SHOP PROFILE
WITH A NAME LIKE NADEAU BUILDING A BIG NAME IN A MID-SIZED CITY Rob and Jenn Eggleton.
BY ELIZABETH SARGEANT
A
collision repair centre on the corner of Peterborough's busiest intersection has been successfully run for more than 40 years. Taken over by the Eggleton family in 2010 from the original Nadeau's, Nadeau Collision Centre has kept the same name, as well as the same values. A connection with the community as close as a family. Collision Repair sat down with director of operations, Kirk Edwards and co-owner Jenn Eggleton to get the inside scoop on how to operate such a well-known shop for so long and why they stand out from the rest.
and I have owned it for nine years, and before us, the previous owners were the Nadeau's. We kept the name because it has such a good reputation, we wouldn’t dream of changing it. We don’t feel the need to put our own name on the door, it doesn't matter to us, as long as customers come through the doors, we're happy.
CR: What makes Nadeau’s stand out in the collision repair industry?
KE: The Nadeau's name has carried well over the years. We’ve just carried it on. The business has been expanding, and diversifying most importantly. Everyone here has a purpose.
CR: As a collision repair centre, how do you continue to connect with the community?
Collision Repair: Nadeau's has been a wellknown shop in Peterborough for so long, how do you keep so busy?
CR: Everyone in Peterborough knows the name “Nadeau’s”, why is that?
Kirk Edwards: First of all, I'd like to say our number one priority here is quality and customer service. So that’s always our priority. Whether we're washing a car or changing a wheel, we go the extra mile all the time and I think that's what's given us the opportunity to have so many great things happening here. What I like most about [Nadeau's] is the honesty of the owners and their ability to just be truthful and committed to it. Jenn Eggleton: Nadeau’s Collision has been in Peterborough for more than 40 years. Rob
JE: First of all, we're very family-oriented and what that means is that when someone comes in, we treat them like someone we know. Number two is that we’re honest, when someone comes in for a repair on a rusty car, we’ll educate them and say it’s not worth investing this money, so as much as I appreciate you wanting to bring us business, I can’t take it. Our quality is known for being fantastic and we want our customers to be satisfied, we do inspections throughout the repair to ensure quality isthere. We do what we say we’re gonna do, and that’s what it’s all about.
KE: We have incredibly up-to-date equipment, from aluminum repair to our 3D measuring system. In a lot of cases, without this equipment, small damages don't get uncovered, but in this facility, nothing goes unnoticed.
JE: We're part of MADD Canada, we're a major sponsor. We sponsor quite a few local hockey teams, raise funds for local families, just community support. It shows the community that we're not all about us, we really do care and appreciate what people provide for us and support us and we wanna do the same in return. KE: I think everyone here is personally involved and represents Nadeau's somehow in the community. Personally I live on a First Nations [Reserve] so I belong to the council and sit next to the chief as a counsellor. We're involved in all parts of the community. Nadeau’s is proud to announce they are also expanding into the Towing industry. For more information, call 705 743 6661. AUGUST 2019 | COLLISION REPAIR 29