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and future of the company, a pathway was paved towards a leaner, smarter and more successful business. For Brown, over the last five years, Miller Electric Company has developed a number of key clients across 40 states at any given time. The major clients from five years ago are still a part of the portfolio, but they have been joined by new clients that fully appreciate and buy into the longterm trusting approach to quality. Clients now use their working relationship with Miller Electric Company as a standard for relationships in their respective industries. This standard is a testament to Miller Electric’s quality of delivery, commitment to the core values and appreciation of the client. “They use our relationship as a test to see if our model works in new markets, and in turn they take us with them. That in itself is a major win for us,” he says. Employee empowerment Miller Electric Company is a company that empowers its employees,
approaching their careers with the same long-term approach as it does with their clients. The transparent open book relationship creates a culture of connectivity; the employees know exactly where they stand and how much they are valued by the leadership. In the construction industry, finding the right people with the right talent is often recognised as the biggest constraint to growth. As a third-generation company, Miller Electric Company has second and even some third-generation employees on its books. “This dedication and loyalty goes both ways creating employees that will go above and beyond for the client,” Brown says. The challenge then, is replicating that committment going into the future. This is where partnerships with the International Brotherhood of Electrical Workers (IBEW) and the National Electrical Contractors Association (NECA) comes in with an apprenticeship programme, the Electrical Training Alliance that looks
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