how to register Please read before registering!
IMPORTANT REGISTRATION INFORMATION
CONFIRMATION NOTICE
with all details will either be given to you in person or mailed to you within 5 business days after registration.
CREDIT ON FILE
If you do not wish to pay for registration with a credit card over the phone or via internet, you may pay in person prior to registration by leaving a “credit on your file”. Please Note: this DOES NOT reserve a spot in classes/programs until you register.
EMERGENCY CLOSINGS
LEISURE SUPPORT VOLUNTEERS
Leisure Support Volunteers are available for 1:1 assistance to provide physical assistance and/or support at any City of Kitchener or City of Waterloo Community, Culture & Recreation Services programs. Information packages are available at the Swimplex Reception. All arrangements are made through the City of Kitchener at 519-741-2226.
RETURNED (NSF) CHEQUES
If classes are unexpectedly cancelled, announcements will be made online and on most local radio stations. Email notifications will be sent to those who have agreed to receive email communication.
Payments made by cheques that are not accepted by the bank must be replaced immediately upon notification by the City of Waterloo. An administrative fee of $25.00 will be charged for each returned cheque.
CLASS CANCELLATIONS
CHILD FITNESS TAX CREDIT
Classes may be cancelled in the event of insufficient registration. We reserve the right to change, cancel or alter any class times or instructors if necessary. You will be contacted in the event of a cancellation.
Recreation programs may qualify for the Child Fitness Tax Credit. Please review your eligibility by visiting the Canada Revenue Agency website at www.cra-arc.gc.ca/fitness
FEE ASSISTANCE LEISURE ACCESS PROGRAM
Fee assistance is available to Waterloo residents with low income participating in City of Waterloo programs. To apply you must submit a completed application form prior to registration. Once approved you will receive a Leisure Access Card to show at time of registration to verify the fee assistance payment. Applications are available online and at all City of Waterloo recreation facilities. For more information, please call the Fee Assistance Administrator at 519-885-1220 x225.
WAITLISTS
If your class of choice is full and you do not have any other choices, you will have the option of being placed on a waitlist. We will contact you if space becomes available before the second lesson/camp start date. Due to time restrictions as program dates approach, you may only be given 24 hours to respond to our notification of availability.
METHODS OF PAYMENT Cash
In-person sales only.
Interac Direct Payment
In-person sales only.
Credit Cards
Cheques
Visa, Mastercard or American payable to the City of Waterloo. Please Express. The City of Waterloo write the main contact first & last names will appear on your statement. on the front top left corner of your cheque (if it is not already printed on the cheque). We ONLY accept post dated cheques for Summer Camps.
Program and Activities Guide ~ Fall 2010 • www.waterloo.ca
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