 8 and 9am. Rapid growth At NatWest we are the only bank to offer dedicated apps for both retail and business customers. Latest figures show that in the first quarter of 2015, there were no fewer than 1.9 million logins by our customers across our four jurisdictions of Jersey,
more than all the logins undertaken during the whole of 2012. Enhancements to the app are added regularly such as the introduction of ‘Get Cash’ where digital customers can request an amount of cash using their mobile which they then obtain from any RBS or NatWest ATM using a specially generated six digit PIN; especially helpful if out for the evening without a cash card or if you find your card has been lost or stolen. In the first quarter of 2015, more than £160,000 was withdrawn from cash machines using the Get Cash service. For business customers, the iPhone app enables them to access and manage their business finances easily on the move. Their relationship manager remains on hand when they need to talk through development plans, lending requirements or to provide support through difficult decisions, but the app gives them greater control of their money so they can focus more on running and growing their business. Meanwhile,
our online banking system, eQ, remains a fundamental tool for financial intermediary, institutional and corporate clients enabling them to view and manage multiple accounts and perform payments in real time, including foreign exchange and online money market deposits. Quality service Acting as a fair, customer focused and reliable bank will remain at the heart of what we do, whether it is through our online and digital channels that are becoming increasingly popular, or through the High Street branch counter services, cash machine facilities or in face-to-face meetings. The most important advantage of the digital revolution for the branch is that our colleagues can spend more face-to-face time with customers when they need dedicated services, so there are benefits for everyone.
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FAOCU S ON T E CH NANC OLOEGY F OCU S ON F IN
Smart government on its way with 5G technology? Airtel-Vodafone’s, David Fowler recently attended the Mobile World Congress in Barcelona, the mobile industry’s flagship event of the year David shares some insight into the future of mobile technology and what impact this is likely to have for Guernsey consumers, businesses and significantly some key enabling factors for ‘smart government’ in Guernsey. The overall theme of the event was a ‘Smart World’ connected by ‘The Internet of Things’. It was pleasing to see a number of our key strategic partners exhibiting at the event including Nokia, IBM and Vodafone, which shows that Airtel-Vodafone has an important role to play in helping deliver this Smart vision of the future to the Channel Islands.
While mobile operators have a key role to play in enabling the development of future mobile technology, it was interesting to see a more prominent presence this year from governments rather than just industry. I think it is driven by the fact that governments believe 5G technology will be an opportunity to promote growth with new technology-fuelled industries. Governments are also clearly recognising the future of communications and connectivity as a key enabler for a better, greener and safer society, and the role they will have to play in terms of public infrastructure investment and management. Historically, governments have relied on industry and competition to drive such technological advances. 5G was a recurrent theme throughout the event and seen as the enabler to create more and more internet connected devices. Today the average person has three connected devices - anticipated to rise to 30 by 2020. It is of course far too early to put time lines in for 5G in the Channel Islands. But imagine the possibilities for Guernsey’s infrastructure that this type of technology will bring and importantly the positive benefits for cost reduction at a time when Guernsey is looking to close the gap between expenditure and income. Put simply, 5G is all about greater coverage across the airwaves to connect to devices. Authorities managing infrastructure will, for example be able to include censors or chips into rubbish bins that will communicate back wirelessly
when the bin is ready to be emptied. Similarly, street lighting could be monitored and turned on and off according to when people are using it. Smartphone manufacturers already store anonymised location information for many of their handsets and TomTom in the UK already uses anonymised Vodafone location data for traffic reporting. So imagine real time updates from location providers telling you which congestion areas to avoid on the roads of St Peter Port. There is also much potential application for the development of connected vehicles on the streets of St Peter Port. Ford exhibited a smart delivery bike with sensors and screens for final point town centre delivery… an end to white van man and relief of town centre traffic congestion? There was also a lot of wearable tech and smart watch technology on display – messaging and data centric devices with less reliance on voice. As the Channel Islands mobile industry moves into a more data centric world with the introduction of 4G, these types of devices are going to become more prevalent on the wrists of the Guernsey public. We still like to talk to each other right? British actor Bob Hoskins once proclaimed that ‘It’s good to talk’ in a BT TV advert in 1995. The next generation of talking robots were on display in Barcelona enabling a more human interaction with a machine rather than just through a mouse. Coming soon to an internet enabled tourist kiosk near Chouet Bay.
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FAOCU S ON T E CH NANC OLOEGY F OCU S ON F IN
Infrastructure-as-a-service Jason Connolly, from Next Generation IT, looks at the benefits of the next evolution of cloud computing Cloud computing has proved very popular with start-up and small businesses. Paying a monthly fee for all elements of IT helps with cash flow, allowing small businesses to keep expenses to a minimum, and provides a highly scalable system that can quickly grow with their business. Also smaller businesses generally need not employ specialist IT staff, instead partnering with IT service providers to buy in a complete end-to-end service. In this way, desktop-as-a-service (DaaS) suits small businesses providing flexibility to work from the office, at home or anywhere, but without needing onsite servers or in-house expertise. Backups, disaster recovery, antivirus, integration with mobile devices and remote access are all included in the service. But DaaS can be expensive and inflexible for larger organisations. When an organisation is large enough to employ its own IT staff, it needs to retain control over its IT systems. Plus the complexity of larger businesses will lead to more customised and complex IT systems. Recognising this need, service providers have evolved their services to provide Infrastructure-as-a-Service (IaaS). IaaS builds on the established cloud platform to provide a more scalable and controllable service. The technology has been proven with established services such as Microsoft’s Azure, but with issues of data sovereignty and the expense of adequate communications links to off-island data centres, the take-up in the Channel Islands has lagged behind the UK. More recently, local businesses have provided IaaS in Channel Island data centres and we are seeing a rapid uptake of this service. What is IaaS? Building and running an enterprise-grade IT system housed in a data centre – with a controlled environment, resilient services and backup systems – is an expensive undertaking, requiring technical expertise, 24/7 monitoring and continuous support.
Service providers such as NGIT achieve economies of scale by building a scalable and resilient infrastructure to host the virtual servers of their many local customers. Using the combined buying power of many organisations we can provide services that could not be afforded by any one organisation - to all our clients. The Elements of IaaS IaaS provides an end-to-end service including all elements of the back-end IT infrastructure on which businesses run their own dedicated virtual server environment, including: Environment: Purpose-built data centre with multiple power supplies, generator and UPS cover, fire suppression, advanced fire detection, lightning and flood protection, multiple data feeds, physical access controls, intruder alarms, security guards and CCTV. Systems: Enterprise grade clustered servers, storage area networks, resilient communications equipment, industry leading firewalls/security measures and multiple IP feeds. Communications: Local fibre connections from client office to the data centre ensure low latency, guaranteed bandwidth, highest performance and reliability. Service: A complete service incorporating all elements of infrastructure support and monitoring. In most cases service providers are ISAE or ISO certified with robust procedures to continuously monitor, maintain and update environment and systems. Benefits od IaaS For larger organisations, IaaS provides advantages over an on-premise IT system and provides the following benefits: Performance • Better scalability and flexibility • Can take advantage of highest performing equipment and IP feeds • Great for local businesses with local fibre connections to Guernsey data centre
Risk • Reduces risks associated with hardware failure and increases security • Guards against environmental issues, such as power outages • Service can include backup to a duplicate system at a second data centre • Disaster recovery is simple, for example working from home or internet cafe • Retaining more control for in-house IT team Financial • Spreads cost of IT infrastructure and avoids large capital purchases • No need to buy and run servers on local site • No need for computer room and expensive air conditioning • Can take advantage of service provider licensing (monthly fee as opposed to purchase) Service • No need to support IT infrastructure in-house, for instance no need for tape backups • Continuous monitoring of systems and 24/7 support of infrastructure and environment • Lots of local expertise in the Channel Islands to support systems Summary The next evolution of cloud computing, IaaS, enables local mid to large businesses to move their IT systems into a resilient data centre, avoiding the need to purchase equipment. Instead they pay for virtual servers on a rental basis, as used. In the data centre, systems are protected against power outages, hardware failures and other environmental factors ensuring that systems are always running and accessible. Available from local service providers, IaaS spreads the cost of the supply of IT hardware, software and maintenance, ensures a consistently high-level of service and support and provides access to advanced services usually only available to larger enterprises.
F OACFUOS COUNS TE ONC HNOLOGY F INA NC E
Service excellence in action, not just words The importance of tailoring service to customer needs in today’s business environment - Susan Sproston from JT Global Enterprise explains
No matter what business you’re in, no matter how big you are or how long you’ve been around there’s one rule that holds true – if you don’t keep your customers happy, you don’t have a future. As a business that is this year celebrating its 120th anniversary of operating in the Channel Islands, JT understands that very well. That’s why when we focus on our business services, we focus on what our customers want, not on what might be convenient for us to sell to them. That’s more important to our customers in the modern environment now, more than ever, because doing business today and having the right mix of connectivity services – whether that’s broadband, mobile, or fixed lines – is a basic necessity, not a luxury. Even if you’re not in the technology field, you need to be able to communicate effectively with colleagues and clients whether they’re at a desk across the room or in another location. You need access to information and systems both in the office and out on site; you need the right infrastructure in terms of hardware, bandwidth and storage; and above all, you need your systems to be reliable and fast. Our approach to business customers is to design a service that is tailored for their individual needs and to monitor that service so that we can ensure that they’re getting what they need, proactively recommending changes if they’re appropriate. We also will only ever sell where we have the expertise, and partner with experts for the areas where we don’t. When a customer comes to us, they are often uncertain of what they need – and often unaware of the various options available.
Once they have made contact one of our relationship managers will visit the client on-site, spending time to qualify their requirements – they will then work with a pre-sales design architect to build the best solution to accommodate the customer’s requirement, giving consideration to business needs, future proofing and budget. The design will then be presented to the customer, ensuring our interpretation of what is required to enhance the customer’s business, works for them.
We don’t see ourselves as simply taking orders for clients, but as business partners. That’s why we take the next important step, which is to monitor customer needs and the services that obtained from us to ensure that they continue to support needs. We don’t see ourselves as simply taking orders for clients, but as business partners. That’s why we take the next important step, which is to monitor customer needs and the services that are obtained from us to ensure that they continue to support needs.
That may mean building in some scalability – a particular strength of our cloud service – or seeing the demands that new or growing areas of business can place on a customer’s systems. Moreover, monitoring has to be done on the basis of evidence, and that’s why our team will monitor a business through our dedicated service management centre. The team is there to notify customers of anything they need to know under the set of parameters they have set. This means a client is able to focus on its own customers, instead of being concerned about systems and infrastructure. All of this isn’t just available to our large corporate clients with offices in other jurisdictions – it’s available to all of our clients whether they’re in trust services or hospitality, fund management or construction, eGaming or retail. The truth is that when you have the kind of broad and diverse client base that we look after in Guernsey, having a limited set of options to apply to clients on an off-the-shelf basis is just not going to work for everyone. From 1 June we will also be able to add further benefit to our customers through providing landline services to our portfolio, offering even more options, further building on our expertise in those areas to our diverse range of clients. In short, our teams are supported not only by their own knowledge and experience, but by the global solutions available locally enabled by our global reach and the quality of our partners. We’re confident that whatever field you’re in, however long you’ve been in business and whatever size you are, we can help you to find a set of services and solutions tailored to your precise and unique needs.
We simplify complexity Data :: Systems :: Design :: Mac Donkeylogic is a multi-service IT Consultancy with over 10 years experience across a diverse range of industries: - Financial Services - Software Development - ICT Service Provision - Education - Manufacturing - Wholesale - Retail
Donkeylogic Limited, Serenity, Rue de la Hougue, Castel, GY5 7EB
Contact Justin Guilbert Managing Director +44 (0) 7781 402793 email@example.com
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Excel is not always the answerDonkeylogic’s Justin Guilbert looks at situations where Excel might not be the only, or best, solution Whilst any negative statement about Excel is a little controversial – I can hear sharp intakes of breath from accountants and finance departments – bear with me. First, by way of reassurance, I am a massive fan of Excel and have been actively using it for over 20 years on both Mac and PC. It is an amazingly flexible and canvas-like framework for all manner of business and personal activities, ranging from fuel consumption monitors, through complex financial planners to interactive games. With determination, you can do almost anything in it (imagination and skill withstanding). Now the note of caution - whilst Excel can be used for almost anything that's not to say it should be. Throughout my professional career I have seen all manner of Excel-based solutions to things varying from the mundane to the ridiculous (mainly the mundane, sadly). Whilst many of them had legitimate uses and ‘did the job’, a number of them exemplified the pitfalls of assuming that Excel is always the ‘best man for the job’. Do any of these scenarios sound familiar? •
one or more operators following a list of ‘commandments’ - every week, month-end or quarter - to produce something that they don’t really understand and that they therefore subsequently ‘massage’ to get the information they need;
a horrendous labyrinth of inter-linked Excel workbooks saved across desktops and network drives with a laundry-list of broken VLOOKUPS and circular references;
users of a ‘whizzy’ spreadsheet having to click 'Cancel' on any errors that pop up and work around the functionality rather than with it - the no-longer-with-us Excel ‘expert’ (who also dabbled in Visual Basic) having long disappeared;
a giant workbook that takes considerable time to open, even longer to populate with a host of system exports, and after several days of hard graft produces reams of management information for the departmental decision-makers;
a technicolour yawn of a series of spreadsheets to which someone (presumably a fan of neoplasticist Piet Mondrian's early work) has tried to add a layer of intuition, using a somewhat poorly-judged colour palette
Although people can work with all the above scenarios, they shouldn't have to. Technology is supposed to make everyone’s lives easier after all.
