Columbia University Facilities and Operations FY14 Annual Report

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Letter from the Executive Vice President.................1 Our Organization.......................................................2 Facilities and Operations Merger.............................6 Revitalizing Our Campus..........................................9 Enhancing the Student and Client Experience......12 Keeping Our Communities Safe.............................16 A Campus Rises......................................................18 A Sustainable Columbia..........................................20 Building Community...............................................23 Supporting Our Team, Achieving Excellence..........27 Financial Highlights................................................29 Awards and Recognition.........................................32

Cover: The faces and activities of Columbia University Facilities and Operations.


In January 2014, I marked my 25th year at Columbia University. With great pride, I joined a long list of colleagues across campus who have dedicated themselves in service to our great University for far more years than I. This personal milestone, however, was a small part of what has proved to be another productive and eventful year for our growing organization. Also in January 2014, Robert Kasdin, our senior executive vice president, announced the integration of University Facilities, Campus Services, and Strategic Communications—an integration that I, and our senior team, fully endorsed. During the course of the year, we have quickly evolved from colleagues to team members. We are only beginning to realize the benefits and efficiencies of our now combined teams. Our collective energy, collaboration, and unity will allow us to serve our faculty, students, and colleagues in ways still yet to be discovered. During the course of fiscal year 2014, our new Facilities and Operations organization held true to our commitment to provide exceptional customer service and continually improve our services and

the campus environment to support the core educational and research mission of the University. We instituted new technology to improve campuswide communication during emergencies, kept the campus running and safe through a winter that totaled 58 inches of snow, were ranked third among the best colleges for food in America by The Daily Meal, achieved a perfect score in The Princeton Review ’s Green Ratings, and topped out the final steel beam at the Jerome L. Greene Science Center in Manhattanville. We review those highlights and more in the pages ahead. Our team provides quintessential end-to-end service for our students, faculty, colleagues, and guests. We are responsible for housing our undergraduate and graduate students as well as our faculty; caring for our physical plant, buildings, and grounds; servicing events; preparing meals; creating and supporting community; keeping our community safe, healthy, and well informed; and working day and night to support the teaching and research mission. Each of us within Facilities and Operations knows that it takes the hard work,

dedication, and teamwork of our 1,900-plus colleagues to make the campus experience for faculty, students, and staff appear seamless. I am proud of our extraordinary team’s commitment, expertise, and selfless service to create an optimal campus experience at Columbia, and of our collective focus on continuous improvement. We work by the tenet: take pride in what you do and support your team members. As we are each committed to delivering the best in every task, I am certain the years ahead will be even better.

Joe Ienuso Executive Vice President



OUR MISSION Columbia University Facilities and Operations supports the core educational and research mission of the University by maintaining a safe, beautiful, and functional campus environment, and providing services and spaces for campus life and activity outside the classroom. Facilities and Operations is responsible for the safety, preservation, and maintenance of Columbia’s real estate portfolio. It provides space planning; oversight of new building design and construction; renovation, repair, and restoration of existing spaces; operations and maintenance of buildings and grounds; and management of the University apartment housing inventory and campus public safety. Within campus, Facilities and Operations also serves the community through the operation of its residential and retail dining program, student health services, event catering and venue management, undergraduate residence halls, student center and bookstore, and sustainability engagement.


OUR VISION As a valued partner of the Columbia academic and campus community, we: + provide high value and quality; + seek ways to continuously improve our operations; + grow with the changing needs of the community; + collaborate with our University colleagues; + deliver exceptional customer service; and + are respected stewards of Columbia’s physical assets. OUR VALUES + Pride: in the University, in Facilities and Operations, in each other + Respect, Integrity, Accountability: toward each other and in what we do + Communication: a top priority—deep, broad, transparent, and continuous + Community: making the University and our community a better place to learn, live, and work + Excellence: in all we do; anything we touch, we improve, continuously + Experience: that exceeds our customers’ expectations in both service and value



UNIVERSITY KNOWLEDGE Facilities and Operations knows the campus inside and out. Whether you need a carpenter, an electrician, a locksmith, housing, lighting, painting, parking, plumbing, recycling, more space, or public safety services, or if you need to eat, get healthy, plan an event, travel around campus, or mail and printing services—we’ve got you covered. We will make sure your need is resolved—quickly, efficiently, and most importantly, correctly. INDUSTRY LEADERSHIP With experts in urban planning, architecture, engineering, operations, energy, sustainability, real estate, hospitality, public safety, dining, health, and more, Facilities and Operations boasts some of the best professionals in their respective fields. When you work with us, you are working with awardwinning industry leaders who are committed to the highest standards of quality and performance.

CUSTOMER SERVICE Facilities and Operations works around the clock to provide exceptional service that exceeds our customers’ expectations. Many of our operations are staffed 24 hours a day, seven days a week to ensure that our campus is safe, beautiful, and functional, and that the services and spaces we provide for activity outside the classroom make campus life better for each and every member of our campus community. Whenever or wherever you need us, Facilities and Operations is there to meet your needs. EFFICIENT OPERATIONS With more than 1,900 employees and $830 million-plus in operating and capital spend last year, Facilities and Operations is the largest administrative department at Columbia. From buying bulk materials through long-term contracts, to centralizing our service offerings, to integrating our project management process, we strategically leverage our size and scope to gain efficiencies in operations.



Shari Colburn

Lindsay Doering

La-Verna Fountain

Vice President, Real Estate

Executive Director, Administration & Special Projects

Vice President, Construction Business Services & Communications

Anne Lubell Director, University Leasing & Acquisitions

Allison Rubin Executive Assistant to the Executive VP

Eloise Paul Director, CUMC Leasing & Acquisitions

Leonard Cox AVP, Communications Dan Held Executive Director, Communications

Melisa Schneider Assistant Director, CUMC Leasing & Acquisitions

Joseph A. Ienuso Executive Vice President

Frank Martino

James McShane

Philip Pitruzzello

Vice President, Facilities Operations

Vice President, Public Safety

Vice President, Manhattanville

Mark Kerman AVP, Residential & Commercial Operations Phil Kretzmer AVP, Manhattanville Operations George Pecovic AVP, Plant Engineering & Utilities Donald Schlosser AVP, Campus Operations Wilfred Small Director, Services Center Geraldine Tan Executive Director, Compliance

Deidre Fuchs Director, Investigations

Katiana Anglade Director, Manhattanville Development

John Gerrish Director, Administration & Planning

Wilmouth Elmes AVP, MEP Technical Services

Jeannine Jennette Executive Director, CUMC Operations

Michael Fletcher Executive Director, Business Services

Demosthenes Long Director, Morningside Operations

Fanny Gong AVP, Design Management

Konrad Motyka Director, Manhattanville Operations

Marcelo Velez AVP, Project Management & Construction

John Murolo Director, Special Operations & Events Peter Phalon Director, Technology Projects Yiling Tang Director, Technology Systems


