ACCESSIBILITY

Riverside is committed to making our programs and venues welcoming and accessible for all people. If you require specific seating, audio or accessible parking please contact our Box Office team on 02 8839 3399 who will be happy to assist. Our Front of House staff can also help you to your seat if required.

Level Access

Level access from the street leads into our foyer. Level access continues into all venues. Space for wheelchairs is available in all venues but requires booking in advance.

Bathrooms

Accessible bathrooms are available at each end of the foyer.

Parking

Limited paid parking at Riverside is available for patrons with a current disability parking permit only. Ask the Box Office staff when booking your tickets.

Hearing Assistance

Riverside has an FM transmitter-receiver hearing system in all three theatres to assist patrons who are hearing impaired. Patrons can choose from a single ear earpiece, a neck loop for telecoil-equipped hearing aids and cochlear implants or their own headphones, to amplify the sound from the stage. This system is adaptable for people with all types of hearing loss. To access this free service, ask the Box Office staff when booking your tickets.

Captioned Events

Patrons with hearing impairment can access some live performances and cinema sessions through captioning. Captioning is available on large screens inside the theatre for live performances and as open captioning for some films.

Companion Card

Riverside accepts the NSW Companion Card, allowing a support person free entry

Vision Impaired

If you need seats closer to the front to be able to see and enjoy the show, please advise the Box Office staff when booking your tickets.

Audio Described Events

Select performances and cinema screenings are audio described for the benefit of blind or low vision patrons by providing a narration that provides detailed information and descriptions of the visual elements of a performance. This includes actions, expressions, gestures, sequences, costumes, and scenery. AD is relayed via a free headset and receiver linked to the FM radio system. Sensory pre-show tours are offered alongside Audio Described shows. Advise the Box Office staff when booking your tickets.

Auslan Interpretation

A number of performances at Riverside are selected to be interpreted with Australian Sign Language (Auslan). Interpreters are discreetly positioned on side stage and provide an opportunity for people who are Deaf to access and enjoy these theatre productions.

Relaxed Performances

These are sensory friendly performances where the perceived ‘rules’ of theatre are modified to allow patrons with Autism and other specific needs to enjoy the performance in a welcoming environment.

Modifications will differ depending on the show, but can include the house lights being dimmed, but not turned all the way down; the understanding that patrons may come and go from the theatre as needed; elements of the show that might include loud noises or sudden bright lights being toned down or removed.