Whilst Excel can be used for almost anything that's not to say it should be So what would be a suitable alternative? To my mind anything deemed ‘Management Information’ (MI) or ‘Business Intelligence’ (BI) should be easily accessible, easy to generate, straightforward to interpret, useful and secure. Accessibility is fairly simple to address and can be guaranteed through the judicious use of shortcuts, logical presentation and training. Ease of generation relates to both the process and the time required to generate the information. If MI that is needed on a regular and relatively frequent basis, is either complex to generate or takes significant time to prepare, this must be addressed. As long as the logic driving the MI can be explained and extrapolated from a businesses source system, then the process can be streamlined through the careful use
of data definition languages, programming and presentation frameworks. Presentation frameworks (typically in the format of reporting frameworks, such as Microsoft SSRS, Crystal Reports and other tools) are ideal candidates for generating easy-to-interpret MI. Excel does indeed ‘excel’ at this as well, through appropriate use of tools such as pivot tables, slicers, graphs and even PowerPivot (where a business has a compatible Sharepoint installation) or PowerBI. In theory all MI should be of some use and it’s essential that any MI produced is presented in a useful way. For example, a productivity or aged debtors report is by definition ‘useful’ but if it's presented in a format that needs dual monitors or an A1 printer to fit it all in then it's not particularly easy to share. ‘Useful’ in this sense means that the data provides a suitable summary level of detail for the intended purpose. Information security is highly important in today's connected workplace. MI relating to staff pay levels and performance, for example, need to be restricted appropriately. Whilst you can password protect an Excel workbook, this is not always infallible. It’s better to control access using something a bit more robust. At Donkeylogic we take all the above points into consideration when planning solutions for our clients and we take great pride in building robust and scalable solutions. We are not only business intelligence consultants, we are also system designers and graphic designers so we can build almost anything from the ground up and make it look appealing. We are more than happy to engage in a noobligation chat, so please contact us if you would like to find out how we can help.
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How telecoms innovation is changing the face of the workplace Mike Fawkner-Corbett, at Sure, explores how innovation in telecommunications is transforming the way we work The office is rapidly going digital. Organisations are adapting to continuously advancing new technology that is completely changing the way we communicate. Modern technology is revolutionising the workplace, with the most significant developments resulting in increased business productivity and a greater number of ways in which businesses can now communicate, both internally and externally. The office is a very different place from just a few years ago, when the typical work day involved an employee arriving at 9am and leaving at 5pm like clockwork. As the need for a work/life balance becomes increasingly recognised, many offices are moving towards a flexible working pattern. Companies are acknowledging the benefits of flexible working, which can lead to increased performance levels, improved productivity and reduced costs. Technology has been a huge enabler for flexible working. Developments such as mobile, high speed broadband, cloud, mobility and online conferencing help employees to engage with work wherever and whenever they like. These technologies are now available and affordable to even the smallest businesses and, for many, they are increasingly supporting the requirement to grow and gain a competitive edge. Work was once a place where employees turned up â&#x20AC;&#x201C; now, it is accessible anywhere, at any time. A recent study by Stanford University showed a clear rise in the productivity of staff working offsite, with a 13% performance increase in those working from home and a drop in job attrition of 50%. Staff working away from the office, took less time on their breaks, were sick less often and answered 4% more calls per minute than their office-based colleagues. The Institute of Leadership & Management
(ILM) surveyed its members and found that the old technological obstacles to flexible working have been well and truly overcome. Flexible working is now standard practice in half of the companies surveyed, with four in five managers saying they had taken advantage of flexible working at some point in the past four years.
Technology has been a huge enabler for flexible working. Developments such as mobile, high speed broadband, cloud, mobility and online conferencing help employees to engage with work wherever and whenever they like. The introduction of 4G mobile networks to the island has opened up a whole new raft of possibilities for mobile phone use by the workforce, further aiding flexible working. 4G connections have enabled much faster mobile data speeds than were previously available, completely revolutionising the online mobile experience. Applications such as web browsing, video streaming and mapping will all become far more accessible and speedy on the new network, signalling a change in the way that we use data and what we use it for. This network upgrade work has also allowed for the continuing evolution of the office, which is now not necessarily a static building
or room; we have progressed to truly mobile working with the implementation of 4G. For example, it is no longer a problem to pick up emails with large attachments on the go as 4Gâ&#x20AC;&#x2122;s increased data capacity can handle it. It is also possible to attend a conference call via video chat on a mobile phone as the capabilities of 4G will allow this to happen with a reliable connection. Communication is instantaneous, simple and cheap. Businesses can now transmit documents, videos and images anywhere in the world, both in the office and on the go. The work environment has been truly revolutionised by this enabling technology, but itâ&#x20AC;&#x2122;s not just working on the go that has rapidly evolved in recent times. For many businesses the hub of their operations remains their office, a centralised space in which the majority of their employees are situated. However, analogue communication in the office is a thing of the past and digital technologies, including instant messages, email, video conferencing and online collaboration tools, are having a huge impact on the ways businesses operate. Technology is also helping internal communications, encouraging co-workers based anywhere in the world to network effectively and presenting opportunities to increase collaborative working. Flexible working can have a positive effect on all aspects of business and, thanks to advancements in mobile technology like 4G, technology is no longer a barrier for businesses wanting to implement it. Technology is allowing employees to work more efficiently and allowing businesses to focus on more strategic objectives that drive competitive advantage and real value. An increasingly mobile and constantly connected workforce that can perform tasks from anywhere, at any time, from any device is completely changing the face of the workplace for the better.
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Electronic Document Management Systems (eDMS), what’s it all about? Andy Delaney from Logicalis looks at the benefits this type of system might deliver to local businesses In today's world of collaborative working, information seems to be expanding exponentially. This growth is making it harder to securely store and manage information while still providing easy access to those who need it. An eDMS is the answer; it brings order to this chaos by organising and categorising your information and enabling you to work more productively and efficiently. Requirements Whether you’re storing invoices, emails, correspondence, agreements or any form of multimedia, an eDMS is adaptable, flexible and can be used across many different industries. These include but are not limited to: financial services, banking, legal, utilities, retail, medical, government and insurance. Each sector has its own set of requirements and challenges, including: • • • • • • •
The need to lower risk exposure Ability to find information quickly A requirement for increased security The need to act and respond quickly to disclosure requests Increased demand for compliance requests Ability to store and process invoices Storage and management of the increasing volume of emails
By using an eDMS all of these requirements can be addressed in a straightforward and simple way. Increased productivity and cost effectiveness eDMS cover a wide variety of features and functions. Fundamentally it enables a user or business to file, share and retrieve information quickly and intuitively.
This results in an increase in productivity and provides the foundation for you to service your clients more efficiently and cost effectively. Email A specific challenge which businesses across all industries are facing is the increased volume of email. The main reason for this is that email now covers more than just a replacement for the physical paper. It has become the main communication tool for general correspondence, updates and information. Our ‘inboxes’ become overloaded with information and we are then required to spend time filtering, prioritising and managing the emails we receive, reducing overall productivity. The problem is you are only able to see what you have sent and received, which is the same for all users in your business. This creates problems with finding and tracking correspondence from others, as well as issues with compliance, audits and information transparency. An eDMS provides easy to use tools that makes the management of email become a more responsive and intuitive process. By using these tools it enables the user to store information centrally, quickly and in a controlled secure manner. Searching Finding information can be a significant challenge in current IT systems, especially when faced with deadlines, compliance requests or information disclosures. We often find ourselves searching across multiple data stores such as emails, the H, L or M drives, our financial systems or even physical filing cabinets. Sometime we may not even know where the data may reside. All of which is time-consuming, costly with no guarantee we will find what we are looking for. Now imagine having all of your information
managed centrally and one available search tool which enables you to quickly find what you are after. You could search for any word in any document, by date, by reference, by document type, by application or even search by excluding words you don’t want to appear. Imagine how much quicker that would be. Imagine knowing that your search will look through everything and imagine the customer service you could provide if that information was instantly available on your screen. All this is a reality by using an eDMS. Security With an increased awareness and focus on security, it is vital that information is stored in a manner which reflects the security needs of the business. Increasingly businesses are seeing information being saved in areas that are not sufficiently locked down or users are moving, losing or deleting information. An eDMS provides multiple layers of security, giving the business greater access control and most importantly it provides an auditable record of all users’ activities at document level, enabling the business to provide complete transparency and visibility on its information. An experienced pair of hands At Logicalis we are highly experienced with implementing document management solutions and have over 15 years’ experience of installing and configuring systems for the local market across many different industries. Our dedicated team is focused on providing the skills, expertise and knowledge needed for understanding your business needs, no matter which industry you work in or size of your business. Their aim is to deliver tailored and scalable solutions to address your document management needs.
www.je.logicalis.com | www.gg.logicalis.com
What is Electronic Document Management and why should you use it? An electronic document management system is a secure, centralised and audited storage of all your documents, providing you the tools to file, share and retrieve information in a cost effective and efficient manner. Many businesses rely on manual processes for the filing of documents, which is generally a time consuming task. With the added challenge of increased email correspondence, the requirement for collaboration, a heightened awareness for security and the need to retrieve data quickly, this has become a significant burden and cost on businesses. Using an electronic document management solution addresses these issues and allows individuals to quickly and intuitively file, share and retrieve information. The result of this is an increase in productivity and provides the
The business benefits: Reduce overheads for the filing of documents and emails Improve business process and reduction in processing costs An increase in productivity A centralised information store for all documents Readily facilitate â&#x20AC;&#x2DC;subject data requestsâ&#x20AC;&#x2122;
foundation for you to service your clients more efficiently and cost effectively.
Extensive security capabilities
Our Business Solutions team are focused on providing the skills, expertise
Document level Auditing
and knowledge needed for understanding your business requirements.
The ability to retrieve documents and information quickly
Their aim is to deliver tailored and scalable solutions to address your electronic document management needs.
For more information on how Logicalis can work with you to provide the best solution for your business, please call our experts in Jersey on 288088 or Guernsey on 737000 for a free no obligation and confidential discussion.
Provides Version control Ability to share information across your business Improve Regulatory compliance
Guernsey +44 (0) 1481 737 000 | Email firstname.lastname@example.org | Jersey +44 (0) 1534 288 088 | Email email@example.com
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The impact of social media on individual learning Contact asked Zoe Parkinson, currently studying English at Bristol University, to consider the role social media is playing within education
The influx of social media usage in recent years has challenged our approach to education. As a result of the technological advancements in the modern era, many educators have been pushed to keep up with the tide of social media use. Yet this technological epidemic carries more baggage than a string of a few teenagers on their mobile phones, since, with the rise of social media comes the birth of a new type of learner. As outlined by The Telegraph in an article called ‘How the Internet is making us stupid’, research from neuroscientist Michael Merzenich shows ‘our brains are being massively remodelled by our ever-intensifying use of the web and related media’. Social media is quickly reconfiguring the user’s method of obtaining information. The social media age has produced a sense of urgency within our society. We pride ourselves on finding the latest technology that produces the quickest means to carry out our daily routine. In conjunction with this notion, social media users are going to great lengths to instantly publicise their activity online. Of course, this sense of immediacy has also reflected onto modes of learning. Nowadays, learners hold a great amount of expectation and reliance on instantaneous learning. Admittedly, I am no exception to this sense of impatience. Living in an age where there is a high demand for ready-to-hand information, many pupils now lack the interest in extended research. A large proportion of the resources available on the Internet remain untouched as students are less inclined to delve any further into the web behind the first few links presented by a search engine. More than ever, it seems that very few people are prepared to reach beyond the swipe of a touch screen. Research appears to have affirmed society’s lazy tendencies
claiming that one in six Britons are too lazy to get up to change TV channel. While the web has produced a kaleidoscope of educational resources at one’s fingertips, it seems that the immediacy and accessibility of information poses issues within the education arena. More than ever, pupils are beginning to look for immediate solutions within the workplace, thus jeopardising the accuracy of their work in exchange for a few shortcuts. And who can blame them? It is much easier to adopt the stance of an online critic as opposed to formulating an argument for oneself.
It seems there is more emphasis on the ability to quickly research and obtain information, putting one’s own acquired knowledge on the sideline. In any case, it is hard not to be influenced by the overpowering rhetoric splashed across the Internet. Consequently, however, there is an evident lack of self-thinking and initiative amongst students in the social media era. In my opinion, we are all at risk of losing our individuality in the face of borrowing the ready-made online opinions. Yet this lack of individual thinking spans into more crevasses than just the vicinity of the classroom. On countless occasions I have overheard people in the pub adopt the
viewpoints of public figures as their own opinion. More than ever it seems that knowledge now rests upon the ability to regurgitate given information. In the words of Samuel Johnson, ‘knowledge is of two kinds. We know a subject ourselves, or we know where we can find information upon it’. I would like to argue that this quotation still holds true in today’s society, yet I would also like to suggest that there has since been a shift in prioritising the accessibility of information. It seems there is more emphasis on the ability to quickly research and obtain information, putting one’s own acquired knowledge on the sideline. Many have outlined the positive influence of technological advancements. Thanks to social media, the Internet is now fed into as well as consumed by its users. Information that was once merely delivered to our screens is now also driven by us. As a community, great progress has been made through collective investigation. But as individuals we need to regain the ability to think for ourselves. Nicholas Carr, acclaimed author of The Shallows: What the Internet is Doing to Our Brains, expands on this point in claiming that social media users ‘are evolving from cultivators of personal knowledge into hunters and gatherers in the electronic data forest. In the process, we seem fated to sacrifice much of what makes our minds so interesting’. In the scheme of these grand technological advances we must be cautious not to sacrifice individual thinking.
