Support Services Bureau

Commander Carlette Dubuisson

The Support Services Bureau, managed by Commander Carlette Dubuisson, provides administrative and operational support to the department. The bureau is responsible for Crime Analysis, Records, Communications, Fiscal Property, Logistics/Fleet, Technology Research, and Planning.

CRIME ANALYSIS

WEEKLY CRIME REPORTS 52

PUBLIC QUERY REPORTS 29

INFORMATION-BASED POLICING (IBP) 12

CRIME ANALYSIS

The Crime Analysis and Planning Unit performed emergency planning, tactical, strategic and administrative analysis for various units throughout the police department. The unit assisted CID and PRIME with various investigations by providing intelligence and crime pattern information. During 2020, the unit completed the following:

RECORDS UNIT

The Records Unit is responsible for the collection and distribution of police reports, accident reports and other documents generated by the Miramar Police Department. On a daily basis, Records personnel assist dozens of citizens, police officers, state attorneys and the courts with their requests via phone, email, fax and walk-ins. The unit collects all monies paid for public records requests, background checks, photographs, police and accident reports. As part of the Records Unit, the court liaisons accept and serve subpoenas, collect and distribute arrest packets to the appropriate courts and transmit traffic citations to the state, as well as serve as a connecting link between the state attorneys and officers. In 2020, the unit serviced over 4,400 requests for copies of police reports, collected $6,319 in fees, accepted and processed 3,850 subpoenas and transcribed 1,020 statements. The Records Unit constantly strives to stretch it’s capacity to provide the most comprehensive services possible and in 2020 began updating/ creating a comprehensive inventory and accounting system for the past 10 years of records and is proud to say that this monumental task is nearly complete.

DEPARTMENTAL RESEARCH/ANALYSIS PROJECTS

OTHER AGENCY RESEARCH/ANALYSIS PROJECTS

ORIGINAL FLYERS

INTELLIGENCE MEETINGS 453

98

41

5

RECORDS UNIT 2020 Calls for Service 64,602 Incidents/FIELD INTERVIEWS/K-9 13,463 reports entered Crashes entered 2,394 Citations entered 7,860

2020 ACCOMPLISHMENTS

• Launched TraCS (traffic and criminal software) application department wide • Launched ELVIS (Electronic Vehicle Identification System)

NCIC query application department wide • Implemented two-factor authentication department wide to comply with CJIS security policy • Launched P25 radio updates • Successful CJIS technical security audit with no corrective actions required • Completion of Mark43 RMS project • Contributed to design and launch of the PD Environmental

Systems Research Institute (ESRI) Arc geographic information system (GIS) platform • Successfully procured Collective Quartermaster • The Records Unit maintained a superior level of service to the public even with Covid-19 restrictions

COMMUNICATIONS UNIT 2020

Teletype entries/cancellations 1,378

FCIC/NCIC certifications 145

Incoming calls 50,618

COMMUNICATIONS UNIT

The Communications Unit is staffed by six communications officers and one validations clerk. This unit provides 24 hour a day, 365 days a year support to our law enforcement officers, police and City staff as well as our citizens. The communications staff is responsible for fielding all incoming calls to the department, whether the caller is requesting non-emergency assistance or is in need of general information, the Unit does it’s best to provide each caller with an exceptional customer service experience. The Unit ensures all police department personnel have the proper level of security training and that all mandatory certifications are current. The Communications staff work closely with both the Community Oriented Policing Bureau and the Special Operations Bureau providing crucial, real-time information on persons, vehicles, weapons, etc. in efforts to keep our law enforcement officers and the citizens in our community safe.

FISCAL/PROPERTY UNIT

The Fiscal/Property Unit is responsible for the fiscal operations of the police department. This involves procuring goods and services for the department, preparing and maintaining the budget and processing payments to the vendors for goods and services. The Fiscal/Property Unit processes the payroll for the department via timekeeping software and manages offduty details. The Fiscal/Property Unit also serves as the quartermaster for the police department, issuing physical property such as uniforms, equipment, and supplies as needed. During the pandemic response, the Fiscal/ Property Unit was responsible for the distribution of sanitation materials and personal protective equipment to officers and staff.

LOGISTICS/FLEET

The Logistics/Fleet Unit manages the maintenance of the department’s fleet of vehicles, as well as the three buildings department staff occupy. The unit conducts meetings with vendors to determine the appropriate goods and services needed to ensure smooth operations of the department’s fleet and buildings.