Feedback, Complaints and Compliment. Plus, safeguarding our community through Prevent

FEEDBACK, COMPLAINTS AND COMPLIMENTS

It’s important that you receive fair treatment and a positive experience when you deal with the City of London Housing Service. If you have cause to complain about a housing service, about treatment you have experienced or issues using our services, we want to know.

The Housing Complaints Team are here to receive your formal complaints. We are also happy to pass on feedback or compliments. You can contact us by email at housing.complaints@cityoflondon.gov.uk

We use your complaints to help improve our services so please do contact us if you feel that there has been a service failure.

The Housing Ombudsman published a new Complaint Handling Code in July 2020, setting out good practice that will allow landlords to respond to complaints effectively and fairly. Landlords were requested to complete a self-assessment to review how compliant existing complaints process are with the Complaints Code. The City of London Housing self-assessment is published on the Making A Complaint webpage.

Some changes will be made to the Housing Complaints procedure, in line with the Housing Ombudsman recommendations. They now publish all guidance on decisions on cases investigated, as part of their increasing transparency.Property Services and Repairs Complaints 2020-2021

Safeguarding our community through Prevent

What is Prevent? Prevent is about safeguarding and supporting those vulnerable to radicalisation and aims to stop people becoming terrorists or supporting terrorism.

What do we do?

• We provide training to a wide range of sectors (including education, businesses, support services, faith, charities, community groups, health) to help identify where there are risks of radicalisation

• We provide practical help through intervention work to prevent people from being drawn into terrorism and ensure they are given appropriate advice and support

• We respond to the ideological challenge we face from terrorism and aspects of extremism, and the threat we face from those who promote these views.

ACT Early – Counter Terrorism safeguarding website The increase in time spent online due to Covid19, and a rise in hateful extremism, has the potential to create an environment in which young and vulnerable people are at a greater risk of being targeted and groomed by people who wish to do harm.

It is family and friends or co-workers who are often the first to spot the worrying changes in behaviour that might be signs that someone they know may be at risk from being radicalised by terrorists or extremist content online.

Therefore, Counter Terrorism Policing (CTP) has launched a new website - actearly.uk - to encourage friends and family to act early, share concerns and seek help if they are worried that someone they care about is being radicalised.

This year has underlined the crucial role employers and businesses play as a trusted source signposting staff and customers to information and support.

If you’re worried that someone you know is being radicalised, visit actearly.uk

If you are worried about someone or need advice, you can call the Prevent advice line 0800 011 3764 f you are interested in receiving Prevent or training please contact safer.city@cityoflondon.gov.uk