Are you leading…. or are you too busy managing? Chris Edwards, head of postgraduate programmes at the GTA University Centre, looks at how effective management and leadership is a skill which can be learnt and why it needs to be on every organisation’s agenda
A key aim of the 2014 Guernsey Employer Skills Survey* was to identify skill shortages and gaps within the island. The survey ranks ‘technical, practical or job specific skills’ as the top skills gap (77%), but the next five skill gaps are generic management skills – planning and organising (55%), problem solving (54%), management (51%) and leadership (43%). Skill gaps can significantly impact an organisation’s ability to remain competitive (if the employees do not have the right knowledge, skills and abilities to take the business forward). Addressing skills gaps is likely to increase productivity and competitiveness across the Guernsey economy; however, if not addressed, the danger is that skills gaps may widen. The report suggests that management and leadership skills are not top on the executive development agenda; the focus instead having been on the development of technical skills. Indeed, the report finds that management and leadership training ranked low in terms of training taken up in the last 12 months. And yet at the same time the report tells us that, when asked about future skill requirements, many employers cite higher order leadership and management skills as being key to their businesses. What we see here is recognition that strong leadership and management skills are critical to success but that they are not skills to which employers are necessarily giving enough attention. Arguably, leadership is the most neglected success factor in creating business growth. It may be that some owners and managers are unaware of, or lack experience of, the power of a really good leadership programme; however, it is probably more likely to be the case that they do not see that
they can make the time away from the office to invest in such development. Such managers may often end up spending the majority of their time working ‘in the business’ rather than working ‘on the business’. A good manager must see fit to invest in him/herself to ensure that they have the skills to provide the leadership the organisation requires. Ultimately, the organisation's effectiveness will rise or fall by the quality of their leadership skills. So is it simply a lack of awareness of these opportunities that prevents more organisations from benefitting from leadership and management training available or is it something else? To help answer this question, the GTA University Centre has spent time talking to senior managers and leaders about leadership development needs. The GTA has now partnered with Cranfield University School of Management which is ranked amongst the best in the world for its leadership programmes, to create a unique opportunity for senior managers and leaders to experience the Cranfield School of Management’s personal and practical approach to leadership development here on Guernsey. We believe this is a first for the Channel Islands’ business community, a rapid response to a skills gap and a convenient, flexible and time efficient approach to learning and leadership development. The programme is designed to enable executives at all levels to significantly improve their leadership effectiveness with a focus on delivering enhanced business results.
the College of Further Education, locally based training companies, universities and professional institutes. A good example of the collaborative efforts is the range of Chartered Management Institute programmes offered in partnership by the GTA, the GCFE and the CMI. Organisations that have benefited from the CMI series appreciate the quality, the consistency of its approach and the continuous, progressive nature of the training. Gaining a recognisable qualification is often important and the CMI, MBA and IoD programmes all provide this but sometimes it is more important to design training to a specific organisational need and a number of locally based organisations can offer this in isolation or in partnership. Evidence from the skills survey shows that the need for management and leadership skills is well understood. Technical and specialist programmes of learning are invariably well attended perhaps because of the legal obligation to hold qualifications in certain key positions of a company yet management and leadership is often treated as optional. It believes that businesses, government agencies, non-profits, and educational organisations need leaders who can effectively navigate complex, changing situations and get the job done. *The 2014 Guernsey Employer Skills Survey was commissioned by the States of Guernsey of Commerce and Employment Department and Skills Guernsey to provide an evidence base for an island wide skills strategy.
The GTA also works in partnership with other providers of leadership and management training courses including
The world’s first 3D adjustable workstation Designed to give you a fully supported ‘neutral’ posture no matter what office task you need to perform Perfect for Sit-Stand working, the Zenki workstation height adjusts electronically to fit everybody The innovative primary work surface is angle-adjustable to minimise strain on your neck, shoulders, wrists & arms as you change from task to task Available with a full range of ergonomic seating, Zenki® is the future at work
To experience Zenki® and our full range of ergonomic seating, or to book your assessment, contact Nick Guillemette at Prime Practice Tel: 07781 156118 or email firstname.lastname@example.org Prime Practice has been championing ‘good ergonomics’ and providing workstation assessments since 1998 Come and talk to the experts or visit our website at primepracticeguernsey.co.uk
PRAC T IC E A F OCU SPRIM ON EF IN AN CE
Future-proofing your workstation
Nick Guillemette of Prime Practice takes a look at ‘Sit-Stand’ working and considers taking a slightly different approach
With the advent of ‘agile working’ and much animated debate about the perils of too much sitting, it’s very important to take stock of a few key factors before making any knee-jerk decisions on major changes to your employees’ working practices. Sit-stand office desks have been available for almost 20 years, however, UK interest has grown significantly only in the last year or two. Whilst there are all sorts of scare stories being circulated, the simple truth is that there is genuine (and substantial) evidence that sedentary lifestyles that are now common amongst office workers can lead to type 2 diabetes, other cardiovascular problems and obesity. Although, it may seem immediately obvious that too much sitting (i.e. not enough exercise) might lead to obesity, the likely outcome represents a major cause for concern. But should we really be telling people to stand more? Is this truly the answer? We feel that the message should be ‘sit less’ which is not the same thing at all. Too much standing can be bad for you too. Standing workers may be susceptible to various conditions such as varicose veins, aching muscles, hazardous pressure on hip, knee and ankle joints, damaged feet and, whilst standing may not be directly attributable to cardiovascular disease, it will exacerbate an existing heart condition if done for hours. I have been treating RSI and many other back and neck complaints for over 20 years now. The hidden workstation danger is static loading. This happens when any static posture is adopted, and held for a long period of time, usually whilst performing a specific function or task. Static loading places the body under tremendous stress and radically increases the likelihood of repetitive strain injury or the development
of upper-limb disorders. So, when we look at sit-stand working as a concept, simply replacing a static sitting posture with a static standing one is not the solution. You could potentially be replacing one set of problems with another. We feel that the answer is to ‘keep it moving’ and to vary your working posture continually throughout the day.
The hidden danger is static loading. Only 40% of workers sit in an office chair that actually fits them It’s certainly an alarming statistic. Office ergonomics has come a long way over the past 20 years and Prime Practice has been at the forefront, offering its expertise and advice through workstation assessments. It now focuses on providing the very best solutions to meet individual needs, combining the assessment process with state-of-the-art workstation equipment. The positive news is that today’s ‘office furniture’ is designed with the end-user in mind. In order to ‘keep it moving’ all of the workstation products we offer are made to do just that; they adjust around you, provide you with optimum support where you need it and, by providing a dynamic movement function, they encourage you to continually vary your posture. We’re delighted to be the local agents for Ergochair, manufacturer of the Adapt® range of made-to-measure office chairs and also to introduce the Zenki® 3D workstation to Guernsey for the very first time.
We hope that by holding events such as our recent presentation day at Les Cotils, we can encourage as many companies as possible to explore ways in which they can improve the wellbeing of their staff and achieve this through a holistic workstation assessment programme with us to guide them. The way people are working is changing and it’s, without doubt, an education process. Feedback from our recent presentation day has demonstrated to us that people are really beginning to take on board the fact that good posture at work can make an enormous difference to your productivity and wellbeing. These were just a few of the comments we had: ‘It’s amazing how office chairs and now desks have developed over the recent years. After watching and listening I was left in no doubt that it is going to become increasingly important to make sure that people have the right chair and desk.’ ‘Having spent eight hours behind my desk I could certainly see the benefits of the Zenki’ ‘Much depends on the right attitude of the employer. Do they wish their staff to be happy and safe at their workplace or don’t they care that absenteeism from work-related injuries is on the increase.’ ‘Demonstrating that you do care about your staff’s health, comfort and well-being generates huge amounts of goodwill and must improve their productivity.’ I recommend to any employer who may be considering investing in a Zenki Adustable Workstation to try one out to see how it benefits their employees. Have the Zenki for a week. I can instruct your staff on how best to use it before you commit to spending money on a whole series of them.
I S LE O F MA N
Isle of Man We take a look at one of the finance centres a bit closer to home â&#x20AC;&#x201C; considering in particular its activity in the eGaming field.
The Isle of Man has a well-established presence in the eGaming market and runs a comprehensive annual marketing campaign. The sector is regulated by the Gambling Supervision Commission which ensures the responsible management of the industry under three principles: ensuring children and other vulnerable persons are not harmed or exploited by gambling; that games are fair and players receive their true winnings and that gambling is kept crime free. Adherence to these principles are checked through comprehensive due diligence on
Given the sometimes less than favourable press the sector can attract, this type of control is essential from both a general reputational point of view and also as a means of attracting responsible operators to its shores.
potential licence holders to assist in the establishment of new business on the island, and will be seen actively promoting the services at all the main industry events. The island claims that its commitment to growth in this sector and its â&#x20AC;&#x2DC;can-doâ&#x20AC;&#x2122; attitude sets it apart from other competitor jurisdictions. Its success is clearly without question. The figures speak for themselves.
The Isle of Man Government is clearly committed to the development of the sector and has established a dedicated eGaming team in the Department of Economic Development. The team works closely with
Numbers of licensees are increasing and now include some significant players (no pun intended) in the market place such as Microgaming, PokerStars and Playtech. The sector employs around 800 people
potential licensees, regular inspections and a robust complaints procedure.
IS L E OF M AN
The Isle of Man Government is clearly committed to the development of the sector and has established a dedicated e-Gaming team in the Department of Economic Development.
and contributes around £165 million to the exchequer, accounting for about 8% of the national income. With its extremely proactive approach to this sector, the island will no doubt continue to succeed. So how worried should we be? Guernsey’s business and revenue generation in this sector comes via the Alderney eGaming licensing regime. Alderney licensees are by law permitted to take advantage of the infrastructure available in Guernsey including modern hosting facilities and telecommunication network, datacentres, fiduciary and legal service providers.
The Alderney Gambling Control Commission (AGCC) was established in May 2000 – a year before the Isle of Man’s regulatory legislation was established. The Commission, consisting of the chairman and three members, is independent and non political, and regulates eGambling on behalf of the States of Alderney, ensuring that its regulatory and supervisory approach meets the very highest of international standards.
This pioneering inclination is demonstrated in the role Alderney is currently playing in the initiative to create international pooling across different jurisdictions. This is a perfect example of how innovative thinking and premium regulation can respond to the changing requirements of business to produce a ground-breaking offering. According to Robin Le Prevost, director of Alderney’s eCommerce development:
Renowned for its innovative and market-leading approach Alderney has been a front runner on many occasions compared with its main competitors (Malta , Gibraltar and the Isle of Man).
‘Operators are increasingly looking towards regulators to come up with creative solutions that will allow their businesses to grow as well as offer the best standards of protection. Alderney is now the largest hub
I S LEF O F MA FO CU S ON I NA N C EN
Renowned for its innovative and market-leading approach Alderney has been a front runner on many occasions compared with its main competitors (Malta , Gibraltar and the Isle of Man) for B2B services in the world and we currently transmit more internet eGambling traffic than any other location with the technical capability to expand even further.
telecommunications operators to technical support, fiduciary services to legal advice. A dedicated website and the regular
‘Our strategy has always been to evolve in response to the commercial and regulatory landscape and we have seen many changes. Our previous focus on the UK market has been replaced with a much broader base of licensees from across the globe serving numerous international markets.’ The marketing and promotional activity undertaken for Alderney is perhaps a good example of public/private sector collaboration, with a consortium of service providers all playing an active role and a financial contribution. The ‘partners’ as they are known, represent the range of services that any incumbent would require, from
should we be?’ Well any marketing planning should include a full awareness of what the competition is up to. And this sector is becoming increasingly competitive. Aside from the established competitors, Jersey is a relative newcomer to the market, and with both its excellent reputation in the financial services arena and its proximity, it could pose a threat.
production ‘eFocused’ – a ‘mini magazine’ with contributions from licensees and suppliers, indicate Alderney’s on-going drive to maintain its position in the market place.
But if we continue to lead the way Alderney (and Guernsey’s) on-going success should be safe. A new favourable licence fee structure was introduced earlier this year meaning new operators can expect a 50% reduction in fees for their first year of operation; enquiries continue to come in and our pioneering tendency is going strong.
So going back to the question ‘how worried
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TravelSolutions' Amanda Eulenkamp explains the complexities of making travel arrangements for our local sports community Sports Travel (especially inter-island) is a hot topic now, for both teams and individuals, who are often juniors and whose parents are paying for their travel. I’ve been involved in sports travel both as a travel agent and as a parent, so I know first-hand how costs can escalate the further your child progresses! TravelSolutions deals with many sports teams in both Guernsey and Jersey – including Guernsey Football Club, Guernsey Rugby Academy, Guernsey Hockey and Jersey and Guernsey Squash. In addition, we hold the contracts to make the travel arrangements for the States of Guernsey. As we are coming to the end of the football, hockey and rugby seasons it is a time to reflect on how travel is viewed, both from an agent’s and a team's point of view. To this end, I asked Hugh Raymond, chairman of the Jersey Sports Council, to pose a few relevant questions: HR: The question ‘should we use a travel agent to book flights and ferry crossings or do it ourselves?’ is raised at just about every committee meeting attended by those with responsibility for travel arrangements. AE: Using an agent creates huge time saving for a volunteer, who often has to do this job during the evening or at weekends when group departments are traditionally shut – I often answer emails and calls outside of normal office hours. A travel agent's relationship with an airline or other travel provider is usually infinitely better than the
client's, simply due to the amount of bookings generated through the agent. This can result in better fares, more flexible deadlines for submitting names, and better payment options – and awareness of any changes in procedure by the carriers. The agent also offers a ‘one-stop-shop’ for the sports team/person, issuing just one invoice that often covers flights/ transfers/hotel, meaning easier and therefore quicker reconciliation for the treasurer. There is a small fee (currently £5 per person) attached to booking through us, but we believe it represents good value for money, bearing in mind we take the worry out of the process. In the case of inter-island travel particularly, an agent is able to deal with both Aurigny and Blue Islands, sourcing the best fares, numbers (remembering that any group over 21/23 in number has to deal with both airlines) and often ‘juggling’ seats to give the client the best service. HR: Can a travel agent block book, giving numbers rather than names? AE: This can depend on the terms and conditions of the carrier, but generally, names can be submitted slightly later than would be normal. Often, too, an agent can ‘hold’ seats that a member of the public may not be able to. HR: If the event is cancelled through no fault of the sporting group, what can the travel agent do to get reimbursement? AE: Nearly all travel arrangements now are non-refundable, particularly group bookings – therefore we strongly
recommend insurance to cover for these occurrences. However, we can, and have negotiated contracts with air, hotel and coach suppliers that do give free cancellations up to, for example, 1pm the day before arrival. HR: What if flights and ferries are cancelled due to weather or technical problems, and the next flight or arrangements do not fit in with the sports event they were travelling to? Do they lose the arrangements and monies? AE: It is the carrier’s responsibility to get you to the point of arrival in a timely manner, however, in these circumstances the carrier should refund their monies. Obviously this doesn’t help onward arrangements, and again, travel insurance is strongly advised. HR: Are there any other benefits to using a travel agent? AE: We are able to co-ordinate between various sports teams and therefore create savings. For example, sharing a charter between two teams in order to utilise the often empty return sectors of a ircraft repositioning. In conclusion, I hope the above shows how the use of a travel agent with experience in group and sports travel can be a positive move for local groups, and can ease the administrative burden on their treasurer or secretary.
