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Construction and surveying apprenticeships
SUMMARY
Qualification Level Length Delivery model
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Entry requirements
Maths and English
Apprentice support and assessment
Employer support
IT Solutions Technician 3 18 months (not including the end point assessment period) Workplace-based with occasional attendance at college sessions to develop required skills, knowledge and behaviours. Individual employers will set their own entry requirements however, typically, an apprentice might be expected to already have: • Five GCSEs at grades 9/A* - 4/C, • Other relevant qualifications or experience • Pass an aptitude test Apprentices without Level 1 (or equivalent) in English and maths must ensure that they achieve this level and take the test for Level 2 prior to taking the end point assessment. For those with an education, health and care plan or a legacy statement, the English and maths minimum requirement is Entry Level 3. A British Sign Language qualification is an alternative to English qualifications for those for whom this is their primary language. Throughout the programme the apprentice will receive expert training from highly qualified staff A qualified assessor will provide an induction and regular workplace assessments A dedicated account manager will guide and support employers throughout the programme.
From a small business specialising in one trade, to a large organisation employing multiple trades, apprenticeship training will enable employees to develop the skills and knowledge needed to work in the construction industry.
Construction facilities
The college offers the following construction and surveying apprenticeships:
Bricklayer – Level 2 Carpentry and Joinery – Level 2 Carpentry and Joinery Advanced – Level 3 Construction Plant Operative – Level 2 Construction Quantity Surveying Technician – Level 4 Installation Maintenance Electrician – Level 3 Painter and Decorator – Level 2 Plumbing and Domestic Heating Technician – Level 3 Property Maintenance Operative – Level 2 Surveying Technician – Level 3
Construction Facilities
The college has a purpose-built construction centre at the Wellington Road campus in Bilston and has dedicated workshops and classrooms for: • Brickwork • Carpentry and joinery • Electrical and electronics • Gas Centre • Groundworks • Painting and decorating • Plant • Plastering • Plumbing • Rail Each individual trade area has a wide range of professional tools and equipment and, as part of their training, apprentices will get the chance to try out new products and hear from trade experts about the latest innovations, techniques and developments in the industry. All of the tutors in the department have worked in the construction industry and apprentices will not only be taught the latest skills but will benefit from their knowledge and experience too.
Bricklayer – ST0095
Role profile
The construction sector is the driving force behind the UK economy, employing three million people and contributing 6.4% of GDP. Not only that, the construction industry is central to delivering the homes, schools, hospitals, energy and transport infrastructure our society demands. Bricklaying is a core function within the construction sector, particularly the house building sector. The Government has a target to build significantly more new homes over the coming years and therefore the demand for bricklayers has never been higher. The range of sites and projects that bricklayers will work on include large commercial developments, new build housing, alterations, extensions and restorations. Bricklayers lay bricks, blocks and other types of building components in mortar to construct and repair walls, foundations, partitions, arches and other structures eg chimney stacks. They might also refurbish brickwork and masonry on restoration projects. A bricklayer may work one-on-one or on larger jobs where their bricklaying group (gang) may work on a particular section of a building alongside other bricklaying gangs as well as other trades.
CORE KNOWLEDGE, SKILLS AND BEHAVIOUR REQUIREMENTS
KNOWLEDGE
Apprentices will develop knowledge of: Health and safety: Health and safety hazards, current regulations and legislation including COSHH/risk assessments and understanding the importance of method statements. Codes of practice and safe working practices, including asbestos awareness and correct use of personal protective equipment (PPE). Customer service: The principles of highquality customer service. Establishing the needs of others (colleagues, customers and other stakeholders. Respecting the working environment including customers’ properties, impact on other trades and the project. Gaining and keeping a valued reputation in industry with clients, colleagues and industry representatives such as suppliers and manufacturers. Communication: Different communication methods. How to communicate in a clear, articulate and appropriate manner. How to adapt communication style to different situations. Buildings: Different eras, types of construction methods, insulation considerations, sustainability, facilities management, fire, moisture and air protection. Fireplaces and chimneys. Damp proof courses and the use of brick ties. Awareness of the location of trees and services, and their impact on foundation types. Energy efficiency: The importance and considerations of thermal qualities, airtightness and ventilation to buildings. Materials: Types of materials, their uses and their value. Types of bonds and their use. Concrete and drainage. Cost awareness and environmental considerations/waste awareness e.g. surface water management and recycling Alternative construction techniques: Modern methods of construction. Rapid build technology. Alternative block, masonry, steel and timber-based cladding systems. Radial and battered brickwork: Set out and build brickwork, including complex arches and surrounding brickwork, curved on plan, concave and convex brickwork and battered brickwork Feature and reinforced brickwork: Set out and build brickwork, including complex decorative features, obtuse/acute angle quoins and reinforced brickwork Fireplaces and chimneys: Select materials and resources required to set out and build fireplaces and chimneys using materials such as hearths, plinths, flue liners, chimney pots and other modern methods
SKILLS
Apprentices will gain skills in the following areas: Prepare materials: Determine quality and quantities of building material including mix ratios of mortar and concrete. Areas and volumes of materials and resources. Work safely: Adhere to relevant health and safety legislation, codes of practice and apply safe working practices, including when working at heights. Safe use of ‘disc cutters’ and power cutters. Working area: Select appropriate tools, equipment and materials (eg trowel, levels, brick ties, DPC, insulation, mixers, lintels etc.) for use when setting out and erecting masonry walling. Maintain a clean working environment. Masonry structures: Interpret drawings and specifications. Measure the work area and set out level first courses of bricks to a plan, including bonds for openings and the damp course. Mix mortar by hand or with a mechanical mixer. Lay bricks to set dimensions and apply mortar with a trowel to completion. Shape and trim bricks/blocks using hammers, chisels and power too. Use of laser levels, spirit levels, optical levels and string lines to check that courses are straight, horizontally and vertically, and laid to a gauge. Ensure thermal qualities, airtightness and ventilation are maintained. Remove waste material. Repair and renew masonry structures Radial and battered brickwork: Set out and build brickwork, including simple arches and surrounding brickwork. Feature and reinforced brickwork: Set out and build brickwork, including common decorative features such as oversailing courses and simple corbels Other brickwork: Block laying. Cavity walling to include openings, brick inspection chambers, joint finishes, set out a square, set out to a gauge rod and/or profile. Building technology: Select materials and resources to be able to set out and lay concrete, drainage and other substructure materials.
BEHAVIOUR
Apprentices will demonstrate the following behaviours: Positive and mature attitude: Conscientious, punctual, enthusiastic, reliable and professional including appearance. Take responsibility for personal judgements and actions. Be aware of the limits of personal competence. Show drive and energy in fulfilling requirements of role, including deadlines and being proactive not reactive. Show honesty and integrity by developing the trust of customers and colleagues and undertaking responsibilities in an ethical and empathetic manner. Demonstrate awareness of equality and diversity in all aspects of role. Quality focused: Be reliable, productive, efficient and quality focused in work and in personal standards to current industrial standards. Awareness and consideration of other trades eg build walls in a way that allows for pipes and electrical wiring. Keep work area clean and tidy. Provide good customer service. Give consideration to the appropriate use of resources and personal actions relating to environmental, social and economic factors and their impacts. Effective communication: Oral (including listening), written, body language and presentation. Collaborate with others, eg colleagues, clients, architects, contract managers, other trades, clients, suppliers and the public regardless of differences in race, gender, sexual orientation, or other characteristics. Self-motivated learner: Identify personal development needs and take action to meet those needs. Keep up-to-date with best practice and new technology. Show initiative to independently complete work and solve problems by seeking out critical information.
