Elected Officials Briefing Book
2015
CONTENTS
3 HISTORY OF CAPITAL METRO 7 WHAT’S NEXT 9 ORGANIZATIONAL CHART 11 BOARD OF DIRECTORS 15 BUDGET 17 SERVICES 20 METRORAPID 23 METRORAIL 27 FARES 33 BASIC TRANSPORTATION NEEDS FUND 37 COMMUNITY INVOLVEMENT & OUTREACH 39 METROWORKS 41 IMPACT OF SUNSET REVIEW & PROGRESS MADE 43 TRANSIT-ORIENTED DEVELOPMENT (TOD) 45 PROJECT CONNECT
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A BRIEF HISTORY OF CAPITAL METRO 3
CREATION/EARLY YEARS
1985:
Capital Metro was established after voters in Austin and the surrounding area approved its creation in accordance with Chapter 451 of the Texas Transportation Code. At that time, the agency took over an existing bus service which had been previously operated by the City of Austin. Funding for the new agency was established as coming from a 1% sales tax, which was chosen instead of an emissions tax or a gas tax increase. Nine areas initially voted to participate in Capital Metro, including the cities of Austin, West Lake Hills, Rollingwood, San Leanna, Cedar Park, Leander, Lago Vista, Pflugerville and the Anderson Mill area of Williamson County. Since that time, the suburban cities of Jonestown and Manor, and Precinct Two of Travis County have voted to join the service area, while West Lake Hills, Rollingwood, Cedar Park and Pflugerville have withdrawn.
1990:
Capital Metro was one of the first transit agencies in the country to experiment with a free fare policy, offering free rides across the service area. While very successful in increasing ridership, the pilot program lasted only 14 months because of problems with security and issues of loitering on the vehicles.
RAIL COMES ONBOARD
2000:
In November, Capital Metro sponsored a light rail referendum to create the first 14.6-mile segment of what was envisioned as an eventual 54-mile light rail system. Despite a stamp of approval by the Federal Transit Administration (FTA), the referendum failed by less than 2,000 votes in an election that saw 300,000 votes cast. Although a majority of residents in the City of Austin supported the measure, voters in the rest of Capital Metro’s service area voted against it, ultimately defeating the referendum.
2004:
The next opportunity for a rail line came in March when it was announced the line that would eventually become the MetroRail Red Line would appear on the November ballot. The route chosen utilized existing rail right of way that went from central Austin to Leander. The projected costs were kept low by using existing infrastructure and double-tracking only a limited number of sidings along the 32-mile route. In November 2004, the initial MetroRail line was approved by 62% of the voters, and operations on the Red Line began in 2010. Ridership met early projections, however with the introduction of midday and Friday and Saturday evening service, ridership has more than quadrupled. Adding additional special service for large annual events – such as South by Southwest, Formula 1 and the Pecan Street Festival – has also boosted demand and ridership.
END OF THE ‘DILLO
2009:
In October, Capital Metro eliminated the ‘Dillo circulator bus that had served downtown Austin. The ‘Dillo routes represented approximately 3% of total bus service, but less than 1% of total ridership. By the end of its run, the ‘Dillo served only two passengers per trip and just eight passengers an hour, among the lowest of all routes.
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UNDER SUNSET REVIEW
2009:
During the 81st Texas Legislative session, Senator Kirk Watson (D-Austin) introduced Senate Bill 1263, which required the Sunset Advisory Commission to “evaluate the governance, management and operations of Capital Metro to determine what improvements are needed to ensure that Capital Metro operates efficiently and effectively.” In its final recommendations, the Sunset Commission identified four key focus areas for Capital Metro: finance, governance, labor and rail. The Commission adopted these recommendations and issued their report in July 2011.
2013:
As of January, the Texas State Auditor’s Office and Sunset Commission have issued further reports confirming that all recommendations apart from one (which deals with Capital Metro’s reserve fund balance and which Capital Metro is on track to meet by the 2016 deadline) have been fully addressed.
THE FUTURE IS RAPID-LY APPROACHING
2014:
In January, Capital Metro launched the first route of its bus-rapid transit (BRT) service called MetroRapid. The first MetroRapid route, 801, runs along North Lamar Boulevard, continues through downtown Austin along dedicated transit priority lanes, and then south along South Congress Avenue to its end point at Southpark Meadows.
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2014:
In August 2014, a second MetroRapid route, the 803, debuted. The line runs north-south along Burnet Road through downtown Austin, continuing down South Lamar Boulevard before culminating at Westgate Mall. Both MetroRapid lines feature sleek, new, Wi-Fi enabled vehicles, modern stations displaying real-time arrival information, frequent service throughout the day and technology that communicates with the City of Austin’s traffic signals to hold a light green up to seven additional seconds if the vehicle is behind schedule. To coincide with the launch of MetroRapid, Capital Metro also launched a mobile app that gives customers the ability to buy fares on their mobile device, as well as plan a trip, get real-time arrival information and more. With the launch of the CapMetro app, Capital Metro became one of the first transit agencies in the country to offer such a service. As of February 2015, the app has had over 100,000 downloads, and over $1.5 million transit passes have been sold through it.
TIME TO GET REAL
2015:
In February, Capital Metro entered a new era in technology when it launched real-time departure information across its entire bus fleet. The real-time data signals a minute-by-minute countdown at each bus stop for the next three bus departures, allowing riders to more accurately plan their trip. In addition, the GPS-enabled real-time data allows Capital Metro precise tracking of every bus on every route, every day, allowing for specific improvements and adjustments to be made on a regular basis. Additionally, Capital Metro has made its real-time data available via an Open Data Portal, which enables external developers to create innovative new apps to benefit the riding public.
