ISSUE 76
ADAPTING TO COVID-19 | SPECIAL INSERT
Reuniting Families Around the Globe Amid a Global Pandemic By Julie Huber • Edited by Craig Poliner • MedEscort International Inc. • Allentown, PA Under an unbelievable amount of COVID-19 global travel restrictions, MedEscort International has continued to provide hospitals and insurance providers with uninterrupted, highly-specialized logistical assets that facilitate the discharge and safe repatriation of unfunded and undocumented patients over the past eight months of the unfathomable, year 2020. MedEscort International is a United States-based business that has been providing resources for over 35 years to hospitals and patients around the world. MedEscort works with domestic and international insurance companies as well as foreign and domestic governments on behalf of hospitals to cover their unfunded international patients. Through the use of their numerous global resources, MedEscort has been able to continue reuniting families around the globe.
Manila in the Philippines. To complete this trip, many resources needed to come together for one patient to return safely to his home country. At that point in time, no one from the United States had been able to navigate the travel bans due to COVID-19 successfully, yet MedEscort knew they could rely on their global network of trusted resources to rise to the challenge. Through that network, they had the confidence and the team they needed to reunite their patient with their family as they have done with many patients even long before Covid-19.
is when “This the case
managers recognized the importance of helping her face these challenges head-on.
MedEscort is the only National network provider of service to Aetna Insurance Company that provides medical transportation both domestically and internationally. They have worked diligently and navigated through the ever-changing regulations placed on air travel due to COVID-19 since the very beginning of the extensive travel bans beginning in March of 2020. THE PHILIPPINES During the height of the shutdown, MedEscort was contacted to help safely return a patient home to
When the patient was admitted to the hospital, amidst the COVID-19 pandemic, she and her family relied heavily on professional case managers to navigate the language barrier and procedures of being in the hospital.
The patient was formerly from Manila and had become ill while in the US. She was admitted to a hospital in the U.S. which presented many challenges for her. Aside from the patient not speaking English or understanding the ever-changing COVID-19 safety protocols, she also did not have access to family or friends to help guide her through her illness due to hospital lockdowns. This is when the case managers recognized the importance of helping her face these challenges head-on. Then, the patient and case managers began to build a strong and trusting relationship.
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