SUMMARY
Qualification Level
Bricklayer City & Guilds Level 2 2
Length Delivery model Entry requirements Maths and English
Apprentice support and assessment
24 months One day a week at college Determined by employer Apprentices without Level 1 in either subject will need to achieve this level, and also take the Level 2 test prior to the end point assessment. A qualified assessor will provide an induction and regular workplace assessments Progression Full-time employment in the sector Professional body recognition Professional body recognition On completion of the programme the apprentice will have the requirements to obtain a Construction Skills Certification Scheme (CSCS) Card at the appropriate level.
Employer support
A dedicated account manager will guide and support employers throughout the programme.
Carpentry & Joinery – ST0264
Role profile
Working as a carpenter and joiner involves carrying out skilled work, primarily using timber products, either on a construction site, or in a workshop, creating and installing building components. This apprenticeship has two pathways with a set of core skills and competencies, as well as additional skills and knowledge pertinent to the route chosen. Pathway 1 - Site Carpenter A site carpenter will usually work on a building site, or in domestic and commercial premises, preparing and fixing building components, from the initial erection of a new building, through to the installation of all necessary fixtures and fittings, as well as a range of repair and maintenance activities. Pathway 2: Architectural Joiner An architectural joiner will usually be employed in a workshop producing timber-based building components and other architectural products, such as doors, windows, units and staircases, which are then transported to construction sites to be installed by site carpenters.
CORE KNOWLEDGE, SKILLS AND BEHAVIOUR REQUIREMENTS
KNOWLEDGE (both pathways)
On completion of this apprenticeship, carpentry and joinery workers will have the following core knowledge to understand: • Principles of health, safety and welfare and how these are applied in the workplace • How to communicate with others and comply with instructions and directions • Different techniques and methods used to move, handle and store materials • How to interpret and use relevant product information and specifications • Responsibilities under current employment and safety legislation, such as The Health &
Safety at Work Act • How to calculate quantity, length, area and wastage of resources • Needs of other workers and how to work effectively with others • Characteristics, quality, uses, sustainability, limitations and defects associated with timber and timber-based products and components, such as hardwood, softwood,
MDF and other materials • In addition, apprentices will acquire specific knowledge for their chosen pathway to give them an understanding of:
Pathway 1 – Site Carpenter • Technical principles of site carpentry work and how these are applied to prepare and fix timber and timber- based products, erect inclined roofs, maintain and repair building components • How to form specific joints required for site carpentry work, such as mitres, butt and halving joints • Why, when and how health and safety control equipment should be used when undertaking site carpentry work (e.g. personal protective equipment (PPE) and respiratory protective equipment (RPE) • How to work safely at height and use access equipment correctly • How to use, maintain and store hand tools, power tools and associated equipment
Pathway 2 – Architectural Joiner • Technical principles of architectural joinery and how they are applied in routine tasks, such as, setting out and producing cutting lists, marking out from setting out details and producing cutting lists, fitting and assembling routine products. • How to accurately take site and workplace dimensions. • How to form and proportion joints associated with architectural joinery work, such as mortice and tenon, dovetail and comb joints. • Why, when and how health and safety control
equipment should be used when undertaking architectural joinery work (e.g. personal protective equipment (PPE) and respiratory protective equipment (RPE). • How to use, maintain and store marking and testing tools, hand tools, power tools and associated equipment. • How to requisition architectural joinery materials, such as timber, adhesives and fixings. • How to work at height and use access equipment safely.
SKILLS
On completion of this apprenticeship, carpentry and joinery workers will have developed skills to enable them to: • Work safely and be aware of key health, safety and welfare issues • Plan and carry out their work to commercial standards of quality and speed • Move, handle and store resources, such as materials and timber components, complying with relevant legislation & guidance • Interpret and follow verbal and written work instructions from trade supervisors and site managers • Select the required materials to carry out the work, such as correct timber, tools and fixings • Access, interpret and use drawings and specifications to carry out their work • In addition, apprentices will acquire specific occupational skills for their chosen pathway to enable them to: Pathway 1 - Site Carpentry • Carry out a range of job tasks including measuring, marking out, fitting, cutting, splicing, finishing, positioning and securing. • Install door and window frames, door and hatch linings, floor joist coverings, straight partitions and straight staircases. • Install doors, ironmongery, service encasements, wall and floor units
and fitments, cladding and staircase components. • Erect inclined roofs with gables, joists, roof coverings and roof components. • Repair or replace frames, mouldings, doors, windows, door and window ironmongery, roofing components, guttering and downpipes and window components. • Use, maintain and store hand tools, power tools and associated equipment Pathway 2 – Architectural Joiner • Carry out a range of job tasks including drawing, measuring, marking out, fitting, finishing, positioning and securing • Produce setting out details for the manufacture of doors, windows and opening lights, units and stairs • Mark out timber from setting out details for the manufacture of doors, windows and opening lights, units and/or fitments and staircases. • Create, fit and assemble components to manufacture doors, windows with opening lights, units and/or fitments and staircases • Use, maintain and store specific architectural joinery tools and equipment, such as marking and testing tools, power tools and hand tools
BEHAVIOUR
Carpentry and joinery workers will be expected to demonstrate the following behaviours: • Effective communication: oral, written, listening, body language, presentation • Effective team working: work effectively with others with limited supervision • Independent working: take responsibility for completing their own work • Logical thinking: use clear and valid reasoning when making decisions • Working effectively: undertake the work in a reliable and productive manner • Time management: use own time effectively to complete the work on schedule
• Adaptability: be able to adjust to changes to work instructions
SUMMARY
Qualification
Level
To demonstrate competency in their chosen occupation, apprentices must achieve: Pathway 1: Wood Occupations – Site Carpentry City & Guilds Level 2 NVQ Diploma Pathway 2: Wood Occupations – Architectural Joinery City & Guilds Level 2 NVQ Diploma 2
Length Delivery model Entry requirements Maths and English
Apprentice support and assessment
24 months including end point assessment One day a week in college Determined by employer Apprentices without Level 1 English and/or maths will need to achieve this level and take the test for Level 2 English and/or maths prior to taking the end point assessment. Throughout the programme the apprentice will receive expert training from highly qualified staff A qualified assessor will provide an induction and regular workplace assessments. Assessment will take place both during and at the end of the apprenticeship, with completion being dependent on successful achievement of the qualification elements and the endorsement of the employer after a professional discussion, with the apprentice and training provider. Progression On completion of this standard, some apprentices may progress onto the Advanced Apprenticeship Standard in Carpentry and Joinery, or secure employment as a site carpenter or architectural joiner. Professional body recognition The achievement of this standard will meet the requirements of the Construction Skills Certification Scheme (CSCS) Skilled Worker standard, which is widely accepted in the sector as a licence to operate in a skilled construction trade.
Employer support
A dedicated account manager will guide and support employers throughout the programme.
