CONTENTS ABOUT
Our Purpose:
Our Values Our Impact Framework Welcome: A Word from the CEO and Chair FEATURE Scams take centre stage as campaign focus sharpens Nina, Bill and Jo’s Stories
to make life easier for people experiencing vulnerability and disadvantage in Australia
EMPOWERED PEOPLE
Our Vision:
EFFECTIVE SECTOR
a just marketplace, where people have power and business plays fair
#SaveSorryBusiness Waiting for the Government to deliver on its promise Joint Winners of the 2023 Consumer Campaign of the Year Award SMS Survey Result: Advice Services
Our training making a real impact 2022-2023 SMS Survey Result: Worker Advice Services IMPACT: Financial counsellors, in the news, making news Embedded networks ban promotes consumer choice and is a win for Victorians No-one left behind: Compensation scheme of last resort finally passed FAIRER SYSTEM
Consumer Action is located on the land of the Kulin Nations. We acknowledge all Traditional Owners of Country throughout Australia and recognise the continuing connection to lands, waters and communities. We pay our respect to cultures; and to Elders past, present and emerging. WARNING: Aboriginal and Torres Strait Islander people are advised that this document may contain the names and images of people who have since passed away.
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| Consumer Action Law Centre
After almost 7 years and counting… the Financial Sector Reform Bill passes! Pointing out a “decade-long disgrace”: Thousands likely remain uncompensated by the Freedom Insurance Remediation program Moves towards comprehensive Buy Now, Pay Later regulation show progress Guilty: Rent-to-buy deceivers face justice at last Why thousands of lemon cars sold ‘down the lane’ proves we need an ombudsman ENHANCED SYSTEMS
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System monitoring and maintenance
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Workplace flexibility and balance a developing theme
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FINANCIALS
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ACKNOWLEDGEMENTS
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Gerard Brody exit interview Acknowledgements
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Impact Report 2022 – 23 | 3
