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Lone Worker Solutions For A Mobile Workforce


Lone worker security...

...the safest option


Contents

2

Introduction to Connexion2

3

Credentials

4

Introduction to Identicom

7

Risk Type Against UK Employment

8

Lone Worker Safety Internationally

10

Risk Type and Frequency

11

Lone Worker Devices and Tracking

12

SoloProtect - Managed Solutions

13

Lone Worker Safety and BS8484

14

Connexion2 Training and Consultancy Solutions

1


Introduction to Connexion2

Formed in 2003, Connexion2 specialise in lone worker security.

Passionate about raising the profile of safe lone working,

Identicom can help a user get the right assistance in the

Connexion2 is focused on improving the safety and

event of a user suffering verbal abuse or attack, a ‘Man

productivity of lone workers through understanding the

Down’ situation after a trip or fall as well as the ability to be

needs of an employee, employer and other stakeholders

located via GPS. The device also includes the ability for a

such as the Police.

user to participate in two-way communication where deemed appropriate, with an Alarm Receiving Centre in a

The company develops leading lone worker products and

‘Red Alert’ situation. A camera function is also avaliable to

provides fit for purpose solutions incorporating proven

assist the capture of images or stream video supporting

technology, training, consultancy and support, allowing

operations and to assist a tailored response.

partners and customers to provide security and peace of mind for their clients and mobile workforce’s respectively.

The company also provides a mixture of training and consultancy solutions that take a broader view of lone

Lone Worker Security as a topic is wide ranging, from

worker safety over and above the specifics of devices. An

device-based solutions to the training of staff across an

effectively trained workforce will be better qualified to reduce

organisation. The Connexion2 product range is designed to

the risks they face. Whether it’s through the creation of an

consider both the wider macro-issues facing organisations,

up to date lone worker policy, equipping staff through the

as well as the micro-issues that affect a specific lone worker

delivery of conflict management training or increasing

fulfilling a certain role.

awareness through risk assessments: Connexion2 can help you prepare a workforce to reduce risk.

Connexion2 manufacture the award winning Identicom® Lone Worker Device (LWD) range, the only dedicated LWD

Connexion2 supplies products indirectly through a network

to feature the unique product form of an identity card-holder

of authorised channel partners in a number of countries

containing mobile phone technology.

worldwide, ranging from lone worker specialists, security companies and systems integrators. Connexion2 also sell direct to market through its SoloProtect brand of solutions. The company is approved through audit against BS8484, the British Standard for Lone Worker Device Services, enabling a guaranteed Police escalation via a Unique Reference Number (URN) where deemed appropriate.

Connexion2 product brands include:

2


Credentials

Connexion2 are delighted to continue to be successfully accredited against BS8484 and welcome the improvements the standard is bringing to our industry and more importantly the safety of lone workers. Craig Swallow, Managing Director of Connexion2

Connexion2 Limited is audited and approved against Sections 4, 5 & 6 of BS8484 (The British Standard for Lone Worker Device Services).

Connexion2 Limited is ISO9001 approved. Certificate No. FS 544798

Identicom and Identicom mobile from Connexion2 Limited have been awarded ACPO Secured by Design status. Secured by Design, SBD and the Secured by Design logo are trademarks of and are solely owned by ACPO Crime Prevention Initiatives.

Members of the British Security Industry Association.

Security Excellence Award Winner 2009.

Security Industry Awards Winner 2007.

Connexion2 Limited is an associate member of the BlackBerry Alliance Programme.

Connexion2 is a member of the International Institute of Risk and Safety Management.

Finalists in the Security Industry Awards 2012 Category: Communication Product of the Year.

3


Introduction to Identicom

Identicom from Connexion2 is a unique and dedicated lone worker device (LWD) and is the result of extensive research into lone worker behaviour and the risks faced. Whilst attending a Suzy Lamplugh Trust event in the year

Identicom meets the requirements of Sections 5.2.1 and

2002 Craig Swallow, now MD of Connexion2, surveyed a

5.2.2 of BS8484, the British Standard for lone worker device

room of people passionate about lone worker safety. It

services. Identicom has been awarded ‘Secured by Design’

struck him that a discreet communications device to assist

status from ACPO: the Association of Chief Police Officers

lone workers was a clear platform upon which to base a

for England, Wales and Northern Ireland. It is also a key

solution.

component of the NHS Framework Agreement for the public sector, currently the largest lone worker contract in the UK

That idea became Identicom: a product uniquely styled as

and celebrated the shipping of its 100,000th device in March

an identity card-holder. The device is easily wearable and

2012.

not an obvious communications device to anyone a lone worker encounters.