Petrina Whyte Associate Director, Administration

Joseph Mannino Vice President, Planning & Capital Project Management Janet Grapengeter Director, Design & Compliance

This organizational chart reflects direct reports to the Executive Vice President and their direct reports. It does not reflect the entire Facilities organization. Updated February 2015

Alfonso Pistone AVP, Project Management Gene Villalobos Executive Director, Space Planning

James D. Wang

Scott Wright

Vice President, Finance & Administration

Vice President, Campus Services

Cedric Gaddy AVP, Capital Finance & Administrative Support Annette Lopes AVP, Human Resources

Dee Akpinar-Ozdenli Executive Director, Finance & Accounting Victoria Dunn Executive Director, Dining Services

Peter Michaelides AVP, Financial Services

Honey Sue Fishman Executive Director, Business Services & Student Center Operations

Mohammad Ozair Executive Director, IT

Joyce Jackson Executive Director, Housing Services

Yury Vela Manager, Special Projects

Miguel Pagan Executive Director, Administrative Services Jessica Prata AVP, Environmental Stewardship Joseph Riccutti Executive Director, Event Management Samuel Seward, MD AVP & Medical Director, Health Services


In January 2014, Columbia integrated University Facilities, Campus Services, and Strategic Communications, creating the new Columbia University Facilities and Operations organization. Much has already been accomplished as one team, and the new Facilities and Operations continues to identify ways, through integration, to align and strengthen the organization’s services. FY14 AT A GLANCE + Offered students who participate in the University medical insurance plan better coverage and lower costs by leveraging institutional knowledge across the new organization and partnering with colleagues at the Medical Center to maximize joint purchasing impact

+ Developed new efficiencies and expanded roles in the streamlined organization, through such elements as the merger of Facilities and Campus Services Human Resource departments and the elevation of Information Technology as a direct report to the vice president of Finance and Administration + Created the IDEA Lab, a group consisting of team members across the organization, to identify and execute projects that improve the overall client experience + Aligned and expanded all fire safety services under Facilities Operations to improve overall fire and life safety on campus + Renewed communication channels, including biannual new employee meetings with the executive vice president





olumbia University Facilities and Operations wasted no time after the merger of Facilities and Campus Services to find ways that the closer working relationships could make the campus better for students, faculty, and staff. The IDEA Lab, a cross-functional working group consisting of team members from departments across the organization, including Housing, Business Services, IT, Dining, Finance, Operations, and Public Safety, is a new vehicle for identifying opportunities and implementing solutions. The IDEA Lab introduces team members to parts of the organization to which they are not normally exposed and is designed to foster more collaboration, innovation, continuous improvement, and professional development. IDEA Lab members serve terms of 12 to 18 months to maintain diversity in participation and increase opportunity. Members of the lab raise issues and discuss efficiencies within the larger organization that could address those issues. Projects are selected using three criteria: they must positively impact the client experience; incur relatively low cost to implement; and be completed within 6 months.

Within the first 6 months after the merger, the IDEA Lab achieved an early success. Previously, students who had lost their CUID cards over the weekend had to wait until the ID Center in Kent Hall opened Monday morning to replace them. For those living on campus, the undergraduate CUID provides dorm access, not to mention Dining plan and Flex/laundry dollars. Lacking a CUID card over a weekend was a major inconvenience. On Monday, students would be required to travel to three or four locations to add their various plans to the ID card. The Hospitality Desk in Hartley Hall now has the ability to reissue CUID cards to CC and SEAS residents of Columbia Housing who lose or damage their cards. The Hartley Hospitality Desk can reissue cards and re-encode them with Housing access, Dining plans, and Flex balances, as applicable, 24 hours a day, seven days a week. “The Hartley Hospitality Desk ID card solution makes life a little easier for undergraduates whose CUID cards are their passport for nearly everything they do on campus,” said Lindsay Doering, executive director of Administration and Special Projects for Facilities and Operations and the leader of the IDEA

Lab. “From a Facilities and Operations perspective, solving this problem was a priority to improve the overall client experience, and the IDEA Lab was the conduit needed to bring a multifunctional team to the table to do it.” Other initiatives the IDEA Lab is undertaking include improved messaging to the campus community about service changes, developing more formal methods for client feedback, using technology to enhance Public Safety services, and creating a set of client service standards to be promoted across the organization.

Did You Know? Facilities and Operations is the largest administrative department on the Morningside campus, with more than 1,900 employees.

Students can be issued a new CUID at the Hartley Hospitality Desk (top right) when Kent Hall is closed, an initiative stemming from the IDEA Lab.


















REVITALIZING OUR CAMPUS The size and value of a campus improvement are specific to the eyes of the beholder. A particular upgrade may seem small or ordinary to some, but for others, it may transform daily life on campus. Facilities and Operations is guided by this principle, striving to make the Columbia campus experience better for everyone, one improvement at a time.

Did You Know? Our FY 2014 spend included $9 million in exterior and historic preservation projects, furthering our commitment to preserve the historic character of the campus and surrounding community.

FY14 AT A GLANCE + Completed construction of the Brown Institute for Media Innovation at Pulitzer Hall for the Columbia Journalism School, a space designed to support innovations for the future discovery and delivery of journalism + Restoration of the World Room at Pulitzer Hall, the historic home for the annual announcement of the Pulitzer Prizes and a common gathering place for the school community

+ Renovations at Undergraduate Residence Halls, including suite upgrades and Americans with Disabilities Act (ADA)-compliant bathrooms at Wallach Hall and a basement renovation featuring a fitness room at Ruggles Hall + Upgrades to the Central Energy Plant to build the necessary capacity allowing central utilities to be served to more areas of the historic Morningside campus + Completion and opening of the new Graduate Student Center at 301 Philosophy Hall, featuring a lounge, conference room, and cafĂŠ + Completion of transaction in TriBeCa to establish a flagship Columbia Startup Lab in collaboration with WeWork that provides selected alumni entrepreneurs with discounted office space, business infrastructure, and support from several Columbia schools

Top: The restored World Room at Pulitzer Hall, home of the annual Pulitzer Prize awards. Bottom: The new Graduate Student Center at 301 Philosophy Hall provides a dedicated space for collaboration among graduate students, postdoctoral researchers, and faculty across disciplines and schools. 2014 ANNUAL REPORT | 9

+ State of Good Repair program improvements that continue the window replacements at Hamilton Hall and Mathematics Hall + Identified and secured space near campus for the Global Centers program and other provostial programmatic initiatives, and secured short-term residential facilities for international programs located in Singapore, Italy, and San Francisco + Upgrades made to the Lerner Hall Cinema carpet and lighting as part of a multiphased effort to refresh the space + Redesigned the print production facility at Pulitzer Hall with new HVAC, electrical, and telecom to enhance performance and improve the work environment; completed with no interruption to customer service and job deadlines