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WHAT’S NEXT FOR CAPITAL METRO? 7
Everyone agrees we have ever-increasing mobility challenges that put our quality of life at risk, and that solutions must be found. Capital Metro will continue leading the way to create solutions, with the goal of building a world-class transportation system. Here are just a few of the projects in the works that will improve our community’s transit options:
1. METRORAIL BUILD OUT Capital Metro is working now to double the capacity and improve the level of service on the Red Line. We have partnered with FTA and TxDOT to purchase additional rail cars, upgrade the Downtown Station and expand Park & Rides along the line. 2. METRORAPID UPGRADES AND EXPANSION Capital Metro will continue to partner with the City of Austin and suburban communities through Project Connect North, to optimize the existing routes, add transit priority lanes and take other steps to protect the service from increasing congestion, and expand the service to additional corridors. 3. EXPRESS LANES AND PARK & RIDES Capital Metro has been planning with CTRMA and TxDOT to put buses in managed lanes and expand Park & Rides along these major corridors, resulting in new and improved mobility choices for travelers. 4. ADDITIONAL SERVICE IN HIGH USE AREAS Capital Metro has identified the local service corridors with the highest ridership, and is planning more frequent service for those corridors. 5. TRANSIT-ORIENTED DEVELOPMENT Transit is an economic driver, and Capital Metro is already working with a private partner to develop the underutilized Plaza Saltillo property. We will continue to seek partners in the development of other high capacity transit stops/stations. 6. NEXT PROJECT CONNECT CORRIDORS Capital Metro is partnering with Project Connect North Corridor communities to develop three-year transit development
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plans, which will provide an implementation strategy for high-capacity projects in these suburban communities. We are also working with community partners to seek funding to start the Project Connect Southwest and Northwest corridor studies. 7. MOBILITY IN CENTRAL AUSTIN The need for improved transit within the core of Austin and for innovative approaches to enter and exit the city center remains strong. Capital Metro will be working with the City of Austin and other stakeholders to help make transit easier and more convenient for those who live, work and play in the heart of the city. 8. FIRST AND LAST MILE CONNECTIONS Capital Metro is expanding partnerships with a range of providers to help customers bridge the first and last mile. These include Car2Go, Austin B-Cycle, enhanced bicycle access and other mobility provider connections that all combine to give the public more ways to minimize auto dependency. 9. TECHNOLOGY SOLUTIONS Capital Metro is constantly improving its mobile app, expanding real-time bus arrival information system-wide, and partnering with Austin’s tech community to find ways to use technology to make transit easier and more convenient. 10. INCREASED COMMUNITY ENGAGEMENT Capital Metro recognizes that our customers and the community can be great sources of ideas to further improve public transportation services. We will be increasing our efforts to actively engage the community to help us build a world-class system for our growing region.
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Security
Accessible Transportation
Environmental Sustainability
Service Planning
Service Analysis
Technical Project Management
Procurement
Rideshare
Scheduling Records Management
Network Services
Risk Management
Paratransit Services
Enterprise/ Application Support
VP, Chief Information Officer Joe Iannello
Short Range Planning
Human Resources & Business Center
VP, Administration & Risk Mgmt Compliance Officer Donna Simmons
Business Analyst II Maria Garza
Master Policy Planning
Facility Maintenance Asset Management
Real Estate
Property Management
VP, Real Estate & Master Planning (Vacant)
VP, Internal Audit Caroline Beyer
System Engineering
Freight Rail
Commuter Rail
VP, Rail Operations Melvin Clark
Executive Assistant II, President/CEO Nora Muse
Program Manager Inventory Mgmt. Ellen Richards
President/CEO Linda Watson
Board of Directors
VP, Property & Asset Management Shanea Davis
Manager, Performance & Strategic Initiatives Pat Vidaurri
Bus Services
VP, Bus & Paratransit Services Dottie Watkins
Deputy CEO/COO Elaine Timbes
Long Range Planning & TOD
VP, Planning & Development Todd Hemingson
Chief Counsel Kerri Butcher
Urban Rail Consultant Kyle Keahey
Capital Metropolitan Capital Metro Transportation Authority Transportation Authority
BRT
Capital Construction
VP, Capital Projects Ken Cartwright
March 13, 2015
Transit Store
Community Outreach Call Center
Community & Employer Partnership
Advertising/B2B
Marketing
Public/Media Relations
VP, Marketing & Communications Dan Dawson
Government Relations Office of Diversity
Board Relations
SVP, Chief of Staff/Manager Office of Diversity, EEO & DBE Officer Gerardo Castillo
Employer & Retail Outlet Pass Programs
Fares & Revenue
Accounting
Grants
Budget
Payroll
Controller
EVP, CFO Leslie Browder
BOARD OF DIRECTORS 11
Capital Metro is governed by an eight-member board of directors, which has governance responsibilities over all activities related to Capital Metro. The board of directors has the legal responsibility to make decisions and policies for Capital Metro.
GOVERNANCE STRUCTURE
• The board structure is comprised of the following members: Three members appointed by the Capital Metropolitan Planning Organization (CAMPO), including an elected official, an appointee with a business background and an appointee with a financial background. One member representing the smaller cities within Capital Metro’s service area. One member each appointed by the Travis County commissioners and Williamson County commissioners. Two members appointed by the Austin City Council, one of whom is an elected official.
BOARD MEETINGS
• Capital Metro’s board meetings are usually held on the fourth Monday of each month beginning at noon at Capital Metro’s administrative offices, located at 2910 East 5th Street, Austin. • Space on the agenda is reserved for public comment at each board meeting. Members of the public can sign up ahead of time and then address the board for three minutes on any topic they wish. At the Chair’s discretion they can go beyond three minutes, or the board may engage them with questions. There is a policy that allows no more than 10 speakers on each agenda item, although the Chair may waive the rule depending on the circumstances.
PUBLIC HEARINGS
• Each year we also hold required public hearings related to specific topics, which provide an opportunity for members of the public to address the board. These can involve proposed service changes (occur 3 times/year), a fare change, annual budget or other items. • Public hearings are often scheduled to coincide with a full board or committee meeting, and are often held at noon prior to the regular board meeting.
WORK SESSIONS
• The board meets for a subject-specific work session three-four times a year, which might include strategic planning or budget development. Work sessions are frequently held off-site to and these sessions are posted and open to the public.
SUB-COMMITTEES
• The board has two standing subcommittees of four members each that meet once a month. These are the Operations, Planning and Safety Committee and the Finance, Audit and Administration Committee. • The committees meet at least four times a year, and all meetings are conducted in accordance with the Texas Open Meetings Act. The committees may direct members of management, auditors or others to attend meetings and provide pertinent information.
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SUB-COMMITTEES CONT.
