Connecticut Libraries
FEBRUARY 2009
Kenya Connections FOR TWO CT LIBRARIANS, KENYA MEANS MORE THAN A SAFARI by Barbara Wysocki
C an a listserve posting change your life? Audra Zimmermann thinks so. President and co-owner of the library consulting firm, The Donohue Group (DGI), Audra clearly remembers the day in May 2007 when she discovered a CLClist item about the American Friends of Kenya (AFK). The Norwich-based charity was looking for volunteers to work on library projects in that East Africa nation. Within the hour, she and Susan Yannello, DGI’s manager of retrospective conversion and cataloging services, had applied and, a few days later, they submitted resumes and letters of recommendation. “We heard back that same day,” says Audra about their The American Friends of Kenya partners with African Christian Church and Schools, which donated property warm, and immediate, welcome to for the Thika Regional Library. Pictured in front of the library are (l to r): Audra Zimmermann, Daniel join AFK’s 2008 team. “We were so Wambua, head of the ACC&S Bible College, Susan Yannello, Beth W. Kamathi, the library director, Diane excited!” Susan agrees, “I had been Stackpole, Florence Muindi, a professor at ACC&S Bible College, Pat Little. Front: Mackenzie Little. looking for a special project that American Friends of Kenya would allow me to make a large impact in the library world.” Although it would be more than a year until take-off time, describes these visits as work and both became immersed in planning for the trip. At meetings with pleasure. For the first five days, the library team members Diane Stackpole and Pat and McKenzie group learned about Kenya on safari, allowing them to see the wildlife and Little, they heard about AFK’s 2006 trip to Kenya. They began organizing shipments of books destined for the culture of the Masai Mara reserve. Starehe Girls Centre near the capital city of Nairobi. That meant Audra, a veteran traveler, enjoyed “the barcoding 1,100 items, photocopying each title page and verso, chance to return to Africa, but not simcreating customized MARC records, and then printing complete ply as a tourist.” For Susan, “This catalog card sets with spine labels. Undaunted, they sorted all seemed the perfect opportunity, both 1,100 catalog card sets and made a shelflist. “We called it ‘library- to travel to a new place, and to make an impact.” She adds, “All of the particiin-a-box,’” laughs Audra. The team amassed two duffel bags full of book-mending sup- pants in the mission were eager to get plies, blank labels and, for good measure, they tucked in donated to work at the end of the safari.” The Thika Regional Library toys and school supplies. But they weren’t done yet. Planning one-day workshops for the 30 Kenyan library workers they’d soon Making an impact requires collaborameet included creating handouts on acquisitions, weeding, tion between the U.S. charity and eight Kenyan agencies. AFK partners with mending, classifying, public service and early literacy. The AFK website, www.afkinc.org, notes that Kenya’s challeng- African Christian Church and Schools, ing conditions include a life expectancy of less than 50 years for which donated property in a rural comadults; of every 1,000 live births, 123 children die before their fifth munity for the Thika Regional Library, birthday. AFK education and medical teams were also preparing completed after the team’s return. Susan and Audra worked with staff at for the trip. Then, in December 2007, it looked like the groups’ hard work Thika to determine the best place to might have to be put on hold. The Kenyan presidential election set up a children’s department, disbecame the flashpoint for civil unrest. Riots in some areas they cussed how to use the Dewey Decimal planned to visit made the trip a question mark for almost six months. System and talked about the But Audra and Susan completed their immunizations, and by June 29 continued on page 8 their group was on its way to Kenya.
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Lessons from the Silver Screen by Julian Aiken
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y goodness, but I love the first Tuesday of the month. It’s the evening I run the Wallingford Library Cinema Club (also widely known as the Old Codger’s Club), in which a bunch of us get together to watch a classic movie, and then discuss its merits over refreshments. Think Cinema Paradiso without the sunshine, Italian accents or tragic love interest. (A couple of my regulars did appear to be getting a bit frisky on the back row during King Kong last month, but I think that was largely the result of a heating system failure.) This Tuesday, we watched Spielberg’s masterpiece, Schindler’s List. As an aside: Am I alone in finding it a little bizarre that the creator of, Family Dog, Gremlins 2: The New Batch, and Who Framed Roger Rabbit? could pull a film of such undoubted magnificence as Schindler’s List out of the hat? And is there anyone else out there who can’t quite decide whether E.T. shouldn’t actually be considered Spielberg’s greatest work? There is a scene in the Schindler’s List in which Oskar Schindler explains to his wife that there is one thing in the world “that makes all the difference between success and failure.” Emile Schindler asks, “Luck?” Oskar kisses his wife’s hand, smiles, and replies, “War.” As a successful war profiteer, Schindler was making the point that periods of extreme difficulty, misery and conflict can also serve as periods of opportunity. Now, I hesitate to make any comparisons Julian Aiken between library directors and a is head of access services man who, at least at the start of at Wallingford the war, appeared more than Public Library. cheerful to exploit a people suffering appalling cruelty and hardship to his own ends. Nevertheless, the media has recently been awash with stories about how library business is booming as the U.S. economy continues to stagger like my old Granny after a few too many Christmas sherries. And it’s not just the economy and elderly relatives that are staggering: library use figures are pretty impressive, too. Libraries across the country are reporting circulation up by 10% or more. At my library, circulation is up by much more than that (although this is due in part to the expansion project we recently completed.)