NE W MEMBER S including the Disability Strategy and Ageing Well in the Bailiwick and co-founded the Guernsey Disability Alliance.
Health Information Guernsey Health Information Guernsey (HIG) offers free confidential and impartial information on health related subjects, signposting to charities, support groups and professionals. Awarded a Health Care Bursary in 1998, the services offered by the charity have increased beyond those originally envisaged. HIG is increasingly involved with States departments and focus groups on a range of issues
The Fractional Ownership Consultancy Limited The Fractional Ownership Consultancy Limited provides developers of worldwide holiday property with legal structuring, administration and consumer finance solutions enabling them to offer fractional ownership as part of their marketing mix. Over 12 years ago the individuals comprising FOC were asked by a developer in Portugal to construct a legal mechanism which would
As an organisation La FROG strives to promote French language and culture in Guernsey.
The charity operates the Voluntary Car Scheme on behalf of HSSD and runs The Listening Post which enables the public to express views on the delivery of health care services. Supporting carers of all ages is a continuing priority, and projects now include a child carers initiative with local schools and colleges. The charity was awarded the Queenâ&#x20AC;&#x2122;s Award for Volunteers in 2010, and was runner up in the Guernsey Awards for Achievement 2015.
facilitate the sale of fractional product on their resorts. After years of successful operation and refinement it was decided that the product, and most importantly the back office systems, were robust and ready to be rolled out to other developers and territories. They have since successfully implemented fractional ownership on a number of developments in Portugal, Spain, Greece, the UK, Turkey, Florida, Cyprus and Cape Verde. FOC now has over 10,000 fractions under management and has just launched OysterShare - a direct and equitable alternative to traditional shared property ownership, usage and holiday experience models.
Whether completely new to the island or just looking to brush up on your French, La FROG offers a friendly welcome in a relaxed social environment and can offer teaching on demand. Anybody interested is free to join, with friends, family or colleagues. La FROG wishes to create a community which offers friendship, networking, learning opportunities and general social get-togethers.
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ACCOU N T IN G
How is the forecast looking? Andy Gill from AG Accounting considers the importance of financial planning The lack of planning and control of cash resources is the reason often given for the failure of many small businesses. Good forecasting can help reduce your business risk. Much like a map helps you plan a long road trip, a financial forecast (or a cash budget, cashflow, or financial plan) helps you achieve your goals and get your business to where you want it to be. It’s basically a tool that allows you to use your resources where they're most needed, so you can control the cash flow of your business, instead of it controlling you. It allows you to control your money so you are more likely to achieve your desired profit. What is a financial forecast? A financial forecast is simply a financial plan or budget for your business. It is an estimate of two essential future financial outcomes for a business – your projected income and expenses. Create a cashflow forecast by adding income and expenses as they are due. You will then know exactly how much you need to make every month for a profitable business. Predicting the financial future of your business is not easy, especially if you are starting a business and do not have a trading history or you may not have the expertise. Initially, your financial forecasts will be inexact and inaccurate. However, frequent forecasting with adjustments as required will promote more accurate forecasting.
Why bother? The financial forecast is critical to your business plan, especially if it is for the purpose of getting a bank loan. More importantly, you are an investor in your own business and you must have confidence in the validity of your business concept. A financial forecast is a vital tool in the financial management of your business and, like your business plan, requires regular review and amendment to be effective. Once the period for which you prepared the budget is over, be sure to compare the actual results against your budget forecasts. Examine why variations have occurred, take any remedial action necessary to correct the problem, or plan for them accordingly in your next budget. Advantages of an effective financial forecast: •
Demonstrates the financial viability of a new business venture. Allows you to construct a model of how your business might perform financially if certain strategies, events and plans are carried out.
Allows you to measure the actual financial operation of the business against the forecast financial plan and make adjustments where necessary.
• Allows you to guide your business in the
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right direction and take control of your cash flow. • Provides a benchmark against which to measure future performance. • Identifies potential risks and cash shortfalls to keep the business out of financial trouble. • Provides an estimate of future cash needs and whether additional investment or borrowing is necessary. •
Assists you to secure a bank loan or other funding. Lenders and investors require financial forecasts to show your capacity to repay the loan.
• Allows you to see 'what if' scenarios and identify funding for contingencies Consider outsourcing Whether you are a new business start up or a small to medium-sized operation seeking to get a better handle on the finances, outsourcing some or all of your budgeting processes and planning may be the solution. It can be a highly cost-effective option, allowing you to concentrate on your core business. AG Accounting offers the full range of accountancy services and can assist you to put systems and business processes in place. Financial forecasting is a vital function for any operation irrespective of size and is a key enabler towards a highly profitable successful business.
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AG Accounting Services Limited ACCOUNTING
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B U S I N ES S IN THE C OMMUN IT Y
In the sporting community with Generali Worldwide Sport and fitness activities on the island got a big boost last month when Generali Worldwide announced it had made a £90,000 donation to the Guernsey Sports Commission. The funds will be used over a three-year period to benefit coaching and community sport participation at all levels. Generali Worldwide has made the donation to help the commission bring the maximum benefits to the widest possible audience. Plans for how the donation will be used include activities to promote a healthy and active lifestyle, engaging more girls in sport, youth outreach and sports coaching programmes. ‘Generali Worldwide has been involved in local sport for some years now. As well as the Guernsey Island Games Association sponsorship, we have worked with the Sports Commission on community programmes like Get Active and the high performance Rising Stars initiative. We have been impressed with the breadth of the commission’s work over the last 10 years, which benefits so many different people and groups in the community in Guernsey,’ states Giorgio Daboni, Generali’s chief executive officer. ‘We believe this donation will benefit 48
people of all ages, sporting interests and abilities and extend the great work they do with other community groups, such as the Youth Commission.’
education opportunities for all coaches. Additionally, we want to provide more opportunities for our ‘level 3’ coaches to further develop their careers.’
In line with the Sports Commission’s aim of ‘more coaches, better coaches’, a portion of the money will be funnelled into enhancing the effectiveness and expertise of Guernsey’s coaching community. ‘We are fine-tuning a coach development plan which will benefit coaches of all levels. Our plans will have a positive impact on people helping sports at grass-roots level in clubs across the island, as well the coaches working with our high performance athletes,’ says Tim Newenham, CEO of the Guernsey Sports Commission.
Some of Guernsey’s sports coaches already felt the benefits of this funds boost when Olympic silver medalist and badminton player Gail Emms visited the island in April. Gail shared her experiences of sport at the highest level as part of the Commission’s ‘more coaches, better coaches’ programme. Jeremy Frith, performance director with the Guernsey Sports Commission commented, ‘It was a wonderful opportunity for our coaches and athletes to gain access to one of Britain’s top performers. Her insight as a player and someone who has coached and competed at the highest level was invaluable.’
‘We know that having more coaches and better coaches has a positive and long-term effect on sports participation and performance standards and we can now strengthen the work we are doing in this area. We will be engaging with our new coach mentors to leverage the expertise we have on the island and also looking at
As well as the coaching initiatives, the donation will also be used to boost a number of community sports programmes that will be accessible to a broad section of the population. Generali Worldwide has
B U S IN E S S IN T H E COM M U NIT Y
previously sponsored the annual Get Active programme, which last year offered 90 free sports and activity sessions designed to encourage more people to try out new sports. ‘We are going to continue to develop this successful programme,’ explains Jenny Murphy, sports development officer. ‘It will become a more regular initiative with hopefully something for everyone to try. Additionally, we are looking at more activities for young people and will also be focusing on getting more girls and women active.’ ‘This very generous donation means we have been able to put long-term plans into place around coaching initiatives and also allows us to reach more people with an enhanced and extended programme of community activities. We can also introduce new initiatives that can benefit all islanders and get even more people enjoying the benefits of an active lifestyle,’ adds Tim. Look out for the Generali Family Fun Day on 30 May. Held at the KGV, the day
will offer sports taster sessions, fun for younger members of the family and a BBQ. Jenny urges: ‘Come along on the day
Having more coaches and better coaches has a positive and long-term effect on sports participation and performance standards and we can now strengthen the work we are doing in this area
sports, touch rugby and much more!’ Generali Worldwide is also the Guernsey Island Games Association sponsor. The Guernsey Island Games team is busy getting ready for the Jersey games that start on 27 June. Over 300 athletes, coaches and team managers will travel to Jersey and medal hopes are high. While the Games are a bi-annual event, Generali Worldwide extends the benefit of the sponsorship by giving sport bursaries that are used to boost training, buy new equipment, attract new participants and generally help to ensure that the future of the 24 Island Games’ sports is in great shape. From funding a trip to a tennis coaching conference to buying new bows for the archery club, these bursaries have a positive impact from grass-roots level up to the high performance athletes who will be representing the island this summer.
to try badminton, boxing, fencing, football, Gaelic football, rugby, sailing, softball, street 49
B U S I N ES S IN THE C OMMUN IT Y
Ogier's staff raises ÂŁ5,600 for Young People Guernsey
Bedell supports ladies four rowing team Lihou will benefit from the 2015 Harbour Carnival
Swoffers raises money for Autism Guernsey
Ravenscroft donates microfilm reader to Priaulx Library
State Street makes donation to Judo Association
Next Generation IT offers IT support to Guernsey Community Foundation
New play equipment and garden for Le Rondin
1st Central brings Lennie to Guernsey
ABN AMRO supports golf development squad
V ICT OR H U G O M U S IC F E S T I VAL
Actors, music, occupation, liberation It isn’t easy to sell classical music these days but where one can take the best in musical performance, the best in dramatic performance and add a tale of strong local interest, it really isn’t asking too much of a concert promoter to fill a concert hall. So, take the octet of the Berlin Philharmonic and Trevor Eve and Sharon Maughan of high-rating TV shows ‘Waking the Dead’ and ‘Holby City’ and interweave stories of occupation and liberation into the mix – and there you have it. A formula for success? ‘Well, it’s all in the preparation too’, says Richard de la Rue, one time bank manager and now festival director speaking of the opening event in the Victor Hugo International Music Festival. Some four years ago, Chris Betley, Guernsey’s honorary German consul, developed the idea of involving the Berlin Philharmonic in marking the 70th anniversary of Guernsey’s liberation. He approached Richard to discuss the logistics - however the costs of bringing over a 100-strong orchestra and finding a suitable venue proved challenging. A more realistic prospect was soon identified. ‘St James caters for chamber music better than any other venue in Guernsey so it was always pointing towards the octet as the answer’, says Richard. ‘Besides, add a pianist
to an octet such as Peter Donohoe and you can make up pretty much any ensemble in the chamber repertoire.’ Stefan Dohr, the principal horn player of the Berlin Philharmonic, was the main contact in Berlin and his advice was to try to find some reading material for the concert, something he had found to be a successful approach in other circumstances marking a special event. Chris and Richard scratched their heads for something appropriate to liberation. It was Amanda Bennett, chief librarian of the Priaulx Library, who hit upon a possible solution. She said there was an archive of letters and diaries at the Priaulx Libray and asked if that would be of use. A researcher was engaged to dig deep into the island’s libraries and archives and a public appeal was made for original stories relating to people’s experiences of those times. Sophie Frankford, a music graduate, beavered away in Guernsey and Jersey and produced a file of interesting material to which was added several brand new personal stories in response to the appeal. Editor Alan Cross, retired academic vice-principal of Elizabeth College, assembled selected letters and excerpts of memoirs into a script for a narrator telling the island's story of the years 1940-45. With roughly half the script originating from a
female voice it was decided to go for two narrators. Initial enquiries revealed that no well-known actor would commit to this engagement whilst there was a chance of film or television work coming in. This meant serious searching could not begin until eight weeks before the event. Tension heightened. With less than four weeks before the event on 8 May, Trevor Eve and his wife Sharon Maughan finally agreed to come but only after several weeks’ negotiations. Palpable relief! Underlying the lead-up to the opening concert, Andreas Tautscher of Deutsche Bank led regular meetings of all the parties involved including co-sponsor Mourant Ozannes, represented by senior partner Rob Shepherd. ‘Their personal interest and support has been critical to this project’, said Richard. ‘Andreas was also insistent that the script should not be sanitised of the more unpleasant aspects of occupation out of a desire not to offend our guests.’ Richard found this defence of the integrity of the story was just one of many admirable qualities in the sponsors. ‘The grand beneficent gesture in which some sponsors engaged 30 years ago is replaced today with a genuine desire to be part of the community making things happen. Long may they continue and succeed.’