• The Operations, Planning and Safety Committee reviews and makes recommendations on policies and practices related to the efficient, safe and reliable operation of the Capital Metro system, and on effective short and long-range planning. Responsibilities include:
Overseeing short-range service planning and modification. Developing and making recommendations on long-range system planning, ensuring all Capital Metro services operate effectively as an integrated transit system. Reviewing and making recommendations on route and service standards. Making recommendations on system safety and security initiatives.
• The Finance, Audit and Administration Committee assists the board in fulfilling its oversight responsibilities for accounting and financial reporting processes, internal controls, audit processes and systems for monitoring compliance with laws, regulations and the Capital Metro Code of Conduct. This committee has the authority to conduct or authorize investigations into any matters within its scope of responsibility. It is empowered to:
Ensure the independence of any registered public accounting firm employed by Capital Metro. Resolve any disagreements between management and the auditor regarding financial reporting. Provide oversight and direction of the internal audit function. Use independent counsel, accountants, auditors or others to advise the committee or to assist in the conduct of an investigation.
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BUDGET BREAKDOWN 15
Fiscal Year 2015 Budget Summary Revenue (Budgeted $322,142,954)
Service Area Sales Tax: 61.18% (Estimated $197,523,123) Fund Balance: 10.25% (Estimated $33,000,000) Operating Grants: 8.7% (Estimated $28,000,000) Passenger Revenue: 6.83% (Estimated $22,794,787) Capital Grants: 6.52% (Estimated $21,641,992) Bus Loan Proceeds: 3.11% (Estimated $10,000,000) Freight Revenue: 1.49% (Estimated $4,861,127) Other Revenue: 0.96% (Estimated $3,118,597) Interlocal Agreements & TXDOT: .31% (Estimated $1,012,179) Operating Expenditures (Budgeted $322,142,954)
Operations: 68.94% (Estimated $222,821,826) Capital Expenses: 25.16% (Estimated $81,947,536) Interlocal Agreements: 3.73% (Estimated $12,769,829) Loan Payments: 1.43% (Estimated $4,603,763)
In 2014, Capital Metro was awarded the Platinum Award, which spotlights local governments that meet an even higher standard of financial transparency. Capital Metro’s FY2015 budget is balanced, our operations are efficient and we are more committed than ever to providing high-quality transit options for Central Texas. Our current positive financial condition is the result of years of hard work, careful planning and tough choices. Due to our financial discipline, commitment to accountability and strategic planning, Capital Metro will continue to provide high quality and efficient transportation service that positively impacts the region. 16
TRANSPARENCY The Texas Comptroller has recognized Capital Metro’s high standard for financial transparency online by awarding the agency its Gold Leadership Circle designation four years in a row (2010-2013). Capital Metro was the first Texas transit agency to earn the Gold transparency rating from the Texas Comptroller.
TYPES OF SERVICE 17
Capital Metro offers several different types of efficient and convenient service to customers within its 535-mile service area, serving approximately 3,000 stops:
LOCAL SERVICE Local bus service, known as MetroBus, provides daily service on approximately 50 routes.
PREMIUM SERVICE
• METRORAPID Routes 801 and 803 are Capital Metro’s Bus Rapid Transit (BRT) lines and are some of the longest BRT lines in the country. MetroRapid’s service features include 60-foot articulated buses (801 only), real-time information at all stations, multiple-door boarding, onboard Wi-Fi, larger windows, wider aisles, three-bike racks on all vehicles, and traffic signal technology that holds stoplights green should a vehicle be running behind schedule. • LIMITEDS & FLYERS Provides limited-stop service to and from neighborhoods and downtown Austin. Flyer routes include MetroAirport, Manchaca Flyer, South MoPac Flyer, Dove Springs Flyer, Metric Flyer and Oak Hill Flyer.
COMMUTER SERVICE
• METRORAIL Our state-of-the-art commuter rail line provides service to nine stations along a 32-mile line from downtown Austin to Leander. MetroRail operates six days a week, providing service for both morning and evening rush hours as well as throughout the day. Throughout the year, MetroRail service hours are extended to meet the demand of commuters during the many special events that occur in Austin. These events include SXSW, Formula 1, Pecan Street Festival and others. • METROEXPRESS MetroExpress is designed to provide fast service between the suburbs and Park & Ride facilities to destinations within Austin’s busy central core, such as the Downtown Business District, Capitol Complex, University of Texas and more. MetroExpress includes Tech Ridge Express, AMD/Lantana Campus, Pavilion Express, N. US183 Express, Leander/Lakeline Direct and Express, and the Manor/Elgin Express
METROACCESS MetroAccess is Capital Metro’s paratransit service -- a demand-response, shared-ride service for people whose disabilities prevent them from riding regular bus and rail service. The term “paratransit” refers to transit that is “parallel in service” to fixed-route bus service. Capital Metro is required to provide service to individuals who live and work within .75 miles of its fixed route service. Customers wanting to use the service must go through an eligibility process,
RIDESHARE This is Capital Metro’s vanpool program. Currently, approximately 100 vanpools are organized and operated by employers and employees across the Central Texas region. Costs are based on a per-van monthly cost – the more members in a van, the less each member pays. Vanpool customers also pay the cost of fuel.
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LATE NIGHT SERVICE Capital Metro’s late night service connects major entertainment destinations, such as the 6th Street entertainment district, to neighborhoods where many residents who frequent Austin’s nightlife live. • Currently offering more late-night options than most of our peers, Capital Metro has been adding evening/night service continually since 2002; First with Night Owl and E-Bus service, and more recently with MetroRail and MetroRapid service. Due to the operation costs of late-night service, we developed service levels that could be sustained based on our available budget. • The E-Bus (Entertainment Bus) was introduced in 2002, as a partnership with the University of Texas, and was developed in cooperation with the Austin Police Dept. As ridership increased, Capital Metro added service, increasing from one route to three. E-Buses currently operate Thursday, Friday and Saturday nights on 20-25 minute intervals, depending on the route. • Night Owl service was launched in 2003 to appeal to third-shift and service employees, with service offered Monday-Saturday from midnight to 3 a.m. Three routes were initially offered at 60-minute intervals. Night Owl buses currently operate on 15-30 minute intervals, depending on the route. • MetroRail also offers later service Friday and Saturday nights until midnight. Expanded service beyond the current schedule is difficult due to limited resources (budgetary and operational) and shared tracks with freight rail that operates Sunday. • MetroRapid is another late-night travel option, offering service until 12:30 a.m. Monday through Saturday. Evening service was intentionally designed to extend until midnight to assist with late-night travel demand.