Identicom is available in several product variants with a range of features. The device can assist a lone worker by

The device contains mobile phone (GSM) technology which

capturing audio evidence, taking pictures or videos,

allows a user to discreetly open a definable one or two-way

automatically raising an alarm in a ‘Man Down’ situation, has

audio channel to an Alarm Receiving Centre (ARC) in the

the option of two-way communication and providing location

event of being exposed to verbal abuse, attack,

data through GPS. The devices also include three

incapacitation (‘Man Down’), or if feeling their safety is about

multi-function buttons on the front of the device which are

to be compromised. The device also features a camera

discreetly covered by the identity card when not in use.

allowing the user to take images or discreetly stream video

Each button can be used to call a specified number, trigger

during a ‘Red Alert’. An operator at the ARC can listen,

a text (SMS) message to a specified contact or to enable a

assess the situation and raise an appropriate response to

GPS location upload to the Mobile Workforce Management

get help to the lone worker.

Platform (MWMP).

Events can also be recorded for future use; evidence

Also available, Identicom mobile allows a lone worker facing

procured by Identicom has been used as part of

infrequent risk to access much of the functionality

proceedings to gain criminal convictions previously.

traditionally associated with the Identicom LWD but on a smartphone. Identicom mobile is currently available on Android, BlackBerry, iPhone, and Windows Mobile smartphones and rugged PDA’s. See Product Selector overleaf for more information.

4


Introduction to Identicom

Product Selector IDENTICOM MODEL NUMBER

870

877

877c

977

977c

Identicom Mobile

IDENTITY CARD-HOLDER PRODUCT FORM BATTERY AND MOBILE AND GSM SIGNAL CHECK DEFINABLE ONE OR TWO-WAY AUDIO n/a

MULTI-FUNCTION BUTTON AVAILABLITY AMBER ALERT FUNCTION RED ALERT FUNCTION

Device Dependent

SPECIFICATION

AUTOMATIC ‘MAN DOWN’ GPS LOCATION TEMPERATURE SENSOR

Device Dependent

CAMERA FUNCTION ACCELEROMETER TYPE (SiRF IV) WEIGHT (g) DIMENSIONS W, D x H (mm)

3 AXIS

3 AXIS

3 AXIS

3 AXIS

3 AXIS

Device Dependent

65

65

65

65

65

n/a

95 x 12 x 65

95 x 12 x 65

95 x 12 x 65

95 x 12 x 65

95 x 12 x 65

n/a

RIP ALARM

n/a

3G DATA

Device Dependent

GPRS DATA

Device Dependent

EASY TO WEAR AND DISCREET TO USE

n/a

SUITS A LONE WORKER APPLICATION OF FREQUENT RISK CAPTURE ADMISSABLE AUDIO EVIDENCE

BENEFIT

AUDIT TRAIL CAPABILITIES SINGLE DEVICE TWO-WAY CONVERSATIONS ABLE TO REDUCE ENVIRONMENTAL RISKS

Device Dependent

CAN BE SUPPLIED WITHIN A BS8484 SOLUTION ACPO ‘SECURED BY DESIGN’ ENDORSEMENT ENABLES AUTOMATIC LOCATION BASED REPORTING

Device Dependent

CAPTURE DISCREET VIDEO EVIDENCE

Connexion2 realises there is no such thing as a ‘one size fits all’ solution for lone workers. The company firmly believes in utilising a suitable technology in line with user requirements, and as a result the company supply LWD’s with a range of functionalities to choose from. This aids both the empowerment of lone workers and serves to increase staff morale, enabling an organisation to improve efficiencies whilst meeting its duty of care.

*Identicom mobile is available on Android, BlackBerry, iPhone and Windows Mobile Smartphones

5


Introduction to Identicom

Available with an automatic ‘Man Down’ function. Slips, trips and falls cost UK employers £512 million every year. (Source: HSE)

Identicom

877

3G enabled Identicom gives greater connectivity for peace of mind.

Identicom

977 Two-way radio and a camera option gives a better flow of information.

Identicom

870 6


Risk Type Against UK Employment

How many lone workers are there?

ABUSE/ATTACK

# EMPLOYED 000’S

INCREASING RISK 50

100

150

200

‘MAN DOWN’

250

300

350

400

*Source ONS data 2009

As an example of the UK market, our analysis of data provided by the Office of National Statistics estimates that there is in the region of four million lone workers employed in the UK. Each of these workers face a variety of risks at different frequencies, thus putting pressure on the employee and impacting on the provision by an employer towards his or her safety. The above diagram illustrates in more detail the numbers employed across a variety of job functions in the UK in line with the type and level of risks that are regularly faced. In addition to numbers employed, job functions are shown in line with increasing risk whether it be social risk (abuse / attack), or environmental ’Man Down’. From an international perspective, our analysis of data provided by Berg Insight suggests there are between 25 to 49 million (minimum to upper level estimated) lone workers in the top 20 geographical markets currently supplied by Connexion2.