Connecticut Libraries
Of course the numbers are increasing. We’re offering our suddenly economically troubled patrons free stuff, and lots of it. On top of that, we’re providing free entertainment through programming, free access to computers, help writing resumes, job search assistance, and sometimes just a nice environment to stay warm without paying for the oil. I suspect the only businesses doing as well as we are right now may be credit counselors and loan sharks. The mouse in this particular mulligatawny however, is that--of course-we’re not actually free. Another mild aside here: I’d just like to take this opportunity to say that I absolutely love paying taxes. I’m a hairy old socialist when it comes to the redistribution of wealth, and I’m thoroughly delighted that my taxes, your taxes, and Bob the Bl**dy Builder’s taxes are being used for something as sensible as libraries. I’m less happy that they are also being used to sustain SUV manufacturers and the occasional bombings of civilians in oil-rich countries, but I remain staunch in my support for the general principle of taxation. Unfortunately, it’s not so probable that your local government will take so benign a view of spending voters’ money to support library services. If we are to flourish like Oskar Schindler before he got a social conscience, it is vital that libraries take full advantage of their new relative strength and work harder than ever both to remain relevant to our patrons’ needs and to prove our worth to legislators. One final thought on the economic crisis: Why are so many Connecticut libraries currently increasing their reliance upon part-time staff? Yes, of course, two part-timers are cheaper than one full-timer with benefits (Schindler again: “Poles cost more” [than Jews]. “Why should I hire Poles?”) But aren’t we perpetuating some of the circumstances that create crises with a shortsighted fix that can only result in fewer good quality candidates being attracted to the profession in the future? And at the same time, are we perhaps pandering to traditional assumptions that have resulted in the profession being largely populated by women who can rely on their husbands for such small luxuries in life as health insurance? Bad business, as I’m sure Schindler would eventually have agreed. 2
Dear Mr. I was there when you addressed the American Library Association in Chicago, June 27, 2005. You said that “More than a building that houses books and data, the library has always been a window to a larger world - a place where we've always come to discover big ideas and profound concepts that help move the American story forward.” You said that you want to work with librarians to ‘"insure that libraries continue to be sanctuaries for learning, where we are free to read and consider what we please, without the fear of Big Brother peering menacingly over our shoulders.” You said that we have to have “a Patriot Act that helps us track down terrorists without trampling on our civil liberties.” You said that it isn’t a question of "whether we protect our people from terror or we protect our most cherished principles.” You said, “This kind of choice asks too little of us and assumes too little about America. We can harness new technologies and a new toughness to find terrorists before they strike while still protecting the very freedoms we're fighting for in the first place.” You said you “believe that if we want to give our children the best possible chance in life; if we want to open doors of opportunity while they're young and teach them the skills they'll need to succeed later on, then one of our greatest responsibilities as citizens, as educators, and as parents is to ensure that every American child can read and read well.” You said, “Reading is the gateway skill that makes all other learning possible, from complex word problems and the meaning of our history to scientific discovery and technological proficiency.” You asked, “In a knowledge economy where this kind of learning is necessary for survival, how can we send our kids out into the world if they're only reading at a fourth grade level?” You asked, “What if it was as easy to get a book as it is to rent a DVD or FEBRUARY 2009
pick up McDonalds? What if, instead of a toy in every Happy Meal, there was a book? What if there were portable libraries that rolled through parks and playgrounds like ice cream trucks? Or kiosks in stores where you could borrow books? What if, during the summer, when kids often lose much of the reading progress they've made during the year, every child had a list of books they had to read and talk about and an invitation to a summer reading club at the local library?” You said, “Libraries have a special role to play in our knowledge economy.” You said that libraries "have been and should be the place where parents and kids come to read together and learn together. We should take our kids here more, and we should make sure politicians aren't closing libraries down because they had to spend a few extra bucks on tax cuts instead.” You said, “Education is still the foundation of this opportunity. And the most basic building block that holds that foundation together is still reading. At the dawn of the 21st century, in a world where knowledge truly is power, and literacy is the skill that unlocks the gates of opportunity and success, we all have a responsibility as parents and librarians, educators and citizens, to instill in our children a love of reading so that we can give them the chance to fulfill their dreams.” Your words were not lost on me or the thousands of librarians in attendance that day. I was encouraged by your understanding of the problems and challenges facing libraries. I was encouraged by your understanding of the fundamental role of literacy and education in a 21st Century Economy. I hope that your administration will embrace your words and your vision for a country in which hope and change are possible when reading, libraries, and a free flow of ideas and information thrive. Sincerely, Kendall F. Wiggin Connecticut State Library Reprinted from The CONNector, January 2009 Connecticut Libraries
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The Magic of Reading by Kathy Leeds
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ast month, on New Year’s Eve, actually, The New York Times carried a column entitled, “I Wish I Could Read Like a Girl,” by Michelle Slatalla. A coworker forwarded it to several of us on the Wilton Library staff, and it resonated with me so much that I immediately emailed it to my daughter with a note: “This reminded me of me— and of you.” Slatalla, a mother of three teenaged daughters, bemoans the fact that she finds herself “merely reading books instead of living in them,” as she observes her daughters doing over the recent holiday vacation. She remembers a period when she, like they, immersed herself in plots—each of which “revealed the world in a way [she’d] never considered before. Watching her daughters (aged 19, 17 and 11), she notes that they “drape themselves across chairs and sofas and beds— any available horizontal surface will do, in a pinch—and they allow a novel to carry them so effortlessly from one place to another that for a time they truly don’t care about anything else.” As an adult, she finds too often that life intervenes, that half-read books lie listlessly in stacks without the power to call her away from the “real” world, demanding her time, attention—and imagination.
My daughter Amanda (age 26) wrote back, “Love the article...I am currently lost in the world of Edgar Sawtelle. I am in the middle where he's just seen the rain figure of his father and is starting to piece together his murder. I do feel fully engrossed—to the point where I have to debate whether I can read another chapter before bed for fear that I am going to dream about the last chapter I've read. It is a great story...and I don't think I would have tackled it if you hadn't said it was so good. I also enjoyed The Savage Garden…another one where you can really get absorbed in the story and it gets weaved into dreams at night. Keep the recommendations coming!” The beauty of her enthusiasm for reading is that it keeps me reading like a girl in order to keep her stocked in recommendations. What a gift we can give and get from our children—a lifetime of Kathy Leeds getting lost, of having worlds is executive director revealed, and of sharing our of the Wilton Library. love of it all. Now you’ll have to excuse me. I am going to drape myself over something and get carried away again by Dennis Lehane’s The Given Day (I just have to be careful about the dream part; it’s so much harder to fall back to sleep at this age!)
The CLA Conference IS YOUR CHANCE TO MEET . . . Susan Beth Pfeffer began her writing career in 1970 with the publication of Just Morgan and has since written 75 books for children and YAs. Her books include middlegrade novels (The Pizza Puzzle), historical fiction (Nobody's Daughter and its companion volume Justice for Emily), and YA novels (Family of Strangers and Twice Taken). Her novel The Year Without Michael, an ALA Best Book for YAs, was named by ALA as one of the 100 best books for teenagers written between 1968-1993. Pfeffer is also the author of the Portraits of Little Women series, created for readers in grades 3-6. Each book captures one of the March sisters from Little Women at age 10.
