industry events
Carstar C The network’s annual conference lands in St. John’s, Newfoundland.
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eeping connected with emp l oy e e s an d p ar t n e r s i s imperative for any business, and this is just what Carstar Automotive Canada did at its 14th Annual Carstar Industry Conference in St. John’s, Newfoundland. Carstar’s “Connected” conference took place August 17 to 19.
1 Ken Boulton of The Dominionat and his wife Gail. Carstar asked people to dress in “wild colours” for the awards dinner, which goes some way to explaining the outfits. Ken’s said “CON” on the back, while Gail’s said “NECTED.”
“We chose ‘Connected’ as our theme this year because it is essential to our success, and our franchise partners’ success, that we stay connected with each other as well as our insurance and vendor partners,” said Lisa Mercanti-Ladd, VP of Marketing and Client Services at Carstar. “It is also crucial that we stay connected to our customers by listening to their feedback and
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providing them with what they are telling us is important.” Presentations outlined new ideas and programs in insurance relations, marketing, training and information technology. Following the corporate presentations, various information sessions were presented on new tools, Carstar’s new IT program for franchise partners
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2 Gloria Mann of Collision Repair magazine, Tony Nero of Carstar Sudbury, Frank Abate of Carstar on St. Clair and Pino Gagliardi of Carstar Downsview.
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3 Doug Best and Tammy Rolland of Canadian Hail Repair. 4 John O’Halloran of Sonic Automobile Enterprises and Gilles Daigle of Auto Traction, distributors for Car-O-Liner.
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5 Karen Rush and Lisa Mercanti-Ladd of Carstar corporate. 6 Paul Reichert with LKQ/Keystone and Don LaRoque of Audatex. 7 At the gala, from left: Nancy and Sam Mercanti of Carstar Rymal, Roseanna and Dominic Lucarelli of Carstar Stoney Creek, Michelle and Remo Mercanti of Carstar Rymal and Carla and Sam Saccoia from Carstar Toronto Dovercourt.
36 collision Repair collisionrepairmag.com
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