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UICAT FOCU S OED N F NA NION CE
Blanchelande College The benefits of a co-educational environment
Life is co-educational. Many, if not all schools claim that they ‘prepare children for life. Given that we live in a co-educational world, this preparation can only really be possible in a co-educational school,’ said Nigel Lashbrook, headmaster at Oakham School, Rutland. As educators, we have a duty, in partnership with parents, to prepare children for the world in which they live. Fully co-ed schools, with good parental engagement, provide a mutually supportive environment for girls and boys to learn from each other. They begin to understand how different people think and act, as well as learning to appreciate that there is more than one way of tackling a problem. Through mixed collaboration, they learn the importance of valuing and respecting diverse opinion, preparing them for this environment well before they enter the workplace, giving them real advantage. Good teachers recognise that all pupils learn differently regardless of gender, and different learning styles suit different children. The key to a successful learning formula for all pupils is making lessons engaging and challenging to all. Good schools have systems in place to allow teachers to understand every pupil individually and to tailor their teaching methods to get the very best from them. According to Professor Alan Smithers, director of education and employment research at the University of Birmingham, ‘There are no overriding advantages for single-sex schools on educational grounds. Studies all over the world have failed to detect any major differences.’ Worldwide research, undertaken by 52
Education specialist John Hattie clearly shows that there are far more significant factors on the outcomes for girls and boys, than the make-up of the school they attend. These include the quality of relationship between staff and pupils and quality of feedback pupils receive on their work. Blanchelande College becomes Guernsey’s first all age co-educational independent school from September 2015, with the addition of admittance for boys from year seven upwards. Blanchelande and all truly co-ed schools are gender equal environments that enable all pupils to choose and excel at their chosen subjects and activities. Andrew Warren, college principal, explains: ‘Here at Blanchelande, we have a proven track record in raising the confidence and self-esteem of pupils who join us. We recognise that this is the key to unleashing their full potential; to inspire them to go on and succeed. Our school ethos, excellent pastoral care, consistency of teaching and wonderful natural environment, coupled with our small class sizes, limited to only 20 pupils, enable us to lay down individual ‘stretch and challenge’ programmes, or ‘support systems’ so that each pupil can fulfil a complete journey with us and enter society as well a rounded, motivated individual. ‘Friendships develop naturally, in a well-supervised environment. A particular success is our after-school club which runs until 5.30pm each day, providing good flexibility for working parents, and the ideal environment for pupils to take part in a range of activities, including cookery, gardening, art and puzzles. We observe that, for each activity, the girls and boys bring different perspectives to the table, and they
learn from each other, banishing stereotypes.’ And this is what the parents themselves have to say: ‘My son is in the infant department having joined in pre-school. We really wanted a co-ed environment for him as we feel the presence of girls will have a calming influence. When we went to visit the college before deciding on schools, we were immediately impressed by the confidence and good manners of the pupils we met, and the outdoor environment just blew us away. We couldn’t think of a better place to ensure a happy educational start for our son.’ ‘My daughters are in the infant and junior departments, having joined last year from a single-sex school. The possibility of Blanchelande becoming a fully co-educational school was one of the factors which influenced my choice, together with relatively small class sizes and excellent pastoral care. We knew that our daughters would be cared for in a family environment and would flourish. This is exactly what has happened and we wish that we had moved them earlier.’ ‘Whilst a co-ed environment wasn’t a deciding factor in our choice, our experience has been very positive. We feel that any problems usually associated with groups of girls are dispersed by the mix-up with the boys. Our daughter is in a very happy environment and forming good friendships. She has also improved her maths and literacy standards since her move, so we can only put this down to her being more content and therefore more receptive to learning. We feel that her teacher really understands her and how to get the best out of her.’
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TO U R I S M & HOSPITA LITY
Contact spoke to Luke Wheadon, managing director of the Bella Group and head of Chamber’s tourism and hospitality sub-group
Luke, members of the sub-group, together with head of tourism Mike Hopkins have been putting the hours in behind the scenes to create a 10-year tourism strategy. The culmination of the best part of 18 months’ work is an extremely comprehensive document that the group has recently been rolling out to other States departments and which will be available to the general public. ‘It’s not just a strategy document that contains nothing more than a list of aspirations,’ explained Luke. ‘The overriding goal of the plan is to generate growth in the
tourism sector. We have created 23 mini business plans, each with specific objectives, actions and timeframes. They have been prioritised against their cost of implementation and, most importantly, the potential return they can deliver in terms of economic impact for the sector and the island. ‘Some have already been achieved: obtaining funding for a TV campaign for example; establishing the Bailiwick Ambassador Scheme – a comprehensive training programme for staff working within the industry. Others might not start for another year or so. Overall they create a
framework for the sector for the next decade with the ultimate goal of delivering incremental growth in the industry.’ With ‘collaboration’ being very much a ‘mot du jour’, Luke is rightly proud of what has been achieved between the industry and the public sector. ‘The support that various departments have given, both to the work we have been doing and to the sector in general has been fantastic. We have presented our plans to various States departments – from Harbours to Environment, from Treasury and Resources to the Airport. Without exception they have all been incredibly supportive of what we are
T OU RIS M & H OS PITA L IT Y
‘There is no question in my mind that the runway extension will have to come back onto the agenda. This is, in my view, absolutely fundamental to the future of the island’s prosperity. Having such limitations on the types of aircraft that can land here makes no sense. We can have the most amazing marketing campaigns and generate fantastic levels of interest in the island, but if people can’t get here, we are on a hiding to nothing.
trying to achieve and share our desire to see growth in the sector. ‘As a direct result, tourism has started to feature in other departments’ planning processes and thinking – so the sector is mentioned in the Island Development Plan and in the Economic Development Plan. It means that we have a voice and can make a real contribution to the island’s future success.’
‘And this goes far beyond the tourism sector. It affects all business sectors. Last year, business travel was the only sector to show a drop in arrival numbers and that is a real concern. We have already lost business to our neighbouring island purely on the basis of ease of access and this is something that we need to address. It's a question of future proofing the situation. We need to ensure we are always 'open for business'. The decision not to extend the runway during recent major works was a political not a commercial one.’
Luke is optimistic about the tourism industry and believes that it can continue to build on the growth it has had over the past couple of years. ‘It’s true that tourism had been through a period of decline and that can engender a feeling of apathy and negativity. With the recent upturn we can start to develop a more positive attitude across the population as a whole. But alongside Luke’s optimism and his evident passion for the island, is concern for Guernsey’s air links.
Despite this frustration, Luke’s enthusiasm for the Guernsey tourism ‘product’ is palpable
– and, sitting in the beautiful garden of La Bella Luce Hotel, it’s hardly surprising. ‘Guernsey is a hidden gem. It has a natural beauty, rich history, friendly people and the other smaller islands offer a really special experience. I am confident that we can take on the challenges that the plan sets out and make a real difference. It won’t happen overnight but we now have a framework which means decisions are made on a commercial basis with full accountability.’ Luke has headed up the sub-group for two years. The group is made up of a range of professionals with extensive experience in the tourism sector. ‘Members of the group have all been amazing and have worked incredibly hard. Going forward it would be good to involve more people who are willing to take on one of the 23 projects. Collaboration between public and private sectors will be key to our success. Tourism globally is an industry on the up and there is no reason why Guernsey shouldn’t enjoy a share of that growth.’
There is no question in my mind that the runway extension will have to come back onto the agenda. This is, in my view, absolutely fundamental to the future of the island’s prosperity St James - The jewel in Guernsey’s crown Its central location, versatile facilities and on-site catering makes St James the ideal venue for all your business needs Corporate events | Meetings | Conferences | Seminars | Corporate hospitality t: 711360
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TO U R I S M & HOSPITA LITY
Les Cotils is one of the island's leading events and conference facilities. It is also a significant visitor destination and managed as a business based on ethics and values. Contact magazine asked managing director Fiona Naftel what it is like running such a diverse business. ‘You’re quite right. Les Cotils is definitely not a run-of-the-mill establishment and it took me a while to learn exactly what it is.’ Following that learning curve, however, Fiona has selected her team and is now anticipating a good 2015 with increased bed occupancy and better revenues as a significant investment programme begins to pay off. At its heart, the former gentleman’s residence set in 12 acres of award-winning grounds and woodland overlooking St Peter Port harbour, is effectively a small hotel with a smart new bar and restaurant catering for guests and non-residents alike and earning plaudits for the excellence of its food. Due to the nature and size of the building itself, which was built by a leading merchant family in the mid 1800s, the centre is also able to provide a range of flexible conference and event facilities and a separate coffee shop and bistro, now under a new manager. These facilities also lend themselves to celebrations and other family events. The unmatched setting and spectacular gardens overlooking the other islands, continue to be a wedding and party venue. ‘At a glance,’ said Fiona, ‘you can see it is a very varied business to be involved with and it is very people-centric as we set out to give an excellent, personal service to our guests and business users.’ She acknowledges that it is not easy – but very rewarding for her and the enthusiastic team of just 25 staff who have quickly won themselves a loyal and supportive clientele of regular users. One of her first tasks was to refurbish the restaurant and bar and begin the
refurbishment of the guest accommodation. All 26 rooms are en suite, with free wifi and tea and coffee making facilities plus colour TV. Having got the basic infrastructure up to the standard required, the next task was to make these facilities available to a wider audience. ‘Everyone’s heard of Les Cotils,’ she said, ‘but I’m still surprised at how little people actually know about us.’ That’s why she launched a ‘Discover what Les Cotils can do for You…’ advertising and PR campaign and is delighted that the centre, which is naturally part of the Candie Museum and Gardens and Cambridge Park ‘arc of excellence’, also attracts passengers from the island’s many cruise liner visits.
‘We believe strongly in giving people a second chance,’ said Fiona, ‘and so we work closely with organisations to see if we can provide worthwhile employment and assistance to help them reintegrate with Guernsey society. ‘To date, it has worked extremely well and we have had some excellent people working for us under the scheme who have made a valuable contribution to Les Cotils.’ This flexibility of approach extends to the centre’s core activities. These range from hosting theatre-style meetings accommodating 200 people to a boardroom environment for eight in the Sark Room [an attractive book-lined room with sea views].
It is very peoplecentric as we set out to give an excellent, personal service to our guests and business users
The centre can also offer full event organisation and planning plus provide outside catering so corporate entertaining can be completely outsourced should businesses or individuals require that.
True to its history as a country house which then became a convent and then developed into a Christian centre, Les Cotils retains its ethical approach to the business and wider community.
For Fiona, it is a privilege to be part of this very special place.
Part of that includes providing discounts to charities and ensuring that prices are competitive. But it also prides itself on working with other organisations and particularly values its relationship with various States initiatives ranging from apprentice schemes, helping the longterm unemployed return to the workplace and working alongside the Offender Management Unit of the Guernsey Prison at Les Nicolles.
From a management perspective, of course, that makes operating the centre a challenge and the catering staff have to be prepared for a wide range of testing requirements, often at short notice, – and are frequently congratulated for having gone the extra mile.
‘One of the things that attracted me to Les Cotils,’ said Fiona, now in her second year at the helm, ‘is the ethical ethos of the centre and the board of trustees who run it. We can provide much greater flexibility and pricing than other commercial operations – and we have an unrivalled, central setting in our own parkland with no parking problems. ‘It really is true to say that I feel privileged to be working here.’
PR O M O T I ON
Urban Kitchen Eaterie & Lounge casual dining in convivial surroundings.
With our prime location situated on the Esplanade opposite the North Beach and facing the QE2 Marina, Urban Kitchen Eaterie & Lounge is perfectly placed to provide Guernsey’s workforce, shoppers and visitors alike with an opportunity to partake of refreshments in relaxed, comfortable and contemporary surroundings. Urban Kitchen is an eaterie and lounge that has been created to provide a cosmopolitan feel with accents of industrial aesthetics, more commonly known as ‘steampunk’... in a word – urban!
We are one of Guernsey’s largest dining venues with facilities enabling us to cater for large and small parties. The seating and layout ensures that we are also a suitable venue for business patrons or those requiring a more private space. In keeping with the urban theme a variety of seating styles exist including a raised bench seating area popular with those diners wishing to ‘work through lunch’ whilst taking advantage of the free WIFI available throughout both Urban Kitchen and Urban Lounge. Whichever you are in, the seating is modern and comfortable.
The menus include familiar favourites such as steaks, salads and lite-bites, and also the current ‘signature’ dish – the Urban Burger. The kitchen team creates freshly prepared meals made with locally sourced ingredients wherever possible. There are options for breakfast, lunch and dinner, together with a table d’hôte evening menu which changes regularly. And of course Sundays would not be complete without a brunch menu. For added variety there are also daily specials from Wednesday to Saturday. Urban Kitchen is the only Guernsey venue offering authentic Scandinavian meal
The recently refurbished Urban Lounge is an exciting venue offered by the Urban team and one that we hope will prove popular with both our current and new clientele.
PROM OT I O N
options which we hope will spike the interest of those diners wishing to try something new. In addition to this, there are the ‘grazing’ options which are ideal for those wishing to share a lighter meal, possibly over a bottle of wine.
Urban Lounge is available for and will be offering live music, the hosting of televised sporting events (such as the Rugby World Cup which kicks off in September of this year) and the introduction of other themed events.
Urban Kitchen and Urban Lounge have an extensive wine selection providing our guests with a choice of wines from many of the well-known and established wine-producing countries and some of the New World options. We are proud to be offering the usual favourite tipples but also some more exclusive options such as Revisionist Craft Beer and Steampunk Gin.
As an independent and locally owned business (we’re not part of a chain or a franchise) we offer Urbanites loyalty cards and Emergency Services & Armed Forces discount cards to help those who help us.
As if this wasn’t enough, we also have special promotions that are advertised on our website and via the usual social media apps – Facebook and Twitter. Please check regularly for updates. The recently refurbished Urban Lounge is an exciting venue offered by the Urban team and one that we hope will prove popular with both our current and new clientele. The purpose of Urban Lounge is to provide a relaxing space for those customers wishing to partake of a pre-dinner drink or those intending to continue their dining experience with after-dinner beverages... or maybe both! Urban Lounge is also available for those people preferring to opt for a casual snack and wishing to relax with their food and drink sitting in one of our comfortable leather sofas. Both venues are available to any customers wanting to just pop in and “take five” with a fresh cup of coffee. The two alfresco seating areas provide the ideal locations to catch Guernsey sunshine and to people watch. Similarly, both venues are available for private functions (subject to availability) and our team would be more than happy to assist you with your plans and in bringing your ideas to reality.