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Books
Predictably Irrational:
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rs. Rapp, usually calm and patient, looked exasperated. She was my supervisor at the library school library and an excellent model for the future librarians who were our patrons. On this day, however, one colleague-intraining had Mrs. Rapp muttering. The student wanted to renew a book that was due the following day. Mrs. Rapp politely informed her she could not renew the book because another patron had a hold on it. In that case, the student replied, she would “rent” the book for another week at 10 cents per day. Mrs. Rapp was stunned by the future librarian's interpretation of the overdue fine policy. Her attempts to explain it got her nowhere, as did her plea on behalf of the patron who placed the hold. Mrs. Rapp was experiencing the dichotomy between social norms and market norms. Our overdue policy combined the two. Some patrons returned books on time from a sense of responsibility to the community of library users. Others took a “market” view, keeping a book late if they felt it was worth 10 cents per day to do so—even if they inconvenienced a classmate. Behavior differs depending on whether we see ourselves governed by social norms or market norms. A day care center instituted fines to discourage a small number of parents from picking up their children late. The result: Late pick-ups increased! The switch from a social to a market norm caused parents to feel less honorbound to be on time. When the center reverted to its no fine policy, late pickups remained the same as when fines were charged. Once a market norm displaces a social norm, it is very difficult to reestablish the social norm. Money causes irrational behavior. Although we take the law of supply and demand for granted, that “law” is regularly violated. Ariely presents the case of the black pearls. When James Assael first introduced Tahitian black pearls, no one wanted them. Instead of lowering prices to unload his oversupply, the Vince Juliano entrepreneur convinced a Fifth is assistant director of Avenue jeweler to display them Middletown’s Russell Library. at an outrageously high price. Read more of his reviews at Assael then advertised them www.ctlibraryasssociation.org
Connecticut Libraries
The Hidden Forces That Shape Our Decisions BY DAN ARIELY (HARPERCOLLINS, 2008) reviewed by Vince Juliano
alongside diamonds, rubies, and emeralds in luxury magazines. Suddenly, black pearls were very desirable. He had “anchored” black pearl prices to the price of the world's most expensive gems. Anchoring is like the imprinting process that sometimes causes orphaned young animals to “adopt” as mothers the first living thing they see. In the case of prices, we tend to compare all subsequent prices to the first price “imprinted” on us. For examAmazon named Dan Ariely's ple, my PC anchor was set at Predictably Irrational the $2,500 in the early 1980s and my #1 business book of 2008. 25 cent coffee anchor goes back to the 1960s. The anchor price need not even be an actual price. When Ariely had students write down the last two digits of their Social Security numGroup B knew the scores would not be bers prior to asking them to estimate checked before payment. The degree of the value of several objects, he found dishonesty between the two groups that student estimates were anchored was only slight. However, when stuto those two digits! dents were told that they would be Free offers are irrationally powerful. paid in redeemable tokens, rather than Subjects of his experiments made immediately with money, the amount rational decisions on chocolate purchases when the discount prices on two of cheating in Group B showed an unexpected increase. products reflected their relative quality. How well do you know the Ten A majority took advantage of an excelCommandments? Ariely's students lent price on high-end chocolate rather could not remember all ten. Still, he than purchase lesser quality candy at a found that asking them to write down lower price. Even when the price of the lesser quality candy was reduced to one as many as they could recall before a test led to less cheating. cent, customers selected the high-end Ariely's experiments indicate that candy selling for 26 cents. However, many irrational behaviors are prewhen the price of the lower quality dictable, a factor that may give us more candy was cut from one cent to zero, customers overwhelmingly selected the control over ourselves. One of Ariely's controversial experiments demon“freebie” instead of the superior candy strates the difficulties we face in comat the same 26 cents that they had bating high risk sexual behaviors that been so eager to pay earlier. result in unwanted pregnancies, STDs, Money can make us honest. Ariely date rape, and other violence against had students take a quiz after telling women. For him, understanding prethem he would pay them immediately dictable behaviors prepares us for dealafter the quiz according to the scores ing with our innate irrationality. they reported to him. Student Group A was told the scores they reported would be checked by someone else.
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CHILDREN’S LIBRARIAN, MANSFIELD PUBLIC LIBRARY by Carol Abatelli
gave shows at libraries and other venues in rowing up in West the Springfield area. Hartford, Judy Stoughton In the late 1980s, loved creative activities of Springfield PL experiall kinds, especially storyenced budget cuts telling and performing in and was forced to lay plays with her sister. But off one third of its staff. only after becoming a chilAlthough her position dren’s librarian did she realwas not in jeopardy, ize that she could actually the uncertain condiget paid for having fun. tions caused Judy to “How wonderful is that?” apply for other jobs, she asks with a broad smile. and she accepted the Judy didn’t plan on a Judy Stoughton has made a conscious head of children’s servlibrary career while study- choice to work directly with children and ices position at ing modern languages and others who appreciate the special magic Middletown’s Russell art history at Dalhousie of puppets, stories, and the creative side Library. The following University in Halifax. After of life. year, she married John graduating from college, she came home Clark, head of reference at Springfield, to Connecticut undecided whether to and the couple moved to Manchester, pursue a career in librarianship or muse- Connecticut. um education. A job in the King Philip At Russell Library, Judy had a healthy Middle School Library convinced her that departmental budget, and four full-time, she wanted an MLS, and she enrolled in two part-time, and numerous pages on the University of Michigan library school her staff. She remained at Middletown at Ann Arbor. for 12 years, during which she trained She enjoyed all aspects of graduate one of her staff, Priscilla Howe, to be her school, but especially liked participating puppeteer partner, as Joan Knight had in an innovative program that employed trained her. An interest in concentrating library school students to run small more on public service, along with her libraries in the dorms. Judy was headed need for more time to address personal into academic librarianship until an responsibilities, eventually led Judy to internship in a public library children’s leave Middletown in favor of her current department changed her mind. position as children’s librarian at After graduation, Judy became chil- Mansfield Public Library. dren’s librarian at a branch of the At Mansfield, Judy is part of a profesSpringfield (MA) Public Library. During sional staff consisting of Library Director her seven years in Springfield, she Louise Bailey, an adult services librarian, worked her way up to head of the chil- a children’s librarian, and a shared dren’s department at the main library school/public librarian who works both and eventually to coordinator of special at the library and in the public schools. services for children and young adults, a Despite their job titles, each staff memkey administrative position. She credits ber participates in a full range of library Springfield Library Director Jim Fish with activities, which Judy very much enjoys. providing the management training that She also appreciates the cultural diversihelped her take on increasing adminis- ty of the Mansfield community, as well as trative responsibilities. the interest that the community shows During these years, Judy also honed for their library. “I feel spoiled here,” she her storytelling and puppetry skills, says, “because Mansfield is such a working with Joan Knight, who taught delightful community with so many peoher that a children’s librarian simply must ple who love to read.” be a competent storyteller. Judy became Aware that her clientele lead busy Joan’s puppeteer partner, and the pair lives and need open and flexible pro-