+ Construction began at Pupin Hall on several simultaneous projects, including a new Theory Center to accommodate the emergent needs of the Theoretical Physics Department; restoration and replacement of the building’s original copper cornice; and upgrades to the building’s mechanical, electrical, and plumbing vertical infrastructure + Created a new computational lab at Fairchild Hall, complete with offices, a conference room, and informal collaboration space + Refreshed and modified B-230 East Campus, one of Facilities and Operations’ primary office locations, featuring improved lighting, lower cubicles to facilitate communication, new kitchen areas, and upgraded conference rooms

Top left: Renovated basement lounge in Ruggles Hall, featuring a fitness room and updated common area. Top right: Renovated building lounge in Wallach Hall. Right: The Columbia Startup Lab in TriBeCa, in collaboration with WeWork, to mentor and support alumni entrepreneurs.





acilities and Operations team members take pride in planning and building spaces that are functional, sustaining, and cost-effective over a project’s lifecycle. Several developments in FY14 exemplified this forward-looking approach. An $18 million gift from the late Helen Gurley Brown—the largest in the history of Columbia Journalism School—helped establish the David and Helen Gurley Brown Institute for Media Innovation, a collaboration between the Journalism School and Stanford University. The new space at Pulitzer Hall provides the School with a technology-driven multimedia newsroom that will merge the delivery of multiple journalistic disciplines within the context of the changing media landscape. The space is designed to meet the institute’s mission to develop innovations in journalism within a networked, digitized world. Working collaboratively, students, postdoctoral fellows, faculty, and industry leaders will experiment with new technologies and create innovative content and delivery formats. For Undergraduate Residence Halls, two renovation projects represent what lies ahead for residential student life. In Wallach Hall, updates

featured new flooring, lighting, gender-inclusive private bathrooms, and large kitchen lounges on floors three through eight. In addition, the renovation included new doors with an electronic lock system throughout the building, a refresh of the main floor, and a new Americans with Disabilities Act (ADA)-compliant bathroom. Changes at Ruggles Hall provide a glimpse toward the future of common areas. Students now enjoy a fitness room thanks to the Ruggles basement renovation, along with a new laundry facility, study room, trash/recycling room, genderinclusive ADA-compliant bathroom, and a common lounge with a large, flat-screen television. At Philosophy Hall, officials celebrated the opening of the new Graduate Student Center. The new center meets the aspiration for simpler collaboration by providing space for both formal and informal meetings between graduate students, postdoctoral researchers, and faculty across disciplines. The center also features a new café, conference room, and lounge area. Other campus improvements may not be as visible but are just as impactful. Investment in the physical plant and utilities will improve conditions

for comfort for years to come. Facilities and Operations made upgrades to the Central Energy Plant to build capacity that will allow for central utilities to be brought to areas of the centuryold Morningside campus where infrastructure would not previously allow. Capacity building in the Central Energy Plant is a future-minded investment, allowing capacity to exist when the needed pipes and infrastructure are built to connect more of the campus to the plant.

Did You Know? In a recent student survey, Columbia Housing’s Hospitality Desk received a customer service rating of 90 percent and a satisfaction rating of 96 percent. Learn more about how we’re enhancing the student experience on the following page.


ENHANCING THE STUDENT AND CLIENT EXPERIENCE Facilities and Operations and its team members are dedicated to providing exceptional customer service 24 hours a day, 7 days a week, 365 days a year. The organization prides itself on finding ways to improve systems, processes, and services, making campus life better for students, faculty, staff, visitors, and residents who engage with the University every day or just once a year. FY14 AT A GLANCE + Launched new Undergraduate Residence Halls website, featuring more intuitive navigation, cleaner design, and enhancements such as Service Alerts, Google map of residences, and a residence hall comparison chart + Built new space to move the Sexual Violence Response Office and Rape Crisis/Anti-Violence Support Center to Lerner Hall + Completed the first of two phases of renovations for the primary care offices of Medical Services in John Jay Hall


+ Sexual Violence Response facilitated training and outreach programs attended by 8,785 community members + Introduced new work service follow-up protocol at Hartley Hospitality Desk to ensure quality control and facilitate direct communication with students, resulting in fewer calls from students about the status of work orders + Modified service on the Intercampus Shuttle Academic and Summer schedules to adjust to real usage and minimize underutilization + Piloted Popular Science award-winning invention technology developed by a SEAS Ph.D. graduate to better regulate heat in residence halls and apartment buildings, and reduce energy usage + Launched Event Management 101, a weekly training program for student group organizers to review all aspects of producing events at Columbia, with particular focus on finding and booking space




Did You Know? The Daily Meal ranked Columbia University third in its annual list of best colleges for food in America.

n FY14, Columbia Dining joined the long list of food-oriented mobile apps with the launch of its very own Dine@CU app for iPhone. The app provides a real-time guide to which on-campus residential dining venues are open, menu options currently being served, and nutritional information for each menu item. It also allows users to plan a meal with the “My Plate” feature and calculate total nutritional values before stepping foot in a dining hall. Dine@CU supports Dining’s mission to provide tasty, nutritious, and sustainable food to the Columbia community, and is another example of Facilities and Operations’ focus on customer service to enhance the student experience. In FY14, The Daily Meal recognized Columbia Dining as the third best college for food in America. “At Columbia, Dining is much more than simply the food that students put on their plate; it’s all about the experience,” said Vicki Dunn, executive director of Dining. “Today, students are much more concerned with nutrition, health, and sustainable eating. They want to know what is being served, where it comes from, and if it’s good for them. The mobile app makes this information more accessible

The Dine@CU mobile app is available for immediate download at the App Store.

in a format that students prefer. It’s just one example of how we continue to improve the Dining experience.” In addition to menus, hours, and nutritional information, the app provides a running list of special events, dining news, and a mechanism for sending feedback directly to the Dining staff. The app grew out of a student request to extend the rich information available on the Columbia Dining website to a more accessible and userfriendly format on mobile devices. SEAS student Gilbert Feig assisted in the back-end development of the technology. Gil had approached Vicki Dunn with a proposal to create a Dining mobile app at the same time that the department was looking into third-party mobile app developers. Throughout the development process he worked closely with CUIT and the Campus Services visual communications manager, Faris Habayeb. From concept through testing and launch, the app took six months to develop before being introduced to the Columbia community in March 2014. Since its launch, the Dine@CU app has received many accolades from the student community. On a monthly basis approximately 1,300 people are actively using the app. 2014 ANNUAL REPORT | 13




other Nature was unkind to Columbia in the winter of 2013–14, dumping 58 inches of snow over the course of 14 snowfalls, one of the snowiest winters on record for New York City and the most snowfall accumulation ever for the month of February. The team at Facilities and Operations worked around the clock through dangerously cold and freezing temperatures to keep the campus safe and running in the face of severe weather. The Emergency Management Operations Team (EMOT) kept the University community informed throughout the winter storms. Here’s a taste of what we did in response to the snowfall:






= 1,000 feet



+ 45 Facilities staff members, combined from grounds, custodial volunteers, and trades volunteers, responded to 14 storms moving approximately 58 inches of snow.