We truly hope that Urban Kitchen Eaterie and Urban Lounge become the ‘go to’ venues for your dining needs, formal and informal business meetings and those after-work drinks; a place that you, your family, friends and colleagues choose for your ‘get-togethers’. Urban Kitchen has already been chosen by Start Up Guernsey for its weekly Wednesday morning ‘drop in meetings’ offering advice to the business community. We are pleased to welcome them back after our refurbishment break. We look forward to welcoming you and trust that you will enjoy your Urban experience.
Our opening times are: Monday & Tuesday Food orders taken 8.00am - 2.30pm Close 3.30pm Wednesday to Saturday Food orders taken 8.00am - 9.00pm Sunday brunch 9.00am – 2.00pm Please follow us on Facebook and/or Twitter, drop us an email at enquiries @urbankitchen.co.gg or call us on (01481) 736366 We’d love to hear from you.
Enjoy a taste of five-star dining With unbeatable views of St Peter Port harbour and beyond, experience Guernsey’s first and only five-star hotel. From formal dining in The Brasserie, an al fresco lunch in The Olive Grove overlooking the pool and St Peter Port harbour or a light bite in The Crown Club, join us at arguably the most stylish rendezvous in Guernsey. We have been welcoming guests for many years to the most historically famous hotel in The Channel Islands, affectionately known as The OGH. Steeped in history, our hotel proudly lives by the Red Carnation Hotel Collection’s mission statement “No request is too large, no detail too small”
St Ann’s Place, St Peter Port, Guernsey GY1 2NU FOR RESERVATIONS TELEPHONE 01481 724921 Email: firstname.lastname@example.org @OGH_Guernsey
A LL I N A DAY’ S WORK
All in a day’s work Dr Jason Monaghan
A LL I N A DAY’ S WORK
Preserving Guernsey’s historic past, publishing books and planning exhibitions for locals and tourists to enjoy – Guernsey’s museums director is a very busy man. Contact magazine sat down with Jason Monaghan at Castle Cornet and talked nine to five and his passions for archaeology and writing thrillers. As the museums director Jason’s role is to oversee the running of Castle Cornet, the Fort Grey Shipwreck Museum, Guernsey Museum at Candie and 80 historic and archaeological sites. He needs to keep pace with the wider museum industry and stay on top of the preservation of Guernsey’s treasures so it’s no surprise he sometimes works seven days a week. ‘I’ve been in the job since 2006 and in those nine years much has changed in the world of museum management. We need to be more commercial and the museum world as a whole has become more professionalised. We think a lot about our audiences, who is coming and why and what we are doing for them,’ explains Jason. Whilst there is no typical day for Jason he likes to arrive at his office at the Guernsey Museum in Candie Gardens by 8am so he
can tackle emails, check the museum’s Facebook page and prepare for the day before his team arrives and the phone starts to ring. ‘I try and do meetings with my team in the morning. We might be discussing ideas for new exhibitions, looking at marketing and visitor numbers or going over the logistics for the scheduled events.’ Jason and his team of curators and technical staff have already planned what tourists and locals will be seeing in 2016 and have sketched out ideas for 2017 and beyond. ‘We always put on something big for the summer and then outside the main season we will look at exhibitions that are aimed more at our local audience. These will be more for a specific interest sector and could be art, photography or nature orientated. ‘We look at what else is happening in the calendar, the First World War centenary for example, or Liberation Day, and we’ll talk about the local angle and discuss what artefacts we have in storage and if we need to source a particular piece for an exhibition.
We have to plan ahead because it takes time to find pieces, or an artefact may require specialist cleaning.’ The logistics of changing a permanent display or putting on a special exhibition are complex and Jason’s team is small so his job is very hands-on. From collections of butterflies to an old Guernsey tram, Jason has over 60,000 objects under his care. The island has precious metal rooms and a low humidity art store and whilst some items may be displayed, others are used for study. ‘The big challenge in heritage is keeping the wheels on. Everything is getting older and everything wants to return to dust. One of my biggest tasks is keeping everything safe, sound and visitable.’ Exhibitions can be permanent or temporary and when Jason and his team plan them they look at what they have or what pieces might have to be acquired. The recently restored Royal Guernsey Light Infantry Regimental exhibition needed a machine gun so that went on the shopping list and Jason receives a daily alert of anything
AL L IN A DAY ’ S WOR K
The big challenge in heritage is keeping the wheels on. Everything is getting older and everything wants to return to dust. One of my biggest tasks is keeping everything safe, sound and visitable
Guernsey related that comes up for auction in the UK. ‘People also ring us up to offer items, particularly if a house is being sold after a relative has passed away. If it’s unique or of particular importance to our heritage, we will consider buying it. Some people also give or lend us items.’ As an archeologist, Jason is very excited to be planning how the Gallo-Roman ship, known as Asterix, will be displayed in the long-term. The ship was raised and recorded between 1984 and 1987 by the Guernsey Maritime Trust and Jason, together with Dr Margaret Rule who led the excavation, published the excavation results. It’s a personal project for him and one of huge significance for the island. Most days will see Jason visiting one of the sites and he believes in ‘management by wandering about’. ‘Staff can talk to me about any concerns they have, I can see first hand what’s going on at the sites and it's very rewarding to see visitors enjoying the museums.’ Jason pitches in with events and in the summer months he helps out over the
weekends by leading tours, for example. The rest of his day might be taken up by preparing or giving a lecture, giving the occasional museum tour to a group of schoolchildren, visiting an archeological site, attending to promotional activities or giving interviews to local and UK media. He frequently meets with members of different societies or local groups as well as visiting professors. Clearly he gets a buzz out of young people enjoying the museums and the Mini Muses and Muses are just two initiatives that are aimed at children. Jason’s top pick for this summer is the Celts & Romans: Treasure and Trade exhibition at Candie Museum. ‘I’m very excited about it as I co-curated it. We have a chariot burial from France, part of Jersey’s silver hoard and it will give people a first look at some of the newly restored timbers from Guernsey’s Gallo-Roman ship.’
projects. He is currently editing a museum book about Guernsey archaeology and is also writing a manuscript about local shipwrecks. Writing is clearly one of his passions as outside of work Jason has published a series of five archaeology thrillers and has just finished a historical novel set in Guernsey. ‘I try and leave the office at 5pm, although I often have evening engagements with visiting academics or exhibition openings. Once home I’ll check the BlackBerry one last time and then switch it off. ‘I get a lot of pleasure from our exhibitions or even just the beauty of an individual object, it’s always nice to see the new things that we have found and I love going to Fort Grey because it has such a beautiful location. I’m very lucky. My predecessor told me I had the best job on the island and I agree.’
Jason tries to keep Fridays clear of routine meetings so he can deal with the little jobs that often get forgotten, or work on bigger
I F I W ER E IN C HA RGE
in charge If I were
Ever imaged yourself in the ‘hot seat’ with the power and ability to make changes, influence futures and…well, what else would you do? Contact asked the chief executive of the Medical Specialist Group, Debbie Guillou, how she would take to the corridors of power and what people could expect of her leadership.
IF I W E RE IN CH AR GE
What type of leader do you think you would make? I would hope to be recognised as a leader who, through consistent hard work, recognising the best in colleagues and an ability to see obstacles as opportunities, would encourage people to share my vision and join me on the journey. My focus would be on what I needed to do to make a difference and what I could inspire others to achieve. I would hope to do what is right, not what is easy or popular.
prioritisation of resources and a cohesive vision of what needs to be done. Guernsey will succeed if we are bold in our aspirations. If we insist on leaving Guernsey’s future solely to politicians, we will fail to achieve excellence - not because the politicians aren’t capable, but because they cannot be expected to bring about change by themselves.
The skills I have that would be key in the role…. I would like to think that I have courage. To quote Mark Twain: ‘With courage, you will dare to take risks, have the strength to be compassionate and the wisdom to be humble. Courage is the foundation of integrity.’ I also have a passion for excellence, not just as a concept but as a choice that I make every single day. To achieve excellence, I believe in meticulous preparation, tenacity and attention to detail. What’s the one thing you would change on day one? I don’t think changing anything on day one is effective or achievable. Sustainable change needs to come from within, whether that is within an organisation, a government, an island or a nation. If I had a magic wand, however, I would love to see more people taking responsibility for the special way of life that we are able to enjoy and making a positive contribution to enhancing our wonderful island. Keeping Guernsey special is not about living in the past though. Guernsey has the potential to lead the world in so many areas - given its unique mix of natural resources, talent and relative affluence. I applaud the work of the Dandelion Project to ‘make Guernsey the best place to live on earth’. What’s your view on the current political structure and its suitability to take Guernsey through the next decade and what improvements would you make? I think Guernsey’s future success has little to do with its political structure and everything to do with its focus on what’s important,
funding to help deliver the infrastructure to make Guernsey truly great. Equally he would have no time for inefficiencies and excess spending. Tenzin Gyatso - The 14th Dalai Lama and winner of the 1989 Nobel Peace Prize, campaigner for peace, non-violence, democracy and reconciliation. He would bring compassion to the policy cabinet and encourage us to consistently do what is right. His focus on happiness as the highest universal form of motivation would be a lesson we would all do well to learn. Paula Radcliffe – She would bring with her a passion for sporting excellence and would hopefully be an inspiration to the whole island, young and old, of what can be achieved through taking responsibility for your own health and wellbeing.
Guernsey’s future success is about creating an environment which attracts entrepreneurs and businesses, because this is a great place to do business. It is about ensuring the regulatory, political and legal environment is conducive to growth and that our education and health services are second to none. It is also about strong transport links and good housing and leisure facilities. This can only be achieved through stimulating the economy and investing in infrastructure. Finding innovative ways to fund this investment is what Guernsey needs and that may involve seeking private sources of funding rather than simply relying on the States of Guernsey’s sources of income. What’s your position on party politics in relation to Guernsey? There are pros and cons with different forms of government and as long as Guernsey strives to maximise the pros of whichever it has in place, then I don’t think the Bailiwick’s success will rely on its political structure. Name four people who you would select for your ideal policy cabinet and explain why. Warren Buffett - The chairman and CEO of Berkshire Hathaway is known not just for being the most successful investor of the 20th century, but also for his frugality and philanthropy. He would be well placed to see the outstanding investment opportunity that Guernsey has to offer and would be able to find innovative ways to attract private
Paul Whitfield – The chief executive of States of Guernsey has a vision for the States of Guernsey which he is actioning under the banner of ‘Service Guernsey’ which encapsulates many of the initiatives that I think would help to change the island for the better. If I were in charge there would be no more…. Restrictions on Sunday trading. Nowadays, people can shop online at any time of the day or night and therefore the restrictions encourage people to shop off-island. It makes little sense that certain shops can open and others can’t. Even within the same shop, you can buy some items but not others. I feel it should be up to the trader to decide whether or not to open. People would love or hate me as their leader because… My attention to detail can no doubt be quite trying for my colleagues. But if I didn’t get the job then I think the next person who should have it is… From what I have heard of Paul Whitfield’s vision under the ‘Service Guernsey’ banner, it seems to be a tremendous step in the right direction and so I have no doubt that Paul Whitfield is an excellent candidate to be in charge.