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METRORAPID MetroRapid is the region’s newest high-capacity transit service. Successfully launched in 2014, MetroRapid is an enhanced level of transit service with sleek, new, Wi-Fi enabled vehicles, modern stations featuring real-time arrival information, and technologies that deliver a more convenient, comfortable, productive and flexible ride for people wanting to connect to the best of the ATX. SPECIAL FEATURES:
Greater frequency and longer operating times. Onboard technology to hold a green light longer when a vehicle is behind schedule. Mobile app that lets riders buy passes, plan a trip and track vehicles in real-time Covered stations with electronic displays showing real-time arrival information. Free Wi-Fi onboard all vehicles. 3-door boarding to make entering and exiting fast and easy. Storage for three bikes on the front of the vehicles. Access to a dedicated lane of traffic in the downtown core along Guadalupe and Lavaca.
ROUTES:
Route 801: Tech Ridge to UT/Downtown to Southpark Meadows Route 803: The Domain to UT/Downtown to Westgate
HOURS OF SERVICE:
Weekdays from 5 a.m. – 12:30 a.m. Saturdays from 6 a.m. – 12:30 a.m. Sundays from 7 a.m. – 10:30 p.m.
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NUMBER OF STATIONS:
Route 801: 43 Route 803: 34 (12 stops are shared by both routes along the Guadalupe & Lavaca transit corridors)
NUMBER OF VEHICLES:
22 60-foot vehicles with 101-passenger capacity each (Route 801) 18 40-foot vehicles with 78-passenger capacity each (Route 803)
FREQUENCY:
During peak periods on weekdays, MetroRapid runs every 12-15 minutes, and between 15-20 minutes at other times of the day. On weekends, the frequency is between 20-30 minutes.
FUNDING:
Approximately 80 percent of the $47.6 million project comes from a $38 million Federal Transit Administration’s Very Small Starts program grant.
WI-FI STATS:
For the month of February 2015, Routes 801 & 803 saw their respective Wi-Fi services accessed over 187,000 times, or more than 6,000 times a day.
RIDERSHIP:
As of February 2015, total ridership is averaging over 9,200 trips per weekday, or more than 235,000 trips a month. Ridership is especially high during special events like SXSW and Formula 1, and during the many festivals held in Austin each year, such as Pecan Street and Austin City Limits.
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METRORAIL MetroRail offers the ultimate in comfort and reliability, with commuter service Monday through Friday between Leander and downtown Austin, and from Lakeline to downtown on Saturday. Many of the stations are also serviced by Capital Metro buses, making it easy to coordinate trips and connect people to their destinations along the 32-mile line. SPECIAL FEATURES:
Free Wi-Fi on all trains. Park & Ride facilities available at Leander, Lakeline and Howard Stations. Space for bikes, limited to eight total per train or four per compartment when trains are full. Secure MetroBike shelters at Plaza Saltillo, MLK, Highland and Lakeline Stations. 98% on-time performance record.
ROUTE:
32-mile line from downtown Austin to Leander.
HOURS OF SERVICE:
MetroRail operates six days a week, Monday through Saturday. Monday through Thursday, the first train leaves Leander at 5:55 a.m.; the last train leaves Downtown at 7:23 p.m.
Friday, the first train leaves Leander at 5:55 a.m.; the last train leaves Downtown at 12:30 a.m.
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HOURS OF SERVICE:
Saturday, the first train leaves Lakeline at 4 p.m.; the last train leaves departing Downtown at 12:03 a.m.
Throughout the year, MetroRail’s service hours are extended to meet the demand of commuters during the many special events that occur in Austin, including SXSW, Formula 1, Pecan Street Festival and more.
NUMBER OF STATIONS:
Nine Locations: Leander Lakeline Howard Kramer Crestview Highland MLK Plaza Saltillo Downtown
NUMBER OF VEHICLES:
Fleet comprised of six diesel electric trains.
FREQUENCY:
MetroRail operates every 34 minutes during peak periods.
FUNDING:
In 2004, voters in Capital Metro’s service area approved the creation of MetroRail. MetroRail is funded 100% by Capital Metro with revenue generated by the 1-cent sales tax contributed by member jurisdictions.
WI-FI STATS:
Wi-Fi services were accessed over 32,000 times, or more than 1,100 times a day in Feb. 2015.
RIDERSHIP:
Ridership has more than quadrupled since service began, with more than 795,000 total boardings in 2014, and averages over 66,000 boardings each month.
TOTAL MONTHLY METRORAIL RIDERSHIP, 2010-2014 105,000
105,000 SXSW 2014
100,000
100,000 95,000
95,000
SXSW 2013
90,000
90,000
85,000
85,000 80,000
80,000 75,000
75,000
NIGHT RAIL SERVICE BEGAN IN MARCH, 2012.
70,000
70,000
SXSW 2012
65,000
65,000
60,000
60,000
55,000
55,000
SXSW 2011
50,000
50,000
45,000
45,000
40,000
40,000
35,000
35,000
30,000
30,000
25,000
25,000
20,000
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TYPES OF FARE 27
Since 1985, Capital Metro has raised the base fare just three times. Even with the increases, Capital Metro’s base fare is lower than the Texas average and is among the lowest statewide. Fares collected by Capital Metro represent an important part of our revenue and offer the opportunity to invest in a growing, improving system. Clear, fair and consistent fare policies are critical to the success of Capital Metro. The board of directors adopted a policy in 2011 to establish goals and objectives. The stated goal is “to support Capital Metro’s overall strategic mission to provide quality public transportation choices for our community that meet the needs of our growing region. To accomplish this mission Capital Metro must develop and use its resources in a manner that ensures sustainable business growth.”
THE OBJECTIVES OF THE FARE POLICY ARE:
• Ridership – Promote all modes of service by setting fares accessible to the widest possible range of existing and potential riders. • Equity – Establish equitable fares that recognize the socioeconomic composition of riders. • Simplicity – Offer a fare system that is easy to use and understand. • Revenue – Create a predictable fare revenue stream that is maintained at an appropriate level to meet Capital Metro’s immediate and long term financial needs. • Recovery – Meet a minimum of 20% fare recovery rate with passenger-paid and third-party fares. • Efficiency – Use technologies that minimize costs associated with fare collection and revenue processing without compromising accuracy. Capital Metro’s current fare structure is based on three service levels, Local, Premium and Commuter, along with MetroAccess service. Each level of service offers both regular and discounted fares (for seniors, individuals with disabilities, etc.).