+ We plowed approximately 18,000 linear feet of sidewalk and cleared snow on 10 acres of hardscapes for the Morningside campus.

= 40 hours

+ 13,440 labor hours were recorded for the season.

MAINTENANCE REQUESTS + Serviced a maintenance request spike (up 23 percent in January 2014 compared to the previous year) in areas impacted by winter weather.


*January 2013 vs. January 2014



SNOW DAY MEALS: 108,000+

+ Transportation Services kept rolling with shuttle bus service available every snow day (except for one day that fell during winter break).


= 60 pounds

+ Per storm, we used 20 large pieces of equipment consisting of plow trucks, tractors, and skid steers. Manually, we used 25 shovels, 10 salt spreaders, and 12 ice choppers.


+ We applied 215,040 pounds of deicing material primarily consisting of calcium chloride.

= 1,000 meals

= snow days with shuttle bus service

+ Dining kept the campus fed during the storms by serving more than 108,000 meals on days that it snowed, often on short staff.



From Morningside Heights to Manhattanville, from the Medical Center to the Baker Athletics Complex, our Public Safety team is committed to providing a safe, open, and secure environment across all of our campuses. We do this by adhering to our principles of pride, professionalism, and service as we work to safeguard our most important asset: our people. FY14 AT A GLANCE + Hosted record number of crime prevention events and participants, including 123 crime prevention seminars, 8 self-defense seminars, and 4 security awareness days + Promoted programs to deter theft or reunite owners with lost or stolen property, resulting in 1509 Operation ID registrants, 1793 PC/ Mac PhoneHome downloads, and 93 bicycle registrations + Implemented Rave Alert, a best-in-class campus-wide emergency notification system to help keep the community safe and informed 16 | 2014 ANNUAL REPORT

+ Issued 57 alerts to the campus community, many of which played a critical role in apprehending suspects of crimes perpetrated on or around our campuses + Led the Emergency Management Operations Team to keep the University community informed and coordinate activities during emergency situations such as severe weather and contagious disease outbreak + Simulated an emergency scenario near campus to test emergency protocols and communications within the University as well as with our local emergency response partners + Coordinated meetings of the Morningside Community Crime Prevention group to share and gather information beneficial to local area institutions and the entire community + Provided a safe and secure environment during major campus special events such as University Commencement (more than 40,000 attendees) and the World Leaders Forum (13 heads of state)




hey say once a Columbian, always a Columbian. So it’s not surprising that all three of Columbia Public Safety’s recent senior staff hires had strong ties to the University prior to assuming their new roles. And, in typical Columbia fashion, they are some of the best in the world at what they do. The new director of Morningside Operations, Demosthenes “Monte” Long, comes back to us after a stint as assistant director of training and development at Public Safety between 2010 and 2011. As director of Morningside Operations, Monte is responsible for the patrol dispatch of officers as well as day-to-day public safety operations. Prior to Columbia, he was commanding officer of the NYPD Police Academy and School Safety Division, director of corporate security at Keyspan Energy, and the first deputy commissioner of the Westchester County Department of Public Safety. Monte’s educational résumé is equally impressive: a Doctor of Education degree from St. John Fisher College, a Juris Doctor from New York Law School, a master’s degree in criminal justice from John Jay College, and a teaching position in the Department of Criminal Justice and Security at Pace University.

New Director of Investigations Deidre Fuchs has been a valued member of the Columbia Public Safety team since February 2006, holding roles of increasing responsibility, from streamlining departmental administrative processes to spearheading security services during major campus events. As director of investigations, Deidre leads a team that coordinates the investigation of all criminal incidents reported to the department. Prior to Columbia, Deidre had an outstanding career at the NYPD. Nearly 30 years after his graduation from Columbia, Konrad Motyka (CC ’85) comes back to campus as the first director of operations for the Manhattanville campus. Konrad is a 25-year veteran of the FBI, where he investigated organized crime, money laundering, medical fraud, and narcotics, most recently serving as a supervisory special agent of a unit specializing in foreign counterintelligence operations. As director of Manhattanville Operations, Konrad leads Public Safety operations in Manhattanville and is responsible for building the team that will grow with the new campus. “Monte, Deidre, and Konrad all bring a passion for excellence, strong managerial and technical skills, and a history of effectively liaising with fed-

eral, state, and local partners,” said Vice President for Public Safety James McShane. “These tools will serve them well as they help lead our department to ever-higher levels of campus safety and customer service.” So, a big welcome (back) to Monte, Deidre, and Konrad. These proud Columbians, along with the strong existing leadership team already in place, represent Public Safety’s unwavering commitment to pride, professionalism, and service.

Did You Know? Public safety received the highest overall satisfaction ranking in a 2013 University-wide Senate Quality of Life Survey.

Top right: New Public Safety senior staff hires and promotions (left to right) Konrad Motyka, Monte Long, and Deidre Fuchs join Public Safety Vice President Jim McShane (far right)


A CAMPUS RISES FY14 was marked by continued progress at Columbia’s new Manhattanville campus, with construction activities progressing as the year advanced. The University’s long-term plan for an environmentally sustainable and publicly accessible center for academic and civic life in the former Manhattanville industrial area is the first such neighborhood plan in New York City and the first campus plan nationally to receive the Platinum certification under the LEED for Neighborhood Development pilot program, the highest designation awarded from the U.S. Green Building Council.

+ Progressed on design for the University Forum, including a 430-seat auditorium, seminar and meeting rooms, and hired the building’s construction manager

FY14 AT A GLANCE + Commenced construction on the Lenfest Center for the Arts in June 2014

+ Phase 1A foundations substantially completed in June 2014, comprising the structural support system for the Jerome L. Greene Science Center, the central energy plant, and the Lenfest Center for the Arts

+ Topped off the Jerome L. Greene Science Center, the first building in the new Manhattanville campus scheduled to open in fall 2016, with the erection of its highest steel beams in October 2013


+ Continued design for Columbia Business School’s Henry R. Kravis Building and the Ronald O. Perelman Center for Business Innovation + Completed Phase 2 of the slurry wall project in October 2013 to enable development of future buildings

Did You Know?