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Brooks Macdonald Jayne Warren firstname.lastname@example.org
Financial Services 01481 815555 www.brooksmacdonald.com
Advertising & Marketing 01481 723456 www.wearebwi.com
Browns Advocates Adrian Brown email@example.com
Legal Services 01481 740002 www.brownsadvocates.com
Best Books Ltd Colin Langlois firstname.lastname@example.org Betley Whitehorne Image Chris Betley email@example.com
Bridge Dental Clinic Anne Richardson firstname.lastname@example.org
Food & Drink 01481 714714 www.boulangerie.gg
Betway Ltd Guernsey Branch Bridget Jennings email@example.com
Leisure 01481 746411 www.betway.com
BSG Resources Ltd Trades Peter Driver 01481 812000 firstname.lastname@example.org www.bsgresources.com
Black Horse Offshore Ltd Phillip Le Cheminant email@example.com
Financial Services 01481 710411
Bumblebee Marine Dan Meinke firstname.lastname@example.org
Leisure 01481 720200 www.bumblebee.gg
Financial Services 01481 711521 www.gg.butterfieldgroup.com
Butterfield Bank (Guernsey) Ltd John Robinson email@example.com
BWCI Group Financial Services Stephen Ainsworth 01481 728432 firstname.lastname@example.org www.bwcigroup.com
Channel Islands Co-operative Society Ltd Retail Colin Macleod 01534 879822 email@example.com www.channelislands.coop Motoring & Biking 01481 248411
Channel Islands Motor Factors Ltd Nigel Robert firstname.lastname@example.org
Channel Islands Securities Exchange Financial Services Georgina Sines 01481 713831 email@example.com www.cisx.com
C IT & Computing 01481 722575 www.c5alliance.com
C5 Alliance Limited Marc LainĂŠ firstname.lastname@example.org
Calligo Limited IT & Computing Andrew Wicks 01481 731775 email@example.com www.calligo.net Canaccord Genuity Wealth Management Financial Servces Andy Finch 01481 712889 firstname.lastname@example.org www.canaccordgenuity.com Retail 01481 245897 www.capelles.co.uk
Capelles Building Stores Limited Andy Le Flem email@example.com Capital Pvc Building Supplies Ltd Andre Lenormand firstname.lastname@example.org Careers Events Limited Anthony Reynolds email@example.com
Education & Training 01534 737701 firstname.lastname@example.org
Channel Islands Training & Development Ltd Stephanie Bass email@example.com
Retail 01481 726151 www.capitalpvc.co.uk
Education & Training 01481 727100 www.careersevents.co.uk
Carey Group Financial Services Tim Bush 01481 737203 firstname.lastname@example.org www.careygroup.gg Carey Olsen Emma Mauger email@example.com
Legal Services 01481 727272 www.careyolsen.com
Catherine Best Retail Paul Freeman 01481 237771 firstname.lastname@example.org www.catherinebest.com Cazenove Capital Management Julian Winser email@example.com CBL Consulting Nick Barton firstname.lastname@example.org
Financial Services 01481 703700 www.cazenovecapital.com Consultants 01481 244433 www.cblconsulting.co.uk
CBO Projects Consultants Philip Smith 07781 128208 email@example.com www.cboprojects.com CCD Chartered Architects Limited Andrew Dyke firstname.lastname@example.org Chain Limited, The Carl Ceillam email@example.com
Architects & Surveyors 01481 726461 www.ccd-architects.com Security 01481 257008 www.chainci.com
Channel Island Ceramics Home & Garden John Litchfield 01481 234000 firstname.lastname@example.org www.channelislandceramics.com Channel Island Toys Andrew Deane email@example.com
Retail 01481 723871 www.channelteddy.co.uk
Channel Islands Competition and Regulatory Authorites Utilities Regulator Lisa White 01481 711120 firstname.lastname@example.org www.cicra.gg Channel Islands Adjusters Limited Juluie-Anne Headington email@example.com
Loss Adjusters 01481 722533 www.ciadjusters.com
Channel Welders Toni Clayton firstname.lastname@example.org Chateaux Estate Agency Ltd David Corson email@example.com
Retail 01481 246262 www.channelwelders.gg Property 01481 244544 www.chateaux.gg
Cherry Godfrey Insurance Providers / Financial Services David Cherry 01481 711666 firstname.lastname@example.org www.cherrygodfrey.com Chescoe Chartered Surveyors & Architects Architects & Surveyors Nigel Chescoe 01481 713137 email@example.com www.chescoecharteredsurveyors.com Food & Drink 01481 724379 www.christies.gg
Christies Group, The Christophe Gaultier firstname.lastname@example.org CI Lighting Ltd Roy Rogers email@example.com CIA Limited Nick England firstname.lastname@example.org Claire Boscq-Scott The Busy Queen Bee Claire Boscq-Scott email@example.com Clegg Gifford & Co Ltd Cilla Thompson firstname.lastname@example.org Cleland & Co Limited Harry Dick-Cleland email@example.com
Retail 01481 728911 Financial Services 01481 725020 www.cia.gg
Business Services 07797 828950 www.thebusyqueenbee.com Insurance Providers 01481 728987 www.cglloyds.co.uk Financial Services 01481 740205 www.cleland.gg
Climate Controls Ltd Agriculture & Hortliculture B H Bisson 01481 263860 firstname.lastname@example.org www.climate-controls.com Clos De Vaul Creux Leigh Gibbins email@example.com
Hotels, Guest Houses and B&Bs 01481 832527 www.closdevaulcreux.co.uk
Coast Media Katie Blampied firstname.lastname@example.org
Advertising & Marketing 01481 735450 www.coast.gg
Cogent Limited Nick Ferris email@example.com
Financial Services 01481 706780 www.cogentlimited.com
Collaborate Communications Advertising & Marketing Julie Todd 01481 715222 firstname.lastname@example.org www.collaboratecommunications.com Collas Crill Iain Beresford email@example.com Collenette Jones Limited Gareth Nicolle firstname.lastname@example.org Comprop Steve Marie email@example.com
Legal Services 01481 723191 www.collascrill.com Financial Services 01481 246324 www.cjco.gg Property 01534 631409 www.compropi.com
Condor Ferries Travel Russell Kew 01481 729666 firstname.lastname@example.org www.condorferries.com Consult & Build Limited Tim Guilbert email@example.com
Trades 07781 148741
Cooper Brouard Estate Agents Ltd Property Matt Brouard 01481 236039 firstname.lastname@example.org www.cooperbrouard.com Coppolo & Coyde Jonathan Coyde email@example.com
Health & Safety Specialists 01481 247248 www.copcoy.com
Cranfords Estate Agents Ltd Dominic Bacon firstname.lastname@example.org
Property 01481 243878 www.cranfords.co.uk
Cream Services Guernsey Ltd Pieter Kluyver email@example.com
Distributors 01481 751000 www.guernsey-cream.com Retail 01481 720203 www.creaseys.com
Creaseys and Son Ltd Anthony Creasey firstname.lastname@example.org
Create Limited Architects & Surveyors James Barker 01481 259333 email@example.com www.create-architecture.com Credit Suisse (Channel Islands) Ltd Financial Services Peter Webber 01481 719000 firstname.lastname@example.org www.credit-suisse.com Credit Suisse Trust AG Financial Services Anne Bigeard 01481 719100 email@example.com www.credit-suisse.com Criteria Wealth Management Ltd Mark Penney firstname.lastname@example.org Crowd Media Jo Porritt email@example.com Crowd Training Academy Jo Porritt firstname.lastname@example.org CT Plus Lee Murphy email@example.com
Financial Services 01481 726375 www.criteriawm.com
Advertising & Marketing 01481 721632 www.crowdmedia.co.uk Education & Training 01481 721632 www.crowdtraining.me Travel 01481 700456 www.buses.gg
D D.D.S. Archive Storage Ltd J Kempson firstname.lastname@example.org Da Nello Ltd Nello Ciotti email@example.com
Business Services 01481 740214 Food & Drink 01481 721552 www.danello.gg
David Jackson Accountant and Financial Manager Financial Services David Jackson 07781 105457 firstname.lastname@example.org www.guernseyfinancialmanager.com De Jersey, B R French Polisher B De Jersey email@example.com Deloitte LLP Rick Garrard firstname.lastname@example.org
Home & Garden 01481 247356 Financial Services 01481 724011 www.deloitte.co.uk
Financial Services 01481 702000 www.db-ci.com
Deutsche Bank International Limited Michael McKay email@example.com Delta Training & Consultancy Dawn Bagnall firstname.lastname@example.org
Education & Training 07839 123011 www.guernseyfirstaid.com
Digimap Ltd Colin Le Conte email@example.com
Mapping 01481 700321 www.digimap.gg
DPS Global Healthcare Recruitment Roger Seaforth firstname.lastname@example.org
Recruitment, HR & Payroll 01481 255588 www.dpslocums.com Financial Services 01481 723996 www.dixcart.com
Dixcart Trust Corp Ltd John Nelson email@example.com
Dominion Fund Management Limited Financial Services Jason Le Roux 01481 734342 firstname.lastname@example.org www.dominion-funds.com IT & Computing 07781 402793 www.donkeylogic.com
Donkeylogic Justin Guilbert email@example.com
Financial Services 01481 729044 www.doreyltd.com
Dorey Financial Modelling Martyn Dorey firstname.lastname@example.org
Trades 01481 258123 www.dla.gg
Dorey Lyle & Ashman Ltd Adrian Ashman email@example.com
Motoring & Biking 01481 724025 www.doylemotors.co.uk
Doyle Motors Ltd Pierre Payne firstname.lastname@example.org Duke Of Normandie Hotel Alan Sillett email@example.com DPS Global Healthcare Recruitment Roger Seaforth firstname.lastname@example.org Duke of Richmond Hotel, The Lukas Laubscher email@example.com
Hotels, Guest Houses & B&Bs 01481 721431 www.dukeofnormandie.com Recruitment, HR & Payroll 01481 255588 www.dpsglobalrecruitment.com Hotels, Guest Houses & B&Bs 01481 726221 www.dukeofrichmond.com
DW Arundell and Co Ltd Penny Wilson firstname.lastname@example.org
E.I. Sturdza Strategic Management Limited Adam Turberville email@example.com East Harbour Associates Ltd Jonathan Guillemet firstname.lastname@example.org Eaton Place Investments Ltd Ondrej Faborsky email@example.com Ec events Julie Settle firstname.lastname@example.org
Financial Services 01481 722322 www.eisturdza.com Consultants 01481 712826 www.east-harbour.com Financial Services 01481 721069 Event & Venue Services 01534 484234 www.ec-jersey.com
Ecoscreed (CI) Limited Trades Andy Allen 07781 457217 email@example.com www.ecoscreedci.com Edmond de Rothschild Asset Management Limited Stuart Perfitt firstname.lastname@example.org
Retail 01481 246844 www.dwaflooring.com
Financial Services 01481 716336 www.groupedr.gg
Financial Services 01481 723432 www.efginternational.com
EFG Private Bank Channel Islands Limited Peter Daniels email@example.com
Financial Services 01481 721672 www.elian.com
Elian Fiduciary Services Tom Amy firstname.lastname@example.org ELM Compliance Consultants Limited Emma Mauger email@example.com
Financial Services 07781 109289 www.elmcompliance.com
EY Mike Bane firstname.lastname@example.org
Financial Services 01481 717400 www.ey.com/channel_islands
Evans & Co Brian Evans email@example.com
Business Services 01481 253277 www.evansofficeinteriors.com
Executive Car Services Ltd Andy Ogier firstname.lastname@example.org
Travel 07781 155545 www.executivecarsguernsey.com
Distributors 01481 722388 www.frenchconnections.gg
Fuel Supplies (C.I.) Ltd Jennie Hamilton email@example.com
Distributors 01481 200800 www.fsci.co.uk
French Connections Laure Abeille-Brown firstname.lastname@example.org
Fuller Group Ltd Alex Fuller email@example.com
Property 01481 730702 www.fullergroup.co.uk
Fultura Limited Steve Vowles firstname.lastname@example.org
IT & Computing 01481 710047 www.fultura.net
Fusion Systems Ltd Paul Briggs email@example.com
IT & Computing 01481 721031 www.fusion-systems.com
F Falla Associates International Ltd David Falla firstname.lastname@example.org
Architects & Surveyors 01481 728020 www.falla.com
Feel Unique At Au Caprice Gee Marsh email@example.com
Retail 01481 729721 www.feelunique.com
Ferryspeed (Guernsey) Ltd Martyn Langlois firstname.lastname@example.org
Distributors 01481 249094 www.ferryspeed.com Trades 01481 247290
Finigan & Gibson Dave Finnigan FirstAid.gg John Atkins email@example.com Firstcall Recruitment Ltd Tina Quertier firstname.lastname@example.org
Education & Training 01481 266799 www.firstaid.gg Recruitment, HR & Payroll 01481 714634 www.firstcall.co.gg
First Names Group David Preston email@example.com
Financial Services 01481 234200 www.firstnames.com/locations/guernsey
Fletchersports Terry Ferbrache firstname.lastname@example.org
Retail 01481 724114 www.fletchersports.co.uk
Fleur du Jardin, Hotel Ian Walker email@example.com
Food & Drink 01481 257996 www.fleurdujardin.com
Focus Group Katie Bellingham firstname.lastname@example.org
Recruitment, HR & Payroll 01481 728824 www.focushrs.com
Forest Stores Ltd Keith Bienvenu email@example.com
Retail 01481 238395
Fort Grey Consulting Limited Consultants Daniel de Lisle 07781 439746 firstname.lastname@example.org www.fortgreyconsulting.com Fort Group, The Jos Ensink email@example.com
Property 01481 747804 www.fractional.net
Fractional Ownership Consultancy Limited, The Nick Hannah firstname.lastname@example.org
Financial Services 01481 234460 www.thefortgroup.com
g2a Architecture Laura Priaulx email@example.com
Architects & Surveyors 01481 237360 www.g2a.gg
G4S Secure Solutions Bob Le Bargy firstname.lastname@example.org
Business Services 01481 265133 www.g4s.gg
Galaxy CI Computer Brokers Ltd Stuart Mosley email@example.com
IT & Computing 01481 740022 www.galaxyci.com
Garenne Construction Group Ltd Richard Jones firstname.lastname@example.org
Trades 01481 254262 www.garenne.gg
Generali International Ltd Financial Services Richard Mahy 01481 714108 email@example.com www.generali-guernsey.com Generali Worldwide Insurance Company Ian Robinson firstname.lastname@example.org Geomarine Limited Ian Gilmour email@example.com Giroscope Limited Joanne Robilliard firstname.lastname@example.org
Insurance Providers 01481 715400 www.generali-worldwide.com Trades 01481 201015 www.geomarine.gg Recruitment, HR & Payroll 01481 729020 www.giroscope.gg
Goldridge Estate Agents Property Geoff Mauger 01481 715600 email@example.com www.goldridge.gg Gower Financial Services Rob Boyd firstname.lastname@example.org
Financial Services 01481 700155 www.gowerfincancial.com
Granite Le Pelley Ltd Phil Le Roy email@example.com
Trades 01481 257610 www.granitelepelley.gg
Grant Thornton Ltd David Spring firstname.lastname@example.org Green Acorn Ltd Keith Hounsell email@example.com