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BRIEF HISTORY OF CAPITAL METRO’S FARES
1985
When Capital Metro was founded, its initial base fare was set at $0.50, which remained in place until 1990.
1990
Capital Metro eliminated all fares as an experiment to increase ridership. Fares were reinstated Jan. 1, 1991, with the base fare returning to $0.50. Seniors 65 and older and persons with disabilities paid no fare versus half fare prior to the free fare experiment. ‘Dillos (downtown circulators)—previously $0.25— remained free as well. MetroAccess (formerly STS) service was $0.60 in 1989 and returned to $0.60 in 1991.
2008
In October, the base fare increased to $0.75. Seniors and individuals with disabilities continued to ride for free.
2010
Local base fare increased to $1.00. Seniors and individuals with disabilities continued riding for free.
2011
Entire fare structure changed. Change included aligning both Express bus and MetroRail fares together into a fare category called Regional Service, charging a reduced fare for seniors and individuals with disabilities, and issuance of new reduced fare Day Passes since seniors and persons with disabilities were now required to pay a reduced fare.
2013
In September, Capital Metro’s board made the tough, yet responsible, decision to implement fare policy changes following a comprehensive fare review. At this time, a two-year phased fare change was approved for 2014 and 2015.
2014
In January, Capital Metro implemented a new fare structure. The changes included a new Premium Fare of $1.50 for MetroRapid and Flyer Routes (100-199), a new Commuter Fare priced at $2.75 which replaced the Regional Fare and eliminated rail zones, and a new MetroAccess Single Ride Ticket. Local Bus and MetroAccess fares remained unchanged at this time.
2015
In January, the base fare for a single Local bus ride increased by 25 cents, to $1.25. The Premium Single
29
Ride fare became $1.75 and the Commuter Single Ride fare went to $3.50.
THE BEST VALUE IN TEXAS
• Even with the new rates for 2015, the cost of Capital Metro fares remain below the state average for Texas transit agencies. Over its 30-year history, Capital Metro’s base fare has changed only two other times, in 2008 and 2010, with a brief free fare period in 1990. • Despite two fare increases in the past few years, Capital Metro’s base fare is still lower on an inflation-adjusted basis than in its first year of operations (1985). As inflation increases, the real value of fares decreases. Just to hold the fare recovery ratio constant, Capital Metro will need to raise fares in the future as inflation increases operating costs.
DISCOUNT FARE OPTIONS
• We understand the impact of fare changes to our at-risk community. To meet this need, we have established a robust safety net through the Discount Pass Program and the Basic Transportation Needs Fund (BTNF) to ensure service remains accessible to all members of the community. • Additionally, children five and under with an accompanying adult, and emergency and military personnel in uniform ride free every day.
BASIC TRANSPORTATION NEEDS FUND
• Since 2011, Capital Metro has invested $1.2 million into the fund. Currently, 27 local social service organizations distribute transit passes through the BTNF, providing an average of over 37,000 boardings each month by those in need.
DISCOUNT PASS PROGRAM
• Capital Metro works with over 230 local social service agencies through the Discount Pass Program, providing transit passes at a discount for social service agencies to distribute as needed to their clients.
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METROWORKS
• Capital Metro also offers discount passes to employers so that employees can receive up to a 20% discount on fares though our MetroWorks Program.
The BTNF, which provides greater transportation access to low-income, transit dependent individuals, has seen over 1 million boardings since it has launched. PEER BASE FARE COMPARISON (As of March 2015) DALLAS DART Two-Hour Pass: $2.50 (Note: The two-hour pass replaced the bus singleride and the light rail 90-minute fares.)
FORT WORTH “THE T” Local Bus: $1.75
SAN ANTONIO VIA Regular Bus: $1.20
HOUSTON METRO Local / METRORail: $1.25
TEXAS AVERAGE: $1.70
CAPITAL METRO CURRENT FARE STRUCTURE FARE FARES STARTING JANUARY 2015
REDUCED FARE
$1.25
60¢
$2.50
$1.25
SINGLE RIDE
BUS
3800
LOCAL
capmetro.org
INCLUDES LOCAL BUS ROUTES 1-99, 200-490 & UT SHUTTLE
$11.25
NOT AVAILABLE
$41.25
$20.60
$1.75
85¢
$3.50
$1.75
PREMIUM
SINGLE RIDE
BUS
3800
INCLUDES METRORAPID & FLYER ROUTES 100-199 PLUS LOCAL SERVICE
$16.75
NOT AVAILABLE
$62.00
$31.00
$3.50
$1.75
$7.00
$3.50
COMMUTER
SINGLE RIDE
INCLUDES METROEXPRESS ROUTES 935-990 & METRORAIL PLUS LOCAL & PREMIUM SERVICE
$27.50
NOT AVAILABLE
$96.25
$48.10
$1.75
NOT AVAILABLE
$17.50
NOT AVAILABLE
$46.50
NOT AVAILABLE
ACCESS
SINGLE RIDE
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BASIC TRANSPORTATION NEEDS FUND 33
• Capital Metro and its partners, One Voice Central Texas and the Austin Community Foundation, established the Basic Transportation Needs Fund (BTNF) in 2012. This important program provides greater transportation access to lowincome, transit dependent individuals. • Capital Metro and an independent board, comprised of representatives from the nonprofit and business community, oversee the work of the fund. • Through the fund, Capital Metro transit passes are distributed to a variety of nonprofit social service agencies to help meet the transportation needs of their clients. • Currently, 27 local social service organizations distribute transit passes through the BTNF, providing an average of over 37,000 boardings each month by those in need.
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• The goal of these passes is to help individuals remain or become more self-sufficient by providing transportation access to employment, health care, education or social services.
1 million rides provided and $1.2 million invested by Capital Metro since fund launched. • Populations primarily served by the fund include adults over the age of 65, people with disabilities, youth under the age of 18, Medicare card holders, low income workers, refugees and people experiencing homelessness.