The Manhattanville campus’s comprehensive clean construction program uses the latest diesel emission control technologies and serves as a model for other developments.



olumbia University’s Manhattanville campus development has been widely recognized for its best practices in environmentally sustainable construction and design. Less known, but perhaps even more important, is the site’s comprehensive and innovative construction safety program. Columbia and its construction partners have a strong commitment to maintaining the safety of the job site and of the surrounding area. This includes the corporate safety programs of the construction manager and subcontractors, and also supplemental measures taken by the University that make the Manhattanville construction site a model for construction safety. “From day one, we said safety was the priority on this project,” said Columbia Vice President for Manhattanville Development Philip Pitruzzello. “We are committed to providing the safest possible environment for our construction workers and the surrounding neighborhood, and making the site the standard for construction safety leadership.” Most notably, the team installed a safety netting system (see photo, bottom right)—the first project

in New York City to do so—that serves as passive fall protection for the ironworkers on the site. Columbia, Lend Lease, and other construction partners worked together for a number of years to create the system, which uses polyester material and a spider web design to protect workers from fall hazards during the steel erection process. “The safety netting system provided an integrated solution and addressed a longstanding safety issue that has plagued job sites for many years,” said Steven Sommer, Lend Lease principal-in-charge. “We will remain diligent and proactive to make sure all of our workers go home safely to their loved ones at the end of every day.” “We are extremely grateful that Columbia has taken the time, effort, and money to invest in a system that improves safety and saves lives,” said Corey Armando, vice president at J.F. Stearns, the steel erector. “When our workers set foot on this job site, they appreciate knowing that the owners of this project care about them and their safety. At the end of the day, we all just want to get home to our families safely.”


A SUSTAINABLE COLUMBIA Columbia University is committed to reducing its environmental impact as responsible citizens of this community. The commitment to sustainability ranges from individual behaviors that collectively make a large impact to responsible construction and design standards. From an award-winning campus-wide recycling and reuse event platform to greenhouse gas reduction to LEED certified construction, the University’s focus on the environment is ever present in daily campus life.

FY14 AT A GLANCE + LEED Gold rating was received for Campbell Sports Center. + Perfect score was attained in Princeton Review’s 2014 Green Ratings. + One hybrid and one clean diesel vehicle replaced two Mail Services vans, doubling the miles per gallon of the replaced vans and reducing our carbon footprint. + More than 1,200 Facebook “likes” and 1,400 Twitter followers after launching social media channels for Environmental Stewardship.

Left: Columbia’s Manhattanville Development Group hosted a seminar for area professionals to reduce construction emissions. Right: New clean energy vans for Mail Services have doubled the vehicles’ miles per gallon.


+ Columbia Housing and the EcoReps helped put a composter in Ruggles Hall—the first for a university in Manhattan. On average, 300 gallons of food scraps are collected annually from the dining halls and turned into 100 gallons of compost.

+ A shipment of 83 tons of residence hall furnishings was sent to San Salvador, El Salvador, and Spanish Town, Jamaica, facilitated by partnering organization Institutional Recycling Network (IRN). + Through a collaboration between Housing, Facilities, and the EcoReps student group, more than 17,000 pounds of clothing and shoes were donated to Wearable Collections, a Brooklyn based organization that works to keep clothing, textiles, and shoes out of landfills while generating funds for charities. Student clothing donations raised $2,081.50 in funds, which were contributed to Columbia Community Service.

The Campbell Sports Center at the Baker Athletic Complex was awarded a LEED Gold rating from the U.S. Green Building Council. Top left: The opening event for Housing’s 2014 Energy Challenge, where Columbia’s undergraduate residential community competed to reduce electricity usage. Middle left: 50 percent of commencement gowns were made from recycled plastic bottles. Bottom left: Clean+Go Green events facilitated donations and recycling of electronics, textiles, furniture, and more.





olumbia is perennially recognized for its commitment to sustainability and much of that drive is shared by students across campus who exhibit a love for our planet. In FY14, Dining, Housing, and Event Management collaborated with Environmental Stewardship to expand opportunities for student-led sustainability initiatives. The partnership resulted in the launch of a $25,000 “Green Fund,” the University’s first-ever dedicated resource supporting student projects designed to improve sustainability on Columbia’s campuses. The resulting competition produced three winning projects focused on recycling, energy conservation, and water conservation, respectively. Entries were judged on their contribution to Columbia’s sustainability operations, ability to raise awareness about sustainability on campus, and having a defined and measureable outcome. The Cup It team’s proposal sought to analyze and improve current recycling behaviors at Columbia, using regular waste audits and a focused education campaign to gather metrics in order to influence student habits to increase proper disposal of trash and recyclables. The Pedal 2 Power group devised 22 | 2014 ANNUAL REPORT

a clever gimmick to inform students about energy use. The group placed stationary bikes in residence halls that capture energy from riders via a connected battery. After learning how many hours of pedaling it takes to complete a simple task such as charging a cell phone, individuals might reevaluate their energy usage habits and the availability of alternative power sources. The final winner, the Columbia Water Mark Initiative, focused on University water savings by analyzing water use in Furnald Residence Hall. The team has partnered with the Aquanauts student club to conduct an audit of water fixtures and flow rates in the building. They also partnered with Facilities to install a flowmeter to be able to measure flow moving forward. The team will use the information gathered from this audit as a “before” snapshot, which will inform an education campaign around water conservation. A flowmeter installed with the help of Facilities and Operations will enable the group to measure the relative success after the campaign is launched. “Creating a culture of sustainability at any organization requires that individuals in that

community understand their responsibility to follow environmentally friendly practices and keep their neighbors accountable to do the same,” said Jessica Prata, assistant vice president of Environmental Stewardship. “The Green Fund has created a new channel to connect academics to operations at Columbia, allowing students to use the campus as a living laboratory to apply learnings from the classroom in a live setting. Students are empowered to implement solutions and make a difference.” Each winner has been awarded between $5,000 and $10,000 to implement their project ideas over the course of the 2014–15 academic year.

Did You Know? At Commencement, 50 percent of the graduation gowns were made from recycled plastic bottles.

BUILDING COMMUNITY Columbia University has a long tradition of civic engagement by its students, faculty, staff, and alumni. The Columbia community helps to lead through public service and provides numerous direct services to city residents through local partnerships and programs. Working together, the University and local community improve the quality of health, education, culture, and civic life in Upper Manhattan. Facilities and Operations is proud to continue the Columbia tradition and serve the greater community.

+ 22 firms participated in the “Money Matters� financial capacity building workshop series cosponsored by Facilities and Operations, BOC Capital, and the New York City Economic Development Corporation.

FY14 AT A GLANCE + In FY14, Facilities and Operations spent more than $131 million with minority-, women-, and locally owned (MWL) firms, representing 32 percent of total construction, maintenance, and repair spend, while 41 percent of the construction workforce hours represented minorities, women, and/or local personnel.