Financial Services 01481 753400 www.gt-ci.com Renewable Energy 01481 727388 www.greenacorn.gg
GFF Guernsey Greg Forino firstname.lastname@example.org
Gardeners & Landscapers / Retail 01481 235936 www.gff.gg
Guernsey Press Company Ltd, The Publishers J Marquand 01481 240240 email@example.com www.guernsey-press.com
Education & Training 01481 721555 www.gta.gg
Guernsey Recycling Ltd Recycling Alan Crowe 01481 245402 firstname.lastname@example.org www.guernseyrecycling.co.uk
GTA University Centre Simon Le Tocq email@example.com Guernsey Auto & Electrical Supply Co. Ltd Philip Sandwith firstname.lastname@example.org
Motoring & Biking 01481 726644 www.guernseyauto.gg
Guernsey Botanical Trust Charity Hugh Johnson 01481 713961 email@example.com www.guernseywalledgarden.org.gg Guernsey Careers Service Alun Williams firstname.lastname@example.org Guernsey College of Further Education Saboohi Famili email@example.com Guernsey Dairy Andrew Tabel firstname.lastname@example.org Guernsey Disability Alliance Shelaine Green email@example.com Guernsey Electricity Ltd Alan Bates firstname.lastname@example.org
Education & Training 01481 737500 www.guernseycollege.ac.gg Food & Drink 01481 237777 www.guernseydairy.com
Guernsey Event Medical Services Ltd John Atkins email@example.com
Guernsey Flowers Ltd Bridget Foss firstname.lastname@example.org
Guernsey Gas Ann Cox email@example.com Guernsey Housing Association Steve Williams firstname.lastname@example.org
Event & Venue Services 01481 728686 www.eventguernsey.com Event & Venue Services 01481 266799 www.gems.gg
Retail 01481 251929 www.sendabunch.co.uk Distributors 01481 238180 Distributors 01481 724811 www.gsygas.com Housing 01481 245530 www.gha.gg
Guernsey Mind Charity Emily Litten 01481 722959 email@example.com www.guernseymind.org.gg Guernsey Occupational Safety & Health Association Andrew Mills firstname.lastname@example.org
Health & Safety Specialists
Guernsey Pearl Ltd Andy Ison email@example.com
Retail 01481 266404 www.guernseypearl.co.uk
Guernsey Photographics Ltd Tim Harland firstname.lastname@example.org Guernsey Post Bethan Griffiths email@example.com
Guernsey Self Store Ray Blakely firstname.lastname@example.org
Archive & Storage 01481 700077 www.guernseyselfstore.com
Guernsey Sheet Metal Co (1993) Ltd Adrian Vaudin email@example.com
Trades 01481 723617
Education & Training 01481 720392 www.library.gg
Guille-Alles Library Laura Milligan firstname.lastname@example.org
Charity 07781 467316 www.disabilityalliance.org.gg
Financial Services 01481 720071 www.guernseyfinance.com
Guernsey Finance Dominic Wheatley email@example.com
Guernsey Sands (Stillbirth & Neonatal Death Society) Charity Tania Shires 07781 715973 firstname.lastname@example.org www.guernseysands.org.gg
Distributors 01481 200700 www.electricity.gg
Guernsey Event Company Ltd, The Alex Bridle email@example.com
Guernsey Freight Services Ltd Gary Robilliard firstname.lastname@example.org
Education & Training 01481 733044 www.careers.gg
Business Services 01481 743800 www.guernseyregistry.com
Guernsey Registry Alan Bougourd email@example.com
01481 255774 www.gosha.org.gg
Retail 01481 724001 Distributors 01481 711720 www.guernseypost.com
Advertising & Marketing 01481 714437 www.hamiltonbrooke.com
Hamilton Brooke Ged Kelly firstname.lastname@example.org
Financial Services 01481 704800 www.harbour.co.gg
Harbour Trustees Ltd Sally Wilkinson email@example.com
Retail 01481 723711 www.harsco.com
Harsco Infrastructure John Herbert firstname.lastname@example.org
Legal Services 01481 721316 www.haskinslegal.com
Haskins Legal Felicity Haskins email@example.com
Recruitment, HR & Payroll 01534 750106 www.hassellblampied.com
Hassell Blampied Associates Lesley Harrison firstname.lastname@example.org
Charity 01481 265623 www.headwayguernsey.com
Headway Guernsey LBG Philippa Stahelin email@example.com Health Information Guernsey Wendy Beaven firstname.lastname@example.org
Health and Beauty 01481 707470 www.healthtravel.org
Healthspan Limited Ann Outram email@example.com
Retail 01481 711321 www.healthspan.co.uk
Heimdallr Solutions Ltd Rob Prow firstname.lastname@example.org Henderson Green Richard Spinney email@example.com
Education and Training 07781 153202 www.heimdallrsolutionsltd.com Trades 01481 729967 www.hendersongreen.co.uk
Heritage Group Ltd Kevin Roberts firstname.lastname@example.org
Financial Services 01481 716000 www.heritage.co.gg
Heritage Insurance Brokers Ltd Gordon Snell email@example.com
Insurance Providers 01481 740000 www.heritageinsurance.gg
Financial Services 01481 722066 www.hfl.co.gg
HFL Limited Margaret Spencer firstname.lastname@example.org
Retail 01481 721313 www.holeshot-fashion.com
Holeshot Ltd Marc Maubec email@example.com
Financial Services 01481 717705 www.hsbc.co.uk
HSBC Bank Plc Kieran Rose firstname.lastname@example.org HSBC Private Bank (CI) Ltd Ian Richardson email@example.com HSSD Occupational Health Department Emma Wood firstname.lastname@example.org
Hunt Brewin Peter Brewin email@example.com
Financial Services 01481 713843 www.ipes.com
Health & Beauty 01481 707411 www.gov.gg/occupationalhealth
Iris and Dora Denyse McGahy firstname.lastname@example.org
Screenprinters 07781 464586 www.irisanddora.co.uk
Isabelle Vets Helen Dyke email@example.com
Veterinary Services 01481 723863 www.isabellevets.co.uk
Architects & Surveyors 01481 728236 www.huntbrewin.com
IAM Advisory Michael Strachan firstname.lastname@example.org
Financial Services 01481 716575 www.iamadvisory.com
Ilex Lodge Ltd Sandra Berry email@example.com Immuno Biotech Ltd David Noakes firstname.lastname@example.org Indulge Media Ltd Russell Isabelle email@example.com Inspired Estate Agents Chris Carr firstname.lastname@example.org
Retail 01481 721581 www.selfcatering.co.gg Retail 01481 720121 www.idealfurnishings.co.uk Hotels, Guest Houses and B & Bs 01481 237491 www.selfcatering.co.gg Manufacturers 01481 722787 www.igcmaf.eu Advertising & Marketing 01481 740073 www.indulgemedia.com Property 01481 726599 www.inspired.gg
Insurance Corporation of the Channel Islands Ltd Insurance Providers Glyn Smith 01481 713322 email@example.com www.insurancecorporation.com Integrated Skills (Guernsey) Ltd Matthew Polson firstname.lastname@example.org International Energy Group Tony Nicholls email@example.com International Law Systems Ltd Chris Meinke firstname.lastname@example.org Intersport Guernsey Nigel Hurford email@example.com
Travel 01481 700066 www.intransit.gg
Intransit Limited Lauren Le Feuvre firstname.lastname@example.org Ipes Andrew Whittaker email@example.com
Property 01481 760001 www.i2office.gg
Ideal Furnishings Ltd Steve Argo firstname.lastname@example.org
Intertrust Group Financial Services Paul Schreibke 01481 211000 email@example.com www.intertrustgroup.com
Financial Services 01481 759000 www.hsbcprivatebank.com
i2Office Michelle Morley firstname.lastname@example.org
Ian Brownâ&#x20AC;&#x2122;s Cycle Shop Ian Brown email@example.com
Manufacturers 01481 710767
Intersurgical (Guernsey) Ltd Mark Levrier firstname.lastname@example.org
Consultants 01481 242700 www.integrated-skills.com Distributors 01481 715634 www.i-e-g.com Manufacturers 01481 723494 www.ils-products.com Retail 01481 200091 www.intersport.co.uk
Island Coachways Ltd Hannah Beacom email@example.com
Travel 01481 720210 www.icw.gg
Island Electrics Ltd Richard Cowling firstname.lastname@example.org
Trades 01481 263598 Media / Advertising & Marketing 01481 242000 www.islandfm.com
Island FM Martyn Parr email@example.com
Security 01481 714050 ilsg.co.uk
Island Lock & Safe Co Guernsey Ltd Trevor Mahy firstname.lastname@example.org Island Marine Craft Ltd Ian Moxon email@example.com
Marine 01481 249294 www.islandmarinecraft.co.uk
Island Posture Centre Health & Safety Specialists Richie McCurdy 07781 146007 firstname.lastname@example.org www.islandposturecentre.com Island Waste Ltd (Skips R Us/Circuit Skips/Rf Mills) Dan Hubert email@example.com Islands Insurance Peter Rowe firstname.lastname@example.org Isle of Sark Shipping Company Sarah Masterton email@example.com
Itchyfeet Recruitment Agency Jodie Baker firstname.lastname@example.org
JK Window Blinds Kevin Philp email@example.com JT Paul D Taylor firstname.lastname@example.org Jacksons (CI) Ltd Peter Campbell email@example.com
Trades 01481 235762 www.islandwaste.gg Insurance Providers 01481 710731 www.islandsinsurance.gg
Shippers 01481 724059 www.sarkshippingcompany.com Recruitment, HR & Payroll 01481 722817 www.itchyfeet.gg
Retail 01481 725991 www.jkblinds.com Telecommunications 01481 888134 www.jtglobal.com Motoring & Biking 01481 235441 www.jacksonsci.com
Jamie Falla Architecture Jamie Falla firstname.lastname@example.org Johansen Executive Coaching Cato Johansen email@example.com com Joyâ&#x20AC;&#x2122;s Production Services Ltd Peter Joy firstname.lastname@example.org
Architects & Surveyors 01481 728886 www.jamiefallaarchitecture.com Education & Training 01481 736215 www.johansenexecutivecoaching. Event & Venue Services 01481 727117 www.joys.com
Retail 01481 713277 www.lecointrophies.co.uk
Le Coin Trophies Steven Le Prevost email@example.com
Le Friquet Garden Centre Retail James Robin 01481 259220 firstname.lastname@example.org www.bluediamond.gg/le-friquet-garden-centre Le Mont Saint Garage David Beausire email@example.com
Motoring & Biking 01481 264811 www.lemontsaint.co.uk Food & Drink 01481 721714 www.lenautiquerestaurant.co.uk
Le Nautique Restaurant GĂźnter Botzenhardt firstname.lastname@example.org
Le Page, Robert W. Architects & Chartered Surveyors Architects & Surveyors Robert Le Page 01481 725239 email@example.com www.rwlp.co.gg
K De P Glass Ltd Alan Tacon firstname.lastname@example.org Kemp Le Tissier Limited Angus Kemp email@example.com Kingdom Architects + Planners David Kingdom firstname.lastname@example.org KPMG Channel Islands Mark Thompson email@example.com KRyS Global Caroline Malloy firstname.lastname@example.org KYCme (Guernsey) Ltd Dominique Carpentier email@example.com
Leapfrog Recruitment Consultants Chris Gnapp firstname.lastname@example.org Manufacturing 01481 246861 Financial Services 01481 253050 www.kempletissier.com Architects & Surveyors 01481 723658 www.kindomarchitecture.com Financial Services 01481 721000 www.kpmg.com/channelislands Financial Services 01481 711211 www.krys-global.com Financial Services 07911 728250 www.kycme.com
Learning Clubs Education and Training Carol Railton 01481 246973 email@example.com www.learningclubs.com Learning Company Ltd, The Kathy Tracey firstname.lastname@example.org Les Buttes Holiday Cottages Martin Ozanne email@example.com
Hotels, Guest Houses & B&Bs 01481 710331 www.lacollinette.com
La Fregate Hotel Simon Dufty firstname.lastname@example.org
Hotels, Guest Houses & B&Bs 01481 724624 www.lafregatehotel.com
La FROG Pauline Faph email@example.com
Chairty 07839 190687
La Pointe Farm Apartments Hotels, Guest Houses & B&Bs Kevin Gallichan 01481 267169 firstname.lastname@example.org www.lapointefarm.com La Villette Hotel & Leisure Club Graham Power email@example.com
Hotels, Guest Houses & B&Bs 01481 235292 www.lavillettehotel.co.uk
Law At Work Recruitment, HR & Payroll / Health & Safety Specialists Kelly Flageul 01481 727155 firstname.lastname@example.org www.lawatworkci.com
Hotels, Guest Houses & B&Bs 01481 266363 www.lesbuttes.com
Les Cotils Fiona Naftel email@example.com
Event & Venue Services 01481 727793 www.lescotils.com
Les Granges de Fleurs Holiday Apartments Michael de Garis firstname.lastname@example.org
Hotels, Guest Houses & B&Bs 01481 256879 www.grangesdesfleurs.com
Les Merriennes Self Catering S Paine email@example.com
Hotels, Guest Houses & B&Bs 01481 263262 www.visitguernsey.com/accomodation#2005
Liberation Group, The Mark Crowther firstname.lastname@example.org
La Collinette Hotel Ltd Andrew Chambers email@example.com
Education & Training 01481 730598 www.thelearningcompany.gg
Les Cocquerels Guest House Hotels, Guest Houses & B&Bs R Pipet 01481 254468 firstname.lastname@example.org www.visitguernsey.com/accommodation#2005
Les Vaugrats Campsite J Laine email@example.com
Recruitment, HR & Payroll 01481 711188 www.leapfrogjobs.com
Liberation Management Ltd David Rowlinson firstname.lastname@example.org
Leisure 01481 257468 www.vaugratcampsite.com Food & Drink 01534 764000 www.liberationgroup.com Financial Services, 01481 740145 www.liberation.gg
Lince Salisbury Matt Godfrey email@example.com
Business Services 01481 735000 www.lince-salisbury.com
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Financial Services 0845 7309373 www.lloydsbankinternational.com
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Property 01481 244244 www.mawsoncollins.com
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Architects & Surveyors 01481 235397 www.lovellozanne.com
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Health 01481 238565 www.msg.gg
LRD - The Big Idea Jim Delbridge email@example.com
Advertising & Marketing 0181 750490 www.lrd-thebigidea.com
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Michele Hilton Design Michele Hilton firstname.lastname@example.org
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Millard & Co Ltd Tim Millard email@example.com Financial Services 01481 252800 www.machonaccounting.com
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Mindful Guernsey Nicky Jenkins firstname.lastname@example.org
Mallard Cinema, The David Brown email@example.com
Miss Nob Ladiesâ&#x20AC;&#x2122; International Fashions Mary Le Poidevin firstname.lastname@example.org
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Trades 01481 266194 www.ousworthdecor.com
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Motoring & Biking 01481 244551 www.rabeys.com Financial Services 01481 729100 www.ravenscroft.gg
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Trades 01481 256426 www.aggregate.com/our-businesses/ronez
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X-Ware Ltd, T/A JCS Barry Pitfield email@example.com
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