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Keizer’s Collision Center in Sackville trusts Mitchell’s software to help get the job done.
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sn-Keizer’s Collision Center has been a fixture in Nova Scotia’s Sackville community for over three decades. If you ask the current director of operations, Dale Keizer—who took the reins from his father, founder John Keizer, around 16 years ago—the business has put its trust in Mitchell products for just about as long as their doors have been open. “They’re constantly coming up with new technology and they’re on the cutting edge, so that’s a huge part of being partnered with a company like that, they’re always looking to make sure they have the right equipment and software available for us to move forward in a faster manner for our clients,” says Keizer. T he centre currently uses Mitchell TechAdvisor, Mitchell Estimating, eClaim, and recently demoed Mitchell RepairCenter Shop Management Software. Keizer says one of the main reasons behind their loyalty to the brand has been the company’s focus on usability. “With Mitchell, everything is user-friendly, very easy and very adaptable, and the actual training aspect is very minimal,” he says. “If you have any knowledge of the industry at all, using their systems comes pretty easily.” And ease of use is important when it comes to something like TechAdvisor, which the 10,000 sq. ft location’s staff relies on daily to keep things running smoothly. “We love the dimensions part of it. We use that every day,” says Keizer. “We do a lot of upfront estimating, so we have a repair-planning bay where we do all vehicle measurements. They come in damaged, and we do the measurements before they get passed on to a tech. Then we print them of f for the insur-
The team from CSN-Keizer’s Collision Center during the Sackville, Nova Scotia stop on the Mitchell Road Show.
ance companies. It ’s very important to us to know the actual foundation of the vehicle prior to starting the repair.” Accessibility is another key quality for Keizer and his team. Although the business has relied on a different management system for years, he says his staff has enjoyed the added benefits of taking Mitchell’s shop management software for a test drive. “ You c an put it up on your laptop, or your phone so you don’t have to go back to a computer station—you can have a mobile device that you can actually move the vehicles as you’re walking through the facility,” he says. “So that’s huge, being able to move the vehicles, send text messages or emails to the clients. That’s a very useful tool for us.” While he says adapting to a new system can sometimes pose a challenge, Mitchell’s tech support helps ease the transition. “You just call the number and you always get someone on the phone every time. You don’t have to wait, which is great,” says Keizer. “And if there is an issue, it’s always resolved the same day.
The exterior of CSN-Keizer’s Collision Center.
You don’t have to wait for long periods of time to be able to get any type of results, which is 100 percent what we need.” With a facility that sees an average of eight to 10 cars a day, and holds such strong roots in the community, Keizer says it’s critical they have the right tools and systems in place to continue delivering a high level of service. “We’re always looking to improve and do better for our clients and have the best customer experience possible, even though it’s through an accident,” he says.
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