7


Lone Worker Safety Internationally

Lone worker safety is a global issue.

One in six crimes occurs in the workplace.

Justice Department’s Bureau of Justice Statistics Canada

5% of private industry establishments experienced an incident of workplace violence in the one year. ďż˝

Bureau Labor Statistics 2005 The economic cost of workplace violence in the USA is estimated at around $121 billion per annum. Nonfatal workplace assaults equal 876,000 lost workdays and an additional $16 million in lost wages.

NIOSH 2011 Workplace Violence Prevention Fact Sheet USA

Statistics from Spain list the number of workers reporting an accident at work over a 12 month period as being at 3.9%. Fatal accidents at work over the same period were recorded at 332 excluding work related road traffic accidents (which were recorded separately at 240 over the same period).

LFS 2007 Spain

8


Lone Worker Safety Internationally

Violence and harassment affects from 5% to 20% of European workers, depending on the country and sector employed. 40% of European managers are concerned by workplace violence and harassment, but only around 25% have implemented procedures to deal with it.

Workplace Violence & Harassment: a European picture - European Agency for Safety and Health at Work (EU-OSHA) Europe

70% of healthcare workers experienced physical aggression with just under 84% suffering verbal aggression.

Institute of Nursing Science at the University of Bielefeld Germany

Over 50% of private sector workers studied have suffered verbal abuse as part of their job.

ILO / ICN / WHO / PSI study over a 12 month period South Africa

75% of Nurses (private and public sector) have experienced some form of violence at work.

Research by Curtin University of Technology in Perth W.A, 2010 Australia

For more information on international partners of please visit: www.connexion2.com/international-partner.asp

9


Risk Type and Frequency

What risks do your employees face? FULL TIME / FREQUENT RISK OR ACTIVE ‘MAN DOWN’ ENVIRONMENTAL (’MAN DOWN’)

SOCIAL RISK (ABUSE / ATTACK)

OCCASIONAL RISK OR PASSIVE ‘MAN DOWN’

TRAINING AND CONSULTANCY SOLUTIONS

Risks to lone workers generally fall into two categories: 1) Social risk posed by other people 2) Environmental risk posed by a location combined with an activity The above diagram considers the type of risks faced whether it be social (abuse or attack) or environmental ’Man Down’ and the frequency at which these risks occur. The appropriate Identicom-based solution is shown in line with the risks faced as outlined above. Connexion2 provides a range of LWD based solutions that cater for a variety of lone worker needs. The company does not promote technologies for their own sake. Connexion2 Training and Consultancy Solutions are also overlaid on the diagram to outline where risks can be reduced through effective training and policy.

10


Lone Worker Devices and Tracking

Safety first....

MobileWorkforce ManagementPlatform

Something we stress to our customers is that Identicom is a Lone Worker Device (LWD) first and foremost and is primarily designed to be implemented as a product to improve the safety of a mobile workforce. The tracking of workers can be contentious, however with over 160 attacks on UK lone workers every single day *, the ability to locate an individual should the need arise, offers considerable safety benefits that can sit alongside valuable business productivity benefits. The entire Identicom range and Identicom mobile integrate with Connexion2’s Mobile Workforce Management Platform (M.W.M.P.) due to their ability to store user positions and enable the delivery of alerts to a manager when moving between geo-fences for example. Each Identicom device has the capability for GPS data to be sent to M.W.M.P. through GPRS or 3G functionality. The location information transmitted from the devices is only acted upon by the Alarm Receiving Centre (ARC) in the event of a user initiating a ‘Red Alert’ on the device, putting the lone worker in control of when to be located, such as when they need assistance. The information provided and the scale of options concerning location data is designed to help a lone worker in distress to be located as quickly as possible. Integration with the Mobile Workforce Management Platform provides an employer with a powerful management tool that allows an organisation to access a range of business benefits in order to ease the flow of operations and improve efficiencies. The subject of tracking is a sensitive issue to many workforces, that’s why our product range is diverse, enabling the most appropriate solution to be utilised by an organisation. We recommend that any tracking of staff movement should be done within a structured and agreed lone worker policy on the basis of tangible benefits to the lone worker and the business. Identicom and Identicom mobile can be purchased as stand-alone devices or can include the M.W.M.P. additional option. * Source: figures taken from a variety of market sector sources including the NHS, Retailers Against Crime and Inside Housing.