Carpentry & Joinery – ST0264
Role profile
The occupation involves carrying out advanced skilled work, primarily using timber products, creating and installing building components either on a construction site or in a workshop, An advanced carpenter and joiner is able to undertake complex job tasks, requiring high levels of practical skills and knowledge, in addition to managing their own work and leading small teams. The main differences between a Level 2 site carpenter / architectural joiner, and a Level 3 advanced site carpenter / architectural joiner are that the advanced carpenter / joiner has responsibility for managing their own and other people’s work, as well as being required to complete complex and non-standard work, such as curved products, irregular joints and bespoke work. This apprenticeship has two pathways with a set of core skills and competencies, as well as additional skills and knowledge pertinent to the route chosen. Pathway 1 – Advanced Site Carpenter An advanced site carpenter will usually work on a building site, or in domestic and commercial premises, preparing and installing complex and often bespoke building components e.g. high quality doors, shaped linings, staircases with turns, complex wall and floor units, erecting bespoke structural carpentry (inclined roofs and joists) and erecting complex roof structures (e.g. inclined roofs with hips, valleys and dormers). Pathway 2: Advanced Architectural Joiner An advanced architectural joiner will normally be employed in a workshop, producing complex building components by setting out, marking out and manufacturing bespoke architectural products (e.g. doors, windows, staircases with turns and panelling/cladding).
CORE KNOWLEDGE, SKILLS AND BEHAVIOUR REQUIREMENTS
KNOWLEDGE (both pathways) On completion of this apprenticeship, advanced carpentry and joinery workers will have the same knowledge as a carpenter and joiner, but also be able to understand: • Key aspects of health, safety and welfare good practice in more detail, and how to apply these to create a safe and healthy working environment • How to plan and carry out work effectively, taking into account complex environmental and task related challenges • How to develop and maintain excellent working relationships with others • How to access data needed to plan and execute work tasks accurately, including an understanding of Building Information
Modelling (BIM) and its impact on construction projects. • Their broader responsibilities under current legislation and guidance in undertaking construction work • The importance of team working and being prepared to take a lead In addition, apprentices will acquire specific knowledge for their chosen pathway to give them an understanding of: Pathway 1 – Site Carpenter • Technical principles of advanced site carpentry, such as effective and appropriate installation practices, and being able to apply this knowledge in preparing and fixing complex, non- standard timber based products and components, such as erecting inclined roofs, making, assembling and erecting complex roof structures, including hip and dormer cut roofs, maintaining and repairing non-standard joinery products • How to carry out advanced calculations and work out cutting angles for complex
carpentry work such as using a roofing square to calculate roof spar lengths and using a sliding bevel to mark out splayed joints. • How to form complex joints associated with advanced site carpentry work, such as splayed and plumb Pathway 2 – Architectural Joiner Technical principles of advanced architectural joinery, using this knowledge to set out and produce cutting lists for complex and nonstandard products, marking, manufacturing, fitting and assembling complex non- standard products. • How to take complex site and workplace dimensions, such as measuring curved openings and ensuring that units fit obtuse/ acute angled walls. • How to form and proportion advanced wood joints associated with complex architectural joinery work, such as subbed rebate joints, stub mortice and tenon joints and bridle joints. • How to set up, use and maintain fixed machinery used for complex joinery tasks, such as developing and using specialist jigs to manufacture curved timber products. • Optional (as determined by the employer) • Principles of computer aided design (CAD) and how to apply them to produce CAD drawings • How to set up and use computer numerically controlled/numerically controlled (CNC/NC) machinery to produce timber and timber- based products
SKILLS
On completion of this apprenticeship, advanced carpentry and joinery workers will be able to carry out all the activities undertaken by a carpenter and joiner, but also be able to: • Work safely and pro-actively in the application of good health and safety practice in their work area, to protect
themselves and others • Understand the programme and work schedule for their work area and plan their work accordingly • Develop and maintain good working relationships with managers, supervisors and work colleagues • Determine the best way of carrying out the work and ensure this is communicated clearly to colleagues • Interpret technical specifications and ensure compliance with legislation/guidance relevant to the work being done • Select the required quantity and quality of resources required for carrying out complex and non-standard work, including timber, tools and fixings • Be prepared to take a lead when working in a team, especially when complex or nonstandard work is involved In addition, apprentices will acquire additional specific occupational skills for their chosen pathway to enable them to: Pathway 1 - Site Carpentry • Utilise a range of advanced trade skills which allow them to carry out complex carpentry work to highly skilled standards and tolerances, to include measuring, marking out, fitting, cutting, splicing, finishing, positioning and securing • Install complex and non-standard doors and window frames, shaped door and hatch linings, partitions with openings and changes of direction and staircases with turns • Install accessible service encasements, bespoke wall/ floor units and fitments, panelling and stair components (e.g. balustrades, handrails and spindles with turns) • Erect inclined roofs with gables, roof verges and eaves, including finishings, joists and roof coverings • Repair and or replace frames, mouldings, floor or flat roof joist coverings, door and
window ironmongery, window components, structural joists and rafters, window components, guttering and downpipes Pathway 2 – Architectural Joiner • Utilise advanced trade skills to carry out complex architectural joinery work to a high standard and to demanding tolerances • Set out complex work tasks for non-standard architectural joinery products, including complex door sets, doors, windows, units and fitments, staircases (straight and with turns) and products with single/double curvature features • Mark out accurately from setting out details for the manufacture of complex doors, opening windows, units and fitments and staircases • Manufacture complex and non-standard architectural joinery products including doors, windows with opening lights, units and fitments, panelling/cladding, staircases (straight and with turns) and veneers • Use, maintain and store marking and testing tools, hand tools, power tools and associated equipment required for advanced work • Set up and use fixed machinery such as circular saws, planers, thicknessers, bandsaws, morticers, tenoners, spindle moulders, drills, grinders and sanders • Optional (as determined by the employer) • Produce computer aided design (CAD) drawings • Produce wood and wood-based products using computer numerically controlled/ numerically controlled (CNC/NC) machinery
BEHAVIOUR
Carpentry and joinery workers will be expected to demonstrate the following behaviours: • Effective communication: oral, written, listening, body language, presentation - especially when working with others • Effective team working: work effectively without supervision – be willing to lead a team • Independent working: take responsibility for completing their own work and monitoring the work of others • Logical thinking: use clear and valid reasoning when making decisions and in achieving work goals with others • Working effectively: undertake the work in a reliable and productive manner, lead others by example • Time management: use own time effectively to complete the work on schedule and support effective team working • Adaptability: be able to implement change and adjust existing requirements to meet work instructions.
SUMMARY
Qualification
Level
Pathway 1: Wood Occupations – Site Carpentry City and Guilds Level 3 NVQ Diploma Pathway 2: Wood Occupations – Architectural Joinery City and Guilds Level 3 Diploma 3
Length
18 months plus end point assessment
Delivery model Entry requirements
Maths and English
Apprentice support and assessment
One day a week at college Level 3 advanced apprentices will progress from a Level 2 apprenticeship, or be able to demonstrate the same knowledge, skills and competency levels. Apprentices without Level 1 English or maths will need to achieve this level and take the test for Level 2 prior to taking the end point assessment. Throughout the programme the apprentice will receive expert training from highly qualified staff. A qualified assessor will provide an induction and regular workplace assessments and a reviewing officer will support the apprentice throughout the programme through regular work-based review meetings. Progression On completion of this standard, the apprentice will be able to progress to a wide range of employment opportunities or move into full-time or part- time further education. Professional body recognition The achievement of this standard will meet the requirement of the Construction Skills Certification Scheme (CSCS) Advanced Skilled Worker standard, which is widely recognised as a licence to operate in a skilled construction trade.