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Judy Stoughton
gramming for their children, Judy appreciates the library’s decision to eliminate most sign-up programs in favor of more casual, drop-in activities. Along with regular story time and vacation programming, she has also expanded the summer reading program and visits Mansfield’s pre-schools once a month. Some of Judy’s most exciting and successful programs at Mansfield have been large family programs, such as the Lunar New Year’s Festival that ran annually for three years. This program, held on a Friday evening in January or February, filled the entire library with Chinese, Korean, and Vietnamese handcraft demonstrations, displays of Asian books, instruments, and clothing, and other activities. Judy has also staged similar events for Halloween and Day of the Dead festivities, the latter featuring a live mariachi band and Mexican food, to the delight of attendees. Although Judy no longer performs regularly in puppet shows, she and Joan Knight, now director of the library in Jaffrey, NH, offer puppetry workshops at NELA and other library conferences and events. She also offers puppetry workshops on her own, and does storytelling for groups of any age, when the opportunity arises. Judy is well known to Mansfield school children Carol Abatelli and library patrons for her is head of collections many puppets, especially & electronic services at Snowflake, a sheepdog. ECSU’s Smith Library. Surprisingly, she does not own a dog but rather a cat named Coco. Judy is also one of the main caregivers for Mansfield PL’s two resident guinea pigs, Ginger and Flower. Throughout her career, Judy has enjoyed a range of experiences, but it is the creative aspect of her work that she truly loves. She has made a conscious choice to continue to work directly with children and others who appreciate the special magic of puppets, stories, and the creative side of life.
FEBRUARY 2009
Expand Your Horizons WITH A TOUCH OF CLASS! A FALL CONFERENCE REPORT by Sandy Brooks
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athy Leeds, CLA president, John Cayer, chair of CLA’s Support Staff Section (CLASS), and Wilfredo Nieves, president of Middlesex Community College, welcomed 106 library workers to the section’s 10th annual conference on November 7, 2008. Carl Antonucci and Karen DeLoatch, Capital Community College, offered Reference 101, the first workshop in Session 1, presenting information about print and online resources and the reference interview. They emphasized the need for good communication skills and the importance of understanding patrons’ questions in order to provide relevant information. Expert catalogers Kris Jacobi of ECSU and Dana Tonkonow of SCSU covered the ABCs of Audio-Video Cataloging in a concurrent session. Elsewhere, CSL staff updated their audience on Webjunction CT (ct.webjunction.org). Sharon Brettschneider described the new look of the website, and showed how to become a member. Tom Newman and Steve Cauffman helped participants with a hands-on opportunity to use the website live. Publicity and programming were discussed in Read All About It: Programming and PR in the PL. Hali Keeler, Bill Memorial Library, discussed programming ideas, with support from Kristina Dorsey, arts editor of The Day, who offered advice on how to get your programs noticed by the media. Session II began with Gardening Resources for Library Staff and Patrons, a special presentation by Master Gardener Carol Gregoire, who opened a doorway into the world of horticulture,
Connecticut Libraries
including resources and how to use the expertise of the master gardeners at UConn Extension Centers. Sheila Lafferty, UConn/Torrington, presented Beyond the Basic Google Search Box with an abundance of examples demonstrating the strength of Google's advanced search techniques. Hands-on technology training was offered by Sandra Eddy, CCSU, who presented Microsoft Office 2007 Fundamentals. And for those working with teens, there was Teen: Does It Need to Be a 4Letter Word? presented by Anne Campbell, Groton PL. Anne provided basic information about brain development between the ages of 11 and 17, when teens’ brains are developing and they are reacting to hormones. We can’t change physical realities, but we can change the way we work with them. Tips included: getting to know the leader in a group of teens and trying to get his or her cooperation, establishing relationships with groups who work with teens, keeping rules firm, fair, consistent and positive, and keeping your sense of humor! Following a lovely catered lunch with time to network with colleagues and old and new friends, conference-goers dove into the afternoon workshops, including more hands-on technology training from Sandra Eddy in Microsoft PowerPoint 2007. Ann Binder, Hartford Public Library, presented Wiki While You Work, demonstrating how library support staff can use a wiki to help them with their work. Participants built a wiki, and Ann showed them where to look for free hosting and blogging sites. Dick Sederquist, author of Hiking Out: Surviving Depression with Humor and Keynote speaker Gene Kinally advised, “Always Insight Along the Way, pretake the training you are offered; you don't sented Finding Humor know where it might lead.” When You Need It Most. He described the challenges he has overcome and the rewards he has achieved, one step at a time and one peak at a time.
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Kelly Marszycki, Rathbun Memorial Library, and Caitlin Augusta, Stratford Library, presented Adult and Children’s Reader’s Advisory. They suggested creating themed displays, shelving books face out, and highlighting “lost” areas of the library, such as oversized books. With children, Caitlin suggested that a good place to start is by asking, “What was the last thing you read that you liked?” or “What are you in the mood for?” Both recommended that we accompany the adult or child as they search for that perfect book in the stacks. We were honored to have Gene Kinally from the Library of Congress as our keynoter. Gene offered a fascinating review of his 34-year career at LC, beginning with his work in the copyright office, then moving to the mailroom, and ultimately ending up as a cataloger in the CIP division. He talked about accepting change and siezing opportunities as they come. Throughout his career, he was always careful to show his best work and behave professionally, no matter what his job title was. This led to opportunities for advancement and training. (“Always take the training you are offered; you don’t know where it might lead!”) He also spoke about the value of becoming involved in professional organizations, as he did with the national Council on Library Technicians (colt.ucr.edu), ALA, and the Virginia Library Association Paraprofessional Forum. His career is an encouraging example of how hard work, professionalism, taking opportunities, and getting training can make a “job” into an exciting career. The Middlesex Community College site was a great setting for this event, and everyone left re-energized. Evaluations of the day were positive as CLASS successfully concluded its 10th annual conference. The committee is already planning for 2009; contact CLASS Chair John Cayer if you want to get involved (jcayer@mail.fairfield.edu). Report compiled by Sandy Brooks with additional information from Maureen Linkovich, Laurie Colburn, Kris Golden, and Mary Schweitzer.