Identicom range and Identicom mobile (device dependent) can be integrated with Connexion2’s Mobile Workforce Management Platform as shown opposite. The platform allows a lone worker manager to coordinate a range of operations, create Geo-fences, view a breadcrumb trail of movement and see a user at ‘street-level’.

11


SoloProtect - Managed Solutions

A fully managed lone worker solution will remove business risk.

Connexion2 supply products through a range of authorised partners in the UK and Internationally, and also sell direct to market through SoloProtect. To see authorised resellers of Connexion2 please visit: http://www.connexion2.com/our-partners.asp SoloProtect is a fully managed solution for lone workers that allows an organisation to equip their staff comprehensively and in a cost-effective manner for a fixed monthly fee. Please see the main components to a SoloProtect solution below: Lone Worker Device or Application – ACPO approved Lone Worker Product designed to get appropriate help for any lone worker requiring assistance.

A dedicated team ensuring a Compliant with

clients full support before, during

BS5979 Category II.

and after implementation.

(Option)

Giving comprehensive training to

A dedicated platform to assist

ensure a lone worker can maximise

easier and more effective

product usage as part of their

management of lone workers

dynamic risk assessment.

(optional). All inclusive provision for SIM and usage as part of the solution.

For more information on SoloProtect Solutions please visit: http://www.connexion2.com/soloprotect-solutions.asp

All SoloProtect Solutions are fully compliant through audit with BS8484 apart from the iPhone version of Identicom mobile.

12


Lone Worker Safety and BS8484

Do you want a guaranteed Police escalation in the event of an incident?

The subject of lone worker safety is one that has

However once audited and approved against the relevant

increasingly moved up the agenda in recent years in line

section of the standard*, an ARC is able to apply for a

with an improved understanding of risks faced by front line

Unique Reference Number (URN) from a Police force in

staff, health and safety legislation and the Corporate

order to escalate the incident directly at a regional level.

Manslaughter Act of 2007.

BS8484 clarifies how the Police guarantee a lone worker with a response in an emergency. BS8484 and ACPO Policy

In 2009 the BSI introduced the first British Standard for

thus ensure that any suppliers of lone worker solutions not

‘Lone Worker Device Services’ named BS8484. The

approved against the relevant sections of the standard

standard was introduced to address the safety of staff and

cannot guarantee a Police escalation. As the standard

improve the provision of lone worker services in the UK, and

becomes increasingly influential, this will become a key

involved ACPO (Association of Chief Police Officers) and

consideration for any organisation procuring a lone worker

other practitioners within the security industry. It is also

system for the next 12 months, 24 months or longer.

anticipated that BS8484 will form the basis for a wider European standard currently being drafted.

Connexion2 was first audited against BS8484 in March 2010 by the NSI (National Security Inspectorate) and is

BS8484 also imposes a number of requirements on

uniquely positioned as a device vendor and solution

providers of lone worker services if they are to be audited

provider incorporating an ARC, requiring conformance

against the standard and approved as compliant.

against sections 4, 5 and 6 of the standard. In addition, the company’s Identicom lone worker devices are still the only

BS8484 comprises of dedicated sections relating to lone

LWDs to achieve ACPO’s standard of ‘Secured by Design’

worker services. Specifically:

status due to their unique identity card form-factor and discreet lone worker operation.

Section 4: considers a supplier’s quality standing (ISO9001), its financial stability and the appropriate insurances it should

In March 2012 ACPO issued a statement outlining the

have in place.

difference in response times between Type ‘A’ and Type ‘B’

Section 5: focuses on the essential and desirable

alarms. In the context of a lone worker alarm, Type 'A'

functionality of a lone worker device.

alarms are where the solution provider meets the

Section 6: relates to the standard of Alarm Receiving Centre

requirements of BS8484 and the Alarm Receiving Centre

element of a lone worker solution (ACPO also specify that

(ARC) meets both the requirements of BS8484 and BS5979

an ARC must meet BS5979 Category II another British

Category II, allowing the alarm receiving centre to report

standard specific to ARCs).

directly into Police control rooms at a regional level for a 'Level 1 Immediate or Priority response'. Type ‘B’ alarms are

The standard is also affecting a change of procedure with

raised via 999 or 101 calls.

regards to how the Police will respond to lone worker alarms. Currently most Alarm Receiving Centres escalate a

ACPO also stated: “When a Police response is given to a

lone worker alarm requiring a Police response through a

Type ‘B’ alarm, experience shows that there is a significant

999 call.

time delay in despatching a Police response compared to the URN system, this is due to the questions that need to be asked to verify if it is a genuine alarm situation. This time lapse could be vital if a person is in immediate danger.” * Alarm Receiving Centres must be audited against BS5979 Category II, and BS8484 Section 6 to apply for a URN for direct Police escalation at a regional level. Any supplier stating compliance against any element of BS8484 should be able to provide certification as proof of audit specific to the relevant section of the standard.

