LEADERSHIP Team Hurst Awards

Building Inspections and Neighborhood Services (BINS) received a Team Hurst Award for the department’s efforts and response during the pandemic and for implementing the new EnerGov software. EnerGov has streamlined building permitting processes through digital plan review, online payments, inspection requests, and results. This department works with various customers regarding residential and commercial development and enforces numerous codes throughout the City. They are focused on providing great customer service with a positive attitude.

Utility Billing also received a Team Hurst Award for successfully completing a project to outsource printing and mailing bills, resulting in added efficiency, cost savings, and system reliability and resiliency. They also implemented a field-supported work order system that enhanced efficiency by allowing meter readers to remain in the field and work from tablets. Previously the system was manual and required the use of paper and multiple trips to and from the office/field. Staff also began using an integrated voice response system where customers can make payments over the phone through an automated system available in English and Spanish. This system meets all the security requirements associated with payment card industry security standards and further enhances customer service through the use of technology.