FEBRUARY 2009
A Menu for Success
CLA ANNUAL CONFERENCE, APRIL 29-MAY 1, 2009 OMNI NEW HAVEN HOTEL The following is a preliminary glimpse of the exciting 2009 conference that your CLA colleagues have planned for you. Take a look at this menu of continuing education opportunities. You may choose to have all desserts, a simple garnish, or a balanced diet. In any case, there will be something that you will want to hear at CLA’s biggest event of the year. Look for registration information at www.ctlibraryassociation.org.
Wednesday, April 29
12:15 Lunch with Author Stephen L. Carter
9:00 • Social Networking Tools: Panel Featuring Blyberg, Draper, and Brown • Book Buzz with Breakfast: Publishers Talk About Upcoming Titles for Spring and Summer • Children’s Art Lit for Kids
2:15 • Real World Reels: Good Movies Matter • Children’s Trends and Titles • Fundraising, How To Do It: With Rebecca Ryan
11:00 • How We Serve: CT Judicial Branch Law Libraries & Services • Dewey or Don’t We? Recent Trends in Public Libraries • Nora Raleigh Baskin: Meet the Teen Author • All Kinds of Minds, Sponsored by the ADA Committee • Marketing Online Resources: Panel Discussion 12:15 Lunch with Mystery Writer Diana Mott Davidson 1:00
Exhibits Open
2:15 • Saks 5th Avenue: Teen Services on a Shoestring • CT Author Rosemary Harris Leads a Discussion with Regional Mystery Writers • Magical Musical Storytimes • Speed Mentoring: Tried Speed Dating? Now Get Real with Speed Mentoring • Using RSS to Keep Current 3:30 • Architectural Awards • The Nutmeg Wars: Successful Outreach Programs • How to Save Big Bucks on Benefits 4:45
Keynote: Meet Robert Pinsky, Former Poet Laureate
6:00
BCALA Reception in the President’s Suite
3:30 • LibGuides: A New Generation of Research Guides • Customer Service, Learn from the Master: Leslie Burger Provides New Insights • Susan Beth Pfeffer: Meet the Teen Author • Dealing with Difficult People • Learn about New Media and Methods: With Experts Mark Hasskarl Et Al 4:45
Keynote: David Pogue, NY Times, discusses technology trends
Friday, May 1 9:00 • Trends in Cataloging • Xmas Trees in the Library • Kids, Science and Libraries? With PBS’ FETCH-Yes! • OCLC Support Study: It Just May Impact Future Services • Green Libraries: How Do We Do That? With Alan Gray, Darien PL, CT’s First Certified Green Library 11:00 • Challenge Your Thinking: With David Lankes, Syracuse University • Designing Effective Outreach for Older Adults • Disability Awareness: How Does It Affect Our Services? • Whispering…Why Not? Problem Solving with a Higher Purpose • Selling Yourself: Marketing Online Resources 12:00 Exhibits Close
THURSDAY, APRIL 30 9:00 • Tour Yale’s Beinecke Library • E-TV: Learn How Your Library Can Run a Town Government TV Station • Roxanne Coady: Get a Sneak Peek at Upcoming Books • Baby Signs: Benefits of Teaching Baby Sign Language • Annual Meeting and Awards Ceremony • Branding the Queens Library Way: James Keller 11:00 • How Do They Do That? Award Winning Public Library Service • Grace Lin: Meet the Children’s Author • How to Discipline and Fire Fairly: Pro Bono Partnership • Generational Marketing Connecticut Libraries
12:15 Lunch With Best-selling Author Da Chen 2:15 • Discover the Ins and Outs of E-Government • Lauren Tarshis: Meet the Children’s Author • FOI 101: Thomas Hennick will tell you everything you need to know • Solving the Reference Desk Problem: With Kate Sheehan and Joe Murphy 3:30 • Friends of Connecticut Library: Beyond the Wishlist • Planning Songs and Music for Kids • Do’s and Don’ts for Dressing • Gaming in the Library
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KENYA CONNECTIONS continued from page 1
library’s role as a gathering place. Thika Regional Library is about more than books; it’s a health and education hub for the 900,000 people it serves. With other library team members, the pair also presented workshops for 37 school librarians. The Starehe Girls’ Centre Audra and Susan were impressed by the hard work and interest of their Kenyan counterparts and inspired by the Starehe Girls’ Centre students. This residential high school draws motivated, high-achieving, impoverished young women from all Susan Yannello and Audra Zimmermann teach the over Kenya. Continuing the task of putThika Regional Library staff about classifying, weed- ting together the library of this new ing and mending. Pictured (l to r) school, the library team explained basic Mackenzie Little, Susan Yannello, Florence Muindi, procedures for circulation, tech support, and reference to student volunteers. Beth W. Kamathi, and Audra Zimmermann As they finished up on a Saturday afternoon, they promised to return on Monday to catalog books previously donated to the library. The students and their advisor were eager to learn, so the library team showed them where to find the needed bibliographic information. Returning on Monday, they found 2,000 books’ worth of data listed on hand-written pages. The girls apologized because they hadn’t finished entering the mounds of information into a computer spreadsheet. “We had no idea they were listening that closely,” says Susan, “Or that it was humanly possible to do all that work so quickly.” To expand their outreach, the library team met with staff from the National Library of Kenya. AFK is also involved with the Johnny Appleseed Project, which brings books to children in the Nairobi slums. Before returning to U.S. soil, Audra had already signed up for the 2009 team, which is already at capacity. Preparations for next summer’s visit are well underway with the balance of Starehe’s books being cataloged and processed. A survey has been conducted with their Kenyan partners to ensure that only the books that are genuinely needed will be shipped. AFK Executive Director Emely Silver notes that, “Audra and Susan bring an incredible amount of expertise, enthusiasm, dedication and knowledge to AFK.” Audra has joined the group’s Board of Directors and Susan is on their Advisory Committee. Fundraising is also a goal for these committed women. At NELA’s fall conference, Susan and other DGI staff sold beautiful handcrafted beaded jewelry made by Kenyan women, raising $440. Connecticut librarians can Members of the American Friends of Kenya are surrounded by stop at the DGI booth during the the girls who will be running the library at the Starehe Girls’ CLA conference to shop and Centre, a residential high school that enrolls motivated, highachieving, impoverished young woman from all over Kenya. learn about ways to get involved. Timothy Muthoka, standing next to Audra Zimmermann, is the Those who can’t wait can contact Audra or Susan by calling DGI at faculty advisor for the library. 860-683-1647, or visit www.dgiinc.com. Who knows? A conversation at the conference might change your life, too. Barbara Wysocki is co-director of children's services at Rocky Hill’s Cora J. Belden Library. Connecticut Libraries
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Open Source ILS Technical Showcase
CLA TECHNICAL SERVICES SECTION PROGRAM REPORT by Hing Wu