Employer support
A dedicated account manager will guide and support employers throughout the programme.
Construction Plant Operative – ST0736
Role profile
A construction plant operative works in the construction, infrastructure and built environment industry. The broad purpose of the occupation is to check, prepare and operate a number of construction machines - known as plant - that are used onsite in the construction sector including on railways, demolition and utility works (water/gas/ electricity supply). The operative will work on construction and civil engineering sites and may work on infrastructure projects such as a new motorway or high-speed rail line, giving the operative the opportunity to be involved in high- profile national projects. An employee in this occupation will be responsible for preparing, setting up and operating designated construction plant types, according to a site plan/method of work, and in most cases will be under direct and indirect supervision. However, in many cases they will be the lead operative working with supporting staff and the only worker who has full understanding of their machine’s capabilities and limitations. Operating plant is a safety critical activity and means that the actions of the operative has a direct and significant consequence to the safety and welfare of others, including the general public, therefore a very high level of responsibility comes with the occupation. Construction plant operatives will be required to travel to and from the site either on a daily or weekly basis and will work exclusively in an outdoor environment in all seasons and weathers, and at variable times which may include overnight, weekend and anti-social hours work to complete projects which have fixed completion timescales such as roadworks, rail maintenance etc. They will work alongside other workers such a groundworkers who directly help the plant operator by, for example, providing signals and attaching and detaching ancillary equipment. The plant operative however remains in principle ultimately responsible for the execution and completion of the tasks they are undertaking. In their daily work, an employee in this occupation interacts with a wide range of different stakeholders clients, contractors/ customers, members of the public, supervisors, other trades/occupations, supporting occupations (banksman, mechanics etc.),managers, suppliers, safety professionals, manufacturers and administration staff. • This apprenticeship involves learning on four common types of construction plant - a 360-degree excavator, dumper/dump truck, ride-on roller and forklift. Each machine can carry out a number of different types of work, however the core role of each is: 360-degree excavator - digs or shapes ground to, for example, form trenches for underground pipes, form earthwork embankments and will further load vehicles such as dumpers/dump trucks with earth that has been dug. • Dumper/dump truck - loaded with earth from the excavator which is transported across a site and tips the earth from the machine to form stockpiles or tip into an open trench. • Ride-on roller - rolls and compacts materials such as earth and tarmac for roads, paths etc. by being driven forward and backwards on a defined pattern, which compacts the material according to a specification. • Forklifts - picks up a range of construction materials (usually on pallets) using the forks of the machine and transports them around a site, placing their load at various locations, sometimes to heights of 17 metres or more • On this apprenticeship, the operative will further undertake a range of non-operational activities with each machine such as: • Checking, maintaining and cleaning of their machine • Learn to direct and guide other plant and
vehicles; for example, directing the driver of a dump truck • where to position themselves when being loaded by the excavator • How to signal and marshal other plant and vehicles undertaking site deliveries, • Carry out checks on the work they do • Help load their plant onto or off a transporter when being delivered to another site. The ability to operate a core range of plant onsite will enable apprentices to work across a number of projects and provide the basis of upgrading to more specialist plant such as graders, dozers, demolition plant etc. On completion of the programme, apprentices can progress to becoming a lead operator, supervisor, site or plant manager, or even set up their own contracting company.
Apprentices will develop knowledge of: • Operator-level servicing, checks and maintenance requirements for the range of plant • How tools and equipment for maintenance, checks, servicing and configuration requirements are to be used and maintained • How to extract information from the operator’s manual and electronic readout systems for to prepare and use the machine effectively • How site plans and work programmes are devised, used and disseminated to relevant parties and how they determine how the work is to be carried out • What resources and ancillary equipment the machine will require to carry out core operational functions • Function and use of all controls, gauges, switches and performance aids to carry out machine operations • Characteristics, functions, uses and
limitations of use of the relevant item of plant • Factors that affect the stability and safe operation of the relevant item of plant • How the machine should be manoeuvred and set for operational activities • Hazards and requirements are for manoeuvring the machine around construction sites and working environment • Types of planning and communication methods that are relevant and effective in a variety of work situations • Purpose and layout of site traffic plans, the working areas, exclusions zones and authorized passages for the movement • Types of hand signals and verbal instructions (including radio use) required for the movement of plant and vehicles • Manoeuvring characteristics, limitations of manoeuvrability and visibility limitations of plant, supporting plant and delivery vehicles • How a transporter needs to be set to allow the loading and unloading of plant • Dangers and precautions when loading and unloading plant from a vehicle bed • Securing procedures required for a range of plant including tracked, wheeled and smooth-drum types • Health, safety, wellbeing and environmental requirements and considerations that apply for operational and maintenance activities, such as the control of diesel and oil spills, and reporting procedures for unsafe or environmental situations • Relevant legislation and regulations including
Health and Safety at Work Act, PUWER,
LOLER, COSHH and the requirements for, and devising of static and dynamic risk assessments, method statements, COSHHbased assessments and permit-to-work systems.
SKILLS
Apprentices will gain skills to enable them to: • Extract information from a variety of sources for basic servicing, checks, operational and
maintenance requirements • Select and use tools, lubricants and equipment required for operator-level maintenance, checks, servicing and configuration requirements • Identify and apply information from a range of sources so that the machine is set for the work and for the work to be carried out • Identify and source materials, equipment and consumables for operational requirements • Prepare and set the machine for travelling purposes • Travel the machine across a range of ground, surfaces and in a range of operational environments and conditions including on inclines and on and off a transporter • Plan, configure and set the machine to carry out the required work activity • Operate the machine in accordance with given instructions for excavating, compacting, loading, lifting, moving, discharging and placing activities relevant to the machine being used • Identify, use and maintain effective communication with co-workers, supporting staff and supervisors to carry out the work safely and efficiently • Carry out checks (through self and with others) that the work being carried out meets the job requirements and timescales • Position, configure and shut down the machine when work activities cease and isolate and secure the machine and relevant equipment and structures to prevent unauthorised use or access • Marshall the movements of a range of plant and delivery vehicles for positioning and safe movement requirements • Assist in the setting up, configuring and positioning of plant to carry out specific work functions • Assist in preparing and securing a transporter and the items of plant during the loading and unloading activity for transportation purposes • Work in accordance with health, safety, welfare and environmental requirements, evaluate the working area and activity according to static and dynamic risk assessments and method statements, and report on unsafe situations following organisational procedures
BEHAVIOUR
Apprentices will demonstrate the following behaviours: • Health and safety-first attitude: Aware of the importance of following procedures and following guidance of senior members of the team due to the many risks and hazards present in the work environment. Acts in accordance with health and requirements, constantly evaluating the operation for hazards. Takes appropriate actions whilst following safe systems of work. Avoids taking short cuts that may increase risks. • Working effectively: undertakes work in a reliable and productive manner • Positive customer relationships: Behaves in accordance with the values of the employer.