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CONTACT
PHONE
Youth & Family Alliance dba LifeWorks................................................ Dave Beauchamp............................................ dave.beauchamp@lifeworksaustin.org......................512-735-2465
Trinity Center............................................................................................. Lindsey Sermons............................................ lindsey@trinitycenteraustin.org...................................512-610-3566
Travis County HHS.................................................................................... Ross Stephens................................................. ross.stephens@co.travis.tx.us......................................512-854-1521
Saint Louise House................................................................................... Allison Shurr................................................... ashurr@saintlouisehouse.org.......................................512-326-2774 x213
SafePlace.................................................................................................... Joanna Slauter................................................ jslauter@safeplace.org..................................................512-356-1555
Refugee Services Of Texas..................................................................... Prem Pokhrel.................................................. ppokhrel@rstx.org..........................................................512-472-9472
Premier High School of Austin............................................................... Jennifer Kasapi............................................... jkasapi@responsiveed.com...........................................512-444-8442
Meals on Wheels and More..................................................................... Linda Perez...................................................... lperez@mealsonwheelsandmore.org.........................512-476-6325
Manos de Cristo......................................................................................... Karen Green..................................................... kgreen@manosdecristo.org..........................................512-628-4196
LifeSteps..................................................................................................... Dana Rathbun.................................................. dana@lifestepscouncil.org............................................512-666-9108
Interfaith Action of Central Texas (iACT).............................................. Erika Humke.................................................... ehumke@interfaithtexas.org.........................................512-386-9145, ext. 306
Housing Authority of the City of Austin................................................ Barbara Jackson............................................ barbaraj@hacanet.org....................................................512-477-4488 ext. 3404
Helping the Aging, Needy & Disabled .................................................. Kirby Adams.................................................... Kirby.adams@handcentraltx.org.................................512-477-3796
Green Doors............................................................................................... Jennifer Kolb................................................... jkolb@greendoors.org....................................................512-469-9130
Goodwill Central Texas............................................................................ Tiffany Eagan................................................... tiffany.eagan@goodwillcentraltexas.org....................512-637-7541
Front Steps................................................................................................. Trey Nichols..................................................... tnichols@frontsteps.org.................................................512-305-4109
Family Eldercare....................................................................................... Shontell Gauthier............................................ sgauthier@familyeldercare.org...................................512-483-3563
Easter Seals Central TX........................................................................... Robin Swain..................................................... rswain@eastersealstx.org............................................512-440-7819
Communities In Schools of Central Texas........................................... Eleanor Droll................................................... edroll@ciscentraltexas.org...........................................512-462-1771
City of Austin, Health & Human Services Department...................... Maria Allen....................................................... maria.allen@austintexas.gov........................................512-972-5086
Caritas of Austin........................................................................................ Adam Weaver.................................................. aweaver@caritasofaustin.org.......................................512-479-4610
Boys & Girls Clubs of the Austin Area................................................... Leo Santana..................................................... leo.santana@bgcaustin.org...........................................512-983-8609
Austin Independent School District-Project HELP............................. Rosie Coleman................................................. rosie.coleman@austinisd.org.......................................512-414-0759
Austin Children’s Services...................................................................... Toula Skiadas.................................................. tskiadas@austinchildrensservices.org......................512-236-2502
ARCIL........................................................................................................... Esperanza Ontiberos..................................... esperanza@arcil.com.....................................................512-832-6349
Any Baby Can............................................................................................. Stephanie Fuller............................................. stephanief@anybabycan.org.........................................512-454-3743
AIDS Services of Austin........................................................................... Melissa Pintor Carnagey, LBSW.................. melissa.carnagey@asaustin.org..................................512-406-6125
ORGANIZATION
ORGANIZATIONS THAT RECEIVE TRANSIT PASSES FROM THE BTNF
COMMUNITY INVOLVEMENT 37
Transportation affects everyone, and that’s why Capital Metro invests in its communities every day. We need to hear from everyone, even from those who don’t utilize our services, so that we can develop and design quality transit and mobility plans that continually improve the region. This includes meaningful engagement with the community about our projects, programs and services. Capital Metro maintains a comprehensive community involvement program that includes a variety of engagement methods for obtaining public comments as they relate to major decision-making processes. These include policy development, strategic planning, budgeting, capital projects planning, fare adjustments and service changes. As a governing steward of public resources, it is Capital Metro’s duty to involve and seek feedback from those who would be most affected by our actions, and empower them with the ability to impact the final outcomes. Capital Metro’s board of directors strongly believes that effective community involvement improves the quality of the decisionmaking process, and helps build public trust through a truly participatory process.
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The agency’s Community Involvement team works throughout the year to ensure that the knowledge and opinions of Capital Metro’s many stakeholders are integrated into the decision-making process. They do this a variety of ways, including liaising with organizations, one-on-one briefings, workshops, webinars, town hall meetings, online discussion forums, and presentations to civic, community, business, special needs and other interest groups.
We believe community engagement is at the core of planning better solutions to address the issues that matter most, both now and in the future. Capital Metro also supports public involvement opportunities that allow for regular engagement with customers and stakeholders, including the Customer Satisfaction Advisory and Access Advisory Committees that provide information and feedback to the board of directors, as well as the MetroAmbassador volunteer program, and MetroArt and Adopt-A-Stop programs, among others.
METROWORKS
39
MetroWorks is Capital Metro’s group transportation benefits program. This innovative, new program gives businesses, government agencies and schools the ability to easily integrate transit services into their organization’s benefits package through a partnership with Capital Metro. By providing more options for businesses, government agencies and schools in your district, we can work together to improve the quality of life in Central Texas. Participating in the MetroWorks program can help reduce congestion and dependency on automobiles while improving the environment and productivity by cutting down on time lost during commuting.
METROWORKS BENEFITS
• Provides reliable transportation • Attracts new employees • Increases parking for customers • Reduces commute-related stress • Saves money on parking fees and car maintenance • Increases employee loyalty and retention • Eases road congestion • Promotes cleaner air
CHOICE OF PASSES Participating businesses, government agencies and schools in your district can choose from three different passes: • Local 31-Day Pass – Includes Local MetroBus and UT Shuttles. • Premium 31-Day Pass – Includes MetroRapid, Flyer, Local MetroBus and UT Shuttles. • Commuter 31-Day Pass – Includes all services: MetroRail, MetroExpress, MetroRapid, Flyer and Local MetroBuses.