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pen source software systems make their source code available under a license that permits users to change and improve the software and to redistribute it in modified or unmodified form. Joshua Ferraro, CEO of LibLime, has been promoting its use for libraries since 2001. He opened the Technical Services Section’s November “Open Source Showcase” at Windsor Locks PL, asserting that open source programs, such as Koha’s ILS, build better libraries and provide better information for patrons. While implementing the Koha ILS at Athens (OH) County Public Library, and after talking with librarians at the 2005 OCLC annual conference, Ferraro realized that librarians were reluctant to adopt open source systems largely due to lack of technical support. In response, he co-founded LibLime to provide services that include hosting, data migration, installation and configuration, as well as software development and customization. LibLime fosters collaboration by ensuring that new features initiated by their customers are contributed to the library community. Most importantly, LibLime provides onsite and online training to ensure the smooth implementation of an open-source system. LibLime has experienced a 400% growth rate since its inception in January 2005 and now serves 450 customers. You can view a Koha Zoom demonstration at liblime.com. MassCat, a Koha Zoom customer, is a consortium of 93 school, academic, medical, special and public libraries in Massachusetts. Nora Blake, manager,said that MassCat moved to Koha because their existing system was not offering services that libraries needed: ILL was cumbersome, deterring resource sharing; the OPAC was outdated; and adding more services was expensive. Members were leaving the consortium. By implementing an open-source ILS, they expect more flexibility, a direct influence on software development, and a benefit from investments made by other libraries using the software. MassCat libraries like the OPAC, particularly its user-centric capabilities, such as building lists, text-messaging, RSS feeds and other features. On the down side, Blake noted that MassCat is experiencing difficulties with bibliographic record matching and slow communication. Shae Tetterton, of Equinox, gave a presentation on the Evergreen software originally developed for Georgia Library PINES (Public Information Network for Electronic Services), a network of 275 libraries and affiliated service outlets. Since 2006, Equinox has developed Evergreen for other libraries across the country and around the world, providing clients with technical support, training and consultation, and software development. See www.esilibrary.com for Equinox offerings and http://demo.gapines.org/ for a demo of the Evergreen product. The day’s final presentations, on open source initiatives in Connecticut, were made by Mike Simonds, CEO of Bibliomation, continued on page 11
FEBRUARY 2009
by Sharon Clapp
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he problem that most libraries face today is not the creation, but the ongoing maintenance of their websites. As a site grows in complexity and collaboration increases, a content management system (CMS) can become an invaluable tool. In most such systems, site architecture and design are created by the developer and kept separate from the content, i.e., the text and images that content contributors/authors publish. Ideally, a CMS offers an intuitive, web-based editing tool that authors can use to get their work onto the site without needing to know any html and without having to FTP to the server. A CMS also provides levels of access control to keep contributors from mistakenly changing the site’s code or structure. Many CMSs use a database to house content on the back-end and some form of scripting language to display it for users. In those cases, pages are generated dynamically, though the URLs of pages that are created are usually persistent. Be aware that, depending on the CMS set up and the server’s capabilities, the CMS may be unable to present user-friendly URLs. There are several content management system flavors: commercial vs. open source, and in-house vs. hosted. Commercial content management systems are plentiful, complex, and usually too expensive for individual libraries. They may be deployed by larger organizations, such as universities or local governments, in which a library’s site may be embedded. A common complaint that librarians have when their site is embedded in a larger CMS is that the system limits their ability to optimize their website for library-specific tasks and services. There are less expensive commercial solutions—like Revize, www.revize.com, in which the hosted system is more of a content processing engine than a traditional CMS. Revize, for example, offers a web-based content editor for contributors who have no knowledge of html. The system then transforms the contributors’ content into code and formatting consistent with the library site’s template. The results of that process are static web pages that Revize can automatically publish to the library’s production web server.
Connecticut Libraries
Open source CMSs are popular among libraries. They can be hosted or run inhouse. Joomla, www.joomla.org, and Drupal, www.drupal.org, are probably the most widely known and used, though Plone, plone.org, was a pioneer and continues to be a strong contender in this category. Joomla and Drupal both use the PHP scripting language and MySQL databases, which can be run on either Apache or IIS and on either Windows or Unix. Apache is definitely preferred for Drupal. Plone is built on Zope, which is written in Python. The South Carolina State Library, www.statelibrary.sc.org, uses Joomla, and the site for library webmasters who use Joomla is at www.joomlainlibrary.com. Drupal is particularly well loved by the developer community. It is the CMS used by Ann Arbor District Library’s award-winning site, www.aadl.org, and now by the Darien Library, www.darienlibrary.org. John Blyberg developed a module for Drupal that he calls SOPAC2 (on the heels of his original SOPAC, deployed at Ann Arbor). It offers a catalog interface to replace the traditional III web PAC and folds in social data, e.g., user reviews of items in the catalog. Because it’s open source, developers like Blyberg offer their modules to the wider Drupal community. In this case, other libraries using Drupal could deploy their own version of SOPAC2. There’s a site for library “drupalers” at drupalib.interoperating.info. Blogging and wiki software also offer some CMS capabilities. These collaborative tools can be used with multiple authors. Unfortunately, they lack most of the workflow and permissions capabilities that a genuine CMS offers. Still, Wordpress, which is officially classified as “blogging software,” can be used as a content management system for small to mediumsized sites, depending on how specific their needs are. Wordpress can be run on a hosted server (e.g., at www.wordpress.com). Alternatively, it can be downloaded for free and will run on either a Windows or a Unix box (it requires PHP and MySQL). The
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Tecnology
Content Management Systems
Wordpress site administrator can set up multiple accounts with authoring rights. Authors can add content through a simple web-based interface. The application handles different types of items--news entries as “posts” and more traditional static web pages as “pages.” A Wordpress site can even be set to serve up a static page as its home page, rather than displaying the default stream of posts. Classifying posts with “tags” and “categories” can provide additional context. RSS feeds are automatically generated so users can subscribe to the stream of posts. There is an array of Wordpress themes (design templates) that can be downloaded and customized at no charge. Free plug-ins that add functionality (e.g., automatic inclusion of a stream of Flickr photos) to a Wordpress blog are also available. Finally, there are quasi-content management systems built on client software. For example, an editor like Dreamweaver can be used to create “dynamic web templates.” Those templates provide the framework into which content can be added by authors who work within the templates’ editable regions and never need to touch the code behind the pages. These authors would not usually use Dreamweaver themselves. Instead, they would take advantage of the less full-featured Contribute (also by Adobe) to complete their work. In this type of setup, the content editing is not done through a web interface. Instead, the client software (e.g., Contribute) must be installed Sharon Clapp on content contributors’ workstais web resources tions. librarian at the There is a CMS matrix site, Connecticut State Library www.cmsmatrix.org, that provides a comparison of system features. A CMS can be challenging to select and implement. The webmaster of a complex site will have to recognize how daunting the migration process may be and plan the project carefully. In such cases, however, the existing site maintenance issues make it worth the time and effort to put a proper content management system in place as soon as possible.