Treats customers and stakeholders with courtesy and responds quickly to their requirements, forming and enhancing customer relationships. Creates and maintains effective working and commercial relationships. • Teamwork and independent working - Works and engages collaboratively and effectively with co- workers of different occupations to achieve requisite results safely and efficiently. Achieves results through independence, resourcefulness and ability.
Operates as an effective team member.
Under supervision, takes responsibility, accountability and ownership of their own actions and for the completion their own work. • Attitude and discipline - Adopts a professional approach to the work and to colleagues and clients. Shows professionalism whilst being polite and courteous to peers, managers, clients,
general public and others. Questions and challenges others when procedures are not being followed.
SUMMARY
Qualification Level Length Delivery model Entry requirements Maths and English
Apprentice support and assessment
Progression
Employer support
No qualification is attached to this standard 2 15 months (excluding end point assessment) Flexible Determined by employer Apprentices without Level 1 English or maths will need to achieve this level and take the tests for Level 2 prior to the end point assessment. For applicants with an education, health and care plan or legacy statement, the minimum requirement is English and maths Entry Level 3. A British Sign Language (BSL) qualification is an alternative to the English qualification for those for whom this is their primary language. Throughout the programme the apprentice will receive expert training from highy qualified staff A qualified assessor will provide an induction and regular workplace assessments On completion of the programme, apprentices can progress to become a lead operator, supervisor, site or plant manager, or even set up their own contracting company. A dedicated account manager will guide and support employers throughout the programme.
Role profile
Construction quantity surveying technicians are associated with the monitoring and control of costs and contracts on construction projects and are based on sites or in offices. The main duties and tasks of the role are: • Assisting senior managers with the budgeting of construction projects • Controlling costs during a construction project • Selecting and managing specialist contractors • Contributing to the mitigation of disputes using accurate records • Recording, control and reporting of income and expenditure on a construction project • Valuation of progress on construction projects • Assisting senior managers with the legal and contractual issues on a construction project
Typical job titles can include assistant quantity surveyor, assistant construction surveyor, quantity surveying technician, assistant cost engineer or assistant cost analyst.
CORE KNOWLEDGE, SKILLS AND BEHAVIOUR REQUIREMENTS
KNOWLEDGE
Apprentices will develop knowledge of: • Health and Safety: Understand the principles and responsibilities imposed by law and other regulations in a construction environment • Sustainability: Understand the sustainability issues in projects across economic, social and environmental aspects • Construction Technology: Understand different construction techniques and materials and the principles of design • Contracts: Understand different forms of contracts used in construction and why they
are applied in different situations • Procurement: Understand the different types of procurement process and negotiation requirements • Cost control: Understand the importance of controlling costs during a construction project and the effect of changes to the project • Financial reporting: Understand the various forms of reporting on project progress
SKILLS
Apprentices will gain skills in the following areas: • Health and Safety: Apply health and safety issues to all activities. • Sustainability: Demonstrate application of the principles of sustainability. • Construction Technology: Assist in the implementation of the most appropriate solutions for construction projects. • Contracts: Be able to apply different types of contracts to different situations. • Procurement: Assist in the selection of and negotiation with specialist contractors for a construction project. • Cost control: Assist in the measurement and costing of construction works during a project. • Financial reporting: Assist in the preparation of financial reports, cash flow and cost forecasts for a construction project. • Administration: Assist in the collection, collation and storage of relevant data and its analysis.
BEHAVIOURS
Apprentices will demonstrate the following behaviours: • Commitment to Code of Ethics: Understand and apply the Code of Conduct and conduct regulations, ethics and professional standards relevant to industry’s recognised professional bodies. • Continuing Professional Development:
Identify own development needs and take action to meet those needs. Use own knowledge and expertise to help others when requested. • Commitment to Equality and Diversity:
Understand the importance of equality and diversity and demonstrate these attributes to meet the requirements of fairness at work. • Communicate Effectively: Be able to contribute effectively to meetings and present information in a variety of ways including oral and written. • Conflict avoidance: Be able to assist in planning to avoid conflict and resolving issues that do arise • Work in Teams: Be able to work with others in a collaborative and non-confrontational way. • Demonstrate Innovation: Be able to identify areas for improvement and suggest innovative solutions.
SUMMARY
Qualification Level
Construction and the Built Environment Level 4 4
Length Delivery model Entry requirements
Maths and English Apprentice support and assessment
36 months (including the end point assessment) One day per week at college Entry requirements will be determined by individual employers, but the typical requirements are five GCSEs (or equivalent) including maths, English and a science, or a Level 2 apprenticeship Grade C (5/6) Throughout the programme the apprentice will receive expert training from highly qualified staff A qualified assessor will provide an induction and regular workplace assessments Progression Completion of the programme will enable apprentices to gain employment in the construction industry or progress to a higher-level qualification such as an HNC. HND or degree. Professional body recognition Completion of the programme will enable apprentices to apply for Technician status (or equivalent) with the industry’s recognised professional bodies.
Employer support
A dedicated account manager will guide and support employers throughout the programme.
Role profile
Electricians install, maintain and repair electrical systems in industrial, commercial and domestic environments in both indoor and outdoor settings. Electrical equipment and systems may include switchboards, motors, cables, fuses, thermal relays, fault current protection switches, heating, lighting, air conditioning and metering equipment as well as crime and fire alarm systems and renewable energy technologies. They will use engineering knowledge and understanding to apply their technical and practical skills to the design, development, manufacture, construction, commissioning, operation or maintenance of products, equipment, processes, systems or services. Qualified electricians are able to set out jobs from drawings and specifications, requisition the necessary installation materials and work proficiently on their own in an efficient and economical manner, without immediate supervision. Electrical safety is an important area of an electrician’s work – they must adhere to safe working practices without endangering themselves or others and, on completion of a job, the electrical systems must be safe to use. Electricians must understand and apply health and safety and environmental regulations, guidance notes and relevant codes of practice; and adhere to the requirements of the current edition of the industry wiring regulations. Installation electricians work on the installation, testing, commissioning and maintenance of low voltage (less than 1000v) electrical and electronic devices and appliances. Maintenance electricians work on the maintenance of electrical and electronic installations including automated production systems. Duties include the supervision, maintenance and necessary repairs of equipment.
CORE KNOWLEDGE, SKILLS AND BEHAVIOUR REQUIREMENTS
KNOWLEDGE AND SKILLS
Apprentices will develop knowledge enabling them to understand and apply: • Principles, practices and legislation for the termination and connection of conductors, cables and cords in electrical systems • Practices and procedures for the preparation and installation of wiring systems and electrotechnical equipment in buildings, structures and the environment • Principles, practices and legislation for the inspection, testing, commissioning and certification of electrotechnical systems and equipment in buildings, structures and the environment • Principles, practices and legislation for diagnosing and correcting electrical faults in electrotechnical systems and equipment in buildings, structures and the environment • Electrical principles associated with the design, building, installation and maintenance of electrical equipment and systems • Oversee and organise the work environment • In addition, apprentices will gain knowledge specific to their specialist area:
Installation electrician: • Understand and apply the principles of planning and selection for the installation of electrotechnical equipment and systems in buildings, structures and the environment
Maintenance electrician: • Understand and apply the practices and procedures for planning and preparing to maintain electrotechnical systems and equipment
BEHAVIOURS
Electricians will be expected to demonstrate the following behaviours:
• Work reliably and effectively without close supervision • Accept responsibility for the work of themselves and others • Accept allocate and supervise technical and other tasks • Use oral, written and electronic methods for the communication of technical and other information • Work effectively with colleagues, other trades, clients, suppliers and the public • Undertake work in a way that contributes to sustainable development • Maintain and enhance competence in own area • Exercise responsibilities in an ethical manner.
