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TYLER WATER UTILITIES
Tyler Water Utilities (TWU) is committed to providing reliable, high-quality water services to our customers. To achieve this goal, TWU is undertaking several key initiatives that focus on modernization, efficiency, and improved customer service.
We are completing several projects to invest in the long-term sustainability of our system. These include the Golden Road Water Treatment Plant Upgrade and the Shiloh Road Elevated Water Storage Tank Rehabilitation.
Our decades-old Golden Road Water Treatment Plant must modernize to guarantee continued safe and reliable operation. We are conducting a thorough electrical assessment to identify essential component replacements and update electrical schematics. This proactive approach ensures the plant’s ability to deliver high-quality drinking water for years to come.
We are also rehabilitating the Shiloh Road Elevated Water Storage Tank to address water pressure in the area. This project encompasses replacing the booster pump station, piping, valves, and electrical components. Once completed, the isolated tank will function in its own pressure zone to significantly improve water pressure for nearby residents.
Billing, water taste, and water odor are significant customer concerns. We are working to enhance billing accuracy and reliability with our Water Meter Replacement Program. TWU is actively replacing faulty water meters with new Neptune ® smart meters. This program prioritizes the initial replacement of 8,000 malfunctioning meters, followed by a phased approach to upgrade the remaining meters.
TWU is actively piloting solutions with a contractor to improve the overall taste and smell of the delivered water. We are dedicated to delivering exceptional water service to all of our customers.
Stay In the Know
We are participating in a national initiative by the U.S. Environmental Protective Agency (EPA) to inventory all materials of your service lines. To learn more, visit CityofTyler.org.
Flowing Solutions: Navigating WasteWater Services
13 Sanitary sewer pipes are being rerouted to prevent erosion and improve the ease of access for maintenance.
7,196 Linear feet of pipe are being replaced through open-cut excavation.
90 Manholes are being constructed.
336 Sanitary sewer mains are being rehabilitated by TWU.
503 Sanitary sewer main points are being repaired.
13 Access chambers are being assembled.
TWU is also continuing efforts to improve the wastewater and sewer systems, per the Consent Decree with the EPA that was entered into in 2017.
We developed a master plan for both wastewater treatment plants to tackle critical improvements to increase each plant’s capacity as Tyler’s population continues to grow. Proposed projects in the master plan include facility upgrades, new aeration basins, and odor-control measures.
TWU is committed to modernizing infrastructure, improving efficiency, and ensuring public health and safety. With these efforts, Tyler’s residents can rest assured that their water distribution and wastewater systems are sustainable for future generations.