FEBRUARY 2009
CT Libraries Director Leslie Scherer Original building 60 North Main St.,1899; renovations 1931, 1963 New building 200 North Main St.,1982; renovated/expanded, 2008 Size 67,000 sq. ft. Architect Tuthill & Wells General contractor A. P. Construction Project cost $12,065,000 (town bonding) State grant $500,000 Private gifts $500,000 Seating 260 seats Meeting rooms Two, for 150 and 40; six for small groups Public computers 46 workstations Collection 225,000 items Parking 146 spaces Population 44,700 (2007)
Wallingford Public Library by Leslie Scherer
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n 1881, nine civic minded women met in Wallingford’s First Congregational Church to organize the Ladies Library and Reading Room Association. The services, and quiet study as the most critical challenge association was incorporated by Special Act of the for the next five years. Serendipitously, property adjaLegislature in March 1882, with assets of $1,000 and cent to the library came on the market, and the library 1,384 volumes. One hundred and twenty six years later, association, with the in May 2008, the town dedicated the newly expanded cooperation of the and renovated Wallingford Public Library, in its fifth town, moved quickly home on Main Street. to buy it. Initially, the Ladies Library and Reading Room Consultant Nolan Association occupied rented rooms on Main Street. But Lushington was hired in 1894, local silver magnate Samuel Simpson in 2001 to craft a buildbequeathed it land, $25,000 for a building, and $25,000 ing program, and for an endowment. And in 1899, Simpson’s great grand- in 2002 the town daughter, Margaret Tibbetts, used a specially crafted sil- appointed a commitver trowel to help lay the cornerstone of a new, free- tee to select an archistanding public library building at 60 North Main Street. tect and determine Yale University President Arthur Twining Hadley the cost of the prospoke at the dedication ceremony, commenting, “The posed project. Tuthill public library is the capstone of the educational fabric of and Wells Architects, a community…a good library is as worthy of public Inc. was hired in maintenance as are good roads.” Town officials must May 2003, and by have been listening, because the first public funds for spring 2005, work on the library were appropriated in the same year. The tra- design development dition of association management with town support and construction continues to this day. documents was well The beautiful white beaux-arts building served the underway. The cost was A young patron enjoys Wallingford’s community for over 80 years, with a major addition for estimated at $12,065,000, pre-school area. children’s services in 1931, and a complete renovation in with a state grant of 1963. By the early 1970s; however, the library was des- $500,000 and a library association fundraising contribuperate for additional space, and a series of town and tion of $500,000 supplementing the town bonding library committees sought ways to expand the original commitment. building rather than relocate the library. From both cost and service perspectives, it seemed The library association favored a new site with ade- better for library operations to remain in place rather quate parking and room for future expansion, but town than to move to a temporary location. So, in April 2006, residents and officials did not give up their over-crowd- the library began a three-phase project to double the ed but well-loved and centrally located library building size of the library to 67,000 sq. ft., and to completely reneasily. In 1979, the perfect solution was found just north ovate the building. of the town center when Simpson’s great granddaughThat decision required a whole lot of cooperation ter, now Margaret Tibbets Taber and 85 years old, from the A.P. Construction agreed to sell her large project superintendent and property to the town for a project manager, and from new library. the staff and patrons of the In 1982, the Wallingford library, to get through the Public Library moved into a next 24 months, but by new state-of-the art 35,000 February 2008 the renovasq. ft. building at 200 North tion was substantially comMain Street, and Mrs. Taber plete, and in May officials again used her sterling silplaced the cornerstone, ver trowel to lay the cornerusing that same sterling silstone. The 1982 building ver trowel. had an open and flexible There were some surfloor plan that adapted well prises, including floods and to the whirlwind of changes sprinkler mishaps, but the Wallingford Public Library, Main Street façade and additions to services, collibrary maintained a high level lections, media, and automation that were embraced by of service throughout construction, closing for less than the library and the community during the 80s and 90s. five weeks in total, and never for more than two weeks In 2000, the library’s strategic planning process iden- at a stretch. tified the need for space for collections, children’s continued on page 11
Connecticut Libraries
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FEBRUARY 2009
WALLINGFORD PUBLIC LIBRARY
OPEN SOURCE ILS TECHNICAL SHOWCASE
continued from page 10
continued from page 8
The newest Wallingford Public Library retains an open and flexible floor plan, with all public services on one level. The children’s area features floor to ceiling windows, an enchanting picture book train, and a child-sized replica of the Wallingford railroad station. Nearby story hour and craft rooms include ceiling mounted projection and sound equipment. The area is focused on a reading garden with circular shelving, and an 18’ tall fancifully arched “oak tree” under a large skylight. A media collection, information desk, nonfiction stacks, and entertainment computers are adjacent to the reading garden. Another section of this area includes magazines, study areas, reference books, computers, and two study rooms. A workstation for each librarian and a large staff workroom complete the space. Patrons enter the building on both the North Main Street level and also from the parking lot on the lower level, converging at a central circulation and information desk with workspace for both reference and circulation staff. Nearby, patrons can find new books and media with comfortable seating for browsing, and enjoy the sweeping views offered by enormous windows. The teen area, adjacent to the media collection, includes comfortable seats, computers, and lots of display space for teen fiction and popular materials. Adult book stacks begin where the teen collection ends. Wide aisles and a continuous shelving sequence make the collection very easy to navigate. Public Internet stations are adjacent to the information desk and reference area. Study tables with lamps and plenty of outlets for laptops occupy the center of the space while magazines and newspapers fill another section. Wi-Fi is available throughout the building. Three study rooms and a larger conference room are available for small meetings, quiet study, or tutoring. The lower level of the building is adjacent to a 146-space parking lot. It includes meeting rooms for 150 people (with surround sound and projection and a kitchen), and 40 people, ideal for book discussions. Staff spaces include technical services, closed stacks for periodicals, staff lounge, book sale sorting, storage, custodial office/workroom and a garage. The residents of Wallingford have embraced their new library enthusiastically, and many have expressed their appreciation to the staff for their extraordinary work in maintaining excellent library service during two years of construction. If you haven’t already come to a meeting or workshop here, stop by any time; we love to show visitors our new building.