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LOOK WHO IS ALREADY BENEFITING FROM METROWORKS In May 2014, Capital Metro launched a pilot program to test the MetroWorks concept and define the membership program. Members include: Austin Presbyterian Theological Seminary, AvenueFive, Brazos Technology District, BuildASign, Central Texas Veterans Health Care System, Driskill Hotel, EnviroMedia, Environmental Resources Management, Hilton Austin Hotel, HomeAway, Le Cordon Bleu College of Culinary Arts - Austin, Maxwell Locke & Ritter, Mutual Mobile, Omni Austin Hotel and W Austin Hotel.
CASE STUDY In 2014, Mutual Mobile began a program where 15 employees tried Capital Metro transit for 30 days. 12 of the 15 employees in the trial opted to give up their parking spaces. By doing so, each participating employee now receives a monthly $80 incentive and their employer, Mutual Mobile, is saving $10,500 annually on those 12 spaces!
FOR MORE INFORMATION ABOUT METROWORKS Capital Metro offers on-going support to ensure the success for businesses, government agencies and schools in your district. Contact Walter Petticrew at 512.369.6249 or email Metro.Works@CapMetro.org if you or your constituents have questions.
SUNSET REPORT CARD AGENCY
REQUIREMENT FINANCIAL MANAGEMENT Adopt and annually re-evaluate a five-year strategic plan linked to and driven by the budget. Adopt a balanced budget that includes operating and capital expenses. Adopt a five-year Capital Improvement Plan. Adopt a CEO evaluation and compensation policy.
2010, 201011,3 and n01o4w!in &2 2 ⎷ 2012 ⎷ ⎷ ⎷
Post detailed financial information on website.
⎷
Establish and maintain a minimum two-month operating reserve and define criteria for use by 2016.
⎷
LABOR STRUCTURE
Develop a competitive procurement plan for transit service. RAIL MANAGEMENT AND SAFETY Maintain a comprehensive rail safety plan and regularly report on safety. Hire a Rail Director. Prioritize bridge replacement, repair and maintenance. Develop a contract monitoring plan for major rail projects. Develop a clear approach for planning and implementing future rail projects.
COMMENTS
⎷
Consider ways to reduce costs and increase revenue.
Competitively bid all services not wholly provided by an employee of the authority.
A U T H O R I T Y
TE
T R A N S P O R TAT I O N
PL E
M E T R O P O L I TA N
C OM
C A P I TA L
⎷ ⎷
◾ Earned the Texas Comptroller's highest level of recognition for online financial transparency and was the first transit agency in the state to receive this distinction. ■■ On target
Excellent Work!
◾ On track to save millions over the next several years. ◾ Completed successful labor transition.
Fantastic Job!
⎷ ⎷ ⎷ ⎷ ⎷
◾ Rail Director developing plans to enhance safety over and above current standards. ◾ MetroRail ridership has quadrupled!
Exceaetdiosns! Expect
GOVERNANCE AND PUBLIC ENGAGEMENT Develop an improved public involvement policy.
⎷
Provide sufficient materials to board members well in advance of meetings.
⎷
Implement an advisory committee reporting policy.
⎷
Assess input process for paratransit issues.
⎷
◾ Approved Strategic Plan with measurable goals and objectives. ◾ Implemented new community involvement and governance policies.
Most Improved!
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TRANSIT-ORIENTED DEVELOPMENT (TOD) 43
Without question, transit is an economic driver. Along the MetroRail Red Line, Capital Metro has seen approximately $1 billion in new or planned development, with more in the works – including the 11-acre Plaza Saltillo project in East Austin. • Transit-Oriented Development (TOD) revitalizes a community by designing places that are walkable, connected and have a sense of place. TOD consists of three components: Transit frequency and usefulness Orienting infrastructure for efficient pedestrian/bicycle connections between transit and development Development featuring a mix of uses and densities, whether old or new. • Capital Metro has adopted a board-approved TOD policy that includes goals that include:
We will continue to seek partners in the development of high-capacity transit stops/ stations that will best serve the needs of our growing region. For more information, visit capmetro.org/tod
Along the MetroRail Red Line, Capital Metro has seen approximately $1 billion in new or planned development, with more in the works.
Increasing transit ridership Generating long-term revenue and optimize value of assets Creating and promoting equitable mixed use and mixed-income communities around transit Responding to local community vision and values
One of the most successful examples of a TOD project in Central Texas is Midtown Commons, located near the Crestview MetroRail Station. This picture shows the Crestview Station area prior to the development that occurred as a direct result of MetroRail service launching in 2010.
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Now, Midtown Commons is one of the most successful mixed-use, transit friendly developments in all of Central Texas.
PROJECT CONNECT
45
Project Connect launched in 2011, and is unlike any transportation partnership that has ever existed in Central Texas. Capital Metro, the Capital Area Metropolitan Planning Organization (CAMPO), the City of Austin and the Lone Star Rail District have developed a strategic partnered to find solutions to the growing transportation challenges facing the region. • Linking centers of activity within the fastest growing area in the country, Project Connect aims to connect people, places and opportunities in an easy and efficient way.
CAPITAL METRO Capital Metro has worked diligently to keep pace with the tremendous growth of our region, and has already brought several key components of Project Connect online, bringing much needed transportation options to the region. MetroRail Red Line: This 32-mile, nine station commuter line extending from downtown Austin to the suburban city of Leander launched in 2010. MetroRail’s ridership has more than quadrupled since service began.
• Project Connect is the system-level planning effort endorsed by CAMPO and the Transit Working Group (TWG) that serves as the umbrella for all high-capacity transit projects under development in Central Texas.
MetroRapid: Central Texas’ first Bus Rapid Transit line launched in January 2014 with MetroRapid Route 801. The second route, MetroRapid 803, began service in August 2014. Ridership continues to grow, with more 1.5 million trips taken since service began (as of Feb. 2015).
Project Connect aims to connect people, places and opportunities through an integrated, multi-modal, regional system
Project Connect System: Capital Metro vehicles will have free access to these tolled lanes currently under development with the construction of express lanes on MoPac (Loop 1). This access will greatly reduce travel times and improve reliability for commuters who use this heavily congested roadway.
