MESA CARES RESOURCE & CALL CENTER In the early weeks of the COVID-19 pandemic in Arizona, the pressing need to provide direct community assistance to residents of the City of Mesa was clear. The Mesa CARES Resource and Call Center was set up, with Mesa Public Library staff as information specialists, to help answer COVID-19 related questions and guide Mesa community members in finding essential local services such as food, utility and rental support, and employment resources. The Call Center team offered everything from a friendly ear for isolated seniors, to technical expertise for small business owners completing the Mesa CARES Business Reemergence Grant online form, and Mesa residents seeking assistance through the Eviction and Foreclosure Prevention Program.
AT-A-GLANCE
3,067
9,390
457
OUTGOING CALLS
INCOMING CALLS
SPANISHLANGUAGE CALLS
Through December 2020. Click to view more at data.mesaaz.gov
In April, staff made 536 outbound calls to spread the word and offer flyers for distribution. In two weeks a team of seven delivered 3,000 flyers to all corners of Mesa and 50 additional local businesses were emailed flyers.
"This is a really nice call. I really like it that the city is reaching out and doing this. I really appreciate it. I have felt really stressed out about the virus, but the outreach tells me that the City is actually doing something about the crisis. Thank you so much!"
Mesa resident receiving assessment call, April 2020