+ Columbia was recognized by the City of New York for its leadership in supporting MWL businesses.

+ More than 250 people attended Columbia’s job fair for MWL union construction workers.

+ 15 high school students from the local community participated in the Columbia University Manhattanville High School Summer Internship Program managed by Facilities and Operations.

+ Created temporary space for Citibank, which was forced to abandon its permanent branch location due to fire damage. This transaction allowed Citibank to continue to provide convenient banking services to the local community while it rebuilds its permanent branch office.


+ Columbia Dining donated kitchen supplies to the Cathedral of St. John the Divine’s soup kitchen. + Facilities and Operations partnered with Athletics to place first-year football players in community service sites throughout Upper Manhattan, serving more than 200 children and improving a community garden that helps bring fresh food to residents. + Facilities and Operations is a strong supporter of Columbia Community Service (CCS). One of our staff members serves as president of CCS and another, as a member of the board. Our support is shown through activities such as Thanksgiving turkey donations, Residential Operations’ “Spring Get Together” fundraiser, our participation in the CCS basketball tournament, and our provision of consulting services to local soup kitchens. + Facilities and Operations team members helped improve community gardens around the community through several community service days during the year.




onstruction to create accessibility in accordance with the Americans with Disabilities Act (ADA) is a specialty, requiring an intricate understanding of the diverse specifications impacting compliance. Often, and especially in century-old buildings, it is a game of inches that can make or break a project’s compliance with accessibility standards. Columbia combined its vision of an accessible campus with another goal—to bolster the skills of minority-, women-, and locally owned (MWL) construction business enterprises. A cross-functional team within Facilities and Operations developed the ADA/MWL Capacity Building Program, and participants represented graduates of the Facilities and Operations mentorship program. Training focused on the intricacies of ADA restroom requirements along with general business capacity knowledge such as project financing, project scheduling, bidding, and RFP review. After the eight-week training, firms had the opportunity to enter a competitive bidding process for ADA-accessible restroom projects at Columbia and could also market this specialized knowledge well beyond the campus gates.

Eighteen MWL firms participated in the training sessions; 15 MWL firms bid on the ADA restroom RFP; 11 MWL firms were awarded projects; and 10 MWL firms successfully completed projects. Twenty-five restrooms were renovated to ADA standards in the first phase of the capacity building program. A second phase of the program was subsequently undertaken, completing 8 restrooms in 6 academic buildings. “Through this program, we imparted a set of skills to MWL firms in the mentorship program that they could use to bid on real needs that Columbia has while differentiating themselves with a specialization in ADA construction to give them an advantage when they compete for work in their normal business,” said La-Verna Fountain, vice president, Construction Business Services and Communications. “The University was able to expand opportunities for MWL firms while making the campus more accessible for our students, faculty, staff, and guests.” “The capacity building program brought together an ideal match between MWL firms that are eager and energized to expand their knowledge base and grow their business, and the intricacies of ADA


construction, which require firms to have strong focus and attention to detail in order to succeed,” said Raphael Lynch, project manager for campus operations. “The program succeeded in raising awareness about ADA accessibility and providing program participants with specialized training in ADA requirements to apply at Columbia and in the wider community.”

Did You Know? Facilities and Operations team members and the University have been recognized for their leadership and contribution to the MWL business community from entities including the National Minority Business Council, the NY State Chapter of the National Association of Minority Contractors, and the City of New York.


SUPPORTING OUR TEAM, ACHIEVING EXCELLENCE Facilities and Operations strives to create a work environment where every employee can achieve excellence, excel in their individual craft, and add to a collegial atmosphere among fellow team members. The personal growth of each individual team member is the critical ingredient that breeds success for the organization as a whole. Activities throughout the year focus on making Facilities and Operations a great place to work and learn; the more we know, the better we can serve the greater Columbia community.

FY14 AT A GLANCE + Department of Public Safety’s annual Promotion, Awards, and Recognition Ceremony honored Public Safety officers with notable accomplishments, perfect attendance, and for going above and beyond the call of duty. + Facilities and Operations employees completed the Leadership Development Program through CU Human Resources, an initiative designed to foster the growth of administrative staff within schools and departments. + In collaboration with TWU Local 241, Facilities and Operations established a training program to help advance the careers of qualified employees. Training topics were selected based on areas supporting the University’s infrastructure. Eighty employees have participated in the program, with one obtaining an associate’s degree through the program.

+ A lunch and learn program, open to all Facilities and Operations team members, was introduced, featuring interactive discussions and activities on topics of interest such as recycling and fire safety. + Twelve Campus Services team members were honored in FY14 with a REX Award (Recognizing Extraordinary Performance) for actions that went above and beyond their normal job responsibilities. Nominations can come from anyone in the organization across divisions and titles. + Facilities and Operations supports volunteer opportunities for team members throughout the year, including through Columbia Community Service, community service day projects, and clothing donation drives. + Our quarterly newsletter profiles team members, celebrates their accomplishments, and shares the organization’s good news among the entire staff. 2014 ANNUAL REPORT | 27




eeping up with the latest technologies and best practices among the diverse knowledge areas, materials, and skills required by Facilities and Operations’ 1,900 employees can be a job unto itself. But that effort pays off. Broadening that knowledge base across the organization is vital to enhance safety, minimize maintenance issues, reduce costs, and provide clients with the best service possible—all while making team members better at their jobs. The Capital Project Management department developed the Brown Bag/Master Training series, creating forums where new design and construction guidelines are introduced, changes in technology evaluated, and hot topics impacting clients throughout the University are discussed. The program completed its second year in FY14. “The Brown Bag/Master Training series fosters a collaborative environment among team members on the frontlines across the organization where we learn from each other about how policies and protocols are making an impact on a practical level,” said Janet Grapengeter, director for design and compliance for Capital Project Management. “By pausing from our daily activities to meet

together, we are able to learn about unintended consequences from new standards that we would not be exposed to otherwise.” Recent topics have included new University guidelines in carpet, HVAC, glass partitioning and furniture, and evaluating new technology like LED lighting, where discussion focused on the challenges of fixing failed LED lights when they are designed not to fail. Outside experts are brought in when possible, and attendees have the added benefit of being able to use these training sessions as continuing education credit toward maintaining their professional licenses, when applicable. Safety was another prominent training focus for Facilities and Operations in FY14. Ten officers received OSHA training on a variety of general construction safety and health standards to help participants gain knowledge on worker safety standards and develop hazard recognition skills. In addition, the organization enhanced its hazard communication program by deploying an online system for accessing material safety data sheets, which were previously much less accessible in a hard copy binder. The trainings, combined with increased awareness through initiatives such as “CUF Operates

Safely” and National Safety Month in June, helped support improved employee awareness about personal safety as well as the life safety features of campus buildings. Each Friday, management from Operations performs a walk-through of mechanical rooms and public spaces to inspect the life safety features and maintenance of the space, paying extra attention to elements such as functional exit signs, cleared egress routes, functioning fire extinguishers, and closed wall penetrations. Life safety awareness training continued with a session on how to properly install fire stop and the importance of verifying that wall penetrations are closed to ensure that a building’s fire protection features work as designed. “Safety is a message that can never be repeated enough,” said Geraldine Tan, executive director of compliance at Facilities and Operations. “The more that staff is aware of safety standards and potential hazards—and receive formalized training to support that awareness—the more equipped they are to anticipate situations, minimize risks, react to the unexpected, and keep the Columbia community safe.”


