BANK OF TRAVELERS REST ...blending small-town customer service with innovative banking technology and practices. Being Bank of Travelers Rest means blending small-town customer service with innovative banking technology and practices. The community bank headquartered in Travelers Rest is among the few banks to manage its credit card and merchant services products in-house. Most banks – even some of the larger ones – make the sale and then outsource the service. With Bank of Travelers Rest managing its own products, their customers have the ability to reach out to someone local and find answers and solutions to their credit card and merchant service needs. “Our mission is to provide outstanding financial services to our customers,” noted Eric Wall, Vice President and Director of Marketing. “We feel that part of offering outstanding service to our customers includes being able to provide direct, bank access to a local representative who not only knows about our products and services, but also can provide the level of care and quality of delivery that we expect from the Bank of Travelers Rest team.” Pictured is the bank’s card servicing team: (left to right) Karina Bovender, Card Services Manager, Candace Hellberg, Card Services Specialist, and Margaret Glick, Chief Operations Officer. The team services both consumer and business credit card accounts and provides cost-effective merchant card processing solutions for businesses. “We want to be a solution for our customers,” commented Glick. “Our goal is to provide our customers with a variety of competitive products combined with personal service. When our customers have a question, they know they can call the bank and we will find them an answer. That isn’t always the case, especially in the card arena.” The team is shown with two of the newest merchant services solutions that they offer for business customers. Karina is holding a mobile swipe device that connects to any smart phone or tablet for businesses to take payments on the go. The other solution shown in the center is the bank’s newest introduction, the Clover, a complete web enabled point of sale system that has the ability to handle everything for businesses from analytics to inventory control to being the cash register. Glick and her team stand as solution providers for their small business customers. “We understand that our business customers are experts at servicing their customers and we strive to provide that same level of expertise to them,” Glick went on to say. “Part of our service to them is researching and implementing the technologies and custom solutions that help them focus on their business while helping them keep their costs low. That way while our customers are behind their counters growing their businesses, we’re behind our counter servicing them.” Bank of Travelers Rest was founded to bring financial products and services to people living and working in northern Greenville County. Nearly 70 years later the bank remains committed to this ideal, even as it expands throughout the county. Bank of Travelers Rest currently has nine locations and is starting work on its tenth, a branch on Woodruff Road.
42 Plaza Dr., Greenville bankoftravelersrest.com | 864.834.9031 16
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Behind The Counter
Photography by related images photography
3/27/15 9:59 PM