13


Connexion2 Training and Consultancy Solutions

Taking a step back from the specifics of Identicom, Connexion2 also provide a range of training and consultancy solutions. Training and Consultancy Solutions help organisations fulfil

A well trained workforce will assess risks more effectively

their duty of care to staff and allow lone workers themselves

and have knowledge of how to reduce them where possible,

to better manage conflict situations as they occur.

thus improving their safety. A better understanding of these issues at management level will also improve

Benefits:

communication in order to better facilitate operations of front-line staff and reduce business risk.

Connexion2 is able to create and deliver bespoke policy and training to your staff or to your customers on your

Connexion2 training solutions are flexible and can be

behalf. The solutions are designed to provide education

bespoke to an organisation, allowing a company to

and comprehensive support on all aspects of lone worker

implement where most appropriate. The company can assist

protection – for the employer, the manager and the lone

in a number of ways: staff can be trained to deliver training

worker.

to employees as part of your ongoing requirements, or Connexion2 can assist in the creation of an up to date lone worker policy.

Conflict Management Training is available from Connexion2:

14


Connexion2 Training and Consultancy Solutions

An effective and up to date lone worker policy benefits everyone.

The benefits of good policy and training are wide reaching. A valued workforce is more efficient, less likely to suffer stress, illness or lost productivity and will look to change employment less frequently. Connexion2 teaching Solutions benefit the front-line lone worker, the lone worker manager, the wider organisation and the Police. Understanding the impact of lone worker safety and the financial implications to an organisation is extremely important, please consider: • The direct financial costs associated with absence through stress and injury, resulting from frequent verbal abuse, a single attack or a ‘Man Down’ style scenario • Sick pay, temporary and replacement staffing, higher insurance premiums, missed deadlines, increased stress on existing staff and potential customer dissatisfaction • The risk from corporate manslaughter legislation both corporately and to individuals at manager level and above in an organisation Organisations can reduce the risks faced through the following Training and Consultancy Solutions.

Self-Teach Workbooks

LONE WORKER SAFETY MANAGING CONFLICT IN THE WORKPLACE THROUGH COMMUNICATION MANAGING CONFLICT IN THE WORKPLACE THROUGH INCREASED PERSONAL AWARENESS

Training Solutions

SECURITY AWARNESS SEMINARS LONE WORKER SAFETY CONFLICT MANAGEMENT LONE WORKER MANAGER

Consultancy Solutions

RISK ASSESSMENT TOOLKIT LONE WORKER POLICY REVIEW AND DEVELOPMENT COMMUNICATION STRATEGY

Other Solutions

PROJECT MANAGEMENT AND IMPLEMENTATION TRAIN THE TRAINER NETWORK ASSESSMENT

15


Identicom and Identicom mobile from Connexion2 Limited have been awarded ACPO Secured by Design status. Secured by design, SBD and Secured by Design logo are trademarks of and are solely owned by ACPO Crime Prevention Initiatives. The NSI logo is owned solely by the National Security Inspectorate. The BSI logo is solely owned by the British Standards Institute. The BSIA logo is solely owned by the British Security Industry Association. BlackBerry®, RIM®, Research In Motion®, SureType®, SurePress™ and related trademarks, names and logos are the property of Research In Motion Limited and are registered and/or used in the U.S. and countries around the world. Used under license from Research In Motion Limited. iPhone® is a registered trademark of Apple Inc. Android is a trademark of Google Inc. Windows® Mobile is a registered trademark owned solely by Microsoft.

Certificate No. FS 544798

UK Head Office: Connexion2 Limited Unit 5 Carrera Court Church Lane Dinnington Sheffield South Yorkshire S25 2RG

UK Southern Office: Connexion2 Riverbridge House Guildford Road Leatherhead Surrey KT22 9AD

USA Office: Connexion2 2100 MT ST NW Washington DC 20037 USA

Tel: 0844 856 6606 Intl: +44 (0)1909 518020 Fax: 0844 856 6605

Tel: +44 (0)1909 519278

Tel: +1 202 559 8285 Fax: +1 202 550 8294

E: info@connexion2.com

www.connexion2.com


Connexion2 Corporate Brochure