Project Connect: North Corridor: A detailed system-based plan includes corridor studies focused on the fast-growing areas of North Austin, Round Rock, Georgetown, Hutto, Pflugerville and others. Project Connect: Central Corridor: A comprehensive study focused on transit options in central Austin. • As more funding becomes available, additional studies, including Project Connect: Southwest and Project Connect: Northwest, will be conducted.
There is no single solution to our region’s growing traffic congestion, so we need an “all of the above” strategy to add capacity and give people more options.] We need a comprehensive and integrated approach. Project Connect does just that. More information is available at projectconnect.com.
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GEORGETOWN 183
Georgetown
LEANDER RD
Georgetown West
ITY RS IVE UN
35
LEANDER
1431
1431
ROUND ROCK
Lakeline
Round Rock
45
183
POND SPRINGS RD
HOWARD LN
BRAKER LN
WOODROW AVE
IDE
DR
BEN WH ITE BLV D
South Congress Transit Center
Lakeshore Burton
Pleasant Hill
SLAUGHTER LN
LN
Grove 71
STASS NEY LN
WILLIA M CANN ON DR
RD MAN OR
130
MON TOPO LIS
Little Texas
ACC RIVERSIDE
Pleasant Valley
Austin-Bergstrom International Airport
35 BLUFF SPRINGS RD
MAN CHAC A RD
Slaughter Ln
S 1S T ST
WES TGAT E BL VD
STASSNEY LN
Webberville
E 2ND
PARK ER
BLVD
290 Westgate
WEBBERVILLE 969
DR
S LA BLVD MAR
RD
Plaza Saltillo
South Central Waterfront RIV ER Travis Heights S
SoCo
East Austin
GOVALLE AVE
RD
S C ONG RES S AV E
S 1S T ST
E 7TH
MON TOPO LIS
EXPOSITION BLVD
MOPAC
S L AMA R B LVD
35
Convention Center
St Edward’s ST EDWARD’S UNIVERSITY
BEN WHITE BLVD
ESCA RPM ENT
Capitol East 7th
OLTOR F ST
WILLIAM CANNON DR
183
MLK, Jr
E 12TH
Oltorf
Brodie Oaks
CONVICT HILL RD
Mueller
Medical School
CAPITOL COMPLEX
Auditorium Shores
Bluebonnet
1
LOYOLA LN
MANOR RD
Stadium
Republic Square
Barton Springs
360
Oak Hill
Austin History Center
Seaholm
Oltorf West
ROGGE LN
AIRPORT BLVD
UT North
Museum Capitol
LN
LOOP
290
St David’s
290
DELL CHILDREN’S MEDICAL CENTER
MLK JR, BLVD
W 5TH / 6TH
Lamar Square
Hancock
BLVD ORT AIRP
N TO RL TA
Airport Blvd
RD RIS MOR
LAKE AUSTIN BLVD
TO ELGIN
ACC Highland
Highland
KEETON ST
UNIVERSITY OF TEXAS
Manor
NY JOHN
UT/West Mall
BEE CA VES RD
H LS WA
DEAN
UT/Dean Keeton
ACC RIO GRANDE
45TH ST
Hyde Park
SETON MEDICAL CENTER
ENFIELD RD
Triangle
290
SPRI RD NGDALE
West 38th
BL VD
Brentwood
130
VARG AS
BULL CREEK RD
Sunshine
35TH ST Rosedale
ST JOHNS AVE
BERKMAN DR
KOENIG LN
North Loop
35th/MoPac
IR PO RT
GUA DALU PE ST
1 HANCOC K DR
CAMERON RD
Crestview A
Allandale
MANOR
RUTHERFORD RD
183
CAM ERON
BURNET RD
Justin
North Lamar Transit Center
ANDERSON LN
COR RIDO R
Northcross
DR
Rundberg
RE SE AR BL CH VD
DR
BALCONES DR
NORTHL AND
734 RUNDBERG LN
OHLEN RD
RED RIVE R S T
Ohlen
LN
35
MOK AN
Crossroads
Masterson
PA RM ER
CHIC ON ST
MOPAC
183
STECK AVE
AUSTIN
N L AMA R B LVD
ACC NORTHRIDGE
UT PICKLE RESEARCH CENTER
Chinatown
SPRINGDALE RD
Kramer
UT Research Center
360
Tech Ridge
PARMER LN
MET RIC BLVD
Braker/Domain
MOKAN CORRIDOR
Howard
THE DOMAIN Domain
TR
Pflugerville
BLV D
RD
HEA THE RWIL DE
ET RN BU
C PA MO
HIL LS
183A
DES SAU RD
PECAN ST
McNeil
DUVA L ST
JOLLYVILLE RD
PFLUGERVILLE
45
1 GR EA T
360
Pflugerville North
Hester’s Crossing 183A
West Austin
79
PLEA SAN T VA LLEY RD
CEDAR PARK
PALM VALLEY BLVD
Old Settlers
Cedar Park
HUTTO
RD
130
ST MAYS
VD BL
TO TAYLOR Hutto
1460
AN WM BO
Leander
E ON ST ITE WH
79 TXST Round Rock
VD BL
71
183
Southpark Meadows TO SAN ANTONIO
20140708
schematic map not to scale
TO SAN MARCOS
Commuter Rail
Regional Rail
Urban Rail
MetroRail (operating)
LSTAR (proposed)
(proposed)
Extension (proposed)
CENTRAL TEX AS HIGH-CAPACIT Y TRANSIT SYSTEM PL AN adopted June 2012 / revised June 2014 / DRAFT
Corridors, stations, routes and transit modes for planned lines are conceptual only, and subject to review and modification.
Potential Future Extensions
Bus Rapid Transit
Transit in Express Lanes
Connect
MetroRapid (operating)
MetroExpress (proposed)
MetroConnect Direct, limited-stop bus service (proposed)
Extensions (proposed)
Major Transfer Center
Rail or BRT Station
Planned Transit Destination
Local Bus MetroBus (operating)
Right-of-Way Preservation Potential Future Transportation Corridors
Express Lanes (planned) Potential Future Extensions
Park & Ride
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48
PROJECT CONNECT COORRIDORS