SUMMARY
Qualification
Level
Electrotechnical (Installation or Maintenance) EAL Level 3 Diploma 3
Length Delivery model Entry requirements Maths and English
43 months plus end point assessment One day a week at college GCSE maths and English at grade 4 or above Candidates without Level 2 English or maths will need to achieve this level prior to the completion of their apprenticeship
Apprentice support and assessment
Throughout the programme the apprentice will receive expert training from highly qualified staff A qualified assessor will provide an induction and regular workplace assessments, and a reviewing officer will support apprentices throughout the programme through regular work-based review meetings Progression Full-time employment in the sector Professional body recognition At the end of the programme the apprentice will have satisfied the requirements to register as an engineering technician with the Engineering Council.
Employer support
A dedicated account manager will guide and support employers throughout the programme.
Painter & Decorator
Role profile
Painters and Decorators operate in domestic and commercial properties and undertake the internal and external decoration and protection of buildings including houses, schools, offices, hospitals, factories and construction sites. They have good knowledge of the application of water-borne and/or solvent-borne paint coatings and wallcoverings and understand and comply with statutory, safety and environmental requirements. Painters and decorators work individually or as part of a team and are responsible for their own work achieving a high-quality finish at the appropriate pace. They are good problem solvers and communicators and able to interact effectively with colleagues, clients and associated trades.
CORE KNOWLEDGE, SKILLS AND BEHAVIOUR REQUIREMENTS
KNOWLEDGE
Apprentices will develop knowledge of: Work methods: The purpose of a range of equipment, tools and materials. The characteristics of materials and their reaction to atmospheric conditions. Safe and efficient methods of use, maintenance, movement, protection and storage of materials and equipment. Work hazards, safe working methods and appropriate safety requirements. How to work at height including the safe use of platforms, steps, ladders and scaffold. Identifying and responding to customer needs: The most appropriate products and use of colour in different settings. The company’s services. Methods of formal and informal communication. The uses of information technology in the workplace. Principles of costing, pricing and budgeting. Time, scheduling and costs associated with a project. Construction industry and building methods: Key factors and systems of working in different sectors, such as occupied properties, health and education facilities where residents, patients and students may be present. Key differences between modern and traditional construction methods.
Product information and specification: Differences of each product type for example, water-borne, solvent borne and epoxy. Drying, curing and recoating times. The effect of colour in relation to good design and colour and contrast for people with impaired vision. The causes of common problems, how these can be prevented and how to correct them. Data sheets, Control of Substances Hazardous to Health sheets, method statements and risk assessments. Preparation, application and removal: Difference in systems for new and pre- decorated surfaces. Types of preparation methods including removal of previous coatings and wallcoverings using hand tools, power tools and chemicals. Traditional and modern methods of making good surfaces. Different systems for metals, wood, plastic and factory finishes. Techniques of application by brush, roller, pressure assisted roller and spray application. Specialist decorative techniques for example, graining, marbling and gilding. The skills of removal and application of wallcoverings.
SKILLS
Apprentices will gain skills in the following areas: Work methods: Prepare the work area safely providing dust sheets and protection to furniture and adjacent surfaces. Identify hazards and risks in the workplace ensuring a safe environment is always maintained. Select, use, maintain and store, paint, tools, wallcoverings, spray equipment, steps, ladders and towers safely. Follow and maintain work procedures and method statements. Make the most efficient and effective use of resources, time and materials.
React correctly using the correct method of actions and reporting in the event of an accident or incident. Identify and respond to customer needs: Prepare for meetings and discussions by having appropriate paint specification and colour information. Use appropriate listening, and questioning, techniques. Use appropriate terminology when attending meetings. Work to allocated times and schedules for the project. Construction industry and building methods: Identify different industry sectors such as new construction, social housing, residential, refurbishment, commercial and heritage. Identify different building methods e.g. steel frame, reinforced concrete frame, traditional solid wall and cavity wall, block and dry lined which determine the appropriate paint products and specifications. Product specification and information: Interpret specification documents and ensure correct preparation and systems are followed. Refer to manufacturers’ product information and data sheets to avoid errors. Advise clients about basic colour choices. Recommend appropriate products for differing scenarios and sectors. Identify and rectify common surface coating and wall covering problems. Interpret and use health and safety documents. Preparation, application and removal: Identify substrates, hard wood, soft wood, ferrous and non- ferrous metal, factory finished etc. Prepare and strip surfaces using abrasives, chemical etchants, power sanders, heat and liquid methods. Understand and apply powder, two- pack, surfacers and resin fillers. Use different application methods brush, roller, spray, power-assisted rollers and special effect tools. Wallpaper using techniques for the hanging of lining paper, standard papers, digital print and wide width including (matching patterns, internal and external corners).
BEHAVIOUR
Apprentices will be expected to demonstrate the following behaviours: • Responsibilities towards their own and others’ safety in the workplace • Strong work ethic, motivated, reliable and adaptable • Attention to detail, quality and continuous improvement • Awareness of the businesses mission, aims, markets, products and services • Customer-focused attitude • Effective communication in a team, with clients or with managers
SUMMARY
Qualification Level Length
Delivery model Entry requirements Maths and English
Apprentice support and assessment
Progression Employer support
Painter and Decorator City & Guilds Level 2 2 36 months (depends on prior learning) plus end point assessment One day a week in college Determined by employer Apprentices without Level 1 English and/or maths will need to achieve this level and take the test for Level 2 prior to taking the end point assessment. Throughout the programme the apprentice will receive expert training from highly qualified staff A qualified assessor will provide an induction and regular workplace assessments, and a reviewing officer will support the apprentice throughout the programme through regular work-based review meetings. Full time employment, team leader, site supervisor. A dedicated account manager will guide and support employers throughout the programme.