Sharon Brettschneider, CSL’s director of library development, and George Christian, executive director of Library Connection, Inc. Simonds announced that Bibliomation is seeking a new ILS and is committed to open source as its next migration because it is a closer match to the philosophy of the network; it will provide insulation from the uncertainty of the marketplace and will foster cooperation among libraries. An analysis of the existing system has resulted in a list of 93 desired enhancements in a new system. Bibliomation has set 2010 as its target date for a full migration based on further testing of these enhancements. Sharon Brettschneider said that CSL’s emphasis in the next statewide ILS will be on a user-friendly interface that will apply the same processes for system functions, such as locating items, ordering, and accessing accounts, to all libraries, promoting equity for all users. It will also incorporate Library 2.0 features that encourage patron participation. CSL is investigating the possibility of an open source system, and its deadline for a new system is 2011. The Library Connection network includes one academic and 26 public libraries and serves 303,000 patrons. George Christian noted that it, too, is considering migration to an open source ILS based on the following considerations: versatility of a relational database system, ownership of source code, development on the network’s schedule instead of the vendor’s schedule, and enhanced collaboration. Library Connection is interested in the Evergreen system and their timeline includes loading and testing real data in 2009. An overwhelming interest in open source systems by library communities in Connecticut was evident from the full-house attendance at this program and enthusiastic participation in the Q&A sessions. The majority of libraries in the state appear to favor open source as the way to foster greater cooperation among libraries and more equitable service to their patrons. Hing Wu is media/technical services librarian, Buley Library, Southern Connecticut State University.
www.ctlibraryassociation.org President Kathy Leeds VP/President-Elect Randi Ashton-Pritting Past President Carl Antonucci Secretary/Treasurer Alison Wang Region 1 Representative Tracy Ralston Region 2 Representative Hal Bright Region 3 Representative Siobhan Grogan Region 4 Representative Cynde Bloom Lahey Region 5 Representative Maribeth Breen Region 6 Representative Theresa Conley ALA Chapter Councilor Jay Johnston NELA Representative Mary Etter Connecticut Libraries is published 11 times each year. Subscriptions: $45 in North America; $50 elsewhere. ISSN 0010-616X Editorial Team Carol Abatelli, Julian Aiken, Maxine Bleiweis, Sharon Clapp, Steve Cauffman, Bruce Johnston, Vince Juliano, David Kapp, Kirsten Kilbourn, Kathy Leeds, Douglas Lord, Pam Najarian, Tom Newman (Chair), Kate Sheehan, William Uricchio Webmaster Kirsten Kilbourn claweb@ctlibrarians.org CLA Office Pam Najarian, Coordinator cla@ctlibrarians.org 860-346-2444 (v) 860-344-9199 (f) PO Box 75, Middletown, CT 06457 Jobline www.ctlibrarians.org/ ctlibs/jobs.html Send articles, news items, opinions and photographs relating to the Connecticut library community to: David Kapp, Editor davidkapp@comcast.net 860-647-0697 4 Llynwood Drive Bolton, CT 06043
Connecticut Libraries
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FEBRUARY 2009
PRSRT STD U.S. POSTAGE PAID Hartford, CT Permit No. 3344
PO Box 75, Middletown, CT 06457 www.ctlibraryassociation.org
Connecticut Libraries February 2009 -- Volume 51, Number 2
CLA's Annual Conference is April 29-May 1. Check out the great programs on page 7. In this issue... Two CT librarians find a mission in Kenya, p.1 Julian Aiken notes lessons from the movies, p.2 Ken Wiggin writes a letter to President Obama, p. 2 Kathy Leeds recalls the joy of reading, p.3 Vince Juliano reviews the "No. 1 business book of 2008," p.4 Meet Mansfield PL's Judy Stoughton, p. 5 Learn about content management systems, p. 8 Visit Wallingford's renovated library, page 10 Fall meeting reports, pages 6 & 8
Coming to the CLA Conference . . .
Join Me @ CLA
TECH GURU DAVID POGUE AND MEMOIRIST DA CHEN
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avid Pogue, personal-technology columnist for the NYT, contributes a weekly print column, an online column, an online video and a popular daily blog, “Pogue’s Posts.” An Emmy Award-winning tech correspondent for CBS News, he also appears each week on CNBC with his trademark comic tech videos. With over three million books in print, Pogue is one of the world’s best selling how-to authors. He wrote or co-wrote seven books in the “for Dummies” series and, in 1999, launched a series of funny computer books called the Missing Manual series, which now includes over 100 titles. Visit his web site at www.davidpogue.com.
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a Chen grew up in abject poverty in China. Introduced to a wider world by a Baptist professor, he went on to college, graduating at the top of his class. Chen arrived in America at the age of 23 with $30 in his pocket and attended Columbia University School of Law on a scholarship. He is the author of Colors of the Mountain, a memoir; China’s Son, an adaptation for children; and Sounds of the River, a sequel. His first fiction for young readers was Wandering Warrior, and for adults, Brothers. The LA Times said, “Da Chen’s voice comes from the soil of China…his exuberance for life and its possibilities set him apart from others in the genre.”
For me, the best parts of CLA membership are the extensive learning opportunities I find at the annual conferences — I always take home some great ideas to use at the Wilton Library — and the chance to meet librarians from around the state and hear about out how they solve problems at their libraries. Carolyn Benjamin Head of Technical Services Wilton Library
MEMBERSHIP INFO mail@clamembership.info