COMPARISON SUMMARY OF FY13 TO FY14 FY14 Actual Expenses (Millions)

FY13 Total FY14 Total % of FY14 Spend Spend Spend

Variance FY14 vs FY13

% Change

FY14 Recoveries (Millions)

Residential Operations Capital Project Management & Planning Manhattanville Academic Operations Facilities, Finance & Administration Strategic Communications Real Estate Utilities Public Safety Student Services






$6.17 $55.78

$7.77 $59.59




$14.33 $32.79 $19.69 $12.53

Capital Project Management & Planning Manhattanville Academic Operations Facilities, Finance & Administration Real Estate Utilities Public Safety Student Services

Total Actual Expenses







2% 18%

$1.60 $3.81

26% 7%








$14.70 $31.48 $20.30 $13.24

5% 10% 6% 4%

$0.37 -$1.30 $0.61 $0.71

3% -4% 3% 6%





Total Recoveries

FY13 Total FY14 Total % of FY14 Variance Recoveries Recoveries Recoveries FY14 vs FY13

% Change






-$8.48 -$18.66

-$15.42 -$21.25

28% 39%

-$6.94 -$2.59

82% 14%






-$0.17 -$3.19 -$10.86 -$0.17

-$0.18 -$2.68 -$10.14 -$0.15

0% 5% 18% 0%

-$0.01 $0.50 $0.72 $0.03

8% -16% -7% -17%









FY14 Residential Expenses (Millions)

FY13 Total FY14 Total % of FY14 Spend Spend Spend

Variance FY14 vs FY13

% Change

FY14 Actual Expenses (Millions)

FY13 Total FY14 Total % of FY14 Spend Spend Spend

Variance FY14 vs FY13

% Change

Direct Expense Indirect Expense Debt Service

$111.72 $16.26 $35.14

$114.97 $16.06 $34.62

$3.25 -$0.20 -$0.53

3% -1% -1%

Total Residential Expenses





Housing Services Student Mail Transportation Central Mail Print Services Dining University Event Management (UEM) Health Lerner Environmental Stewardship

$38.56 $0.77 $3.36 $1.29 $10.35 $17.56

$36.10 $0.90 $3.59 $1.41 $11.76 $19.06

32% 1% 3% 1% 10% 17%

-$2.46 $0.13 $0.23 $0.12 $1.41 $1.51

-6% 17% 7% 10% 14% 9%






$19.04 $1.90

$21.06 $2.13

18% 2%

$2.03 $0.23

11% 12%




Total Actual Expenses






69% 10% 21%







FY13 Total FY14 Total % of FY14 Variance Recoveries Recoveries Recoveries FY14 vs FY13

% Change

Housing Services Student Mail Transportation Central Mail Print Services Dining University Event Management (UEM) Health Lerner Environmental Stewardship

$0.00 -$0.04 -$1.94 -$0.46 -$10.37 $0.00

$0.00 -$0.03 -$1.43 -$0.38 -$11.28 $0.00

0% 0% 11% 3% 86% 0%

$0.00 $0.01 $0.51 $0.08 -$0.91 $0.00

0% -13% -26% -18% 9% 0%





$0.00 -$0.06

$0.00 $0.00

0% 0%

$0.00 $0.06

0% -100%





Total Recoveries







Campus / Sector

FY13 Total FY14 Total % of FY14 Spend Spend Spend

Variance FY14 less FY13

% Change

Morningside Campus Manhattanville Property Acquisition / Infrastructure

$130.9 $142.4

$126.6 $257.1

32.0% 65.0%

-$4.3 $114.7

-3.3% 80.6%






Grand Total








Strategic Goal

Academic / Student Facilities Administration Expand and Strengthen Sciences Faculty / Graduate Housing Information Technology Manhattanville Academic SOGR Property Acquisition / Infrastructure Grand Total

FY13 Total FY14 Total % of FY14 Spend Spend Spend

Variance FY14 less FY13

% Change





















$8.5 $142.4 $28.8

$1.6 $257.1 $28.6

0.4% 65.0% 7.2%







-$6.9 $114.7 -$0.1

-81.4% 80.6% -0.4%






AWARDS AND RECOGNITION With awards in architecture, dining, sustainability, health, mentorship, and more, Fiscal Year 2014 proved once again that the talented team in Facilities and Operations achieved excellence within our diverse fields.


Columbia recognized by New York City for leadership in MWL community With an award certificate signed by former Mayor Michael Bloomberg, the City of New York recognized Facilities and Operations and Columbia University for “supporting the capacity-building and economic growth of small businesses” as founding members of the city’s Corporate Alliance Program.




Faculty House recognized by Manhattan Bride as one of the 2014 Best Wedding Venues Manhattan Bride’s “Best of 2014” recognized Faculty House on its exclusive list of best wedding venues for the year. Faculty House, which underwent a complete renovation five years ago, hosted more than 1,500 events in FY14 including weddings, social gatherings, corporate meetings, and more.

Princeton Review: Green College Honor Roll For the second year in a row, Columbia received the highest possible score in being named to the Princeton Review’s 2014 Green College Honor Roll. The award recognized Columbia’s success in addressing real challenges in developing sustainable infrastructure within an urban environment.





The Daily Meal names Columbia the third-best college for food in America The food and drink website The Daily Meal named Columbia the thirdbest college in the nation for food. The honor specifically called out Columbia Dining, recognizing the elimination of trans fat in cooking and heaping praise on campus dining as “just as good, if not better, than anything New York City has to offer.”

Police Athletic League applauds Columbia for commitment to children The Police Athletic League recognized Columbia for its commitment to New York City’s children and impact on the urban landscape in an award given to Philip Pitruzzello, vice president of Manhattanville Development. The Manhattanville Development Group supports children with initiatives such as the ACE Mentorship Program, which exposes students to the architecture, construction, and engineering trades. names Columbia one of the “25 Healthiest Colleges in the U.S.” featured Columbia as one of the 25 healthiest colleges in the nation, citing the comprehensive and diverse services offered through Columbia Health and Dining. Among the services highlighted were options for special diets such as vegan, kosher, halal, and food allergies, and health services providing support and resources for smoking cessation, improved sleep, LGBTQ sexual health, and more.