PLUMBING AND DOMESTIC HEATING TECHNICIAN - ST0303
Role profile
Plumbing and domestic heating technicians plan, select, install, service, commission and maintain all aspects of plumbing and heating systems. Appliances and equipment can include gas, oil and solid fuel boilers as well as pumps, heat emitters, bathroom furniture or controls as part of a cold water, hot water, and central heating or above ground drainage and rainwater systems, as well as new and exciting environmental technologies like heat pumps, solar thermal systems, biomass boilers and water recycling systems. Installation of plumbing and heating systems requires accurate skills in measuring, marking, cutting, bending and jointing metallic and nonmetallic pipework; as well as excellent customer service skills and being tidy and respectful as they can often find themselves working in customers’ homes as well as on building sites. Plumbing and heating technicians need to be able to work independently or as part of a team and use their knowledge and skills to ensure that both the system and appliances are appropriately selected and correctly installed, often without any supervision, and done so in a safe, efficient and economical manner to minimise waste. Typical job roles include plumber, domestic heating engineer, domestic heating installer, plumbing and domestic heating installer, plumbing and domestic heating engineer
CORE KNOWLEDGE, SKILLS AND BEHAVIOUR REQUIREMENTS
This programme enables apprentices to develop the core knowledge and skills required to work as a qualified plumbing and domestic heating technician, as well as additional knowledge and skills in one of four specialist areas: • Fossil Fuel – Natural Gas • Fossil Fuel – Oil • Fossil Fuel – Solid Fuel • Environmental Technologies
KNOWLEDGE
Apprentices will develop core knowledge in the following areas: • Health and safety: Understand health and safety legislation, codes of practice and safe working practices. • Core plumbing systems: Understand selection, planning, installation, testing, commissioning and de-commissioning, service, maintenance, fault diagnosis and repair techniques on cold water, hot water, central heating, above ground drainage and rainwater systems. • Electrical components and control systems:
Understand installation and testing techniques for electrical components and control systems on plumbing and domestic heating systems. • Plumbing science and processes:
Understand scientific plumbing, domestic heating and mechanical principles. • Principles of environmental technology systems: Understand the principles of domestic mechanical environmental technology systems. • Principles of fossil fuels: Understand the principles of fuel combustion, ventilation and flueing arrangements within a domestic environment. • Customer service: Understand the principles of high-quality customer service and establishing the needs of others (colleagues, customers and other stakeholders).
Respect the working environment including customer’s properties. • Communication: Understand different communication methods, how to communicate in a clear, articulate and appropriate manner and how to adapt communication style to suit different situations.
• In addition, apprentices will develop specific knowledge for their chosen specialism: • Fossil Fuel – Natural Gas: Understand the principles of selection, installation, testing, commissioning and service and maintenance techniques on domestic downstream natural gas pipework systems and appliances. • Fossil Fuel – Oil: Understand the principles of selection, installation, testing, commissioning and service and maintenance techniques on domestic oil storage, pipework and appliances. • Fossil Fuel – Solid Fuel: Understand the principles of selection, installation, testing, commissioning and service and maintenance techniques on domestic solid mineral fuel, wood burning and biomass appliances. • Environmental Technologies: Understand the principles of selection, installation, testing, commissioning and service and maintenance techniques on solar thermal, heat pumps and water recycling systems. Oversee and organise the programme of work and work environment Carry out work and manage resources in an environmentally friendly manner.
In addition, apprentices will develop specific skills for their chosen specialism: • Fossil Fuel – Natural Gas: Select, install, test, commission, service and maintain domestic downstream natural gas pipework systems and appliances. • Fossil Fuel – Oil: Select, install, test, commission, service and maintain domestic oil storage, pipework and appliances. • Fossil Fuel - Solid Fuel: Select, install, test, commission, service and maintain domestic solid mineral fuel, wood burning and biomass appliances. • Environmental Technologies: Select, install, test, commission, service and maintain solar thermal, heat pumps and water recycling systems.
SKILLS
Apprentices will gain core skills in the following areas: • Safe working: Operate in a safe working manner by adhering to health and safety legislation, codes of practice and applying safe working practices. • Core plumbing system techniques: Apply selection, planning, installation, testing, commissioning and de-commissioning, service, maintenance, fault diagnosis and repair techniques on cold water, hot water, central heating, above ground drainage and rainwater systems. • Electrical components and control systems techniques: Apply installation and testing techniques for electrical components and control systems on plumbing and domestic heating systems. • Supervisory skills: Take responsibility for own work and safety and welfare of others
BEHAVIOURS
Apprentices will demonstrate the following behaviours: • Honesty and Integrity: Develop trust with customers and colleagues by undertaking responsibilities in an ethical and empathetic manner. • Dependable and responsible: Show conscientiousness through being punctual, reliable and professional. Take responsibility for own judgements and actions. Aware of the limits of their own competence. • Enthusiasm and positive attitude:
Demonstrate drive and energy in fulfilling requirements of role • Quality focus: Be quality focussed in work and in personal standards. • Willingness to learn: Identify own development needs and take action to meet those needs. Keep up-to-date with best practice. Maintain and enhance competence.
• Work with others: Work effectively and collaborate with colleagues, other trades, clients, suppliers and the public. • Sustainable working: Consider the appropriate use of resources and own actions taking into account the impact on environmental, social and economic factors.
SUMMARY
Qualification
Plumbing and Domestic Heating Technician, City & Guilds Level 3
Level
3
Length Delivery model Entry requirements
Maths and English
Apprentice support and assessment
48 months One day per week at college Entry requirements will be determined by individual employers. Apprentices will be required to achieve the new Level 3 Plumbing and Domestic Heating qualification prior to the end point assessment. Typically, apprentices will have English and maths at Level 2 on entry. Those without this level will be required to have achieved it prior to taking the end point assessment. A qualified assessor will provide an induction and regular workplace assessments Progression Full time employment in the sector Professional body recognition On completion of the programme apprentices will have satisfied the requirements for registration as EngTech by the Engineering Council through The Chartered Institute of Plumbing and Heating Engineering (CIPHE) and or The Chartered Institute of Building Services Engineers (CIBSE). On completion of the health and safety assessment, as determined by the assessment plan, the candidate will have satisfied the requirements to obtain a Construction Skills Certification Scheme (CSCS) Card through the Joint Industry Board for Plumbing and Mechanical Engineering Services (JIB-PMES) at the appropriate grade.
Employer support
A dedicated account manager will guide and support employers throughout the programme.
Property Maintenance Operative - ST0171
Role profile
The primary role of a property maintenance operative is to optimise property condition and quality and to ensure the building is kept in a safe working condition. Property maintenance operatives need to maintain a high level of quality, providing maximum satisfaction to customers, clients, guests and team. They will understand the mechanism of buildings including electrical, plumbing, plant, safety systems and equipment; provide first and immediate response to fault finding, whilst maximising quality and ensuring cost effectiveness, and ensure prevention of major damage that could result in extensive costs and minimise reactive intervention.
