industry events 5 Year Excellence Award CARSTAR Brockville CARSTAR Calgary Sunridge CARSTAR Cobourg CARSTAR London East CARSTAR Owen Sound CARSTAR Port Perry CARSTAR Richmond Hill CARSTAR St. Jean Sur Richelieu 10 Year Excellence Award
headquarters, CARSTAR Vision Park, launched its collision glass division and was named to the prestigious Top 50 Best Management Companies in Canada list. If Mercanti had one message for CARSTAR stores across Canada, it was to be the best in their community. This message was backed up by CARSTAR’s network of regional managers providing help to the network’s stores across the country. He concluded his remarks by outlining CARSTAR’s “BRIDGE” strategy: Building of the brand, Renewal of leadership, Integration through their care entre and information technology, Diversifying products and services, continued Growth and Enhanced value propositions to customers and partners. The first day of the conference concluded with a social event, “The BEST Night at the Museum,” held at the Canadian Museum of Civilization. General Sessions started the following morning, with Matt Bell acting as emcee. He introduced a number of speakers, including Greg Dunn of Aviva Canada, Martin Gingras of TD Insurance and Michael Macaluso, CARSTAR’s Director, Quality Systems. Macaluso updated attendees on the current and future state of CARSTAR’s standing with its insurance partners.
After Macaluso’s presentation, CARSTAR franchise partners could choose from a number of intriguing insurance breakout sessions. The CARSTAR Business Partner and Technical Expo started over lunch and continued until 4 p.m. The final presentation of the day was CARSTAR Succession Planning, presented by Dean Howard and Dino Comegna, respectively President and Senior Consultant for Corporate Benefits Analysts. Sessions on the third and final day of the conference reinforced the overarching conference theme of “Be the Best.” Presentations included Best in Class – Defined and Supported by Michael Macaluso and Matt Bell, Operational Excellence – The North American Perspective by Matthew Ohrnstein, Strategic Growth & Development by Executive VP Larry Jefferies and CARSTAR’s Regional Directors. Also included in the mix was a panel discussion on “Best in Class” from the insurer perspective. The final day also included several breakout sessions that examined various aspects of CARSTAR Quality Systems. The conference concluded with the CARSTAR Gala Dinner & Awards Ceremony. For more information on CARSTAR, please visit carstar.ca. CRM
CARSTAR Orangeville CARSTAR Ottawa South Centre (Myers) CARSTAR Parry Sound CARSTAR Sudbury Regent Street CARSTAR Sudbury South 15 Year Excellence Award CARSTAR Barrie (Autobahn) CARSTAR Calgary Downtown CARSTAR Cornwall CARSTAR Edmonton West CARSTAR Kenora CARSTAR Montreal St.Urbain 20 Year Excellence Award CARSTAR Ancaster CARSTAR Stoney Creek CARSTAR Customer Experience Award in the Sales Category Under $1 Million CARSTAR Port Colborne
Gerry Hughes, B.C. Regional Manager; Remi Michaud, QS Specialist – Quebec; Jeff Moriarty, Hamilton/Halton/Niagara Regional Manager and Dan Pye, GTA East Regional Manager show off one of their lesser known skills.
Marcus Sarnovski of Enterprise, Dave Smith – of AkzoNobel, Mike Beier – CARSTAR and Rick Valin of BASF.
CARSTAR Customer Experience Award in the Sales Category $1 - $2 Million CARSTAR Oakville East CARSTAR Customer Experience Award in the Sales Category Over $2 Million CARSTAR Hamilton Rymal CARSTAR’s White Knight Award CARSTAR London West (Lawrence) CARSTAR London East CARSTAR Soaps It Up Awards CARSTAR Edmonton North, $ 9,202.50 CARSTAR Red Deer (Pro Collision), $ 7,620.00 CARSTAR North Bay, $ 6,335.21 CARSTAR Ancaster, $ 5,609.00 CARSTAR Edmonton West, $ 5,505.00 CARSTAR Woodbridge Highway 7, $ 5,500.00 CARSTAR Mississauga 401, $ 4,614.00 CARSTAR Oakville East, $ 4,300.00 CARSTAR Edmonton South East, $ 3,756.00 CARSTAR London West (Lawrence), $ 3,700.00 CARSTAR’s 2012 Presidents Club Award CARSTAR Grand Falls, NB CARSTAR Toronto St. Clair CARSTAR Waterloo CARSTAR Mississauga Hawkestone & Toronto Dovercourt (Nick’s)
Joanne Carmody of The Dominion, Ian Ladd and Lisa Mercanti-Ladd of CARSTAR.
Larry Jefferies, Executive VP of CARSTAR Automotiv Canada.
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