Campbell Sports Center receives LEED Gold rating and multiple design accolades The Campbell Sports Center continued to receive coveted rankings and awards in FY14, led most prominently by a LEED Gold rating from the U.S. Green Building Council. The building, which serves as the gateway to the Baker Athletics Complex and home to training facilities, classrooms, conference rooms, student-athlete lounges, and coaches’ suites, was also honored with the 2014 American Council of Engineering Companies New York Platinum Award, 2014 Building of the Year from The Architect’s




Newspaper, American Institute of Architects NY Design Honor Award and NY State Design Merit Award, and the International Architecture Award from the Chicago Athenaeum Museum of Architecture and Design.

RECEIVED IN FY14 + Outstanding Education Institution Award was received from the National Minority Business Council for the Minority- Women-, and Local (MWL) Construction Trades Mentorship Program. + La-Verna Fountain, vice president of Construction Business Services and Communications, was recognized by the New York State Chapter of the National Association of Minority Contractors. + Fanny Gong, assistant vice president of design management for the Manhattanville Development Group, was named to the American Institute of Architects (AIA) College of Fellows. + Muscota Marsh, a new park near Columbia University’s Baker Athletics Complex that provides new public access to the waterfront, was named among the 10 Best Places to Enjoy the Outdoors in New York City by Gothamist. + Responsible Community@Columbia was given an Award of Excellence from Columbia Student Affairs for making a positive difference in the lives of CC/SEAS undergraduate students.

+ Counseling and Psychological Services, part of Columbia Health, received the national JedCampus seal in recognition of the department’s comprehensive approach to mental health services. + For the third consecutive year, Go Ask Alice! has been recognized by Healthline for being among the best for online HIV/STD information. + The Columbia University Medical Center Student Health Service achieved first-time accreditation from the Accreditation Association of Ambulatory Healthcare. + Columbia Housing and Aaris Architects, an MWL architecture firm, were recognized as part of the American School and University Educational Interiors Showcase for Outstanding Design for the renovation of the Carman Hall basement lounge. + Landon Hobson, Columbia Housing assistant director of operations and customer service, and Alex Rabinovich, hospitality desk manager, were recognized by Student Affairs for their valuable contributions to the Columbia residential experience. + Columbia was recognized as the first place winner in the Campus Conservation Nationals poster contest.


TESTIMONIALS Each year, Facilities and Operations receives numerous customer compliments recognizing the contributions of individuals and teams across the organization. Shared here is a selection of compliments from FY14.

Dear Deanna [Kowal],

Dear Disability Services,

I wanted to reach out real quick to say thanks again for your help in getting everything ready to go for the [event] last week. Everything went great and all the attendees seemed very happy! I wanted to emphasize what an amazing job the Columbia staff did during the entire event. The servers were all excellent, friendly, on time with everything and made all the food & bev transitions seamlessly.

Back in Chicago, the first thing I wanted to do was to thank you for your assistance and support during my stay at Columbia due to my daughter’s foot and ankle injury. You were very helpful in every way to my daughter and me during the first 10 days after the accident occurred, with words and actions. From the orthopedics’ referral, to the wheelchair and accommodation during my short stay at Columbia, it all helped us with some relief and comfort during the initial most stressful days. Although my daughter’s full recovery will take about 2 months, we were able to tackle the critical early steps of the process.

—Client of University Event Management

It is in these unexpected times of distress, that the true caliber of an institution is shown to the parents and students. We have no doubts that we made one of the best decisions when we picked Columbia University in the City of New York, not only for its sterling academic prestige but also because the administration, staff and professors care for the wellbeing of their students. Please extend my gratitude to Ms. Maria Alva from Housing, who was also helpful with my room accommodation. —Parent, Columbia Student

Dear Wilma [Jordan],

Dear Facilities Operations,

I’m very sorry that I don’t have an opportunity to come up and wish you well in person, but want to send a note of appreciation all the same. For four years at Columbia College (and occasionally while at Columbia Business School), you have been the highlight of my JJ brunch! You’ve brought sweetness, happiness, love, warmth, and joy to my time at Columbia through thick and thin. I am so lucky to have met you, and have gotten the “egg whites with everything, scrambled, no mushrooms” every morning. Wishing you a very happy, exciting, and active retirement.

The maintenance staff at my building, 100 Morningside, was exceptional—polite, friendly, and always attentive to the residents’ needs. The building was kept beautifully, and any time I had a problem (whether repairs or otherwise), they always responded promptly. The superintendent, Mr. Gaspar Rivera, and his staff worked hard and I always felt “at home” in my building.

—Alumni (College ’07, Business ’11)

For me, one of the most important experiences of living in UAH housing was the peace of mind—knowing that UAH is the landlord and that there is always somewhere to call in an emergency. The maintenance



staff always did their job well and I always knew that nothing would be taken for granted or that no request was insignificant. This, I think, gave a real sense of peace of mind, which is great to have as a grad student. —Tenant, University Apartment Housing


Hi Dan [Romanello], I wanted to say thank you so much for your help and support in getting all of our EMBA casebooks printed so efficiently this past fall and this coming spring term. I know it’s no easy task and I really appreciate how responsive, detailed and organized you have been throughout the entire process. Knowing that you and your team take the time to make sure each book looks correct assures me that the best quality materials are being created for our students. It’s amazing how quickly you catch page numbering errors and fix them before we even know

it. I can’t tell you how much time you’ve saved us and other Business School administrators. Thanks again for all you do. We look forward to working with you and your team in 2014! —Employee, Columbia University Graduate School of Business

Dear Mr. [James] McShane and Ms. [Deidre] Fuchs, I am writing to you on behalf of all the Public Safety officers that helped me on Friday night, December 27th. On that night, I heard footsteps go up to our fifth floor, which greatly startled me because I was supposed to be the only one in our brownstone on 114. While it ended up being a member of our Graduate Association coming to check up on something unannounced, the five public safety officers that came promptly and especially the officer that stayed on the phone with me were the nicest and most helpful aids I could have asked for. They went through

the entire house with me to make [sure] no one else was around and that all doors facing our backyard/fire escape were locked. And once they had all left, the officer that was on the phone with me in the beginning called again to check up on me. I could not be more thankful for their services as well as their kindness and attentiveness to my perceived dangerous situation. Thanks to all the adrenaline going through my body that night I cannot remember all the officers’ names, but I still wanted to contact you both to say how thankful I am for the Columbia Public Safety team and how amazing you all are! —Student, Barnard College

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