CORE KNOWLEDGE, SKILLS AND BEHAVIOUR REQUIREMENTS
SKILLS & KNOWLEDGE
An apprentice property maintenance operative will use their knowledge and understanding of basic carpentry, electrical, plumbing and decorating to: • Understand and demonstrate the importance of health and safety in the workplace • Comply with organisational safety, policies and procedures and identify hazards and reduce them • Consider safety compliance with a diverse sector of client groups • Understand and demonstrate the importance of working safely at height • Carry out repairs to the fabric of a building, for example repairs to walls, doors, doorframes, skirting boards or plaster damage to internal walls • Understand and maintain plumbing and drainage systems, for example repairs to WC systems, leaking taps or water testing and unblocking drains • Maintain high levels of water hygiene within a building • Understand and maintain electrical distribution, safe repair of electrical installation to legal requirements, for example replacing damaged sockets, plugs, lighting and fuses. • Understand and maintain plant, safety systems and equipment • Demonstrate and implement energy, environment and sustainable practices • Understand and maintain grounds and external fabrication of a building, such as drainage and guttering • Understand and demonstrate the safe use of hand tools, for example screwdrivers, power drills, pliers, paper strippers and a variety other tools used in plumbing and carpentry • Demonstrate and understand the importance of the control of resources and stock • Understand and demonstrate the principles of Planned Preventative Maintenance • Understand how to prepare for refurbishment or deep clean of equipment and surfaces • Carry out repairs and reactive maintenance • Understand the importance of customer service • Record and report information accurately either internally or externally
BEHAVIOURS
A property maintenance operative will demonstrate the following behaviours: • Have a flexible attitude • Commitment to quality and excellence • Ability to perform under pressure • Persists in the face of adversity • Thorough approach to work • Ownership of work and follow through to a satisfactory conclusion. • Client/Customer focus and interaction • Able to live the organisations values • Ability to create effective working relationships
• Aptitude for problem solving • Ability to comply with company policies and procedures • Enthusiasm • Ability to control and influence within remit • Persuasive influencing skills • Shows respect for all stakeholders
INTERPERSONAL SKILLS
A property maintenance operative will also have the following interpersonal skills: • Take ownership of situations • Work independently and as part of a team • Communicates effectively either verbally or
in writing • Problem solving approach • A drive for efficiency and value for money • Communicate effectively at all levels • Adaptability • Ability to understand limitations within the role • A drive for quality and excellence
SUMMARY
Qualification Level
Property Maintenance Operative 2
Length Delivery model Entry requirements Maths and English Apprentice support and assessment
15-18 months depending on experience Day release Determined by the employer Not essential Throughout the programme the apprentice will receive expert training from highly qualified staff A qualified assessor will provide an induction and regular workplace assessments Progression Completing this apprenticeship programme with its transferable skills will enable apprentices to progress into a technical specialist role - e.g. electrical or plumbing - and supervisory and management roles - e.g. facilities management - across a wide range of sectors. Professional body recognition The apprentice will be recognised by the British Institute of Facilities Management (BIFM) and Associate Membership whilst studying. BIFM have confirmed resources and learning materials will be available for the apprentice to support them throughout their learning journey.
Employer support
A dedicated account manager will guide and support employers throughout the programme.
SURVEYING TECHNICIAN - ST0332
Role profile
Surveying technicians collect information from site inspections to inform advice to clients on land, property and construction. The main duties and tasks of a surveying technician are: • Collecting information from inspections or visits to buildings, land and construction sites • Taking appropriate measurements of buildings, land or plans • Meeting with other professionals, clients, customers and others to obtain and provide information relating to land, property or construction • Collecting and recording data relating to land, buildings or construction for technical use • Managing work tasks relating to the area of practice • Undertaking costings and/or measurements and/or valuations using data collected from research • Ensuring a safe working environment for themselves and others
The occupations covered by this standard are associated with surveying technicians acting on behalf of clients or employers in an assistant capacity. The types of surveying technician included are: building surveying technicians, commercial property surveying technicians, residential property surveying technicians, land surveying technicians (including rural, minerals and waste management and planning and development), valuation surveying technicians, consultant (professional) quantity surveying technicians, consultant (professional) project management technicians.
Apprentices will develop core knowledge in the context of land, property and construction, as well as in two optional areas: Core Knowledge: • Law: Outline the English legal system, law of contract and law of tort. • Data collection: Explain key mathematical principles, principles of measurement, the importance of accuracy, data management and confidentiality. • Economics: Be aware of economic principles and the operation of economic and property/ construction markets. • Health and safety: Describe the principles and responsibilities imposed by law, codes of practice and other regulations. • Sustainability: Explain how and why sustainability seeks to balance economic, environmental and social objectives. • Construction technology: Describe the technology of low rise buildings including materials. • Personal effectiveness: Explain how to manage own time and tasks, communicate and negotiate effectively.
Optional Knowledge: The two optional modules will be decided in conjunction with the employer depending on the specific pathway chosen: • Valuation and appraisal: Describe the reasons for valuations and the methods to provide both capital and rental valuation advice. • Building pathology: Be aware of common building defects including collection of information, measurement and tests. • Land, property and planning law: Explain principles of land law, the law of landlord and tenant and planning law. • Procurement and contracts: Describe the main types of procurement and tendering
and the various forms of contract used in the construction industry. • Costing and cost planning of construction works: Be aware of the principles of quantification and costing of construction works and how cost planning assists in the financial control of projects
SKILLS
Apprentices will develop core skills in the context of the surveying environment, as well as in two optional areas: Core Skills: • Data collection and analysis: Measure and collect data relevant to the surveying discipline • Health and safety: Demonstrate the application of health and safety issues and the requirements for compliance • Construction technology: Apply the principles of construction technology and the environmental performance of materials • Law: Apply the principles of contract law to include either contracts for acquisition/ disposal of property, standard forms of building contracts or other property related contracts • Personal effectiveness: Manage own time and tasks, communicate and negotiate effectively Optional Skills: The two optional modules will be decided in conjunction with the employer depending on the specific pathway chosen: • Valuation and appraisal: Undertake capital and rental valuations and demonstrate involvement with the preparation of client reports. Use a variety of valuation methods and techniques and use the relevant valuation standards and guidance • Building surveys: Undertake surveys, using survey and other information to diagnose cause and mechanisms of failure • Land, property and planning law: Apply the
law and practice relating to at least two of land, property, landlord and tenant or planning • Tendering and procurement: Implement procurement routes selected for projects and carrying out tendering processes relevant to them • Costing and cost planning of construction work: Quantification, costing and cost management of construction works, including the use of appropriate standard methods of measurement and forms of cost analysis.
BEHAVIOURS
Apprentices will demonstrate the following behaviours: • Provide a high standard of service: Always ensure they provide the best possible service, ensure they pay attention to detail and meet all deadlines set. • Act in a way that promotes trust in the surveying profession: Act in a professional and positive manner at all times. • Act with integrity: Be honest and straightforward in all that they do. • Treat others with respect: Treat everyone with courtesy, politeness and respect. • Take responsibility: Be accountable for their actions.
SUMMARY
Qualification Level
Surveying Level 3 Diploma 3
Length Delivery model Entry requirements
Maths and English
Apprentice support and assessment
24 months One day per week at college Entry requirements will be determined by the individual employer. Apprentices without Level 1 maths and English will need to achieve this level and apprentices without Level 2 will need to take the tests for this level prior to taking the end point assessment. For those with an education, health and care plan or a legacy statement, the minimum maths and English requirement is Entry Level 3. A British Sign Language (BSL) qualification is an alternative to the English qualification for those whose primary language is BSL. Throughout the programme the apprentice will receive expert training from highly qualified staff A qualified assessor will provide an induction and regular workplace assessments Progression Completion of the apprenticeship will enable progression to employment in the sector as a site supervisor, team leader, estimator or project manager. Professional body recognition Completion of the programme will enable apprentices to become Associate members of the Royal Institure of Chartered Surveyors (AssocRICS)
Employer support
A dedicated account manager will guide and support employers throughout the programme.
Creative and Journalism Apprenticeships
Whether working behind the scenes helping to put on a live performance, or sniffing out a news story as a journalist, a creative apprenticeship will teach the latest sector skills and knowledge enabling apprentices to perform their role effectively and efficiently.
